When I called they informed me they took my insurance in network. When I arrived no mention of…read morecopay or fees for services. Charged me $344 for services. Absolutely unacceptable. Please do not go here.

My daughter went to Dr. Leo twice. Each time she asked was…read moreshe covered and told yes. First time was covered and second time not. They are in network with United Healthcare and her second visit was not covered because she was either over the benefits limit or it wasn't covered. When you ask if it's covered you shouldn't be lied to. I called insurance and they told me her rates were about twice what she was supposed to charge a United Healthcare member. My daughter also told me she kept trying to push treatments that she didn't need. My wife picked this practice to support a woman owned business and if Dr Leo had been an honest person instead of a money grabbing liar she would have five additional patients. Run as fast away from her as you can. If you don't have honesty and integrity then as a professional you should be ashamed of yourself.

I cannot overstate how blessed I am to have found Dr. Ashraf and his amazing staff…read more I have a deep, traumatic fear of the dentist that goes back to childhood. I have never been able to find a dentist who knows how to handle my particular brand of trauma. My dental health life has been a series of avoidance, emergency from neglect, traumatic fixes, and more avoidance. Rinse and repeat. Last Friday I broke a crown and that familiar panic set in. I spent the weekend researching "trauma-informed dentistry" in Westchester County. I found a few names and made some cold calls, and while they all seemed lovely, nobody seemed like a good fit for my fear. When I spoke to Carissa at Advanced Dental Care, even my wife (who heard me on the phone) noticed my voice soften and noticed the relief in my demeanor. From that first phone conversation, she already lowered my panic. They squeezed me in for an emergency consult, and despite already having two emergencies and no openings, they found a spot for me. I never once felt rushed. They treated me as if I'd been a patient with them my entire life. This morning Dr. Ashraf performed the procedure and it all went smoothly. No pain. No trauma. No fear. I now have a dentist. I've already scheduled my six-month check-up.

Stay away; these reviews are all suspect; this dentist is a joke; half finished work parading as…read more professional work. Don't jeopardize your insurance or your pockets/shoddy work. Have available photos of and actual prosthesis of his work. Apparently it's very difficult to litigate dentist but I'm sure , at some point he'll be found out. TRUTH

There's not much that I can say other than the entire Staff at Westchester Family Dentistry is a…read morewonderful, thorough and knowledgeable bunch. They care for each of their patients and practice great bedside manner. Literally every individual is so helpful.

Went to Dr. Shih as an emergency patient. I gave them my insurance and they said they dont accept…read moreit. I paid $95.00 out of pocket. I later find out they actually accept my insurance. If done correctly I would have had an out of pocket charge of less than $25. Since they are in the plan the insurance company sends them the reimbursement check. Im still waiting for the dentist to remit me $72 I was overcharged. I must say if it wasnt for this incident I was ready to switch from my current dentist. I did find Dr Shih to be a good dentist and her assistants were very professional. Unfortunately, by having me pay out of pocket despite taking my insurance has made me rethink the change. After three months Im still waiting to be reimbursed. ( the insurance company confirmed she got their check)

First, I want to say that the dental hygienist was excellent and the highlight of my visit. She was…read moreprofessional, kind, and made me feel comfortable throughout the exam and X-rays. I scheduled an appointment expecting to receive an exam, X-rays, and a routine cleaning. I received the exam, X-rays, and an Invisalign consultation. After the dentist completed the exam, she recommended a deep cleaning, fillings, and an extraction. Instead of moving forward with a cleaning, I was taken to speak with the financial coordinator, who reviewed the proposed treatment plan and costs. The deep cleaning would have cost over $1,000, with my portion being $477 after insurance. I was comfortable discussing the fillings, but I declined the extraction because it has never caused me any problems, and previous dentists have told me it could be monitored if it remained symptom-free. I explained that I was not ready to proceed with the deep cleaning and politely asked if I could receive a regular cleaning instead. I was told that I could not and that I should find another dental practice. That response was disappointing and felt unprofessional. What frustrated me most was that the deep cleaning was presented as a recommendation, yet I felt I had no choice if I wanted any cleaning at all. At every other dental office I've visited, when a deep cleaning was recommended and I declined, I was still given the option of a regular cleaning after discussing the risks and benefits. This was the first time I have ever been refused a cleaning altogether. I understand that treatment recommendations are important and that practices need to discuss available options. However, I also believe patients should be able to ask questions, decline recommended treatment, and still be treated respectfully. I left feeling like my concerns and preferences were not taken into consideration. To make matters more frustrating, my insurance benefits were used for the exam and X-rays, and I now have to schedule another appointment with my previous dentist to receive the cleaning I originally came in for. Overall, I left feeling disappointed by the experience. While the hygienist provided excellent care, the way my treatment options were handled and the lack of flexibility in discussing alternatives left me with a negative impression of the practice.

Amazing experience and care. I was able to establish care, get X-rays, a cleaning, and have an…read moreassessment for Invisalign all in the same day. The dental hygienist, Dena, is an absolute gem. She constantly checks in on you and your comfort level, making sure you're okay. She really connects with the patient. The cleaning went great. The Invisalign consultation was quick, very detailed, and all questions were answered. The deal is fanatic! Highly recommend. The treatment here is just great, office is very clean, you don't feel rushed out the door. Also, big shout out to the front desk. I lost my insurance card, and they were able to set me up no problem, which was a big worry of mine.

Disappointed in the customer service. Was referred to this place by a friend. I called on a…read moreWednesday to make an an appointment and didn't get anyone. I left a VM. I got a call the next day and I spoke to a lady. Told her I wanted to make an appt for an annual clean up. Told her it would be my first time there and that a friend had told me about this place. I also let the lady know I was 6 months pregnant. She said she was looking at her appt book. Then said she will give me a call back by end of day or Friday morning the latest because she was going to check the appointment book. I told her that was fine and would wait on her call. Never got a call back. Very disappointing when my friend would say this is a great place but with this type of service I rather not go.

Dr. Jacome and her staff are very professional and warm-hearted people. I have been a patient here…read morefor over 10 years and have always felt I was receiving exceptional care. The office is clean, comfortable, and easy to find. It's located right on Mamaroneck ave and even has free parking at the back of the building. If the parking lot is full, the dentist will pay for your street parking or send someone out there to add change to your meter! I will absolutely keep coming here.

Everyone in the office is very nice. All of my questions or answered in detail. Questions I hadn't…read moreeven thought to ask or answered. Although this is my regular dentist, they were very understanding when I went to a different dentist for a service they did not provide.

I called to schedule a second appointment for a teeth cleaning. The front office receptionist…read moreinformed me that my account was deactivated, the system was down, preventing reactivation, and there were no available appointments for two months. When I inquired why my account was deactivated, she stated it was because I was upset about the cost of fillings and had said I wouldn't return. This is not accurate. During my first visit, I received a full-mouth X-ray and a teeth cleaning from a dentist (not Dr. Avanzato). The dentist reviewed the X-rays, said everything looked good, and recommended a return visit in six months. Before leaving the exam room, I asked about fillings to address a gap in my upper teeth due to receding gums. The dentist directed me to the front desk, where I received a quote that seemed exorbitant. I mentioned that my previous dentist had billed my insurance plan and co-pay for significantly less and indicated I wouldn't get the work done there. The receptionist was not present during my consultation with the dentist. Despite my corrections, the receptionist continued to claim I had refused treatment. I ended the conversation because it was unproductive. After this, I decided not to return to the practice and went to retrieve my dental records. The receptionist claimed she had already emailed a copy of my records and mailed a letter on the same day of my service. I never received either. She again insisted I needed two fillings, which I hadn't requested. I asked her to just send me the records. Later that day, I received an email with a copy of my X-rays and a note that a duplicate letter had been mailed. Two days later, I received a letter, dated the day of my service, stating that I would be better served by seeking another dentist due to a breakdown in the doctor-patient relationship. I had already decided to seek another dentist, but this situation makes me question who makes decisions at this practice, the dentist or the receptionist, who seemed to be providing misleading and inaccurate information.

I came in specifically for a tooth that was hurting the most, but instead of addressing that issue,…read moreI received treatment on other teeth that wasn't needed. It has now been 5 months, and I am still experiencing pain in the original tooth I initially came in for. Meanwhile, my insurance has been exhausted on procedures that I did not need, and I am now left paying out of pocket for treatments that was not necessary. This situation is extremely frustrating and disappointing. The staff working there are nice, but I feel like I got scammed. I am extremely disappointed with my experience, and the situation has only worsened after I shared my honest review. Since posting my feedback, I have been receiving excessive and persistent phone calls--up to 15 times a day pressuring me to remove my review. This behavior feels inappropriate, unprofessional, and harassing. In addition to the original issue where I came in for a specific painful tooth but received treatment on other teeth that I did not need I am now also being blamed for the treatment decisions that were made and recommended by the provider. This is unacceptable. Patients rely on dental professionals to diagnose and recommend appropriate care. Shifting responsibility onto the patient after the fact, especially when the outcome has been ongoing pain and financial burden, is deeply concerning. At this point, I am not only dissatisfied with the treatment itself but also with how this situation is being handled. I expect respectful communication not pressure, blame, or repeated unwanted calls. I am documenting this behavior and will take further steps if necessary

I had such a bad toothache. I called this dentist office to make a same-day appointment. Not only…read morewas the receptionist, Alison, so kind, she was reassuring, made sure my insurance was covered, and I was even able to be seen for x-rays & a cleaning. Upon arrival for my appointment, it did not take long to be called in which I totally appreciate. Kristy, the tech, was so pleasant taking my x-rays. Lucinda, the hygienist, provided helpful education, and did a thorough cleaning. Last to be seen by Dr. Schraner was the cherry on top, she was knowledgeable, nice, and broke down what my options were to proceed. With this experience, I'm considering changing my Dentist because this experience knocked my socks off!

I love this place! I have been going to this office for over 20 years and in my opinion, are by far…read morethe best dentists in the area. I drive all the way from Stamford, Connecticut to see them! I won't go to any other dentist. In fact, when I take my children for cleanings to another dentist and there is an issue, I call Dr. Browne's office to make sure what they told me is correct. I also have my children at BGM for mouth guards. I absolutely love the staff and hygienists too! They are very accommodating, experienced and professional. I always feel great after going there. They are all family to me.

I have been going to Dr. Browne for over 10 years. My teeth are so nice and natural no one has…read moreever been able to detect that I have caps. He is amazing and amazingly nice and gentle. The office staff is efficient and nice. I can't speak highly enough about this office.