Paid for Premium Shipping -- Item Still Hasn't Shipped…read more I placed an order with ArmyNavyUSA.com on 02/19/2026 at 9:41 AM PST. At checkout, they offered three shipping options: Ground Advantage, Priority Mail, and UPS -- with UPS being the most expensive option. I chose UPS, assuming the higher cost meant faster or at least prioritized handling. It is now February 26, 2026, and the item still has not shipped. When I reached out to customer support, I received this response: "Unfortunately the UPS option is not a fast shipping option." That explanation is baffling. If UPS isn't faster, why is it presented as the premium-priced option? Charging more for a shipping method that doesn't actually expedite processing feels misleading at best. After looking into the company's reputation, I noticed their Trustpilot rating sits around 2.3 stars, with numerous reviews specifically mentioning slow shipping and poor communication. What's even more concerning is the pattern of nearly identical owner replies apologizing and promising to "improve processes," while the same issues continue months later. At some point, repeated apologies stop meaning anything. Paying extra for shipping, waiting a full week without dispatch, and receiving vague explanations is frustrating and disappointing. Transparency matters. If processing times are long regardless of the shipping method selected, that should be clearly disclosed before customers pay more. I'm genuinely curious to see what generic, templated response will appear under this review. Hopefully it includes more than the usual "we're working on improving." Buyers should read the reviews carefully before ordering. Also just look at the photo they have on Google Maps...look at the front of the store...do you want to order from here?

This was the WORST customer service experience I have EVER had…read more I placed an order OVER a week ago, and it still HASN'T shipped, so I called to cancel the order. The male representative I spoke with was EXTREMELY unprofessional and disrespectful from the moment I said I wanted to CANCEL. He responded with a condescending tone and said, "Are you aware NYC has high restrictions on using batons?" I replied that yes, I am aware, and I have purchased from your company before. He then QUESTIONED me further and asked for information to verify if I had actually made a previous purchase--as if that had anything to do with the current order. What does that have to do with the fact that my order hasn't even shipped? If you are TRULY concerned about customers being aware of local restrictions on the items you sell, then you should clearly post that information on your website--ideally somewhere visible BEFORE checkout--so customers can read it and make an informed decision before placing an order. I firmly stated that I wanted to cancel and receive a refund regardless of whether the item ever ships or not. At that point, he began to "WARN" me that if I canceled this order, the company would not process any of my future orders. I actually laughed at how absurd and unprofessional that sounded, and I told him that was perfectly fine. He then abruptly said he would issue a refund and hung up on me IMMEDIATELY. BYE~

I do business the old-fashioned way; talking, over the phone, and in person. Definitely…read morepersonalized. I'm really happy I found Brown's Army & Navy. I was helped by a couple of young guys on the sales floor; high school age, eager for the sale, and they did a great job. Their professionalism and friendly service reminded me of my first sales job, and I have to give them props... it's not easy, especially these days. I called ahead about a hard-to-find field jacket liner, and they knew exactly where to take me on arrival. They even let me try it in my jacket to make sure it fit perfectly. By the end of my visit, I had also picked up a hat and handkerchief. Service was that good! The store has an incredible selection, Carhart and Dickies, true surplus, you name it! (with a great bag selection btw). I'll definitely be coming back. Highly recommend Browns Army Navy on Broadway in Astoria.

Picked up a few items here for winter season…read more Terrific selection for industrial, construction, or civilian wear. A bit on the pricey side but the quality is terrific. This is heavy duty stuff that wears well and lasts a long time. Large selection and so much on the shelves and racks. Helpful staff too.

I recommend this store!! Victor is the owner and he knows that I don't know to fix my stuffs ,…read morechange the line , hooks , and he always fix everything for me !!

If I can give no star I will!!! Very rude owner. I bought bunkers there even if he was dishonest…read moresaying it was fresh but they aren't. Today called for some pricing and I was told I always call to ask for price. Of course!!! I need to know your pricing. Very rude!!! I will never buy there again!

I ordered online to pick up in store. My coat wasn't what I expected so I decided to buy something…read moreelse. I found service was subpar. I walked around for over 15 minutes and not one sales person asked if I needed assistance. Also sizes and colors were limited. I don't know if this is the norm or maybe it was like this because it's holiday season. I left and ordered the Helly Hansen coat I wanted directly from the website. I don't know if I'll return to this REI location. The experience is so much different than NYC.

It's a great place to shop for all kinds of outdoor gear from shoes to clothes, tents, bikes etc…read more The Soho store is also a lovely space. Staff is amazing - knowledgeable and helpful. Since REI is a co-op we expect staff to be paid fairly so let's make sure we pressure management to do that. Become a co-op member for good deals and also to support the workers.

Keith and Paula are amazing! No words, they go above and beyond for the client Thank you so much…read moreto them

I've walked past this place a million times, but I don't believe I ever went inside-- until this…read morepast week. With the city on fire with our Knicks, my friend wanted to get some Knick shorts. The store was immaculate, friendly employees, who were visible, and eager to assist. I was able to get a pair of ASICS socks. Again, in all parts of this very large store, I did not anything out of place and was very impressed. I would definitely return here.

My wife and I came in to buy our very first handguns, Mike K was very helpful with lots of…read moreknowledge. He wasn't your typical pushy salesman and instead gave us the pros and cons of our selection of pistols. The place itself has a wide selection of firearms and everyone in there is always willing to help and guide! Highly recommend!

Was assaulted by an employee. Owner was approached several months before incident and did nothing…read more about his gruff and rude manners. Take your business elsewhere. Too many wanna be tough guys there. Couldn't even sue employee hes broke.

All was well ! Service was on point , prices are right where they should be . . Very happyread more

From the owner: BC Gunsmith Inc, located in Levittown, New York, 20 Minutes from Queens, is a reputable…read moreestablishment specializing in firearms, catering to outdoor enthusiasts, hunters, and sports enthusiasts. The store is well-stocked with hunting equipment, firearms, rifles, shotguns, and ammunition, ensuring a comprehensive selection for customers. They boast a range of popular brands such as Glocks, Sig Sauer, Mossberg, Smith & Wesson, and Alien. Their commitment to quality products and customer satisfaction makes them stand out as a premier destination for firearms and outdoor sporting needs.

If you need fishing tackle or bait or need to get a rod or reel fixed or just want to talk fishing…read moreto see where they are biting, this is a great place to go. Excellent selection, good prices and friendly informative people. Atlantic Outfitters.

We have always counted on Atlantic Outfitters for kayak rentals, but last summer my nephew got the…read morebug to go fishing. We visited John Thomson to pick up a few items and what we got was an education on local fishing.. Where to fish, how to cast, with which lore to catch each type of fish etc.... Well it turned out not only did my nephew fish that day - we all got into it and had a great time. IF you want to fish in the Port Washington area, Atlantic Outfitters is a great source for knowledge and fishing gear... oh and we still rent kayaks from them. Thanks John.

A fantastic little climbing gym. I was only able to take advantage of the bouldering but they had a…read moredoes section too. The setting was very well done. In fact, I was lucky enough to stop by right after they had a competition so there were both regular and comp climbs up. The community was also very welcoming (as the climbing community should be) with people encouraging and supporting each other. It's located close to a live poultry shop. Basic Brooklyn vibes. I would 100% come back. Finally the staff were super kind to me. My friend who lives in Ny just wanted to come to support me and they just asked her to sign the waiver and she came to chat.

I've been to metro rock multiple times and I just want to say although the gym isn't huge they have…read moreeverything you need. They have multiple auto belays all around the gym and bouldering as well as belays with partners. I love love this gym because I like to go alone and having the auto belays at this gym make it easy for me to enjoy rock climbing alone. They have multiple levels and for the auto belays and bouldering. They also have a little store for chalk and shoes and other needs but also rentals are inexpensive. I truly love this place and have bought many friends here they run special promotions on different days.