Despite my horrible experience previously with a clueless associate, I went back and ordered a gown…read moreto put my $168 store credit to use. (Store credit is only good for one year.) One good thing about this store is that there is always someone available via live chat to help you through your buying process. I connected with Lea via live chat last night and she was very helpful in guiding me through the purchasing process to make sure my store credit was applied at checkout. Pros: - This website has a myriad of beautiful gowns to choose from - Fast, free shipping - 24h online assistance available via live chat Cons: - Very strict no cancellation policy that is discreetly posted on their site - Only 3 days to request an exchange, which then becomes a final sale - Absolutely no money back even if you contact them right away before your order is processed - Horrible phone customer service associate - Lots of sold out gowns to sift through

It has been the worst purchase online ever. So ill fitted…read more I ordered a dress for my daughter's prom: size 0. It was sooooooo big, I did try and it was too big for me. I'm 34B and this dress was made for someone who has at least double D and a swimmer's back. It was a final sale so I'm stuck with $150 useless dress, because I don't know anyone with this kind of proportions. Be careful ordering from this company. Unless you can go and try it at their showroom, I would never buy anything from them. 0 stars, none, nada... Waste of money.

I had another great experience getting a custom double-breasted suit made here. I've worked with…read morethem before and I'm always impressed by the quality. The craftsmanship really stands out the stitching, the fit, and the overall finish are excellent. You can tell it's truly custom made. Gioia helped me this time and she is so lovely. She was very attentive and really took the time to understand what I was looking for. She made the whole process easy and enjoyable. Neal handled the measurements and was extremely thorough. I mentioned that I'm actively losing weight, and he made sure to take that into account so the suit would still fit well as my body changes. That level of care really stood out to me. Alan was also incredibly generous. I was able to use a store credit he had provided, and it was clear that he genuinely cares about his customers and wants to make sure everything goes well. That kind of service is rare these days. The Madison Avenue showroom is beautiful and the whole team makes you feel very welcome. I've had a really positive experience every time I've come here. If you're looking for a custom suit, jacket, or dress coat, this is definitely a place worth checking out.

*updated stars after communication from owner*…read more I think the quality at Alan David is very good--my previous suit from them is excellent and gets frequent compliments. That's why I returned in May 2025 to order a sportcoat. Unfortunately, the customer service this time fell short of my expectations. By late August, I realized I hadn't heard anything about the order and called for an update. I was told the fabric had been out of stock and later delayed due to the factory's vacation schedule, which seemed reasonable enough. In September, they contacted me for a fitting, but the appointment date inadvertently fell on a holiday when the store was closed. I rescheduled for October. At that visit, I was told the jacket would be ready in a few weeks, but again, no one reached out. In December--more than six months after ordering--I called once more and received a text saying they'd follow up with an estimated date. When I expressed frustration about the lengthy delay, they acknowledged that the initial order had been submitted late, which contradicted earlier explanations. To their credit, they took responsibility and offered a generous store credit, which was appreciated but not expected. The reason for my three-star rating isn't the final product, which was fine, but the lack of proactive communication. I had to repeatedly contact them just to understand what was happening with an order that had been paid for months earlier. Even my salesperson at Macy's is more proactive--and I don't spend thousands of dollars at a time there. My husband has had consistently positive experiences at Alan David, so I do believe my situation was an outlier and wouldn't discourage others from trying them. They ultimately handled the service recovery well; I only wish the issue had been acknowledged and addressed earlier. My hope is simply that their follow-up and order tracking become more reliable moving forward because otherwise, you might be left with the feeling that once you've paid, nobody really cares.

Been here before excellent spot to get suits see Nico excellent man that knows his job reasonable…read moreprices great Italian suits never disappointed when you go here try it out

I had a great experience from the start. The staff is super attentive (shout out to Ray) and their…read moreinventory is awesome. A local gem!

I want to send a very special thank you to the staff at Esquire. I went in there Monday upon…read morelearning a friend ot mine for 30 years had lost his mom. the level of care I received was 1000% I highly recommend anyone for any occasion use Esquire. I'll be back there soon for a happy occasion shopping for my 60th birthday thank you all so very much

I've been shopping at Esquire for 10 years…read more My primary reason for shopping at Esquire is not only the high quality of products they offer but mainly because of their outstanding service. From the minute I walk in they always make me feel welcome even though I'm probably one of their most pickiest customers. They quickly offer you a beverage and a nice cup of espresso. I usually deal with David or Abigail when I go as they remember my style and know exactly what to show me. Throughout the entire process they are very attentive to your needs and provide honest feedback. It's a very effortless and pleasant process to put an outfit together there as they pull out everything for you. You don't really need to lift a finger. If for any reason the clothes you're trying on don't fit the best then no problem they offer free Taylor services which are done on premise. I've shopped there for outfits for many different occasions from causal to semi formal and for even my wedding. Many of my friends have gone their for their own groom suits and for their groomsmen suits. If you go there make sure you ask for David or Abigail for the best experience.

Amazing people amazing service amazing quality. They did things for us that no one else would do in…read morethe city for us.

Titi Ebo was being the best aunt. It's prom season and the nephew asked me to be a part of the…read moreexperience b/c I tend to style people. After I shed a tear, I got to work finding a place we could buy/ rent something great. I found this place and liked the selections they had and made an appt. Now he did go to Macy's to see what they had, but I they anything with that extra umpf needed for prom. When we got here they were very welcoming and got straight to work. After looking a bit, the gentleman helping him gave him a tux jacket to try on in his size...when I say the man child was smooth. They gave him the shirt, pants, and shoes...he came out looking like a Mocha Bond...so handsome. His mom was in tears...lol! He knew he looked good b/c it just fit him so well! We decided to rent and you get a lot when you do. Jacket Pants Shirt Tie or Bowtie Vest or Suspenders or Cummerbund Pocket Squares Shoes Studs and cufflinks... all for under $250. Can't beat that. We will jazz it up even more with custom bowtie, cufflinks, etc. He's gonna be the star, not the prom date. LOL LOL! Definitely come here. They will get you together.

My best friend and I were there to buy him a tuxedo, his first…read more Robert and Vivian were so helpful and friendly. I haven't experienced such personal service in a long while. I will see definitely be a repeat customer and recommend to others.

Have to concur with other reviewers -- shopping here is a somewhat chaotic but memorable and great…read moreexperience! My now husband and I walked in on a Tuesday afternoon and left less than an hour later with a great fitting suit for our wedding! He has also re-worn the suit as a wedding guest. The couple who runs this shop make the experience very personal, taking customer preferences into account and searching through the many, many suits to find one that is best fitting and to your liking. The best part -- you'll pay less than a rental from many other places. Plus they give a $15 military discount ! Shopping here was an experience that might only be had in NYC, which is much of what made it so great. I recommend for multiple reasons!

I love Proper Cloth. Been a customer for years. I have a great amount of high quality well fitting…read morestuff.

I've ordered lots of clothes from Proper Cloth over the years, and my experience has always been…read morefantastic. Great fit and lots of designs to choose from.

Always the perfect experience at Enzo. Just took home my suit for my wedding happening next month…read moreand could not fit any better. The details are also spectacular, thanks to Dalton. There's lots of options in designing a suit but Dalton helped me with some needed suggestions and am incredibly happy with how it came out. I've gotten many shirts and pants from here for work as well and Dalton always nails the measurements perfectly. Highly recommend Enzo and in particular Dalton. He's as good as it gets

I brought my dad in for his first custom suit and we had an incredible experience. We were greeted…read morewith a warm reception and right away my dad was pleased. I was referred to Arthur at Enzo Custom by a close family friend. He was insightful and provided a level of expertise and guidance that we needed. From start to finish the process was exactly what we had hoped for. We will be coming back and passing along the referral.

I would go to a different SuitSupply. The one in SoHo is great. This one has terrible customer…read moreservice and tailoring quality is abysmal. Spent 1k on a suit there, look at the puckering on the pant hem... embarrassing quality. Someone who's never used a sewing machine before could do better than this. But what's even worse is deciding this is suitable to provide to a customer. No pride in workmanship, nobody at this store cares.

Terrible customer service experience. Was just waiting patiently to be helped but they passed over…read moreme several times with ppl who came in after I did

I came to Bethany in panic 2 weeks before my elopement with a wedding dress that was almost a foot…read moretoo long. Bethany did an amazing job in a super tight timeframe for a very reasonable price. She shortened several layers of tulle to exactly the right length and repositioned the straps so they actually stayed on my shoulders. I couldnt be happier! I would highly recommend Bethany for any of your alteration needs!

Bethany was a joy to work with. She created a Mother of the Groom gown for me that was perfect…read more She listened to what I was looking for, was open to the pictures and ideas of what I wanted and executed an elegant sophisticated look for me. From start to finish, from the material/color swatches she provided to the detail in the lines of the gown, and the workmanship, everything really exceeded my expectations. Bethany's calm manner and flexibility for fittings made the process so smooth and enjoyable. I would recommend BethanyJoy Costumes to anyone looking for evening wear with a WOW factor.