Bill & Paul's Sporthaus isn't a place I'd necessarily go regularly, but my boyfriend and I had a…read morecoupon and he wanted to find a specific pair of pants that he knew they had in stock. I wanted to take the time to write this review for #ThankYouThursday because we experienced excellent customer service and I really enjoyed seeing the vast selection of products that Bill & Paul's has to offer. They have limited capacity for shopping inside and appointments are needed for fittings of ski boots, etc. The store is large and has a huge selection of sporting goods, apparel, snowsport accessories, hiking and camping equipment, etc. We went upstairs to the men's apparel section and found the pants right away. The dressing rooms were clean and spacious and the employee helping us was super polite and informative, letting us know about their in-store credit that we received for making a purchase and how they work. All staff members were masked up and plexiglass dividers were present at checkout stations. If I had a specific sporting good need or wanted a new winter coat, I'd definitely come back to Bill & Paul's!

The store itself is clean and organized, but the staff is unhelpful. There were multiple signs…read more(outside and inside the store) that said to please go to the front desk for any snowboard sales, so we did. The employee we asked about snowboards seemed confused when we went up to her to ask about them. Another employee pulled up a paper pad " waitlist " and told us there was only one person ahead of us and someone would come find us. No one ever came up to us or called our names despite being on this waitlist. After looking around the store for a while, we sat on the couches by the front desk to wait. No one came up to us for a long time, so we got up to the front desk and they asked if we needed help. We said we were on the waitlist, then the younger employees looked at an older employee and asked if he could help us. We were waiting around for no reason, which was frustrating, with 5+ employees standing around doing nothing.

The staff at this REI are so incredibly attentive, knowledgable, and helpful! I have come in for a…read morevariety of different needs over the years and I have always received incredible advice and information from the staff. As a company, I have enjoyed REI's sustainability and environmental advocacy and dedication. I would recommend doing the lifetime membership. It's only $30 and iirc you get a $30 voucher after joining. This gets you future discounts but most importantly, access to the physical and online re-selling platform through REI. This is a great way to sustainably buy and sell items through a reputable source. I often use this resource and have been really grateful that it exists.

Some REI's have some really bad attitude. This one does not! I've been here twice and I really…read moreenjoy the people.

They obviously have the same product as any other Northface, but their entitled rich kid working…read moreone shift a week for the discount attitude is very off-putting. I tried to exchange a water bottle that was literally ONE day past the 30 day return period. Brand new. Tags still inside. I was just going to exchange it for a different color since it was a gift. They said "sorry I can't do that."I said really? And they just looked at me with this look like "yeah we probably can but we're not going to." I was like sweet thanks. Walked out. I looked it up later. Yes they DEFINITELY could have according to policy. Frustrating uppity GR brats. I always Drew's when I have to go in there for something.

The North Face jackets have been my go to winter jacket for the last 10 plus years as they are the…read moreonly jackets I have found that not only keep me warm during the brutal Western Pennsylvania winters but, last for a very long time. I like them so much that I have three of them. I was excited to find this location and went inside to see what new outer wear they had to offer as all of my coats are over 10 years old. I was immediately greeted by at least two salespeople who pointed me in the right direction as to what I was looking for. This location offers clothing, outer wear, accessories and footwear for men, women and children. I wish that they offered more for men though. A few minutes later I discovered that not only was I being watched by a guy in a button up shirt and jeans but, he was following me around the store. NOT ALL BLACK PEOPLE STEAL! I do not steal nor have I ever stolen anything in my life! And to think I was going to buy my daughter a new jacket for school. I have never experienced this in any other The North Face store or The North Face outlet store. So I looked around the store a little more, told the salespeople to have a nice day and left.

I've been shopping at Nomad Anglers since they opened. They got me started in fly fishing and have…read morebeen there every step of the way as my skills progressed. I've never been pressured to buy anything here and have had no issues ordering items that they didn't have in store. Great shop and I will continue to shop there for any of my fly fishing needs.

Terrible customer service…read more Ordered an item online, expecting to use item for an upcoming trip. No shipping notification for 6 days. No response to multiple emails. Finally issued refund with no information whatsoever. I asked what this was about and got a 2 worded response.

If you love the outdoors and need some quality gear, you have to check out Feral in Grand Rapids!…read moreThey have an awesome selection of clothing and gear, but my favorite part is their recently used and discount sections--because let's be real, hiking gear can add up fast. I love finding a good deal, and Feral makes it easy! The staff is super friendly and knowledgeable, offering great recommendations and making sure I didn't miss out on the clearance section (which I really appreciated!). Definitely worth stopping by if you're an outdoor enthusiast!

Amazing shop! We stopped in for a tire repair (for a friend) and as we waited I was casually…read moreshopping for my first bike. We spoke with Ryan and Paul - we were immediately impressed with their service and kindness. Ryan showed me a few different bikes and let me test-drive them. I left with my dream used bike at an insanely awesome price. All-around perfect experience! Thanks to the Switchback team!!

Absolutely fantastic experience!…read more I hadn't even heard of Switchback before until a coworker recommended it to me, and they've already made a return customer out of me. My usual bike shop was quoting 6 weeks out for a tuneup, but Switchback was able to get to me in 3 weeks, and boasted a 24-hour turnaround once they had the bike. Sure enough, I dropped my bike off on Wednesday afternoon and got a text on Thursday afternoon saying that my bike was ready. Everyone in the shop was friendly and professional, and I felt like the price was very fair for the service provided. I felt listened to when I was describing the issues with my bike, and I'm happy to report that every single concern I had been resolved by the time I picked it back up. To top it all off, I took a test ride when I got home, and I don't think I've had a ride that smooth since I first bought the bike. The gear shifts were buttery smooth, there was no squeaking or rattling from the chain, and my brakes were firm and responsive. Needless to say, I've found a new usual bike shop. Thanks, Switchback!

They have a lot of merchandise, not enough employees. Quite understaffed. I like their boots but…read moreunfortunately are very expensive and don't have them in size wide. More on the employees, they will have some stand around helping you find the item you want, so thats nice.

ethan was so helpful and helped us find exactly what we needed thank you ethan we are so…read moreappreciative

Stood at the gun counter for 2 hours on a Saturday without anyone even acknowledging I existed…read more Zero 9mm ammo on the shelf. I had been on the website and found two separate plinking rifles I wanted to buy, but after two hours I was over it. Went on the website again where I ordered and paid for them. Full seven days to get them from a store an hour away. NICS got "delayed" which is pretty common here, so I called to try and check the status after a week and after being hung up on before even answering by customer service, the guy who finally answered spoke like he hated having to work at all, and basically said it could take 30 days so there's no point in calling for a status update. Gun counter wouldn't even answer. 30 days to just hope I get a call about taking possession of my $1000 purchase. Incredible waste of time for overpriced products and rude customer service. This is one store our area could do without.

Big fan of Cabela's. Love the Decor, the cleanliness is always on point and the staff super…read morefriendly. Love the price for the product. This is the perfect place to stop in to pick up your hunting license, to pick up your ammo, buy a new gun. If clothing is what your after they have boty men's and women's Casual or is you specifically need hunting, or fishing they can hook you up. Need a boating, kayak, or a 4X4 they can sell you one of those as well? They have it all under One roof. Spend some time going and visiting a Cabela's you won't regret it. I think it's a great family atmosphere. Especially around Christmas. They have the best north pole and santa comes to visit to sit with all the children for pictures. This is not just a store it's a family.

Public Thread is a super cool, woman-owned business that creates items from leftover industrial…read moretextiles and other material that would otherwise be thrown into a landfill. I attended an event over the summer that had a small market set up, and Public Thread was there with some products. I bought a "cube" made of woven fabric that's lined with upcycled billboard material that is water resistant and easy to clean - just wipe it off with a damp cloth. I use this as a travel dopp kit to hold my toiletries and makeup. The fabrics they use are all different prints, which makes it fun to browse their inventory as it's always changing. Public Thread doesn't currently have a public storefront, but you can find some of their items at the marketplace at Pack Elephant downtown by the Studio Park plaza, or you can order online from their website. I love the large duffel bags and small cross body bags. Public Thread items would make a great gift for the holidays, or any time!

The intersection of design, innovation, and recycling at Public Thread is pretty cool. Their…read morefacility houses production, materials, and stock, with their end products created right on site in Grand Rapids. A wide array of remnant and surplus textiles offer inspiration to their designers and Public Thread creates sustainable, stylish goods as a result. If you want to support US-made products and fair wages, buying through Public Thread is a good place to start.