While the local staff at this location are generally helpful, I am writing this to warn other…read moreChicago residents about the significant risks of ordering from Backcountry.com online. Backcountry uses DoorDash for "last-mile" delivery in the city, but their security standards are nonexistent. In my case, the driver dropped my package in an unsecure, open area and failed to ring the doorbell or knock. Despite the fact that I worked from home on the day specifically to ensure I was present for deliveries, the package was stolen by a porch pirate before I even saw the notification. When I contacted customer service, they were completely dismissive. They refused to offer a reorder or investigate the delivery failure, essentially stating that their responsibility ends the moment the package touches the ground--regardless of where or how it was left. If you live in an urban area where package theft is a concern, do not trust this company with your money online. Their "completed delivery" policy offers zero protection against negligent couriers. Unless you can buy it in-store and walk out with it, I recommend taking your business to a retailer with more accountable shipping practices.

They have some nice gear, but a weird shop. If there was music on, we were in between songs the…read morewhole time we were there. There was an odd silence and everyone working was standing on the first floor talking. The second floor seems to be all discount clothes. I got tired of asking help to find something, and cannot speak to the prices comparison, it was such an awkward experience.

Don't bother buying sunglasses from this place, what a headache, just making up their own rules as…read morethey go, instead of making it an easy process ? Fuck no, tell me how another store found the receipt to this store through their system but they can't find the receipt through their own system, when I bought these glasses I also bought the protection plan, this lady didn't mention I had to call the company to "activate" my plan, so now that's gonna add another day to the whole ordeal of getting a new pair.

Horrible - I went to pick up an airsoft gun for my son…read more Jerry in the firearms department is just incompetent. I waited for 30 minutes with him wandering around avoiding anything that had to do with work before I walked out.

Never seen a sporting goods store so well organized and displayed!! I loved the idea of the sales…read moresection for both male and female being in the back!! I do wish it was a bit more divided. But one can figure things out!! I find the Yeti I was looking for and even picked up a few shirts for my partner! While there were only two cashiers available at check out, lines when fast!

I had a very disappointing experience. There was a tall, bald employee at the front entrance (I…read morebelieve his name tag said Doug, or something similar) standing and talking with other employees. When I approached and asked for help, I received little to no acknowledgment and felt like I was simply brushed off. Customer service starts with making customers feel seen and welcomed, and unfortunately that wasn't my experience. It was frustrating to feel ignored while employees were engaged in conversation. I hope management addresses this, as a simple greeting and willingness to help would have made a big difference.

First time coming here, my wife and I had a gift card for REI and we wanted to see what was…read morefeatured here. The store had a great amount of outdoor products, incredible bikes, great clothes at fair prices and plenty of great shoes. The store was really clean and well organized. The staff here is very friendly and helpful with us throughout our entire visit. Changing rooms were in well condition, the store had plenty of parking as well. Thankfully it wasn't packed much inside as well. Great store for any type of Outdoorsman!

Not enough stars to tell how much I love this place!! It's an outdoor lover's paradise. They have…read morestuff I didn't know I needed but came in handy during an adventure. I bought my backpack online and before I headed out to the Camino, the staff graciously adjusted it and made sure I was ready for the trip. Not everything is cheap but it's an investment that's really worth it, I do find deals on the clearance racks and online.

Ok place if you are searching for outdoor gear or healthier snacks. Their selection varies. Shoe…read moreselection is pretty small. I have found some snacks and pants here that I like. Watch for speeders in the parking lot.

Large selection and great price. Name Brands for way less. They carry North Fac, Kiplin,…read moreFjallraven, etc. Good quality. Clean store.

I am thoroughly impressed with the outstanding level of service and product selection at Gearhead…read moreEvanston. Joan assisted me on both of my shopping visits and helped me make the perfect selections. Joan's depth of knowledge of gear and outerwear was impressive. She was patient and informative. Thank you and I'll be back to shop at Gearhead and I've been recommending the store based on my positive experiences in the past few months.

The lanyard broke on the goggles I wear when I ride my bike. On Monday I went to Gearhead…read moreOutfitters in Evanston and got just what I needed. I was greeted by an employee named Ally who showed me a variety of lanyards and helped me pick the right one. The lanyard is working great and I don't have to worry about my goggles falling off! Ally was very pleasant and helpful and I am grateful for her able assistance! Thanks Gearhead Outfitters and thank you Ally! I look forward to visiting again soon. Have a great day!