My daughter has a membership with Rei, so we visit every now and again. I use a mobility scooter…read more While they do have automatic doors, the button on the inside door is so far back in the alcove, that I hit it and could not get turned around before the door closed. There were many areas that I was not able to get to. The socks, which is what I came for, are on a wall at the back of the clearance area. The floor was so covered in merchandise and the displays were so close together, that I could not get near them. The clothing aisles were all diagonal and impossible to navigate. Lastly, and most upsetting to me, my daughter and I were checking out at the same time and her cashier was really pleasant, greeted her warmly and kept up a stream of converation, but the one that waited on me was rude and barely spoke. I can't say for sure that this was due to my disability, but what else am I to think? Evidently Rei doesn't care for disabled people. Or maybe they think that people with disabilities do not need active merchandise, so they don't have to cater to them. Either way it was sad to be treated negatively just because I have to use a scooter to get around.

On occasion we come here to shop. I like to sip water all day long. I take an insulated cup to…read morework, I use one at home, I even like them on road trips in the car, so I was looking for another good cup to add to my mix. I heard Yeti was a great brand to keep the water cold for a very long time. I have been looking for a color I liked and found a nice red one here called Harvest Red. I do not think Yeti is discounted very often, so I probably just paid they typical price, but I liked their assortment. Their customer service was really good. Many people talked to me to make sure I found what I needed and they were all very friendly and personable. They do ask you to join their club. I do not buy enough for it to be worth my while but it seems like a decent deal if you do buy here often since it is one fairly small payment for life and allows you to accumulate points or get a discount. They have a small but nice shoe selection, and I like the clothing selection as well. If you are interested in a smaller, less overwhelming sporting goods shop, this is a nice one.

Moosejaw sells clothing and footwear as well as gear for hiking, camping, climbing, biking, and…read moresnow sports. Brands of products include The North Face, Columbia, Under Armour, Carhartt, Adidas, Billabong, Marmot, Burton, their own Moosejaw brand, and many dozens of others. I shop at Moosejaw a couple of times per year, mostly to purchase clothing. My most recent purchase was a pair of winter gloves for my husband. I felt happy that Moosejaw carried the size XXL, unlike many competing stores. The price for the gloves was reasonable. I paid $5 for shipping, but free shipping is available for orders that are over $49. In addition, Moosejaw's rewards program gives 10% back to customers for use toward future purchases. Moosejaw shipped the gloves the next day, and the package was delivered to my home the following day--fast!

I was so excited to order three (3) button up hiking short-sleeve shirts that were a new line by…read moreThe North Face. I set up my Moose account (MJM) and placed the order ($181.78) Order #157058015. My Visa card (Capital-One) honored the purchase No Problem. However, MJM blocked the order "Status: Authorization Code" and refuses to process it until they get a six digit code from my Cap-1. After speaking with Cap-1 three times, they're still baffled about what MJM is asking them to provide. How crazy is it that my name, address, phone#, card#, and ID we're all verified, and Cap-1authorized the charge, but the retail company to which I want to give my money is refusing to take it. This issue is ongoing as I write. If something improves, I'll remove this post, but if not then it stays up and my MJM shopping days will end.

Do not waste your time bringing your items to this business. Was offered insulting low offer for…read more"like-new" golf clubs, used at most 10 times. Horrible place to do business with!!!

I love this place. First, the prices are amazing. I buy almost all of my kids' sporting goods…read morehere. Lately it has been Lacrosse and skis, but we also get rollerblades, and cleats here too. Why? Because my kids are growing fast, so they don't wear these things out, they just use them for a short period of time. We trade stuff in too. They give us money for stuff we would have just thrown out or put in a yard sale. It is convenient to bring in last year's skis and boots and get this year's skis and boots, much better than a ski swap, because you can go there whenever you want. My son gets top quality equipment, all set up and adjusted for about $150 per year. I read the other reviews and they complain about a woman that work(ed?) here, but I have never met this person and I've been to the store half a dozen times in the past year. It is always men there. They are always friendly. Oh yeah, football mouthguards are half the price of anyplace else here, so when you are picking up cleats, grab a couple.

Went to this location yesterday to make sure our backpacks fit us properly. Anya worked with us for…read moreover an hour and was so helpful, even suggesting that the packs we had were just fine. She knows her stuff and eager to share her tips on everything from packs to shoes to water and food. We will be sure to visit again when we need more help.

Great selection of apparel, footwear, bags and outdoor accessories. I couldn't find a clearance…read moresection at this location. Mostly regular price. Bargain hunters will have a hard time looking for any red or orange tags ;-) Liked their Moosejaw printed design T-shirts. Saw brands like Patagonia, North Face, Arcteryx, Prana etc. Wasn't able to find Canada Goose winter jackets ;-( so we are going to drive to Nordstrom Somerset to check out the said brand. Parking is limited. So we had to park and walk from Papa Joe's. Service is ok. Friendly and helpful sales associates.

Both times I went to the store I was warmly greeted by the same young gentleman. He was helpful…read morewith the questions I had and made useful suggestions. The store is clean and well organized with a good selection. Plus they had a great sale On the exact Coat I wanted.

Northface is not the brand they were. Bought a northface item at Somerset & they would not return…read morethe item. Offered me 60% of the retail value -even though I had the original receipt & bag. The item feels cheaper quality of past northface items. Been a loyal customer with Northface ski pants, ski jackets, bike jackets, hiking shorts etc. Never been treated so poorly at a high end outdoor retailer before. I understand a No Return Policy at a low end retailer. Northface always stood for quality items & superior customer service. Northface must have been bought out by a Corporation that is bleeding the brand dry. My item was never worn, & had the original tag on. I tried to get a store credit, because I was going to buy a new North face ski jacket this winter. No resolution -just 60% of the receipt & I had to use the money same day. For pete's sake it is summer & they had no winter ski jackets in stock. The customer in front of me was having the same issue with no returns.

Shane I think is his name was amazing and helpful. I would be happy to go back here. The store was…read moreclean and well organized.

This place can't even get your order right. Guy literally called me to tell me he gave away the…read moreproduct I ordered, AFTER HE PICKED IT. Should have just cancelled the entire order at that point because he then proceeded to sell my wife an absolutely inferior product. Upon arrival, the male worker there was rude to my wife, and the best help he was able to provide her was "you can find it online." Will never go back to this place, there are plenty of other stores around.

I ordered a shirt online and it just wasn't right. So I stopped in to the Royal Oak store and made…read morean exchange for something far better. I really prefer the brick and mortar store over the online. Customer service is great and the selection is extensive in the store.

The service here is always stellar. The clothing here is great for my parents. I did buy a red…read moreknitted shawl here a couple of years ago for my mother and me, still love them today. My mother loves every sweater I have ever bought for her from here. I was warmly greeted by three or four of the staff members as soon as I walked in the door. I always am greeted every time I walk in here it seems. It feels like the Cheers of the clothing/retail shops. I feel like this place tends to be for the more rugged and out-doorsy folks, which I am not. But I always manage to find a great sweater or two in merino wool, cashmere or a mix of fabrics. I spent some time browsing around in the men's section. I ended up finding a one piece jacket/shirt hybrid. Orvis brand. One of the staff members had the same shirt and he said it was great shirt and he loved it. He said it's super versatile and warm and has a lot of added features that my stepdad would like. I was sold. Was about $170. The entire staff is an A team of helpful, patient and informative peeps. Each will go above and beyond to make your experience great here. I didn't realize I was in the store after hours. There were still four staff members that had stayed on to help me out until the end. They didn't rush me out or make me feel bad about keeping them at all. I did thank them for staying a little extra. They said they had stuff to finish up still, so staying was no biggie. I took a little extra time to try on their barbour jackets, as these require a bit more time in selecting the perfect color, style and fit for a jacket. The wax jackets are around $420. It was great since I was able to do 1-stop shop for my parents tonight. Found two cashmere sweaters for my mother and two sweater/jackets for my stepfather. Their Christmas gifts are done. I was able to find two cashmere sweaters, one cable knitted for myself, a black barbour waxed jacket and a inner vest lining for it. A successful trip and put a good dent in wallet too. I was told the Barbour jackets are great and durable and lovable for many years to come. I so love the smell of their frasier fir candles here. I buy some every year from here.

A lot of selection at great prices. Staff is extremely friendly and knowledgeable. Would recommend…read morefor any equipment or clothing needs!

Great service! Always easy doing business here. They can meet all of your tennis needs. Love that…read moreyou can rent out demos prior to purchasing a new racket and can also test it out on the premise in the back. FYI- Scott is the best!