I had a great experience here. My boots were fixed perfectly and are holding up for the winter. The…read morestaff is professional and does a great job.

I'm surprised that there aren't dozens of 5-star reviews for The Shoe Store on Highland Road in…read moreWaterford. I've been buying my shoes here since 2006 and have always received first class service from an experienced staff offering an impressive selection of brands and styles of high quality footwear and accessories. Special kudos to the store manager, Bill, whose professional and neighborly demeanor makes shopping here a terrific experience.

Horrible customer service and display technique. The Birkenstocks are stacked willy nilly with two…read moresizes of boxes and the shelves are canted so take one out and it's an avalanche. An employee walked by and watched a woman and her daughters help me put things back and didn't bother to stop. When I got to the cash I had inadvertently picked up the wrong size during housekeeping. So yay the cashier at least verified the size with me. This was after she stopped the transaction to answer the phone--excuse me I'm here and a sure bet for a sale, finish what you start! As I was headed back to get the right size I asked if she could check stock for a particular width. She told me they're all back there and motioned toward the aisles. Why yes they are, stacked like Jenga with 6 point font on the width and color. No wonder all the Birkenstock displays look like a Kindergarten block party. I was so annoyed I left. Good sale on shoes, decent selection if you're willing it put in the search and seek time and great shoes but THIS is why people shop on line.

Location is more or less a mile from Great Lakes Crossing. After the great mall closed at 6pm on a…read moreSunday, we headed to DSW since this location closes at 8pm on Sundays. Lots of available parking. It is not as wide as the Southfield location, but I like that they have a lot of clearance shoes for every sizes. Same with the kids sizes, there are a lot of selection on sale. Staff are friendly. They maintain the cleanliness and arrangement of the shoes, boxes, bags, hats, fancy jewelry and more for men's women's and kids. The clearance stickers were updated. They have the colors for 30, 40, 50 and 70% off. No more 80% off . Anyways, I'll still be in a look out for bargains. One happy shoe lover coming back to this location!

Looked for shoes for my Mom…read more No luck finding anything that would fit her comfortably that wasn't absolutely hideous. No cross over bags except for a Kate Spade. The strap was a bit thin and the bag was too small as well. They have quite a few Ugg shoes.

I purchased $330 in gifts for in-store pickup but was told I couldn't get any wrapping because I…read morehadn't selected that option online. One staff member was very kind and tried to help by finding boxes, but another employee (possibly the manager) came out, took them out of my hands, and firmly said no. She repeated that I had to select "gift wrap" during online checkout, but from a customer's perspective, after waiting in a long line, receiving 10 gift items stuffed into a small shopping bag was extremely disappointing. I understand store policies, but I expected at least a simple wrapping option or even an extra shopping bag. The way I was spoken to and dismissed made me feel very uncomfortable, and I couldn't help feeling that I was being treated differently--possibly because I'm Asian. I definitely won't be returning after this experience, and I regret not asking for the employee's name (short-haired lady with not-so-fluent English).

Lots of clothing merchandise, including shoes and women's gear; not so much for men's but a decent…read morevariety. It's really well-sorted and in good shape. There are notions and appliances, and a small bit of jewelry. We bought stuff and we're picky. Prices are very fair. Not as huge as a Goodwill, but plenty of parking.

Good stock, rude staff…read more I waited 20 minutes for the fitting room, and didn't get it unlocked. You basically need to guess with your size. Good luck trying anything on.

I can't even tell you what the selection is really like because I got all of 30 feet in the door. I…read moresent one picture of the price tag of a nylon break away halter, that they wanted $49.99 for. Which is kinda crazy. I was immediately pounced on and accused of being a spy for another tack store??? I told him I was just sending the picture to my friend to make the comment on price to her. He said he doesn't know me or my friend and doesn't trust me. I'm on my break with my WRAPPED WORK TRUCK. I told him to go look outside at it. He just kept hassling me and persisting that he just show me what I'm looking for instead of letting me browse. I ended up leaving. I will not be back.

Great spot, but the selection was lacking. I wish they would keep their inventory stocked…read moreespecially for the boots and hats - a staple of a tack western store. Looking to buy a hat, but I am waiting on a person who can help with what I'm looking for - hoping to get a call this week. Wasn't able to buy any boots as the selection was bare and the stocked brands were bottom shelf... Was hoping for more, but the staff was amazing!

Friday, 9/30/2022 - My #408 Review…read more On Sunday, September 11th while walking my 6,000 steps in Great Lakes Crossing Mall, I stopped to step in this factory outlet shoe store. It is organized with many different areas of Skechers for Woman, Men, and Children shoes. So many trendy colors, styles and designs for your comfort walking or running. Prices range high and low depending on the collection and your selection choice. If you are looking for comfort with sandals, sneakers, dress shoes, boots and casual shoes then try on a pair to test out as I did. There are many Skecher brands such as Active, Sport, Sport Fusion and the newest and popular Shape-Ups. It is located in District 8 on the map near Pro Bass store or Entry 8. Hours: Monday - Saturday 10:00 AM - 9:00 PM Sunday 11:00 AM - 6:00 PM. Phone: (248) 972-0807 Park: Entry 8 - District 8 for Speedy Shopping - In & Out

I have tiny feet and shopping for a pair of shoes can be quite the challenge! However on my visit…read morehere yesterday Elisha took it upon herself to make sure I walked out feet happy The store is well displayed - very good collection, clean and basically a pleasure to shop at. After browsing through the aisles I shortlisted a bunch of shoes to try. Elisha was super friendly and did her best to go through the stock - going up / down the ladder, checking the backroom etc for my size. (And multiple times - every time she came back I had shortlisted a few more) Unfortunately on the ones I selected, the smallest size available in stores were big for me. At this point Elisha suggested weekly days that they get restocked (few other styles have smaller sizes but they get sold FAST). However we live a good hour away and it'd have been difficult to come back. Determined to help she looked up the system and said she can put in a special online order for my size and it will be delivered at home. There was one particular pair I had my heart set on and listening to this had me super duper excited.. ORDER placed! Yes I returned a happy customer cos I did get my favorite pair but am also thoroughly impressed with the level of customer service Elisha displayed! Great job and Thank You

Wow! Super shocked to see so many pairs of nice shoes (sneakers, dress shoes, stylish shoes, winter…read moreshoes, etc). They have a lot of sales going on right now. They also have a storewide sale on all shoes buy one get one 50%!!! We would have spent $170 before tax on two really nice pairs of winter boots. We spent $120 because we got one pair for $40 instead of $90 (they were $10 off as well and received 50% off). For signing up you get a $10 coupon in your email as well. Jeff was super helpful, kind, and had amazing customer service skills. So happy we stopped in. If you need winter boots or any other kind, stop in for that huge deal going on this weekend.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

This has a decent selection of dress shoes and sneakers too…read more I like some of their polos and button up shirts too. My husband and I do really like their Chukka boot lace up shoes, those are our favorites from here.

I tried to purchase a pair of business dress shoes. The sales associate was not particularly…read morehelpful and more interested to ring up a sale and appeared rather pushy. When discovering several scuffs on the last pair of shoes, she was not willing to give a discount. I left and bought a really nice pair of Cole Haan for $50 less. I guess I will change my wardrobe from Johnston Murphy to Cole Haan. Very disappointing sales experience. Correction We went back another time to give it another chance, since Johnston and Murphy shoes are quality shoes. This time we were greeted and attended to like you would expect it from an upscale shoe store. The store Manager and one Sales Associate took the time to understand what we were looking for and to find and optimum fit. We ended up buying 3 pairs of shoes, plus received one pair for free. The Store Manager apologized for the previous negative sales experience and noted that the error had been corrected as apparently other customers had similar observations. Based on the last visit and experience I decided that 5 stars are appropriate again.

This is an aging dying location. Well stocked, with people moving around but no one around to…read moreanswer any questions. I needed a muscle massager. Managed to find where they were located. First one I bought didn't last a month. A different model didn't even working coming out of the box or even after a charge. I quit with this place. Found one at Meijer and hope it lasts for a while. Best of luck to these guys.

Tried to return a defective product without receipt. Because I paid cash and not with a credit card…read morethey would not let me return or exchange item. Poor customer service as it was definitely their product as it had their price tag as well as the same product on the shelf. The product was Reload Titleist golf balls. the box claims quality tested. Had a ball with cracked and open case to the core. Totally unplayable. Thanks Dunham's! not going to shop there any longer.