We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

These guys knew the entire history of my washing machine. From where it was made, the change of…read moreownership to all the things that normally brake on it. They ended up getting me in fairly quickly and my cost for the repairs was more than reasonable. They will be my go to guys for all my appliance issues moving forward.

Decatur store is well stocked and clean. The sales staff are friendly and helpful. Misty helped me…read morechoose a new stove and freezer and I was able to get exactly what I wanted. The two guys who delivered the appliances were friendly and helpful in answering my numerous questions. ' I am a very satisfied customer and when it is time to replace my fridge; I will be going back.

These guys have served us well for almost 20 years! They are knowledgeable and listen to your…read moreneeds. Great service long after the sale and initial installation.

We didn't want to write this review but after our recent experience with Doug at PlazaTv &…read moreAppliance he left us with no choice. January 2023 we had Doug come out for repairs on out oven. He had to order a part and required payment up front for his service bill. ($150.00). Upon his return he discovered that there was something else wrong and that it would require more parts and more money. We decided to purchase a new stove and not repair the old one. We ask for a refund but only received $50.00 after 3 weeks. He stated that he didn't have time to worry about refunding our money. Very unprofessional and disappointing...

Doug is absolutely insane. He sold a TV to my friends with a…read moreused, dirty remote control . He NEVER did anything about it when they asked him to come and get the TV He literally cried on the phone . They took him to court and won

I had the pleasure of having ApplianceRepair Solution repair my washer. From the point of contact…read morethe service was exceptional. An older gentleman who was very kind, efficient and professional scheduled the appointment. Unfortunately I had to reschedule due to a family emergency which he happily did, even asking which day works best for me. The day of my appointment the repair man arrived, he represented himself well, professionally dressed, free of any smoke odor ( yes...some employees representing their place of employment will come into your home smelling of smoke) We discussed the issue to be sure we both were on the same page and he started doing his thing. Grateful the issue was resolved without giving me an headache...no I'm beyond grateful he was able to resolve my issue without giving me an headache. The appliance is under warranty and my only two options were Chambers and Appliance Repair Solution. The representative from Whirlpool made an effort of try to steer me towards Chambers, however, I respect my fellow yelpers opinions and politely declined. Because I declined Chambers I was advised by the Whirlpool representative I would need to contact "Appliance Repair Solution" to schedule an appointment. I'm perfectly okay w scheduling my own appointment if that increase my odds of receiving better service. Choosing Appliance Repair Solutions was one of the best decisions I made. I definitely recommend them. If you're in need of an appliance repair you won't be disappointed.