Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

would not recommend this store to anyone, we bought a vacuum and tried to return it the very next…read moreday and was told no they wouldn't even consider an upgrade to another vacuum. Was told it was now used and they don't take back used products, even though they sell "refurbished " Dysons, he didn't know what refurbished meant! We also didn't get a chance to tell them we were originally in the store for a gas fireplace, good thing this happened before we spent more money there. Don't shop at this store!

I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

I purchased a number of garage cabinets being the first time I purchased from NewAge. On receiving…read morethe cabinets I found the craftsmanship, the quality and value was second to none. I was honestly surprised of the detailed quality of cabinets and moreover the thought rendered and engineering of each cabinet. Virtually every aspect of putting the cabinets together were thoroughly thought through and made assembly a breeze All that said New Age Customer Service were phenomenal. Think of it, a customer service department that not only answers emails but actually thinks ahead and makes recommendations to better the experience. I actually was asked if I'd like a refund for an inconvenience. The customer service are as phenomenal as their product line. This was my first purchase but assure you it will not be my last. I'm now looking at their outdoor product line. New Age has set a new and very welcomed standard that other retailers should follow.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I highly recommend this store for shoping. The customer service is excellent. Ali helped me to…read moresolve my problem with my new mattress. He and his college should be a good example for The BRICK at Dundas/Dixie employees how to help and treat the customer.

This was a mix of bad and good. The salesperson was very nice and organized and helped process our…read moretransaction promptly at the store. We booked our delivery date. It was stated that a phone call would be given the day before to confirm delivery window times and to confirm address, no such call was made. The morning of I had to email our salesperson who then called back and said delivery will now be delayed for 2 days. I was disappointed in the fact I had to call to get this information... especially since we took the day off to be home for delivery. I sent an email after the phone call to express my dissatisfaction and asked what type of compensation is normally given in this case (waived delivery fee, free pillows etc.) I could think of many ways to help mend this disappointment and inconvenience. But no email was returned and no phone call made. Our delivery came late on the new scheduled date but the delivery guys were top notch! They really made the experience better. All in all I feel customer service needs to be improved and when an error occurs ownership be taken. 3 stars.

great work from Tony! great support through our toilet journey. Thanks to Tony, looking forward…read moreto our next toilets

Went to the Junction for supplies and was assisted by Fabio and Dimitra, both amazing at their…read morejobs. They were informative, helpful, and knowledgeable. My project turned out better than I hoped! Great place to shop.

I have had Filter Queen vacuum cleaners since 1978. Over the years, I took my Filter Queen to AAA…read morefor service and also purchased an additional attachment for getting the dog hair off the sofa. I got my second Filter Queen several years ago after I moved to Waterloo and was delinquent in having it serviced because I didn't know where in Waterloo to take it. I finally called Jim and asked if I could bring it in when I was visiting a friend in Toronto. Jim was very accommodating. I highly recommend AAA Superstore for both their products and outstanding service.

Well-stocked, organized store, brisk, efficient, fast service. We needed to pick up bags for the…read moreMiele. If you are looking for a vacuum cleaner and supplies, this place is reasonable and organized. Brisk, to the point, efficient.

Great service right from the in house estimate - very informative - and when competitive quotes…read morecame in clearly also good value. The install was in time and the installers were friendly and good troubleshooters. Each time there was a challenge they figured it out and moved forward. Fireplace insert looks great.

From the owner: You've come to the right place for a Fireplace. We carry a variety of different brands & styles to…read moresuit your needs, including contemporary designs to traditional designs. Here you will find the industry leading hearth products. The Fireplace Company is the one stop shop you've been looking for! We specialize in full finishings & custom mantels to enhance your decor. Let us bring your design to life.

Feels very reminiscent of days of old... bargain Harold's, zellers…read more... Similar to GIANT TIGER; which is sadly lacking in urban areas. The checkout area is slow and store is unorganized but beats going to the BIG W....

Like a poor dollar store, but without the cheap prices. The quality of many of the products don't…read morematch the price they ask for them. In fact don't believe the prices for "special offers" because they don't honour them at the cashier. Even when you complain and say that's not the price on the shelf, the staff don't care and leave you with the option of "pay this price or leave it." Aisles are narrow and cramped, there's not much room to move around or get past another customer. I was immensely disappointed by my experience shopping here. It won't be on my list to return to in future.

This is a great place to load up on plants in the spring. They have a huge selection of all your…read morefavouite veggies and none of them look like they're about to drop dead as soon as you leave. I don't really buy flowers, because I'm mostly interested in things I can eat, but they seemed to have a good selection of those as well. They have a modest selection of garden supplies, but I don't think that's really their thing. I asked if they sold any trellises to grow my veggies on and he told me "Let them grow over the ground". I said "Yeah, but if I grow them up then I'll have more ground space." Then he looked at me a little annoyed and repeated himself. So, not the best customer service I've seen, but whatever just give me the plants.

Fantastic variety packed into a surprisingly small space. Everything from tomatoes to fig trees! I…read morecan't wait to come back next spring!