Always want to support local businesses. Went in to try to get a replacement igniter for our 300…read moreseries Weber BBQ. I was told that they could not help me without the exact year & model or serial number; that the parts change every 3-4 years and they would need the exact model. We had bought it second hand, so idea of the year, but certainly less than 7 or 8 years old, but the plate with the serial number was no longer on the BBQ. My husband then went in WITH the part, and after some discussion (again, saying they couldn't help without the model/serial number) they looked up the part number and found it at another location. They took his name and number and told him they would contact him when the part arrived in a day or so. After about 4 days, he called to see if it had arrived. They had no record of him, his contact number, or the part being ordered from the other store. In fact, the sales associate said, "Well, that's not how we do things here". The sales associate was entirely unhelpful and somewhat condescending. No apologies, no offer to make it right. So, after two trips to the store, and zero follow through on their part, I looked up the part on Amazon. Found that this was a UNIVERSAL part, which fits ALL 300 series Weber BBQs built in the last 13 YEARS. Ordered, and it arrived the next day.

Horrible example of community spirit. Parked my car in their EMPTY parking lot, after it was…read moreCLOSED, when my engine light came on. In the 2 hours it took to get a tow truck, they had called the police and ticketed my car. They literally would have had to call the police to come to their location to do this as the store was already closed. What a bunch of sour pusses.

Great service and parts fir my bbq and Dyson vacuum cleaner. Saved me from replacing them. Great…read morepeople too.

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

I visited BBQ's Galore in the spring to ask about repairing a Napoleon fireplace remote control…read more Unfortunately they did not carry my particular model but the sales staff mentioned that Napoleon's VP of marketing, Garry Scott, was in the store at the moment. Garry took my information, along with pictures of the unit and asked that I contact their Barrie office the next business day. When I contacted them, the service representative had already processed the delivery of a new remote unit at no cost! I received the new unit and easily installed it by the end of that week. Amazing service and helpfulness by both Barbeques Galore and Garry Scott of Napoleon. Thank you to both! You have earned my future business.

I purchased a Kamado Joe and a DCS Series 9 grill. It was delivered without the rotisserie mount…read morekit -a key selling feature - rotisserie is useless without it. SIX WEEKS of back and forth - with Kent from Barbecues Galore being more reactive than proactive (If I did not initiate an email or call, he was not involved). I finally got a call from a '3rd party' asking me to provide the part number of the items that needed to be ordered - six weeks after delivery. How is the onus on the customer to know the part numbers of the missing grill components? I reached out to Kent again - no reply, no follow-up that was about 2 weeks ago. At this point, I realized I was dealing with a company that isn't invested in customer satisfaction post-delivery. I called DCS directly in the US, explained my situation - escalated the lack of support from the unresponsive dealer. Finally, I got the parts shipped from Lancaster, TX, in 48 hours by FedEx. It took me two days to get a part Barbecues Galore declined to take ownership of their delivery issues and kept the customer in limbo for seven weeks. This has by far been the worst customer support experience I have ever encountered.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

I highly recommend this store for shoping. The customer service is excellent. Ali helped me to…read moresolve my problem with my new mattress. He and his college should be a good example for The BRICK at Dundas/Dixie employees how to help and treat the customer.

This was a mix of bad and good. The salesperson was very nice and organized and helped process our…read moretransaction promptly at the store. We booked our delivery date. It was stated that a phone call would be given the day before to confirm delivery window times and to confirm address, no such call was made. The morning of I had to email our salesperson who then called back and said delivery will now be delayed for 2 days. I was disappointed in the fact I had to call to get this information... especially since we took the day off to be home for delivery. I sent an email after the phone call to express my dissatisfaction and asked what type of compensation is normally given in this case (waived delivery fee, free pillows etc.) I could think of many ways to help mend this disappointment and inconvenience. But no email was returned and no phone call made. Our delivery came late on the new scheduled date but the delivery guys were top notch! They really made the experience better. All in all I feel customer service needs to be improved and when an error occurs ownership be taken. 3 stars.

Went to the Junction for supplies and was assisted by Fabio and Dimitra, both amazing at their…read morejobs. They were informative, helpful, and knowledgeable. My project turned out better than I hoped! Great place to shop.

So disappointed We…read morebought a beautiful new washer dryer for our condo from Home Depot expecting the high standards I was used to them having in the past. Our experience cost us an extra 600$ and over two weeks of duress. The first delivery date was cancelled because of the complete lack of and outdated communication between the delivery department and us and we had to wait another two weeks to have the appliance delivered. When it was delivered the delivery men were not allowed to turn off the water for us we had to call the concierge only to discover that our water tap was stuck and wouldn't turn. They had to leave the new appliance in our hallway and so were unable to take away our old unit because we would be without a washer dryer. The two young delivery men were, professional, gentlemen, and knowledgeable. They were put in an awkward situation of not being able to complete their task while having to leave us equally frustrated and angry due to the complete lack of functional communication logistics and protocol between when we bought our unit in store and when it was delivered. We now have to hire a plumber to install the washer dryer and take the old one away at our extra time and money. I would write the correct protocol for Home Depot but I am tired of doing someone else's homework without any compensation. I have made billions of dollars for corporations over the years by writing in on their guest services websites and I am done paying my hard earned money to do someone else's job. For what it cost us, next time I need an appliance I will buy American because the cost will be the same and the service will be better. Don't waste your money at Home Depot anymore. The old grey mare is not what it used to be.

I have had Filter Queen vacuum cleaners since 1978. Over the years, I took my Filter Queen to AAA…read morefor service and also purchased an additional attachment for getting the dog hair off the sofa. I got my second Filter Queen several years ago after I moved to Waterloo and was delinquent in having it serviced because I didn't know where in Waterloo to take it. I finally called Jim and asked if I could bring it in when I was visiting a friend in Toronto. Jim was very accommodating. I highly recommend AAA Superstore for both their products and outstanding service.

Well-stocked, organized store, brisk, efficient, fast service. We needed to pick up bags for the…read moreMiele. If you are looking for a vacuum cleaner and supplies, this place is reasonable and organized. Brisk, to the point, efficient.

Great service right from the in house estimate - very informative - and when competitive quotes…read morecame in clearly also good value. The install was in time and the installers were friendly and good troubleshooters. Each time there was a challenge they figured it out and moved forward. Fireplace insert looks great.

From the owner: You've come to the right place for a Fireplace. We carry a variety of different brands & styles to…read moresuit your needs, including contemporary designs to traditional designs. Here you will find the industry leading hearth products. The Fireplace Company is the one stop shop you've been looking for! We specialize in full finishings & custom mantels to enhance your decor. Let us bring your design to life.

Feels very reminiscent of days of old... bargain Harold's, zellers…read more... Similar to GIANT TIGER; which is sadly lacking in urban areas. The checkout area is slow and store is unorganized but beats going to the BIG W....

Like a poor dollar store, but without the cheap prices. The quality of many of the products don't…read morematch the price they ask for them. In fact don't believe the prices for "special offers" because they don't honour them at the cashier. Even when you complain and say that's not the price on the shelf, the staff don't care and leave you with the option of "pay this price or leave it." Aisles are narrow and cramped, there's not much room to move around or get past another customer. I was immensely disappointed by my experience shopping here. It won't be on my list to return to in future.

This is a great place to load up on plants in the spring. They have a huge selection of all your…read morefavouite veggies and none of them look like they're about to drop dead as soon as you leave. I don't really buy flowers, because I'm mostly interested in things I can eat, but they seemed to have a good selection of those as well. They have a modest selection of garden supplies, but I don't think that's really their thing. I asked if they sold any trellises to grow my veggies on and he told me "Let them grow over the ground". I said "Yeah, but if I grow them up then I'll have more ground space." Then he looked at me a little annoyed and repeated himself. So, not the best customer service I've seen, but whatever just give me the plants.

Fantastic variety packed into a surprisingly small space. Everything from tomatoes to fig trees! I…read morecan't wait to come back next spring!