Thank you!!!! Carm Perri - you are fantastic as is the entire staff. Made the buying process quick and painless. Helped get me a loaner car at no charge until my car arrived all new and beautiful for me to pick up. A brand new Red Sonata Hybris with tan leather - even more gorgeous than I imagined. It's getting fantastic mileage too!!! 44+MPG so far which is the high end of what's listed. Thank yoU! read more

Jon Johnson was a great salesman. He was charismatic and patient. Whatever the issue is he'll work with it the best he could.

Avoid this dealership at all costs both for cars and services. Their lead service department guy will quote you a low price over the phone and he will over charge after the job is done. He pulled bait and switch on me. Avoid. read more

The worst! The guy was so pushy that we actually walked out at the end. Kept trying to get me to lease. Not to mention their price was a few thousand higher than book value... read more

Came here a few times for service on my work vehicle. They're nice enough, but it takes forever, even with appointments. On one occasion I have waited 3 hours for an inspection. On another, I've waited 2 hours for an oil change. read more

I had set up an appointment through the Hyundai Concierge Service but no one seemed to know about it when I arrived at the dealership. The salesman that took care of me was sexist, combative and rude. The car I test drove was sweet but the price he quoted me was $2K over the price listed on the internet. When I showed him the online listing, he told me it was a mistake and took $400 off the price. What a jerk. I walked out. read more

Let me be the first to review. I challenge anyone to find a dealership who utilizes WORSE strategies to acquire a sale. The sales style here is horrendous. If you want the product, you must use all your might to ignore the human factor of how these poor people are trained. One would almost think it a joke. Absolutely no class at all. I started my search for a CPO luxury vehicle. I'm open to the make an model but have a set figure i will not exceed. I have visited most dealerships in Lackawanna and Luzerne county and have driven just about every luxury vehicle made except for porsche, bently, et cet. I currently drive a bmw. I stopped at another local dealership and ran into an acquaintance who quickly steered me away from them (stating she believed them to be somewhat irreputable) and suggested I at least give the Hyundai a try. So we went and were IMMEDIATELY accosted. No time to browse. I started looking at used cadillac and eventually disclosed to our sales person the amount I was willing to spend. Even though this car was priced slightly higher, he stated he could "get there', however he kept pushing the Hyundai. We drove both the cadillac and hyundai. Not ready to make the final choice, our sales guy wrote up a paper and indicated he could do the caddy for $25K out the door (or as he stated, on the road OTR). We did NOT sign or agree. Of course the 'closers' were brought in and the final man stated he would allow us to take either car for an afternoon or day if we so chose. Next day we decided to take him up on the offer and take the caddy to our mechanic. We picked up the car, took it to the mechanic and had every intent to return to the dealer and purchase. Imagine our surprise (just kidding as we were not) when they wanted to "sit down and work the numbers"!! Now, this had already been done 2 nights prior. However, they stated as we didn't accept the offer at that time, we had to start from scratch. I was ready to walk, but we stayed a bit longer just to see. Well, now they came out and had the numbers at approximately $4k higher!!! At that point, we didn't waste any more time, energy or $$. We simply turned away. In discussing this dealership with other dealers, they all laughed. Apparently their reputation for sales practices is widely known. It is an experience, I'll say that. Anyone looking for an honest sales experience however, this is NOT the place. There are far better options around every corner. read more

Lame sale practices, tried to buy a Hyundai genesis but ended up walking out. They add a bogus value add sticker to each car which covers some weak pin stripe, nitrogen fill for tires, security glass etching and some wax for $1280. Every car has this sticker which they try to pass off as Hyundai factory. The saleperson tried to link it to the warranty and road side assistance until i showed her in the brochure that it was included by the manufacture . The sales manager tried to justify these fake add on stickers indicating all the local deals have the, on their cars . Then on a 47k car they knock off 2k and I am suppose to be impressed and make a deal on the spot. When I state that edmunds shows - 3500 factory bonus cash and 1000 competitive discount they start doing their dance. No trade cash deal and he is not even showing me the factory incentives or any real discount . Only clueless buyers could shop and buy anything here. The sales tactics are from the 1970's. These people never heard of the Internet and educated buyers. A big waste of time. I walked into motor world and told them what I would pay, in less than 1/2 hour I am driving out in my new car. Maybe they will get a new team and approach at Dickson city but until then don't waste your time Oh why do they need to take your licenses and hold it hostage, also why on a general info form do they press you for your social security number. I mean why is that needed before you agree on a price or apply for financing. The sales person almost flipped when I said she didn't need that. She had a panic attack and was upset I would not get my social security number. Have they ever heard of identity theft. This place is the worst dealership in the nepa area. read more

Disgusting. I've been dealing with an intermittent start issue while my car is under warranty and I've had to bring it to them THREE TIMES for them to finally diagnose and correct the issue. The technician looked like he was high on drugs. They refuse to refund me the diagnostic test charge even though the problem was under warranty. These people suck. Beware. Don't buy a car from them. read more

The service department replaced a tire with a leak. Then placed the bad tire on my car and placed my family in danger. It had a leak in the side wall. They refused to do anything to help. If you check you will see they have a F from the Better Business. read more

went for a pa.inspection last week informed it did not pass -----came back with some expensive issues------got 2nd opinions i passed outside of one small part$122.00 out the door--------------you won' see me again-----on plus side staff is pleasant with very comfortable atmosphere read more

I went to an event held by Dickson city Hyundai and had my credit ran to be informed I would need a $2000-$3000 down payment to cover some negative equity from the current car through car-lotta credit. At this point they ran my credit at multiple banks that resulted in multiple inquires on my credit. I took 2 weeks to put together some bills and see what could be done to find out I could come up with the $2000 by the 31st. I called in to inform them and was told that they would need an updated credit check. I have submitted one online and then called in 2 days later to be informed by the same sales rep that this could not be done because I had to many credit inquires. This was all done by the same rep. Therefore resulting in a complaint filed to the BBB and a review on here and other websites. Thank you for the credit inquires on my credit for a run around reason. NOT RECOMMENDED. read more

Honesty is NOT their best policy Secret room scam artists" " Leased a car for my daughter in 2011.. When the lease was up we went to buy the car out due to the over mileage on the car and decided she really liked the car. After showing her this "fabulous" 2014 car they made a very appealing deal to her and she agreed to lease again. They bought her car and said they would pay the over mileage on the car and she is "free and clear" to lease a 2014. Ohh wait.... You want to keep the same payment??? Well then they said you have to put 1800$ down in order to keep payments where they were..... Wait let me speak to my manager...Away to the "secret back room" to see if deal can be made but first initial this to show what you want your payment to be.... Huh? Umm ok? (Btw my husband and I own 5 vehicles and the only place that has a secret back room is Hyundai in Dickson city) ok long story short she signed and gave them $1800 for this 2014 Hyundai elantra. 1 month later I got a letter stating I owed the over mileage on the 2011 Hyundai bought back off me to get me into the 2014. When I called Greg (my sales guy) he said he talked to "ray" and it was simple mistake , not to worry, it's all taken care of" we bought your car, therefore we paid your over mileage ....month 2 I get a second notice that my account on the 2011 is "past due" with interest $1592.27... Husband and I personally went up and again Ray, max Carlos, never came out of the secret back room but again I was assured it was "taken care of" we bought your car... Yet no manager had the time to come out of hiding in the secret room. Finally a collections agency calls me and tells me I am placed in collections for an unpaid balance of the over mileage on my 2011 Elantra! They advised me to go to the dealership and advise them they need to either cut me a check for this amount or be on a conference call with me to clear this up. My husband and I go to dealership and demanded to get on a conference call with the cowards hiding in the back and was denied. I repeatedly kept asking for Carlos to please come out of hiding and talk to us like adults and make the call at the desk we were at. We were then told he couldn't because his computer was "different and showed more info than the ones on front" umm ok? So we said fine we will go in the back where Carlos is and use his phone n computer screen to straighten this out. Ok here's the best part..... We were told "it's very busy and dangerous back there" my husband responds.. Is there a car on a jack waiting to fall on our heads??! He absolutely denied us a conference call and our issues weren't resolved until 2 days later when I contacted the collections agency and told them what I experienced ... She immediately called them .. Had me on line and spoke with Carlos who agreed to pay my over mileage like he should have in the first place! Bottom line it's a very shady place and they are hiding something or that conference call would have not been a problem! I have never ever been to a dealership like this and don't plan on ever going back.... Except with my attorney if I get one more letter. I plan on contacting the attorney generals office, better business bureau ( oh wait they were already reported to them) and vow to never ever do business with them again. I never once got an apology but surprisingly then expected me to than them for "trying to help" lol. Ummm thanks?? Customer Service Buying Process Not Applicable Quality of Repair Not Applicable Overall Facilities Shopped for a new car Does not recommend this dealer Did make a purchase read more

I will Never Ever buy another Hyundai!! Purchased an ELANTRA LIMITED in November (6 months ago), from Dickson City Hyundai (PA), and since February, have had to purchase 4 new tires!! The first two were our fault, we struck a pothole. The next one was at the end of March, the rim punctured the inside of the tire. Took the car to Major Hyundai in Stroudsburg. They took pictures because the rim DID puncture the tire and stated that they were going to forward it to Hyundai for review. They did nothing!!! Called Hyundai to follow up, and they had no report. I guess Major just wanted to appease us. Now 2.5 weeks later, have a bubble in the sidewalk of the brand new tire!! Is it a tire defect? Dickson City Hyundai states that we did it!! Are you kidding me?? We have a claim number because we did report it to corporate, but we are still out money for the tire!! I am getting rid of this vehicle as soon as possible. I am tired of spending hours at the dealership and getting nowhere. If you want to spend $28,000.00 on a new vehicle and huge out of pocket costs, then buy a Hyundai; otherwise go with a different manufacturer. Never Ever had these problems with my Chevy!!! read more

Just a heads up, Service department will quote you a price then add hundreds of dollars in labor later, happened to me more than once. I'm done with those kind folks at Dickson City Hyundai:) ps. They will rip you off on your trades and finance you more than the car you are buying is worth. Keep that in mind if you are looking for a car from Dickson City Hyundai. read more

If you work here as a salesman and are honest and hard working you need to leave immediately and find a new job. I purchased a new car here once and had a terrible experience with the sales manager. My second time there to purchase a new car was even worse ( will never shop here again with the same manager) The salesperson was awesome but when it came time for the manager to get involved everything went from great to horrible fast. He basically does his best big kid on the playground bullying tactics to get you do what he wants you to do then when you don't agree with him he really turns into a jackass and basically starts talking in a tone like your father did when you were ten and got caught doing something bad. He will refuse to give you your keys back before keeping you there at least 4 hours to bully you as much as possible. He belongs working on a used cheap car lot somewhere because he's the stereotypical sleazy, slippery pathetic salesman. read more

just got home from a military deployment from afghanistan. Went to buy a truck. Safety and quality issues (engine rattling, improper odometer/advertised mileage readings and other red flags) made me return the truck after less than 24 hours after the test drive (these things didn't show up before hand). Please note i did not find these issues during the test drive. Returned the truck exchanged it for a car. they kept the down payment on the truck ($4,000) and now I’m fighting to get it back. They didn’t put the 4000 dollars to the car and they said i had to put 2 grand more on the car. and prices are a rip off. You cant reason whith them, because when you try to conact the sales mngr. or general mngr. they blow you off and dont return your phone calls no matter how many time you leave messages. DO NOT BUY FROM DICKSON CITY HYUNDIA!!!!!! you are warned. they also did not reply to any letters or phone calls from the better business bureau to which i reported the problem to, however it was not a manditory reply to them, because Dickson city hyundia is not accredited by the BBB, and it is obviouse why. I guess when you run garbage you get garbage out. Also I am not supprised that I hear from a credible sources that their complaint dept. is flooded. read more