Avoid this place at all costs! I'll take a polygraph test to verify that all of this occurred to…read moreme within the past 4 months at this Kost location. Here are my last two experiences: October 2025: Dropped my car off to get my oil changed, tires rotated and to address a leak of power steering fluid. Shortly after, I received a phone call that I needed to have an axel fixed in order "to pass inspection". The only issue was my car wasn't due for inspection until March of 2026!!!! If you screw up reading the inspection sticker, what else will you screw up? Then I take my vehicle home to discover that it's still leaking power steering fluid. Had to bring it back the next day. To their credit, they did not charge me the second time around. However, it should not have come to that. February 2026: Brought my vehicle in for an oil change, tire rotation and for an actual inspection this time(planned to kill a bunch of birds with one stone). Got a call a while later saying there's a "slight issue" with my vehicle passing inspection. The "slight issue" was I needed new brakes and rotors to the tune of around $900. Go to pick up my vehicle at the end of my work day and the guy says "There was a slight issue with your car. I was about to call you. We need to get a machine shop involved to finish the job. It's not going to be ready today. Unfortunately you're going to need to find a way home." Thank God these people aren't in the medical profession because they'd consider stage 4 cancer a "slight issue". Had to rent a vehicle because I live 40 minutes away (this location is near my workplace). Next day I don't hear a thing. So I call them mid afternoon to see if I will need a rental for another evening. The same guy says, "I was just about to call you." I'm willing to bet he was not. How do you not have the courtesy to call someone to update them on your vehicle when you know damn well that person needs to know if he will need a rental for a second evening or not? I blame myself for this latest experience because I never should have went back after the ordeal in October. The manager said he'd get me a "Kost Corporate Discount" with Enterprise so I did not have to pay the full price of the rental. I get my invoice for the rental and there is zero discount. Enterprise claimed the "Kost Corporate Discount" would not have helped me. I had to pay the full $100 plus out of my own pocket for the rental. Driving home from picking up my vehicle following this latest ordeal and my "check oil" light comes on about 3/4 of the way into my trip. Turns out the plug came out on my trek home and my vehicle hemorrhaged oil for a good 7 miles. To Kost's credit, they did send someone to my home to replace the plug and the oil. Again, it should never have come to this. Thankfully, as of right now, my engine is running fine. I will say the gentleman, who did my oil change, was one of the people who came to my home with a new plug and new oil. He apologized and genuinely felt bad. I totally forgive him but can no longer come back to this place. So this latest experience cost me over $100 out of my own pocket for a rental vehicle and a day off from work because I could not drive my vehicle the next morning after the oil loss. Finally, they're so overpriced on everything. Sadly I had to give them my business the past few years because they're the closet place to my workplace. It won't happen again. I'll take a sledgehammer to my vehicle before I let them touch it again. They're a terrible combination of complete incompetence and a total lack of courtesy and ethics. Don't assure me that I'm going to get a discount on a rental vehicle, when I didn't end up getting one. I emailed Kost's district manager on a Monday morning to share my frustrations and anger. 48 hours later I decide to file a complaint with the Better Business Bureau because I did not hear back from him. Magically, at the end of the day I hear from the district manager just hours after I filed the complaint with BBB. He claimed he didn't see my email because he was "traveling at the beginning of the week". I'm willing to bet he did and chose to ignore it until I got the BBB involved especially being he asked to revoke the complaint if they tried to work with me. Their idea of working with me was three free oil changes and a sliver off of my Enterprise bill. Thanks, but no thanks. Again I blame myself for coming back after my October ordeal.

1 star is generous. I came in hoping to get new tires on my brand new CRV. (2024/14k miles)…read moreGentleman at the counter, even before i spoke to him, already looked pissed off and disinterested. I had to get HIS attention and when he did acknowledge me, acted like i was disturbing his day. they installed the tires and told me they "couldnt do the alignment" due to play in a balljoint/tie rod. and then suggested i do brakes as they were "well below half life". I asked them to show me the brakes and other issues and was denied. took my car to another shop across the street for an alignment and they told me everything was fine and i likely will not have to get brakes/front end work until minimum 30-40k. Maybe the guy was just having a bad day? I dont know. But I would not recommend going there

Very good service! Tony and Hosea were extremely helpful in a moment of potential crisis.read more

Darren and Tony at the Pep Boys Scranton was super helpful on Memorial Day with my tire change when…read moreI called in and arrived in person. Their mechanics did a great job on my tires. The towing via Pep Boys was a good deal within 10 miles radius and their live mobile update was great too.

Fair pricing and good quality service. No surprises and they keep you informed on how long it will…read moretake.

Staff is extremely friendly and helpful, with or without having an appointment. Service is quick…read moreand pricing is great.

GB Mobile llc has been doing business with them for years. Above and beyond. staff are amazing…read morepeople.

Do not go here. They did a job in my truck should have cost 500 max cost 900 they screwed IT up…read moresoooo bad to date had cost me Just over 6k . TookThem to court lost because when you sign for service here IT states even if their mechanics mess up they are not responsible. Call for details if you want 774 271 0287

We've used DOT's in three other states and the experience has never been good, so when we set off…read moreto the one here in PA to exchange our licenses, we were expecting the worst. Long lines, grumpy overworked staff, impatient angry and belligerent customers. We allowed a minimum of two hours. What a pleasant surprise! A personal greater even more cheery than in Walmart, helpful and efficient staff who were willing to chat and even joke and smile, and a turnaround time of 20 minutes. Okay, I may be drawing direct comparisons to my last visit to a DOT in LA, and someone only ever dealing with this location may not agree, but to me the staff here were 5 star and made my day a little easier.

Went to DMV in Dunmore to renew my photo license and want to compliment Harold who took my photo…read more This was on Halloween and I was having a terrible day. I don't know Harold's last name but wanted to note that his friendliness turned my day around. Businesses need more employees like him!!