Oil change, Service was great and the staff was really polite. The price was good . I called and…read morethey gave me an appointment that worked with my schedule.

Dave and his crew do an excellent job they give you an accurate estimate and keep you informed if…read morethere's any variation from estimate. I appreciate the entire staff being service oriented and I would not take my car anywhere else. Thanks Dave and crew for a job well done.

Great car dealership. Bought a car and was out in 5 minutes. Best experience ever! Could not be…read morehappier with my new car!

Excellent Service! Tow truck arrived within minutes. Driver went above and beyond to get me back…read moreon the road. Thank you for amazing servic. highly recommend!!

My wife and I had our car break down as we exited I57 on the Monticello Road,we called and the tow…read moretruck there in 45 minutes. Driver got the vehicle and us to KC Summers in Mattoon. Very experienced and professional operator we had in Zack Apke on a Saturday afternoon. Home and safe! Jim Closson

Sold truck not even 9 months ago and have had nothing but mechanical and technical issues they…read morewon't cover.... Sold us a lemon which is wrong for a 2017....

Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away…read morefrom home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!

I needed a break line fixed and was given an estimate of around $250, then told that i needed…read moreanother part replaced and was given no estimate for the service. When I asked randomly if it would be another $200-$250 for that service I was told yes. After everything was said and done I was charged $1000 a number that was never mentioned or agreed upon, and to top it all off after receiving my vehicle back it started had a new problem that I never experienced prior that i now have to fix before I can get a new tire. Thanks charleston service center for all the turmoil!

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

Took my vehicle here a few years ago they misdiagnosed the issue after I bought the part and tore…read more the dash out of my car to replace the part. It wasn't even what was causing the issue. Couple years went by. I decided to take it back. Give them another shot. I understand mistakes happen they agreed to swap the transmission fluid for $100. They named the price, not me if I included the supplies which I did. I made the reservation a week and a half prior to being there, I dropped the vehicle off at 8 AM . I had things to do that day, but I figured it would be done by noon. I only live a mile away so it shouldn't take long to cool down. I called didn't get an answer. Drove by at 1:30 and all the stuff was still sitting in the car, they hadn't even touched it finally called back again an hour later they answered said they got tied up looking at the other stuff wrong with the car I asked him to listen to the compressor to see what he thought of the noise and that I had a loose ground wire in my driver side door, and none of the windows would roll up or down, unless I opened the door sometimes 90% of the time they would work the way they should but the 10% of the time they would not work I would just have to crack my driver side door and it would work fine after going to pick up the vehicle. The price increased from 100 to 150 because he said he had to look at the other stuff so I guess he charged me $50 to listen to the compressor when I figured he would hook it up to a vacuum to see if the coolant and the pressure was in the sync, but he didn't even do that. He just listened to it. That's also how he misdiagnosed the previous issue with the car. He listened to it as for the windows he said I have a broken ground wire in the door. I was already aware of that I had a loose ground, but they still worked now they don't work at all after he messed with it. I've left four voicemails with no return call so now I've got an air conditioner that works when it wants to and four windows that won't roll up and down at least before I dropped it off. I had windows that would roll up and down. Don't take your car here. That place is a scam. I should've realized after the first round but the second red flag is he basically works out of a junkyard. I live near there his vehicles don't move no idea how the rating are as high for this place as they are. That's the only reason I used it. I never would've taken my vehicle there in the first place by the way the place looks from the outside, but it's just my work vehicle didn't figure they could hurt it. Come to find out they can. UPDATE: figured I wouldn't receive a call so I just went to the shop. He basically said it's not his fault that it broke while he was messing with it. You've been warned. Folks

Excellent service!! Great value!! Customer service was awesome I'll be going back without…read morequestion!! Mr Scott was truly awesome....very knowledgeable about all car needs.

My moms door was smashed and they fixed it and cleaned the exterior they did a wonderful job 10/10…read morewould recommend this auto body shop

Tim and staff provide great customer service and outstanding work.read more

I highly recommend Bartley Garage for all towing needs! Prompt and courteous!read more

locked myself out of my car, called Bartley Garage and quickly they came to my location and helped…read moreme unlock my car!