Sold truck not even 9 months ago and have had nothing but mechanical and technical issues they…read morewon't cover.... Sold us a lemon which is wrong for a 2017....

Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away…read morefrom home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!

Mike Howell is simply a phenomenal man! He took my request that I knew my wife wanted, he went to…read morework and hit a home run! He was so good that when we arrived he had the plates on the vehicle and ready to go, she fell in love with the vehicle immediately and I got my bonus points for the day. He didn't play games, haggle or hound us, he wanted to know, what we wanted, what we wanted in it, what our desire was and being honest I had a little apprehension because I don't have perfect credit but he said you let me work out everything on my end and did he ever. I can't say enough great things about him, I will say this, no other car salesperson will ever get my business but him! Pilson Auto in Charleston IL., you've got the best! Mike Howell is a people person, he listens and he responds with the customers deepest concerns, WE ABSOLUTELY LOVE YOU!

The only reason I am giving 2 stars is I really like my salesman. However, this is going to be long…read morewinded but please read, I will shorten as much as possible. I took my 2022 mini Cooper to them to trade,reason being my husband is unable to work and 2 years into this work com case, I was diagnosed with cancer. I needed to downgrade so that we didn't lose the car due to non payment issues. They gave me a good price for my car and we even received a little cash which helped to get us thru a month of no income. Unfortunately the car they sold me has been having issues since 3 weeks after I purchased it. I mean real problems. I have reached out on 2 different occasions and nothing!I realize I bought a used car ,2018 volkswagon suv. Never would I have imagined 3 weeks after owning it I am now stuck with a non reliable car. My husband and I have tons of doctors appts right now and I am just sooo disappointed with the vehicle they sold me. It should have actually been in the junk yard! I expected more, I assumed this vehicle had been went thru thoroughly before they would have sold it to some. Guess I was wrong. At this point I will never go back. I also suggest take a car your gonna buy from them to a mechanic before signing! SubIndent ProfileIcon Amy

They need to work on negotiation, we offered less than $1000 off the sticker price and they said…read morethey only had a couple hundred dollars wiggle room on a used vehicle. They said they NEVER over pay for a used car on trade in. So I'm assuming they got a good price for the vehicle trade in, and they only had a couple hundred dollars wiggle room? We had no trade, it would have been a cash sale. We drove an hour to get there as well. Oh well, we won't be back. They won't meet in the middle either. Very disap

increased my monthly payment to over $500 per month despite my limited income. My previous payment…read morewas approximately $300 per month, and this financial burden has forced me to work a minimum of 10 hours of overtime each week simply to keep up. As a single mother, I felt pressured into making decisions out of fear of being left without transportation for my family. We took diligent care of this vehicle and kept up with regular maintenance. Thankfully, during only the second oil change, performed by an outside service provider, we were informed the dipstick was completely dry. Less than 1,000 miles later, the oil was once again dangerously low. I then brought the vehicle to your dealership for an oil consumption test, only to discover that within 500 miles the dipstick was again empty. Additionally, the handling of the service process itself was extremely discouraging. When my vehicle was picked up for testing, no one knocked or informed me they had arrived, and when the vehicle was returned, no one notified me it was back. These may seem like small details, but during an already stressful situation, they contributed to feeling dismissed and unimportant. At this point, I cannot help but feel deeply let down. Had this happened once, perhaps it could be considered an unfortunate mistake. But to experience the exact same issue with a second vehicle after specifically being promised it would not happen again is incredibly disheartening. As a single woman, I have always hoped to be treated fairly and honestly. Instead, I feel misled and dismissed. After explaining our family situation in detail and placing my trust in your dealership, I believed we would be cared for and sold a dependable vehicle. Unfortunately, that trust has been broken. Now I have been told I must seek assistance through KC Summers, which only adds to the feeling of being pushed aside rather than supported. At this point, I own two vehicles purchased through your dealership, both experiencing serious oil consumption failures within less than a year of ownership. I sincerely ask: how can this happen repeatedly to loyal customers who trusted your dealership to act in good faith?

I had to purchase a new care very quickly, due to my car having issues that made it inoperable. I…read morestill owed on my old car and the amount was more than the car was worth, due to the fact that I drive ALOT. No one else would help me get a new car. Diepholz not only took the time to help me find and purchase a new vehicle, they also made it relatively painless. The allowed me to drive a loaner car through the entire process. Kim was extremely helpful and went the extra mile to make sure I got a car that I would like. This situation could've been so much more stressful if it wasn't for all that Kim, the finance department and the diepholz service team did to help me out. I am extremely grateful for all of their help. If you're in the market for a new car, I highly recommend purchasing one through them!

The guys and girls at Caliber were fantastic, my car looks beautiful inside and out, it looks brand…read morenew. Thank you so much to the whole team!

Absolutely amazing service. Had it done in a timely manner and kept us updated through the whole…read moreprocess. Friendly atmosphere and awesome work. Thank you to all the people who have to work in this heat to get our vehicles in working order you're amazing and appreciated. God bless you.