Mike Howell is simply a phenomenal man! He took my request that I knew my wife wanted, he went to work and hit a home run! He was so good that when we arrived he had the plates on the vehicle and ready to go, she fell in love with the vehicle immediately and I got my bonus points for the day. He didn't play games, haggle or hound us, he wanted to know, what we wanted, what we wanted in it, what our desire was and being honest I had a little apprehension because I don't have perfect credit but he said you let me work out everything on my end and did he ever. I can't say enough great things about him, I will say this, no other car salesperson will ever get my business but him! Pilson Auto in Charleston IL., you've got the best! Mike Howell is a people person, he listens and he responds with the customers deepest concerns, WE ABSOLUTELY LOVE YOU! read more

Pilson Ram Supercenter - The vehicle my wife desired! - Car Dealers Near Me - Charleston, Illinois

The only reason I am giving 2 stars is I really like my salesman. However, this is going to be long winded but please read, I will shorten as much as possible. I took my 2022 mini Cooper to them to trade,reason being my husband is unable to work and 2 years into this work com case, I was diagnosed with cancer. I needed to downgrade so that we didn't lose the car due to non payment issues. They gave me a good price for my car and we even received a little cash which helped to get us thru a month of no income. Unfortunately the car they sold me has been having issues since 3 weeks after I purchased it. I mean real problems. I have reached out on 2 different occasions and nothing!I realize I bought a used car ,2018 volkswagon suv. Never would I have imagined 3 weeks after owning it I am now stuck with a non reliable car. My husband and I have tons of doctors appts right now and I am just sooo disappointed with the vehicle they sold me. It should have actually been in the junk yard! I expected more, I assumed this vehicle had been went thru thoroughly before they would have sold it to some. Guess I was wrong. At this point I will never go back. I also suggest take a car your gonna buy from them to a mechanic before signing! SubIndent ProfileIcon Amy read more

Skyler made the car buying experience what it should be, easy! I almost went with Carvana because I'm exhausted by old school way of car buying, skyler was a breath of fresh air and those that support made this process easy as 1,2,3! You will not be disappointed by these guys. Thank you Skyler and the Pilson team for going above and beyond and for being men and women of great integrity and character! I am so happy about with the car and impressed by how they supported me and my current credit situation. Ask for Skyler! read more

Pilson Ram Supercenter - Car Dealers Near Me - Charleston, Illinois

I always go through Mike to buy my cars. He listens and is compassionate about finding the right car for my family! I have purchased from Mike 3 different times. All 3 times have been stress free and flawless. I highly recommend Pilson's of Charleston! read more

Poor communication throughout the process. Took over a week past what they said our vehicle would be in. Made us not feel welcomed and not like family. Felt rushed throughout the process as well as per pushers. read more

Im upset that i even have to give this place one star. BRADEN from Pilson is a liar! He knew that i was buying a car from a different dealership and he called and promised he had me approved and was allowing me to take the vehicle for yhe weekend. As soon as i got into the dealership of course all his promises turned into lies. He just wanted me in the store to try different routes! I would absolutely not do buiness with this company and they sold me a 50k car fpr 500.00! So dusguting! I live well over an hour away and BRADEN knew the whole time he was lying to us! So disappointed because the owner of this place has great commercials and its someone you feel like you can trust as an owner. He needs to make his employees learn not to flat out lie just to get them in the door! read more

My husband and I have purchased 2 vehicles and a motorcyle from Pilson in the last 2 years. I had an awful experience when it came to purchasing the motorcycle (our last purchase). Now I'm dealing with the service side. We purchased the bumper to bumper extended warranty. First I drop my car off for struts and a transmission reprogram. They also were supposed to wash and vaccuum my car because you get "lifetime washes for free". They had my car for a week with no phones calls. So I called. The part is on back order and will be in, in a couple of weeks. Cool no big deal. I pick it up the transmission was reprogrammed but it was not washed nor vaccuumed. No big deal. I waited a month for a call, still nothing. So I called. It's still on back order. Okay u understand some things take some time. So I wait over another month...no call. So I call again. Oh yeah they have it ready for me. Wtf? A phone call would be great. So I made the appointment. I also should mention I drive an hour to this place, as I live in Indiana. While schedulin the appointment I ask if they can wash and vacuum it. They said yes. So I just picked my car up tonight and it's not washed, no big deal because it's cold, but they couldn't even vacuum it. Honestly it doesn't seem like that big of a deal but with all of the bull sit they have put me through over the last year, this is the last straw. They have lost my business completely, and my references as we have sent several people from Indiana to them. Never again. read more

Horrible experience dealing with this company. They've jerked me around for over a month. My credit rating has dropped many points from all of the credit checks they've run against me. Now after a month, they've decided that they can't get financing for me after I've already been driving this car for over a month. Ridiculous! Don't waste your time! read more

We recently purchased a vehicle for our daughter, and were VERY pleased with our salesperson Randy McDonald. There was never any hard-sell pressure, and Randy went out of his way to find just the right used vehicle for us. Randy went above and beyond to make the excitement of getting her new car even better for her, it was a day none of us will ever forget. Thanks to Randy and Pilson's for a truly personalized purchase experience, it's a wonderful car and the price was great. There were no hidden problems or expenses at Pilsons. read more

bought a chevy diesel pick up in 2012. got different stories about why the speedometer and odometer, instrument cluster was out. and different stories about where it was sent. after driving the truck about a month, was no dout the mileage had been rolled back read more