They took great care with fixing carburetor problems with our scooter. Told me things I never knew…read morethat will help avoid these problems in the future. They couldn't have been more helpful and concerned for solving our problem.

Great service. Pulled my car out of the snow. Very knowledgeable and friendly. Would definitely…read morerecommend them.

My car was involved in an accident the second week of July. We had it towed to Lake Area…read moreCollision. With the next three days, Steve and his crew had an estimate for repairs sent to my insurance company and it was approved immediately. I was give an expected return date of July 30th. Twice within the month, I received text message updates as to the progress and yesterday I was called to say it was done, a day early. I picked my Explorer up today and not only does it look brand new, they went one step further and cleaned the inside of this Nana Mobile thoroughly. Oh and I want to add, I left money in the car unknowingly, and it was in the compartment between the seats. Thank you to everyone at Lake Area Collision, particularly Steve, Shane,and Alexandria. You should be very proud!

Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

Toney and wife Lisa, owners of Northern Michigan RV, came through working on warranty items…read moreensuring safe and efficient operation of our newly purchased 420 Raptor. Above and beyond work ethics observed in various areas as well as, Toney found two small additional safety items and surprised fixed them prior to us picking up the coach - way to go! Great experience and owner effort!

We called and spoke with Brent to schedule a time to walk through a fifth wheel. By the time we…read morearrived for our scheduled appt, the price of the camper had increased by $15,000. We will not be going back to the dealership.

Wow! Best oil change experience I've ever had. Steve and…read morehis crew were very welcoming, and went over everything! Cleaned my headlights, filled my washer fluid, checked all my lights, along with an oil change. I would highly recommend visiting this place for your next oil change!

Very impressive company. Jeff did a wonderful job getting our "broken" vehicle home. If you need a…read morevehicle towed they are the best!!

Stopped in today because we were on our way up to visit the parents last night and it threw a…read more"service electronic throttle control" error about 10 mins out. We went this morning to the local dodge dealership since we have a dodge eco-diesel and they told us they can't do anything for use since it's from Canada and out of basic warranty. We drove to multiple places that ended up being closed and got referred to upper lakes tire. Thank goodness! Brian was beyond helpful! Even though he said he didn't do much with diagnosing, he came out and ran the codes for us. This is a common problem so he was able to clear the code for us so we can get home and get it back to the dealer who gave us the warranty. To top it off, he didn't even charge us! Thank you Brian and the staff at upper lakes tire, highly recommend!

I took my car in here to have 4 new tires put on. I was in the area visiting family as it was…read moreChristmas time, and my brother looked at my tires and said they were bald and I needed to replace them ASAP. My brother suggested this place and when I called they said they could get the tires and install them that day (even though it was Christmas Eve if I remember correctly) - AWESOME! I took my car in and they completed the work promptly. I was happy with everything. Fast forward about 6 months and I was due for routine maintenance at the dealership (Lexus). Shortly after I dropped it off, they called to ask if I'd recently gotten new tires. I informed them that I had and they told me that whomever had installed them had broken the hub lock. They gave me the broken piece when I came to pick up my car and it was covered in rust where it was broken, so I believe that they (Lexus dealership) didn't break it themselves and try to pass it off as someone else's mistake. Anyway, it cost me $160 to replace it! Also, they told me that I'm lucky I didn't get a flat while I was driving because neither I or the tow truck guy would have been able to remove the tire due to the broken part. Giving 2 stars because they WERE able to accommodate me during the holidays and I appreciate that. However, to let me drive off knowing (they knew...) they'd broken that part is AWFUL. I could have been stranded! I totally understand that mistakes happen, such is life. But to not fess-up and make it right? Sorry, but that's just bad business.

Turns out Ruby Sue the RV wasn't having a baby girl after all... she blew a hydraulic hose…read more Fortunately, Sherm from Old Farts RV Repair came to the rescue. He quickly diagnosed the issue, crawled under our RV, replaced the failed part, and got us safely back on the road before our Mackinac Island weekend was ruined. Sherm was knowledgeable, honest, responsive, and exactly the kind of person you hope to find when you're traveling and something goes wrong. He even showed us the damaged part and explained what happened so we understood the repair. We can't thank him enough for saving our trip. If you're an RVer and need help, call Sherm. He earned every one of these five stars. Thanks again, Sherm!

They came out to my place quickly. I had hit a tree with my awning and tore it partially off. They…read morecame out same day very quickly and took care of my situation. Super friendly, super efficient I appreciate their help so much. I 100% recommend them.

We were on vacation and from another state. We overnighted in Gaylord and upon leaving on Saturday,…read moreour brakes failed and we had a leaking brake line. We called many places and everyone was closing at noon and couldn't help. We finally found N&J and when we called Norm answered, heard our issue and said he could fix it that day assuming it wasn't something beyond the brake line. It was towed to them using our AAA program and between Norm and Joey they quickly started on the issue for us. After replacing the line, bleeding the brakes (sorry Norm, I know on my Chevy that is a pain....) and 2.5 hours later I was on my way. $312 was one heck of a value for out of towners desperate to continue on to our final vacation destination in the U.P. Reading the negative reviews I have to wonder if those people really appreciate being helped in the worst of situations. This shop and specifically Norm and Joey were outstanding, friendly and very kind. They made a terrible situation for our family a fleeting memory a few hours later and the cost was reasonable compared to my own shop at home. Thank you guys and I hope my review helps others make the decision to use your services - you were GREAT and your price was very reasonable. The Johnson's, Miami County, Ohio

Don't take your vehicle here!!! I received a quote for repair and authorized the work. When I…read morewent to pick the vehicle up the bill's labor portion had increased by 40%. Labor rates are determined by looking them up in a book. You can't miss it by 40%. I was also grossly overcharged for a 10 mile tow ($250). They saw the out of state plate and took full advantage. I am writing to the state attorney general to have them look into their records for similar rip offs of out of state vehicles.