Customer service not all that great. It could have been me...Naugh I don't think so. Just asking a…read morequestion was greeted with a raised lip from the counter GIRL. I mean it's your job to answer questions. Probably won't be visiting this location again.

I have been a customer of AutoZone for many years. I called the store on Edgewood Ave…read more Jacksonville, several times around 7:15 pm. Each time someone would pickup and send it to voicemail. I need a starter for my car, but voicemail can't help me. I do not need a job as a parts delivery person. I am 77 years old. What I need is GOOD CUSTOMER SERVICE.

I just stopped in to have my battery checked and ended up getting my battery cables replaced and…read morepurchasing a cabin air filter replacement. I know absolutely nothing about vehicles, but General Manager Jeff Rivers was absolutely amazing. He took the time to help me, explained everything clearly, and provided outstanding customer service. They've definitely earned my business from here on out. Highly recommend this store!

Only leaving 1 star because zero stars is not an option. Have been to this auto parts store twice…read moreand both times asked very simply questions. Hunter is the cashier and could not be anymore less knowledgeable than he currently is. Wendy doesn't know what she it talking about specifically when you ask for an air compressor and she has you order/pickup an air tank (with no compressor). Wasted valuable time and discovered the store sells used parts. When you purchase a light for your vehicle, it should come with packing, not just a naked bulb with no box or any form or packing. Do not shop at this location, your time and money will be wasted.

We were visiting my parents for the weekend and our AC went out. Absher responded quickly to our…read moreemail and took our truck in for service on a day the shop was closed just to help us out. Got it back to us the next day and was reasonably priced. Someone could have taken advantage of people in a dire situation. We are so blessed to have found Absher and I would highly recommend for dependable, reliable and fair service.

Friendly service at a great price!! Had some work done here as I like to keep buisness local. Great…read morecommunication from the beginning. The parts that were replaced were also cleaned in those areas which was a plus. This is rare these days as most places just replace the part without cleaning. Also, honesty goes a long way with me and I felt they were honest. Great job!!

One employee is the only reason I hate to visit this store. Lem is his name and he has to be the…read moreworst excuse for a customer service associate in existence. Lem is always short and rude, has a bad attitude, snappy and is always in a bad mood. I have heard from several other people that they refuse to use this store because of him as well. I really try to give people a chance because they could have been having a bad day but he seems to be having a bad day everyday. I have notified management and several other people have as well and it seems they don't care because he's still there and still has a disgusting attitude. If for some reason I have to visit this store I refuse to be helped by him. This is a rural town and people own old tractors, old cars and old trucks. If for some reason you come in and have a part that is for an old vehicle he gets even more agitated.

Terrible customer service. Wouldn't help my husband install a battery in my van because they were…read moreabout to close. A 10 minute job tops because the guy had to help with the security system on the van.(it won't let you change out the battery easily for thinking it's being stolen). Didn't care about a happy customer or a sale, just wanted to clock out. Go to Advanced Auto Parts. They are friendly and cheaper in price for parts.