JESUS VALDEZ, HORRIBLE SERVICE!!! DO NOT GO HERE!! Worst experience I've ever had!!!! The parts…read moreguy at the register (Jesus Valdez) is extremely unprofessional and rude! Walked in requested break pads and rotors. First I'm having a conversation with my brother in law about a horrible previous experience, & as I'm speaking Valdez asks if there is a problem as if we were speaking to or about him... looking confused I say no. As he rings up my items I go to tell him my phone number to pull up my account to apply discounts. He says there is no acct, and shrugs. I try to show him my account/ app and info on my phone but he shrugs again. I ask if there is any other way to look up the acct, he goes to re-enter the number. I go to tell him there is definitely an account and not sure why this is happening. He then tells me to CALM DOWN, and that he is refusing to sell me anything. Looking confused I just leave and go to another shop. Anyone else would've been triggered by his response and became irate!! I will DEFINITELY be calling corporate. I have never experienced anything like this! A nonchalant attitude and refusing to give service over nothing is crazyyyyy and gives lazy.

I came in and right away I was been helped and pointed in the right direction over all awesome…read moreexperience!

I worked with Matt Stephens for a new CX-5 and I am impressed by his transparency and friendly…read moreservice. It is pleasant expereince.

First of all, Devyn was great as a salesman. But his finance managers pulling the strings are jerk…read moreoffs. Thomas and Jeremy did what typical finance managers do. They pressure you and gaslight you. They loved that our toddler came with us to distract us from all of their fees and things on the first day. They verbally told us things that were in accurate. One of them was confirmed by Mazda Financial themselves to be inaccurate. One of those things was that lease wear and tear covers over mileage, when it does NOT. We had the lease wear and tear on the CX5 we were turning in and still somehow owed over $1k in "upside down" equity. So what was lease wear and tear for? Their behind the scenes fees are ridiculous and when we first asked for the breakdown to be explained, they were condescending. "That's what the itemization is for" as if their itemization isn't the most blasphemous breakdown. They hassled us to come back and have a different finance manager (Jeremy), who was equally, if not MORE pushy and rude than Thomas, who by the way invited himself to the meeting with the other finance manager. He asked to sit through the meeting and foolishly, we let him. That idiot was randomly chiming in from the back like "don't worry, I got this boss". A lot of gaslighting. When we told them we wanted to unwind the revised contract that they sent us to sign in order to buy out her CX5, they got mad, said they probably sold the CX5 already and that they'd be right back. Then the GSM told him to come back in and basically tell us to F off and they were submitting the original deal. We told them from the beginning we wanted a car that was $100 less than what they put her payments at. When we expressed that, they didn't care. Instead, they pushed the deal through. I walked the lot and did not see the CX-5. So my guess is that they likely hid the car because they were worried that we may try to buy it back out. This dealership's lack of integrity and practices are horrendous and that's sad because not even Hodges Mazda was that bad. We will be reporting this deal.

Tom Bush VW dealership, particularly Allen one of the service techs are fabulous both for service…read moreand purchases. I wouldn't go anywhere else for needed services. If you have an extended warranty, they will work with that company to obtain approval and will push to obtain that approval.

Big shout out to Sean in Service. Brought my brand new car in for no AC on my new car. After…read moreall the diagnostics etc. it was user error. Completely my fault. Sean was 100% respectful and kind. Got me a Lyft home and a Lyft back. I really appreciate it. Also, Gibril my original salesman never hesitates to hook up an old lady, who it appears can't handle all the bells and whistles on her car and doesn't hesitate to help me out. I 100% recommend Tom Bush. Everyone says hello asks if you need anything while you're waiting from the GM all the way to parts and service. Thank you very much for helping me out!

I've been to three different Lexus dealership and this by far is the best one! They offer a…read morecomplimentary in house cafe which serves breakfast and lunch. It's so nice for guest who waits with their car. The other thing that stands out is the wash and vacuum service. It's standard for all Lexus to wash and vacuum each car after service but it's the small things that count for me. I used to go to AutoBell Car Wash and their policy is: anything on the floor is trash, if you don't want something thrown away move it onto your seat. But you can just tell what's trash or not (like napkins, empty paper cups, plastic wrappings etc). The Charlotte locations will simply just pick up your paper trash and leave it on your seats and you get a junky car returned to you. I didn't even have to tell Lex of Jax, they had common sense to know it was trash and threw away or vacuumed it for me. And I also had two bird poop stain on my hood and they made sure it was gone.

My check engine light came on and me knowing nothing about cars I panicked and called me dad. He…read more(being 8 hours away) recommended I go to the dealership since it was near my work. I stopped by on my way home from work with no appointment and a very nice woman took it back so the technicians could get an idea of what was happening and I could schedule an appointment. Turns out it was a super quick fix and they just took care of it real quick and then sent me on my way! I know it was no major issue but for my peace of mind I'm so glad I stopped by and they were able to take care of me and ease my worry!

I have been absolutely loving my 2024 XF, but wanted something checked out. It was a potential…read moresafety issue so they got me right in for my first service appointment since purchasing my vehicle in March. Jatin was my amazing service advisor and could not have been more professional! He very clearly outlined the approach they would take and kept me updated via text every step of the way, ensuring he had my approval before proceeding to the next step. They spent nearly 3 full days running diagnostics, conducting thorough inspections, and taking it on several test drives. When they were satisfied everything checked out, I picked up my spotless vehicle and was amazed when he told me there was no charge. I was stunned! One of main reasons I chose the Jaguar over other vehicles in the same class was due to the outstanding reviews for this service department. I was not disappointed! Thank you again to Jatin, my technician Jean, and the entire team!

This is the second time that I've bought my Jaguar to this location. I received THE most wonderful…read moreand welcoming treatment on both occasions from Mary & Lauren. They really set the standard for best in class hospitality! I wish that I could deal with only either one of them on every visit. The lobby was super comfy and relaxing. I chose the dimly lit lobby over the Sun filled lobby. Complimentary breakfast & the unlimited variety of beverages were greatly appreciated. The coffee was OK. (I'm a bougie coffeeI nut) 'll give them a pass on it since it was free. Lol! It could've been a little stronger but it tasted just fine. I would like to add that it was frustrating trying to speak to someone. I had follow up questions after I had booked my service appointment. The front desk ladies could use some major coaching on telephone etiquette and customer service. Again, Mary & Lauren were phenomenal and I appreciate them so much.

Argie and the staff here are truly a gem. Honesty, integrity and service are at the forefront of…read morethis establishment.

I take my car for regular maintenance to this location and it is always done quickly and for a good…read moreprice. Bonus points for having massage chairs and snacks in the waiting room! I dont mind waiting when I can get a massage lol. The staff is really informative and not pushy which I appreciate.

Great timing! Very efficient. The alternator great fit and great condition. Will order All parts…read morefrom here!

I have been dealing with Ryan for almost 4 years. He is awesome and no matter how busy he is he…read moreALWAYS makes time for me. He is truly an asset to your company.