This is a flea market at best.... the worst dealership I have ever had never mind it's CADILLAC…read moreLUXURY BRAND!! Terrible customer service ... no communication... complacency .... Excuses ... bad management ... basically falling apart! I actually pulled my car out and got it serviced the same day at another dealership and they had no problem! I have a 2019 Cadillac Escalade ESV sent for oil change and regular 37,500 miles regular check ups. So check out this chaos if you got time (if you don't just stay away from this crazy place): First, online reservations doesn't work ... I did book an appointment but they called me and said: scratch that ... just come tomorrow at noon... great, right? I go there and they are like, "oh sorry we are slammed" (of course because obviously booking system is so advanced that they can't figure out) "Actually we scheduled you for tomorrow at 7:30 am ... this way will work on it right away so you don't have to worry" (I work late so this is a pain) and I didn't mind. I drove the car the next day and was there first in line in the morning. I explained I have a funeral and me and clients I need to meet so I do need the car. They were "NO WORRIES" and I walked away happy with a smile on my face and a sigh of relief! Time passes by and I don't receive a call! I try to call at 4:40 pm and they are like "sorry we are closed" WHAT?!!... oh we changed our times due to COVID (remember they are slammed! ... and busy ... and they also the only dealership that changed their time) I ended up stranded with no Uber around (don't get me started about the loaner situation - my car is also still under warranty) so I ended up hiring a driver for $400 for the night! I go the next day and I see they didn't even start working on the car ... the manager "Eddie" was very complacent and gave me excuses like I am in first grade or something ... saying it's my fault and that they never promised to give me car on time ... We have too many cars ahead of you!!!! (I am not going to repeat myself but it's obvious he is lying or at least hopeless)! When you see this culture and this kind of dealerships ... just run away! My car had oil change and service in a couple of hours in another Cadillac dealership 15 minutes away! They have normal hours ... staff were friendly and nothing like the excuse culture and chaos I had with Claude Nolan! I even had no appointment and they accommodated me! I also know now that was not only me ... clients with Cadillac fleets that work with Claude Nolan for years, left them and got pissed of the terrible treatment and customer service! Have you have a better day than mine!

Brought my escalade in they fixed it. Also really good customer service. I recommend bring your…read morecaddy to this location.

Carlos was straight forward, no gimmicks. Got a great car at a great price. Once we decided on the…read moreAudi, the out the door price was exactly where it should've been and he had us outta there in less than 45 minutes. Excellent experience!

I bought a car through Carlos and found out that there's still a lien on the car after I paid for…read moreit in its entirety.

We went to Key Buick GMC after seeing a truck they had in their website. This is when we met Matt…read moreToney. Very kind, not pushy and gave us a great price. So much to the point that I home and shopped prices of the same truck in a 250 range of this location. By far they were the best price. Even down to Mike D, the finance guy gave us an interest rate compatible with the banks we had been shopping. Thank You everyone at Key for making this a wonderful experiences.

I've had to take my brand new car in multiple times for the same problem. Very frustrating to be…read moretold that they fixed it when they didn't. If you get Beckie at check in, just ask for someone else. She is so rude. When dropping off the car, I thought she was just having a bad morning until I watched her berate the gentleman that's goes and gets your car when it's ready for pick up. Beckie has no business dealing with customers.

The BEST auto dealership in Jacksonville. My parents and I drove around to 4 other dealerships…read morebefore finding Auto Boutique. They were extremely kind, professional, and caring. They listened to our exact requests and did everything they could to get me leaving with a new vehicle the same day. I could not be happier with the service I received and with my new car. Bogdan was extremely helpful during the paperwork process. I can't remember everyone else's names but everyone we met and spoke with were amazing. Pricing was fantastic and they worked with us on financing. Any vehicle I need in the future, will be purchased through them. (Photo is after purchase since it was storming the day of)

Reached out to communicate on pricing and they told me prices were firm (Sorry if I'm going through…read morea dealership, I want to feel like I got a deal.) They also told me their price is the lowest in the market within 100 mile radius (which is a lie) it is also NOT below market price like they keep stating. Came here for the reviews and lots of people say the same thing and WORSE. So glad the customer service was a turnoff because the inventory at this dealership seems to be awful. No thank you! I dodge a bullet on this one, fewf

Worst dealer service I have ever experienced anywhere. Sales process went well but impossible to…read moreeven get anyone on the phone to set up service and no one calls back. Multiple attempts. Had to go to a competitor for first annual service and a year later still hasn't improved. Even on Genesis app it says "no availability" before you even enter a date. If you buy a car here expect to have to get it serviced elsewhere. Also, I notice prior Yelp reviews saying pretty much the same are gone???

Key Genesis rocks! General Manager Eric Thompson and sales representative Brian Pfeifer are tops in…read moretheir field. They knew exactly the car I wanted and made the transaction seamless. They found the right car and the right financing. Key Genesis is the perfect dealership. An overall outstanding experience.

Great experience, very professional and customer service was A1. From the salesman all the way to…read morethe finance guy, we were well taken care of. Highly recommend this dealership if you're interested in a new or used Lincoln.

I am writing to formally express my extreme dissatisfaction with the service I received at your…read moredealership following a recent recall appointment. Despite providing clear instructions that I would be out of town and that my 93-year-old mother would be available for the 10:00 AM pickup and end-of-day drop-off, the process was handled poorly. Your team failed to return the vehicle as scheduled on Friday, leaving my elderly parents without transportation for three days. As a result, they missed dinner plans, an urgent care visit, and essential doctor's appointments. The communication throughout this period was unacceptable. I was unable to reach a person on Saturday, and my request for a callback from Frank went ignored. When I finally spoke with Frank on Monday morning to emphasize that we needed the car by 9:00 AM for a critical specialist appointment, the vehicle did not arrive until nearly 11:00 AM. To make matters worse, rather than offering an apology, Frank was dismissive and attempted to blame me for the delay. This experience has been incredibly stressful for my family, especially given my parents' age and medical needs. I hope you will take this feedback seriously to ensure other customers do not face similar treatment.

I'm not in a hurry to get a new car, but I did start browsing and figuring out what kind of car I…read morewill be getting next. James was super professional and answered all of my questions! It was a completely different experience than going to a traditional dealership. I felt like he cared about helping me make the right choice rather than quickly trying to sell me a car. When I am fully ready to make my next purchase, I will be coming here!

Accurate Automobile provided great service at a fair price. The work was done efficiently, and they…read morestand behind it with a solid warranty, which gave me peace of mind. Cody, the service manager, was especially helpful and made the whole process smooth. Highly recommend if you're looking for reliable and honest car service in Jacksonville. This is now my preferred auto service in Jax!

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

I called for an appointment and the same day took it in. Everyone was pleasant. They are easy to…read moretalk to. The quality of work was impeccable. Price was reasonable. So glad we found this place

I called this business looking for a place to have my truck serviced! I was told they do not…read moreservice Mercedes however the gentleman on the phone was so helpful, he gave me two references and even gave me details about both(obviously these were people he knew well) I called one of them and took my truck there and I'm very happy with the service. Thank you so much don't come across people willing to help often if there's no benefit to them, I really appreciate you taking the time to give me some Great referrals, I will recommend your business solely from that experience!

Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

We had an excellent buying experience with Rustin and all the staff at Subaru of Jacksonville…read more Everything was low-key with no hard pressure to buy or finance with the dealer. It was a pleasant, peaceful and friendly experience. The Crosstrek is comfortable and drives beautifully. We would return to this dealer for future cars.