Very good service, very nice people. 100% would go there again. I had my tires changed and wheels…read morealigned. Competitive rates. Support local businesses!

Let me preface this by saying that given others' experience, my terrible experience with Wheelock's…read moreseems to be an outlier. Still, it seems wrong not to share what happened. TLDR: I trusted Wheelock's to check a car before I bought it, bought it with their word that it was all good, and now will have to spend more than $1000 to fix obvious problems they missed. On April 12th I test drove a friend's car because I was thinking of buying it. I liked it, but noticed the AC was not working and the check engine light was on. She dropped the car off at Wheelock's to get checked out before I got it, and I had a budget in mind such that if the fixes cost more than that, I wouldn't take the car. We both called them and made sure to list what we wanted to get checked out (she mentioned a couple issues she knew the car had, and I mentioned the stuff you always want to have checked out before buying a car such as the suspension and clutch, plus the AC which was not working). I eventually got a price (~$2000) and told them to go ahead. I then picked up the car on April 23rd, with them telling me it was 100% and all good. Later that day I noticed the AC was still not working and the check engine light was still on. I had some important trips to do in the next few weeks though, so had to drive it like that. This was red flag 1: how can a decent auto shop say the car is 100% without figuring out and fixing the issue with a check engine light? It's literally a light on the panel. I later checked the error code for that and got that I needed to replace a part. So that's $120 off my pocket. Then I tried replacing the AC freon, since that's usually why the AC doesn't cool, and it didn't work. I'm calling them they said - I kid you not - that "the AC was blowing cool air so we thought it was working but it was a cold day". This was the extent to which they had checked a specific part that both the owner and I had mentioned to not be working. This was red flag 2, and a huge one. I was hoping they'd understand this issue and give me a discount with the actual AC fix, so I decided to take the car there for these last few fixes, as opposed to finding a better prepared auto shop. This was my first car in the US, though, and I was unaware that I need to make an appointment with the auto shop before taking a car. So I just took it, and they said it might take a while because I didn't have an appointment. That part is fine, 100% understand. What I don't understand is why they told me on 4 separate occasions that they'd call back with a price "later that day"/"right away", if they clearly weren't ready. Just tell me you'll need a couple more days. This was really frustrating and when I complained they told me to pick up the car and forget it, they would not fix my car. So I wasted a week. It was my fault for giving them the second chance, though - now I know that the issue with my AC is the compressor, so that's $700-900 off my pocket. If they had checked it properly as *two people* explicitly asked them to when they had the car in April, I'd never have bought it. Now I need to materialize $1000+ out of nowhere because of their disrespect for my money. Again, I hope this is an outlier. But I'd recommend you think twice before going here. Any shop that does not check a check engine light and considers checking whether the AC is blowing cold air (ignoring two people's word that it isn't) as properly checking an AC does not seem trustworthy. I'll be down $3000 by the end of this, and who knows which other issues they did not properly check. Very disappointed. Hope they get better in the future.

I've now been here three times for two cars. Service is always prompt, cost is always reasonable,…read moreand quality is always high. Have never had any complaints with their service and would highly recommend to anyone in the area.

I was on a one way cross county roadtrip when my vehicle didn't start in the morning when departing…read morefrom the hotel. I was on a timeframe to make it to my destination and then catch a flight and needed to get back on the road same day. I called and they were AMAZINGLY helpful. I explained the issue, I was able to order a part from AutoZone which they then picked up on the way, and came directly to me. When they arrived promptly after calling, it only took them an hour to confirm the diagnosis and make the repair. They charged a nearly unbelievably fair 8% of what the other auto shops were quoting. The total was literally less than a simple diagnostic from another shop. They saved me approximately $1200 in savings and got me back on the road same day. The shops are backed up and would've had me wait a day or two causing me accumulate more hotel and food cost and have to reschedule my flight. I can't express how extremely helpful, flexible, and caring they were! HIGHLY RECOMMEND!!!

I asked to have a backup camera installed and to repair the cable connection to my trunk latch from…read morethe interior pull-tab. Great, and very neat job. All cable ties in the trunk were well managed. He took apart the dash and the siding from the driver's door so that all cables are almost invisible--as if the car had come with a back up camera. All in my driveway! Cannot hope for better!

The men at Midwest Muffler are so great! They all have great customer service and they got my car…read morein on the day I took it in and had it ready the next day which is impressive as I had to have a bad wheel bearing repair by another place fixed and a part ordered. Jim is the owner; he's honest and upfront about any work needed to be done and listened to me when I talked. I've had bad experiences in the past where I'm just looked past and treated like a little girl. So pleased with the final product, I definitely recommend this place!

These folks did an outstanding job diagnosing and repairing my mother's car in less than 1/2 a day…read more I spoke to them by phone (I live in Phoenix) and they were courteous, professional, quite knowledgeable, and took time to explain their diagnostic procedures and to consider what I had to say about a service bulletin I came across. They checked that issue for free and found no problem, but they also found and fixed the problem that had kept the car from starting, and at a reasonable price. And they included a 2 year/24,000 mile warranty on their work! That's better than I've ever heard before. They came highly recommended, and for a reason. Five stars.

They quickly diagnosed the problems. Kept in touch with me. Able to solve my problems quickly. I…read morefeel their fees were fair.

Our older vehicle (1977) had engine issues while we were traveling through Des Moines. Trevor and…read morehis crew were AWESOME - thorough, professional, personal, and super communicative. Trevor and his team stayed late, went the extra mile, and even helped with parts that had to be sent out for machining. We got great service and in a timely manner. We would HIGHLY recommendJ Town Auto. Kudos, guys! And Eddie says "hi"!

There are a select few people that I trust with my cars. David is one of them. Great service,…read moreextremely talented mechanic, all at reasonable prices. He has done everything for me from a simple oil change to a complete top end rebuild. He has also worked on my Audis which is never simple.

My moonroof decided that it no longer wanted to close, staying open just an inch or two. Called and…read morespoke with David - I wasn't even sure if it was something his shop would be able to take care of or if I would need to take it to a Honda dealership. He told me that he would try to get it closed and got me in the same day. A couple of hours later my car is finally closed up from the elements and Briles has earned a new customer. I can't express how impressed I am at their level of customer service! He even filled up my tires and got my low air pressure light off without me asking. I'll be back!

I've had Magic Muffler repair and replace various muffler issues for years. My car is old but not…read moreworth throwing money away on a new used car in this economy. Doug and Darrel and team are honest , fair and do a job that lasts.

Really great shop to work with! They are fair and do a great job explaining their work. The work…read morewas quality and they treated me great. I will be going to them again in the future.

Professionalism, Punctuality, Quality, Value…read more Everyone needs a mechanic who they can trust. A vehicle that stops working correctly at the wrong time is something I never want, particularly when we're taxiing the little ones around. I trust Larry.

I'll be honest. I may be the outlier here, but... I don't…read morelike taking my car to an auto shop. Like any terrible relationship, I have the feeling that if I bring up one, small, issue they will utilize that to open a can of worms and take all my money and then I'll leave. ...Wow. That analogy works really well but hits a little hard. ANYWAY. Eastman's has restored my faith in a healthy relationship. Car-wise. I'm working on the other stuff. I have been to this shop a few times because its location is near my work, but I will continue going there because of their honesty, dedication to service, and customer satisfaction. Every time I have been here they have always been AMAZING at being forthright. In one instance, their technicians looked over my vehicle and Larry (the owner) told me that...although they could do the work, to scout around. It may be more cost effective to go to a shop that specializes in what I had going on. (AMAZING. A place that's honest and will take a customer's well-being over a credit card swipe). Another example is when I went there in the morning and asked if they could look at my battery. I could pick up my car later in the d... NOPE. Larry walked out with me. Looked it over. Grabbed a wrench. And fixed my issue within 5 minutes! When I asked the charge he, clearly joking, said, "I dunno...five bucks...?" (I did give him that $5). When my battery acted up again though, he was still there. He ran tests on it. We couldn't find the problem, and he apologize (which - I think it was a fluke...I haven't had an issue since) but he did recharge it for me. He also didn't actively seek to find other areas of improvement. He said there were more tests he could do but said, those take more time and are more expensive. We should see if this was just a one-off (it was) before going through all of that. His shop has probably saved me 100's of dollars. Honesty. Honesty is huge when building a rapport with customers and retention. Of course, quality technicians and work is required and Eastman's has that as well. I don't know much about cars so I can't really speak on technique. I just know this: When I need something fixed.. They fix it. It doesn't mess up again. (or) Eastman's will give me honest answers, recommend other avenues to resolve a problem (and) Charge fairly or just ask for $5.00.