Got back to me quickly and was able to come out the same week. He was able to diagnose the problems…read morewith both of my gas fireplaces.

We needed the top of our chimney rebuilt involving masonry work and we wanted to upgrade our gas…read morefireplace with a quality fireplace insert. They did an excellent job with both. They have quality staff who really know what they are doing. We were very happy with the work. The few concerns we had were addressed quickly and fully resolved. They are definitely a top notch company.

Jeff Diegele is EXTREMELY unprofessional, terrible attitude && customer service. Please save…read moreyourself time, energy, money and a headache!! I would NEVER recommend him to anyone! He is NOTHING but a LIAR & a SCAMMER that try's to put on the act of a good guy!!! He took advantage of my mom. After receiving his up front deposit in June and being told the job would begin and be completed in 2 weeks took ALL summer to complete the job (Although the job was done sloppy and not to completion) the workers never came prepared, trashed our property, never fully completed the job, refuses to respond to texts or calls. Jeff will tell sob stories plays the victim to try to make you feel bad and got his money and ran! Oh and let's not forget the day he scheduled to come do the job then pulled the "family emergency" card just to find out he took his girlfriend on a vacation. Jeff is a JOKE!!! I wouldn't recommend Jeff or his company Diegele Concrete & Construction LLC to my WORST ENEMY!!

Good, honest work with an unmatched attention to detail. Have to say they're the best in the…read morebusiness. I was fortunate to get to know the O'Neill family over the course of my project and they are wonderful people.

From the owner: O'Neill Concrete Inc, based in Youngstown, OH, has been a trusted name in stamped and decorative…read moreconcrete services for over 30 years. Specializing in high-quality, aesthetically pleasing concrete solutions, they bring decades of expertise and craftsmanship to every project. Whether you’re looking to enhance your home or commercial property, O'Neill Concrete Inc is committed to delivering exceptional results that stand the test of time.

Hired to grade my gravel driveway. Paid the $6k deposit. Told me I would get a great deal to pour…read morenew driveway. I signed revised contract and paid the deposit. He tore up driveway, sidewalk and apron. His guy hit the water line. After that delay after delay. He miscalculated and then asked for thousands to finish the job. I says no he left the driveway tore up for 3wks. Had to hire attorney, get city involved, and job was completed by new contractor. DO NOT USE this guy he makes mistakes and want you to pay to fix them.

Our patio looks beautiful! The crew were very polite and professional. They cleaned up like they…read moresaid we would. We now have a beautiful patio. Thank you to Carter and his crew!

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

Rick Brown gave me a very fair price to remove my 30 year old, poorly-made, concrete driveway and…read morefront sidewalk here in Boardman, Ohio. His turnkey price not only included all removal, but also putting in a new, much larger, concrete driveway and front walkway. Rick was able to start the work on a Wednesday. This first day included removal of all of the old concrete, the addition of more gravel (leveling & compacting), and all of the framing for the new pours. Completing the first half (pours & finishing) on Thursday, and finishing up the second half on Friday, the three day service was every bit of their name, Quality Concrete. I highly recommend Quality Concrete for any concrete work. They are very professional, with the right people and the right equipment for the job.