Exceptional Service -- Above and Beyond!…read more I had an outstanding experience at Enterprise Rent-A-Car on 8230 Sepulveda Blvd, Panorama City, CA. I needed a last-minute reservation, and Sal (the rental manager) and Fatima (the associate) were absolutely amazing -- professional, efficient, and genuinely kind. They worked quickly to get me taken care of, even though the office was extremely busy. What really stood out was how accommodating and patient they were when I returned my rental on December 24th. Despite the holiday rush, they made the drop-off process smooth and stress-free. On top of that, they even provided me a ride to the body shop I needed to get to, which was incredibly helpful and truly above and beyond. I would definitely come back to this location to rent again. Thank you to the entire Enterprise team -- you've been doing a great job. Wishing you all happy holidays!

I have been a loyal Enterprise customer for a long time, but after my experience today, I will…read morenever rent from them again. I returned my rental at 2:15 PM on Friday and personally handed the keys to the manager, Jenna, and an employee named Joe. Both looked me in the eye and promised they would "take care of" the check-in and send a receipt. They lied. They never entered the car into the system and refused to provide a receipt on the spot, claiming "minimized contact" protocols. I have been calling this office since 3:00 PM (it is now 6:45 PM) trying to get my documentation. I spent over an hour on hold only for them to wait until the office closed, pick up the phone, and immediately hang up. To make matters worse, Jenna attempted to falsely claim I damaged the vehicle damage that was present when I received it. It is clear they are stalling until Monday so they can bill me for the entire weekend while the car sits on their lot un-scanned or it's stolen , who knows I have already filed an official LAPD police report for the missing/unaccounted-for vehicle and have timestamped photos and videos of the car and the employees at the time of return. I will be filing a formal corporate complaint and pursuing every legal avenue to hold Jenna and Joe accountable for this disgusting service and attempted fraud. Update : after searching other reviews, there is no mention of Jenna or Joe, I double checked, and this is the exact location, so they gave me fake names, thank God I took a photo of her despite her requesting that I don't take any pictures. She claimed to be the manager at this location.

I will definitely rent the cars from MKB car rental. The owner is very nice and will always help…read moreyou to give a good price to rent.

From the owner: Car rental companyread more

The only reason why I am staying with hertz to rent for uber is because of Jhonatan Solis. He has…read moregone out of his way to make my experience seamless. He is one of those rare people that isn't grumpy, and maintains a calm cool attitude regardless of how many angry Uber drivers there are. My Tesla rental was stuck in valet mode with a pin, and instead of me having to drive to the dealership and wait an insane amount of time to be helped, he contacted corporate for me over the phone and had my pin reset OTA in about 1 hour total. It is because of people like Jhonatan, that businesses like Hertz will have consistently happy customers, otherwise the other reviews speak for themselves. As a customer, I would highly recommend Hertz hire people that are calm and happy, and KEEP them calm and happy so our experiences are uplifting and not dreadful. Thank you Jhonatan!

I witnessed one of the worst exhibitions of customer service ever…read more The female had the disposition of a rattlesnake. I was there picking up my friend and this is how i came to my conclusions. My friend showed up early and was waiting for the female rep to finish with a customer. I then walked in and sat down next to him and started a conversation. My friend happens to be black.i am not. She held her hand up to my friend and directed him to wait and then she called me up. Well, I told her i was with this gentleman. Her disposition got worse for no reason. She needs to get checked as she is a liability.

I am a long-time customer of Kester Car rentals I've had a car rental with this place for over a…read moreyear about to meet my two year mark I have nothing but good things to say about it ..The owner of the vehicles she's awesome she's always checking to see if I need anything if the car needs anything if the car is up-to-date on anything I do Uber so she's 100% on top of that meeting the qualifications that Uber requests I highly recommend this place for rentals or for your Uber and Lyft needs

Great service in all ways , easy pick up . The staff was super nice, polite and knowledgeable…read more Everything was smooth just like we agreed over the phone. There was no extra charges or hidden fees what so ever. They have a great selection of cars . Really good experience in general .

Note: This review is specifically for the Budget Truck Rental service located at the Avis building…read morein Van Nuys, CA (the two share a location). I booked my Budget truck the night before, and first thing in the morning, I got a call from Kurt. He was honest--he didn't have a truck on-site yet but told me he was working on it and would keep me updated. The truck ended up arriving about an hour late, but honestly, I didn't even care. His communication was clear, and his energy made all the difference. I also asked if he knew any movers or someone who could help me get the truck to my storage unit. He casually gave me a few solid recommendations, and one of them worked out perfectly (I'll leave them a separate review). But here's the thing--this wasn't just a truck rental. I walked into that office thinking I was fine, just going through the motions of a move after a breakup. But something about that interaction... it hit me. I ended up opening up to Kurt about my year in LA, how I packed up my life to travel with my partner, and came back almost five months later--alone and heartbroken. Saying it out loud made everything feel real, and I started to cry. Kurt didn't flinch. He didn't have tissues, so he handed me a microfiber towel from a clean pack. I still have it. That small, kind gesture meant the world. He was present, kind, and just so human. We bonded over travel stories, and it reminded me that there are still good people out there who genuinely care. As for the rental itself: Budget ended up being more affordable than U-Haul for my one-way move from LA to Vegas. I also appreciated having three full days with the truck included in the price--U-Haul charges extra for that. Heads-up: if you don't refill the gas tank to the original level, they'll charge $10 per gallon, so be sure to top it off yourself. One hiccup: the check engine light was on. My dad, who's experienced with trucks, was concerned. Kurt explained it had to do with a stolen catalytic converter triggering the light and that the truck was still okay to drive. My dad said it struggled a bit going uphill, but we made it safely--and that's what matters. When we dropped off the truck in Vegas, Alvin at the return location was also super friendly and helpful. We showed him a photo of the fuel level from pickup (it wasn't quite full), and instead of being rigid, he worked with us and waived any issue. That kind of trust goes a long way. All in all, what could have been a stressful and emotional day ended up feeling light and supported. Kurt made a real difference, and I'm so grateful I crossed paths with him.

Over billed nightmare getting money back. Made reservations online paid for rental upfront when…read morereturning the car my card was double charged complete nightmare countless emails back and forth with customer service over my funds months ago by I'm out my hard earned money

Let's me just say! I absolutely love the Staff here. If you come here with a Great attitude, they…read morewill really take care of you as a customer! Matthew as a Manager is super Great. He Helped Edwin make sure that my Sister left happy and able to complete her Business. We really appreciate you guys here as a staff. Best Uber Location everrrrrrrr. :)

Efficiency is good. They helped me right away when I got into their office. Respectfully &…read moreFriendly. For sure I like to go back to them when I need a rental car.

If you want to have a serene experience while renting a car DO NOT USE ELITE RENT A CAR. They are…read morescammers and do not try to help you when they mess up your reservation. Their customer service will only be able to say 3 words to you "so sorry sir, so sorry sir" NO HELP OR RESOLUTION I rented a Mercedes V class from Leo on April 24th for a pick up in Rome Italy on June 30th, 2025. I went to the location specified on my contract and when I arrived there (it was an Avis/Budget office) I was informed that there was no car or reservation for me. I immediately contacted Elite Rent a Car, spoke to Janet and Violet. I was on the phone with them for 45-55 mns and I was told that they had mistakenly deleted my reservation and they were unable to process a new one. The Avis/budget agent waited until their closing time but Elite was unable to do the reservation. At this point I was stranded with my family, 6 of us. the Avis rep felt very bad and tried to help me and told me they could give me a car but they had to do a new reservation at full cost. Unable to apply any discounts. Also the car was almost 2 hours away. I had no choice so I took a taxi paid close to $100 and went to the location. I picked up the car around 11PM from 5 PM when my ordeal started. The new contract turned out to be $2300 more than my original contract I had stipulated with elite rent a car. I have been trying to talk to elite and Leo since June 30th. I've called around 30 times and sent numerous emails. They have never returned my calls or emails. I've spoken to Janet, Danny, Violet, Vivian, Lisa (very nasty) Ana, Emma and Sue. The words were always the same "so sorry sir, so sorry sir" we will investigate and call you back also we will make sure Leo calls you. Today is July 13th. No one has contacted me or provide an explanation as to what happened. I have called them everyday day (made at least 30 calls). I only received promises about someone getting back to me. All lies !!!!! I AM WARNING EVERYONE--- DO NOT USE ELITE RENT A CAR FOR YOUR NEEDS. IF YOU DO YOU WILL EXPERIENCE HELL Sal De Rosa

Do NOT waste your time. I called multiple times about renting a car from here and each time they…read moresaid they didn't have a car available. They continuously gave me the run around for over two weeks. Don't waste your time, worst rental experience in LA.

We purchased a 2020 Prius from Ruben yesterday. The car is awesome the service Ruben…read moreGave us great customer service . They take pride in the cars sold, His dad was very kind, and made sure we were happy with our purchase. Their business is very very clean and professional. Thank you again Ruben hope you do business with you in the future.

I purchased a car last week with Ruben at car Mart and had a fantastic experience. It's a family…read morebusiness and the whole family was very friendly and took care of me from beginning to end. I am very happy with my purchase on a Toyota Prius.

I found Happy Auto on Carguru, they were very polite and patient with me. Gave me the best deal I…read morecould find for my 2015 Lancer! They worked with me and were super informative and helpful.

Bought my first car here and it's going great thanks a lot to the owner I will be coming backread more