A Refreshingly Honest and Respectful Car Buying Experience…read more ** A Refreshingly Honest and Respectful Car Buying Experience** After several frustrating experiences while shopping for a new car, my visit to Galpin Mazda completely restored my faith in the car-buying process. At a previous dealership, I had already agreed on a price and was ready to buy when they suddenly added "mandatory add-ons" that were already installed on the vehicle--things like VIN and catalytic converter etching--adding about $4,600 to the price for items I neither wanted nor needed. I walked out feeling extremely frustrated and angry. The next day, while venting to a friend, they suggested I try Galpin Mazda. I was actually planning to rent a car for another week and continue searching, but I decided to give them one last shot first. Honestly, I went in expecting the worst and was mentally prepared for another fight. Instead, the entire experience was the exact opposite. It started with the phone call. I'm pretty particular about what I want (for example, I really don't like leather-type seats), and I also didn't want a black car. The person on the phone actually took the time to go physically confirm they had exactly what I was looking for before continuing the conversation. We discussed pricing, and while their number was slightly higher than the original quote from the other dealership, they **did not have any of those "mandatory add-ons."** That made the total cost lower and far more transparent. I was even able to complete much of the paperwork over the phone with Manny Arias, the salesperson I worked with. Even so, my guard was still up because of my earlier experiences. When I arrived at the dealership, everything continued to be smooth and genuinely pleasant. I have a mobility issue, and I really appreciated how respectful the staff was. Often, people assume they're helping and immediately try to grab or touch you. At Galpin, the employee in the lot came over and **asked if he could help** rather than assuming. Anyone with a disability will appreciate that level of respect. He held the door for me and offered me a drink while I waited. Manny, the salesperson I spoke with the night before, came out with the keys and showed me the exact car we had discussed. It was **exactly what I wanted**, and most importantly, there were **no surprise dealer add-ons** attached to it. When it was time to get into the car for the test drive, he again asked how he could help rather than assuming--another big plus for me. I simply asked him to hold my crutches since they normally sit in the passenger seat. The test drive went great, and everything felt straightforward and relaxed. The finance process took a little longer due to the paperwork, but again, it was very pleasant and completely transparent. There were no surprises. I did decide to add prepaid maintenance because I tend to keep my cars for a long time and prefer having them serviced at the dealership anyway. Overall, my experience at Galpin Mazda turned what had been a frustrating car search into a genuinely positive experience. The staff was respectful, honest, and easy to work with from beginning to end. **If you're looking for a dealership that treats customers with transparency and respect, I would absolutely recommend Galpin Mazda to friends and anyone seeking a stress-free car-buying experience.**

I originally came here in December to purchase a new Mazda. Manny Arias was my salesman. I echo…read morethe stellar feedback others gave here about him... he is such a patient and humble individual. A really refereshing change from the typical car sales experience. Everyone here is nice; this dealership is run very differently from typical dealerships. You aren't going to find the stereotypical car sales tactics here. However, what really stood out and what inclined me to take the time to write this review revolved around a situation that arose with my vehicle shortly after purchasing it. The GM of the dealership, Dan was very professional with me and went to bat for me (Manny as well) to get the situation resolved expeditiously. I really have nothing but the humblest and highest regards for this dealership and would recommend them to anybody without reservation.

Another wonderful experience at Galpin Ford. We turned in one truck and left with a new Expedition…read more Our Salesman Adrian Ballesteros and the manager Eric Ragland made the entire transaction easy, transparent and fluid. My amazing Wife, our 4 children and I thoroughly enjoyed the restaurant onsite for a bit while the team was working their magic. We are completely pleased with our purchased, the cleanliness of our new car, the dealership and all the staff we interacted with at Galpin Ford. Thank you so much for everything. Other notable mentions are Cheryl Castanoli and Tim Mendenhall, very nice people. Thank you for everything and see y'all again next time!

Lester at Galpin Ford of North Hills gave me truly 10/10 customer service. I came in without an…read moreappointment because my car was showing issues related to a repair I had done at Classic Collision down the street, and Lester was incredibly kind, thorough, communicative, and helpful from start to finish. What I appreciated most was that he took the lead in communicating directly with Classic Collision so I did not have to act as the middleman. He made the whole process feel easy and stress-free, and he made sure I would not be responsible for paying for the faulty loose door latch that came with that repair. Lester made me feel like my safety genuinely mattered to him. He took the time to make sure my car was safe to drive and that everything was handled the right way. He even took the time to ensure any recall alerts that my vehicle had were resolved same day. That level of care and professionalism is rare, and I'm very grateful for how well he treated me. Highly recommend asking for Lester if you need help.

Just wanted to give a shoutout to Alison at Driveway's Auto!…read more My lease was ending, and I needed a new vehicle quickly. Alison made the entire process easy, stress-free, and seamless from start to finish. She found me a great car and had everything wrapped up within a day, which was amazing. If you've ever considered using an auto broker, I highly recommend her. She works hard to get the best deal possible, and the best part is you don't pay the broker directly, they're compensated by the dealership. I would absolutely use her again and highly recommend her services!

Abbe and DriveWise came to the rescue! incredible people work there and I highly highly recommend…read morethem when you are getting your next car. Just awesome!!!

I bought a Ford Bronco from Galpin in 2021. Having owned BMWs, Mercedes, Maserati, I expected…read moreservice for my Ford would be unremarkable - boy was I wrong. Galpin's commitment to white glove comceirge is unmatched and makes everything super easy and convenient. So when it was time to buy another car, I knew where to go. But after working with Harry Simonian, I will say with absolute certainty- this is the only dealership I will ever deal with again. While I went with one car on mind, Harry took us to the Galpin storage lot and proceeded to show me every in the Galpin family from Lotus, to Range Rover, Volvo and so on. To my surprise he was able to work across all brands saving me time and he was a consummate professional. It was amazing to feel like he was working for me instead of against me from selection, to purchase, to him personally delivering the car the next day after it was detailed. 5-Stars

Went in to see this pink Mustang. I drive over an hour because it was in my price range according…read moreto what I saw online here. I get there and it's marked up to 60k due to customizations. Complete waste of my time. New 2026 models, 4-cylinder are going for 31k. Explain to me why 60k would ever make sense. Bait/switch, pricing was never clarified over the phone. Although my salesman was nice I do feel misled as I was very excited to see this car.

The Galpin VW Service Department is AWESOME! My local VW dealership (Antelope Valley VW) closed a…read morefew months ago, so I began my search for our new dealership. I am pleased to let you know that I have found them and they underpromised and over delivered in every way. When I called I spoke to Melissa Sandoval in the service department. She was very friendly, knowledgeable and forthcoming with information. I explained my issue and gave her the codes. She told me how much the diagnostic would cost and if I had the work done there, it would be applied to the repair. She further explained that my issue was common and it would be fully covered if my mileage was under 120K. It was. They also did a full video inspection and recommended other repairs that would need to be completed with estimates. She kept me consistently in the loop with accurate updates so that I could manage my expectations with results. Melissa understands how to deliver 100% customer satisfaction! I picked up my car on a Saturday and Frances helped me at the desk. She was very pleasant and helpful. She even got the guy from the parts department to the desk so my husband could purchase brakes for my car. Again, friendly and quick service. I appreciate the honesty and integrity of the Galpin VW service and mechanics departments. VW stands behind their products. I highly recommend Galpin VW for all your needs!

dont buy use car from them they just inspect dont fix…read morenothing this is rear main seal leak , you have to take transmission out to replace probably over $1000 they will dump oil leaking car to customer andy and rey lies they dont honor price over phone when you get there dont waste your time and gas here try going to norm reeves honda or autonation honda

I had the experience of getting my new Genesis vehicle from the Genesis of Van Nuys location. My…read moreinteraction began months prior with Janice who made warm contact with me to get the ball rolling. Janice was a critical piece as the prior Genesis location I initially went to for all needs closed in Pasadena. Janice, followed up with me as promised and eventually warm transferred me to a salesperson- Eric F. At the Van Nuys location. Eric was patient and was responsive through text, email and phone call as I was unsure of what I wanted to do. Eric kept me abreast of the upcoming sales event (along with Janice) that they were having during Black Friday. As I didn't want to waste unnecessary time I wanted to arrive to the dealership with an idea of what I wanted to test drive. Eric made sure it all worked out. As they were very busy on a Saturday, a salesperson - Miguel assisted myself and my husband. He was also very friendly and checked in with us. Miguel handled a large percentage of the paperwork and went with us for the test drive. The actual location is currently being expanded further from what we were told so, due to the capacity my husband and I had to sit in the service area (that was closed for the day) for our time there while everyone else was in their main sales building. Understood, that they had to work with what they had. After wrapping up, we met with a very kind Finance representative named, Alex. He was thorough and a pleasure to interact with as well. Also, while waiting I have to add that Miguel offered to buy us Starbucks from the location located within a dealership where the finance area was. This was great, as it was a long day and I was getting hangry In the end, we are pleased with the 2026 GV70 and would recommend this location and staff as they are courteous and have a wide selection.

Really bad service. My car was in there for 60+ days. A local shop guessed at the issue, and…read moresuggested I go to the dealer to get it fixed under warranty. They returned it with new issues twice. And the first time they didn't fix the problem at all, just put a bandaid on it. 40~ days later, they concluded it was the same issue the local shop thought it was. Lastly, they broke my windshield. We've been trying to get reimbursed for the last month for the tinting we spent on it, but they cleverly avoid our calls and refuse to pick up the phone. The folks here are friendly and full of smiles, but it's to counterbalance the terrible service & shadiness.

Dear Galpin Honda Customer Service,…read more I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez

Here I am at a Honda Dealership 12 miles away...a loyal Honda customer who can't even use his…read moreneighboring Honda Dealership because of the way they discriminate against me and treated me less than. Telling me to my face that I did t care about my car because I did t want to spent 3,000 dollars on replacement hoses that were recommended on my 2016 Honda Accord. A year after this horrific experience... I sit here still pondering why this place continues to be like this.... Again let me echo my experience for everyone!!!! My experience at Honda Galpin in Mission Hills was beyond frustrating and one of the worst dealership experiences I've ever had. After dealing with repeated disappointments, poor customer service, and an overall miserable experience, I decided I would rather drive 12 1-3 miles to another Honda dealership just for a simple oil change than ever return.... How Terrible is that!!! It's disappointing that a dealership representing Honda can provide such an unpleasant experience that customers are willing to go out of their way to avoid it. I expected professionalism, respect, and quality service, but instead I was left feeling frustrated and undervalued. Customer service should make people want to come back, feel welcomed......not make them drive farther just to avoid another visit. Unfortunately, that's exactly what happened in my case. I cannot recommend Honda Galpin in Mission Hills based on my experience, and I hope management takes customer feedback seriously and makes meaningful improvements. If you'd like to contact me ... I have all the names of people who have been unfortunately unprofessional Sorry Galpin Honda NEVER AGAIN!!!!!!

The service was completed much faster than the estimated time. The customer service was excellent,…read moreand the service advisor thoroughly explained the issue in a clear and detailed manner.

Outstanding customer service from start to finish! Mr. Hassan and Mr. Khazzaka were both amazing as…read morewell as the Finance gentleman --friendly, honest, kind, knowledgeable, and easy to talk to. It was actually Mr. Hassan's first day, but you would never have guessed it. He handled everything with professionalism and confidence, as if he'd been doing it for years. The dealership had such a welcoming atmosphere, with beautiful Fourth of July and World Cup decorations that made the experience even more enjoyable. I truly felt valued as a customer. This is definitely going to be my go-to dealership from now on. I highly recommend this dealer to anyone looking for excellent service and a great overall experience!

Rafael, our car expert help us buy our car, and let me tell you! He made this such a pleasurable…read moreexperience I know how this not normal but he did he listened to what we were looking for what our family needed and made great recommendations and ala help us tremendously on getting a great deal that made sense for us and them to get the keys of our new car it's been a week and we are loving it. If you are looking for a new or used car ask for Rafael he will help you get the right car for a great deal.

Better late than never, right? This review is about three years overdue, but since Keith Slater, my…read moresalesperson at Galpin Lincoln, is still there, I wanted to give him the shout-out he deserves! When I bought my condo, I needed a car of my own. Galpin Lincoln had a car that caught my eye, so I set up a test drive with Keith. From the moment I arrived, I was impressed. The car was already charged and waiting in a convenient spot--no wasted time or frustrating searches like at other dealerships. Keith quickly handled the paperwork, and my brother and I were off on the test drive. I ended up buying the car, and the negotiation was straightforward. Keith was easy to work with and we landed on a fair price for the car I truly wanted. What stood out most was his honest and efficient approach. He wasn't pushy about extended warranties or add-ons; he understood I just wanted to get the car and get on with my evening. It was so refreshing to deal with a salesperson who was professional, knowledgeable, and accommodating without any of that false friendliness. The entire purchase was quick and painless. I was in and out within a couple of hours, which is unheard of for car buying! I have to add, it was already 9 o'clock at night by the time I decided to purchase the car. So that probably had a lot to do with the quick process as no one wants to work oast closing time-Everyone wants to go home for dinner! However, Keith ensured the process was smooth and respected my time. Even though I live in Seal Beach and the drive to Galpin Lincoln is significant, if there's a car there that I really wanted, like a Jeep or a Bronco, Keith Slater would be my first call. I wholeheartedly recommend working with him! And I really like the fact that I keep getting postcards from him during holidays like July 4, my birthday, Xmas....It's a nice personal touch. He may not remember me however, I remember him and would be willing to work with him again and definitely recommend him! I did not write a full five stars because I really didn't spend much time at the dealership to know whether I would recommend it, if they had a variety of choices, if they were fairly priced, etc. I'm just basically writing the sales person!

This was the BEST experience I've had buying a car, and Ernesto had much to do with it. He prepared…read morethe car and my paperwork the night before, not even knowing if i would buy the car. This meant that there was no waiting, no shuffling to another salesperson for any add-ons, and virtually no wait after deciding to purchase. I never felt pressured either (HUGE PLUS) and drove away with our new family car in less than an hour and a half. I highly recommend Ernesto (especially) and his team and will go back if we need another car. Thanks!!

Great place! Found the car I loved! Great deal thanks…read moreMoe!!!!! Recommend this dealership for Land Rover!