When I first called this company, I thought I'd be working with Matt Karls, the man shown on their…read morewebsite as the owner of the company. Instead, the whole process has been very impersonal, like dealing with some no-name large company, not a locally run company. Despite asking for an experienced technician to call to help with the computer issue (Chrome throwing up an error message several times a day) a young-sounding man called who despite knowing what the problem was in advance, had done nothing to prepare for the call. He didn't have any ideas regarding how to correct the issue I was experiencing with the Chrome browser. He checked a few things that I had checked a million times. This was a complete waste of money and I still haven't received an invoice from the company, but today I received a harassing text from some company called SquareUp threatening to turn the bill over to collections if they don't receive payment. Have no idea if it's regarding the non-work done by Roswell Computer or not since I'm still waiting for an invoice from them. When I looked up the number, it's from a place called Atlanta Repair Computer Service and NOT from Roswell Computer Repair, so have no idea if it's even the same company. Update: Talked with Roswell Computer Company today and they claimed to have emailed an invoice and stated my email correctly. However, when the representative started spelling out the email, he stopped and said that they had a typo in the email address and that's why I hadn't received it. He corrected their typo and the email arrived shortly aftward. Avoid this company! They do not have experienced technicians contact you even when you specifically ask for that. They waste your time doing some of the things you've already done. Matt Karls, the friendly face on the website, will not be calling you or coming to your home to help with your computer.

I called a week ago and left my name and number for a computer repair. The answering machine said…read morethey will get right back with you and I am still waiting for a call back! Poor service!!!

Bought a new place and can't get the security system working. It's a Honeywell system so I Googled…read morelocal Honeywell technicians to get this company. Spoke to answering service then received a call back saying a technician can come out to diagnose the problem. I explained I'm not sure I want monitoring but just a service call and asked how much that would be? She said we send technicians free to diagnose the problem. My original appointment I did have to change as I could not be home so I rescheduled for today. Had an appointment at 9:30 this morning. Received a phone call at 9:15 asking if I could text pictures of the security system. Received call back and was told it's an older system and I would need to spend $500-$800 for a new system. The system when I moved in was working so obviously I did something to make it not work. Just wanted it fixed not a new system. Was told I would need to call ADT. I asked a dealer or direct. Robert said "Direct and good luck with that". If all I had to do was text pictures then why would I set aside time in my day and juggle other things reschedule if you don't send a technician out as requested and discussed? I would never use this company. Robert was short and rude. DON"T USE THEM! See Robert's reply below. He is correct in that I'm not a paying customer and now NEVER WILL BE. I called in and the woman said they could send out a technician to diagnose the issue. I asked if there was a fee assuming there should and would be. She stated again, "we send technicians free". What they do is fifteen minutes before the scheduled appointment call request pictures of the system, that's their type of scheduled appointment.

I was in the market to upgrade my security system, but I wasn't sure which way to go. I started…read morelooking for some of the things I wanted to do, and I found Callaway Security. I got several different quotes with the details of the process. I was very pleased with the presentation of everything by Callaway Security. Once we got the installation date scheduled, everything went very smooth. I got exactly I was looking for. I am very happy with this purchase. I will give them a call back when I upgrade my theater.

Aaron quickly diagnosed computer issues, made recommendations and repaired our computer in record…read moretime at a most reasonable cost! I can confidently recommend them for any and all computer needs.

Cliff came to our residence and quickly solved a list of eight personal laptop issues. He also…read moreproferred some additional suggestions on other issues that are quite helpful. After a year in Atlanta with shoddy IT from another source, I now feel secure that when IT help is needed, It is available. I have dealt with computer issues since 1982. I have observed that the disperity between techs is huge. Cliff is at the top of the IT professionals. Also, he showed up, on time and has good people skills. Thanks Cliff and Peachtree Computers.

This company has been in business in Roswell for many years, and was recommended by a couple of…read morefriends who had used them before. I also found out that they had done several commercial systems so I was confident that they were very knowledgeable and experienced. Therefore I felt very comfortable asking them for an estimate on having my old sprinkler system updated or replaced. They fit me in their schedule very quickly and were prompt in keeping their appointment. They did a very thorough evaluation of my system and presented me with what I considered a very fair and professional estimate. I definitely will be using them to do the replacement work on my system. Because they have an excellent work history on commercial systems, I would strongly recommend them for serious consideration on commercial properties.

Terrible customer service. Called for a month straight as they were the recommended company and…read morereportedly in our neighborhood when we bought our new home. They never returned a single call. Not even to say "we are busy but will try and get to you soon." I wanted to try and use the same company that the prior owner of our home did...so much for that. No returned calls whatsoever. Avoid this company.

5 out of 5 communication and service. Eldad with D&S Locksmith skillfully unlocked the front glass…read moredoor to our office building that was very, very difficult to open! I highly recommend using D&S Locksmith.

Fast, consumer friendly and dependable!! Was really in a jam…read moreand man I was so happy I was referred to D&S, their communication was great as well as the time it took for them to get to me and have my resolution figured out and executed.

I really needed a computer for my new work at home job, and did a great job with giving me a whole…read moreset up as well as great advice for my computer. The service was by far the best service I've got at a computer store.

Although I wasn't able to retrieve repair services from these guys, I'm rating them a 5 STAR based…read moreon their eager approach to assisting me with my son's Lenovo laptop, and their ultimate kindness. I had spoken with Greg, who's professional and knowledgeable approach to technology caught my attention. Then, on the day of my appt, I spoken with Sherri, who was so sweet and personable. Unfortunately, the reason why they could not fix my son's laptop, was due to the fact that the warranty it was under had it's own company who worked on it ( I didn't find that out until Greg was able to unlock it and notify me right away). He even got me ALL the info I needed to get it to where it needed to go, along with a free shipping label! Talk about customer service!! I'll be visiting them for future references based off that first impression! Thanks guys!

My first time going there. The prices are fair enough to come again. And the staff was very…read morefriendly !

This is my second time at this business. Both experiences have been great. Alex does a wonderful…read morejob, is fair on pricing and knows his stuff. Recommend them highly. Not sure what happened to their previous reviews including mine. It was those that got me to go there to begin with. Whenever I need my phone repaired this is my go to shop.

Home Theater Works is a leader because of Customer Service, experience, top of the line gear, and…read morepricing and solutions that fit the customer. We would not trust our install or selection of gear to any one else. We thank you Seth and company. WRR

We recently used Home TheaterWorks for a complete home automation on a new build (a/v, lights,…read morecontrol 4, TVs, security). From owners/management to technicians, everyone is top notch and extremely knowledgable. Professional advice, guidance, and always service with a smile! Any time we've had questions or concerns, they are very responsive and happy to come out and take a look at anything. Highly recommended!!!!