Irma and Megan are angels!! The whole office staff is so friendly and kind. I always choose this office even though it's further for me.

I had a mammogram at the Citrus Heights location and have a CT scheduled there too in a few weeks. I was checked in quickly for my mammogram, given a proper size gown, and the procedure went swiftly and professionally and painlessly. I was able to get a morning weekend appointment which was wonderful. They seemed to move patients in and out with speed and precision and I scheduled online which was a breeze. All in all, for a procedure I think no one enjoys, it was as pleasant as it could be. read more

I looked online to see the closing hours of this business. The internet said 9:00 pM so I drove all the way there. I tried to call but no answering machine and no one answered although they picked up and hung up 2X! I arrived before the closing time but they had closed!! I need this X-ray so now I will take time off from work to get the x-ray completed by tomorrow.This whole event was very disturbing and challenging, I'm angry because I did not accomplish what I needed to do. read more

Had a sunday appointment. For a shoulder MR. Scheduled for 0830. Arrived a bit early. In and out by 0855. Staff was warm and receptive for having to work on a Sunday prior to Memorial Day. Thank you for being here there for me. read more

I wanted to make sure to put the word out that Juliana at the Carmichael Imaging location at 6305 Coyle Ave in Carmichael, should be recognized for going above and beyond and providing excellent customer service. I'm not usually impressed by the office staff at most of the Dignity Health locations as I find most of them to just "process" people, and most are often stiff or rude in the 21 years that I have been a part of the "Mercy" system. But Juliana was sweet, smiled at me (even though I was grimacing in pain from a back injury) and had genuine eye contact with me at the check-in. After I was seated in the waiting area, Juliana came out to hand me a slip of paper, telling me that she had noticed I was overdue for my mammogram, and that she had scheduled one for me. If I needed to change it, I could call later and do so. Her kindness and concern and genuine smile literally melted me. Proactivity is not something I am used to getting when dealing with with Dignity Health overall. Very unexpected! Upon leaving, I asked her name...meaning to immediately inform someone that Juliana was outstanding. This was way back in May of this year...so clearly I got side-tracked, but... JULIANA, YOU ARE DOING A GREAT JOB!!! read more

The entire staff that assisted my family member for a CT scan were all outstanding. Brad, Alicia and Madeline, along with the nice lady who did the IV, were all extremely friendly, helpful accommodating and caring. Brad's jokes were funny and helped to ease anxiety. We will continue to come to this location for any tests we may need, as the service is fast and friendly. read more

I'm new to my health plan and was a Kaiser member my whole life, so I'm not used to going to different places for X-rays, etc. My doctor referred me here for X-rays. First, the building itself is very nice and the parking isn't a hassle at all. They do walk in X-ray appointments, which is wonderful. I was greeted inside the doorway by a super friendly security officer who greeted me with a big smile and a hello and the sweet lady at the entryway was equally wonderful who had to give me the COVID check in. The staff at the reception desk were amazing as well, and were patient with me due to an issue I had with my doctor's office needing to submit my X-ray order that wasn't in the system yet. They worked hard to get it for me. I ended coming back the next day, due to the system being down, and was treated just as great. The X-ray tech was fantastic as well. I left afterward, very impressed and happy! I'm so thankful for their wonderful and courteous service and their customer service. I didn't feel like a number, but a person, unlike so many other places treat you in this day and age. GREAT STAFF AND MANAGEMENT HERE! Thank you! read more

I've been here twice and they sent me away. The first time I tried to get an x-ray they told me oh I couldn't bring my kids in. Which I had both of my kids with me. Thinking they're not gonna turn me away for medical care. I have broken ribs. Of course they'll let me get my x-ray. The second time I came in today I had no kids, but the guy said now he doesn't have my referral could I please get it from my sent it to said he needed me to email it to him. I did now he can't print it out. And then finally he said and I forgot we stopped doing x-rays at 3 o'clock. It's 340 when he tells me this. I've been paying for a childcare since 12:30 this afternoon. This type of medical care treatment in America should be illegal. so now my ribs are still broken. I can't take a full breath and I've been here twice trying to x-ray so if I need surgery, they can get it done. But I still can't get it because these people at the front desk at Dignity health imaging don't wanna help customers. They wanna sit on their phone and text. Or just zone out, but it's costing me money and time from work and more than once now. I'm going to report these people to my insurance company and any other people who experience this kind of turn away should too. If you don't, they don't get held accountable for how many times they turn people away and they get to just keep on doing it. read more

Had an appointment today for X-ray and US . Arrived like 20min before my appointment.did both my x-ray and US in leas than 20 min ..front desk staff was kind and warm thank you. read more

They lost my MRI scan images and had no record of me having an MRI there. I called central scheduling two days before a scheduled MRI to swap 2 upcoming MRIs at different locations (I wanted the wider bore at Folsom for the scan that would put me further in the MRI tube). The representative moved my Folsom MRI to Carmichael and vice versa, and assured me there was no issue. If there had been I would asked to reschedule to get it sorted out. I arrived at the Coyle location 1/2 hour early (15 minutes before the 15 minute check in time that allows time to complete paperwork). My technician was off put that I hadn't completed the paperwork when he came to get me even though it was still 25 minutes early for my scheduled scan. Despite informing central scheduling about contrast dye reactions that I had in this same facility 5 years ago, the technician said "I'm going to do your IV now". They had no record of my reaction, which I had also written on the paperwork. Then it became clear that they were planning to do the scan that I had swapped/scheduled at the Folsom location. They did not have the order for the MRI I had scheduled on the phone. They asked me to do the MRI I originally had scheduled there, which they had the order for, but I told them I have panic attacks in the tube. They attempted to get the correct order, and 3 staff members were working on it. My technician was nice, but the two female staff members kept giving me looks and wouldn't respond to me when I apologized or asked a question, increasing my anxiety before the MRI. Sorry I'm claustrophobic! I expected them to be empathetic about this but they treated me poorly . After about 15 minutes they got the order and my technician got me ready for the MRI. He was understanding and kind. I was still anxious after my interaction with the other staff so I was grateful for that. My technician performed the scan without incident. But then the results were lost. No idea what happened and there was no explanation or accountability with several phone calls. My insurance was never billed. All of that stress and time for nothing. Finally Tina the manager called. She was great, and was accountable, but said the results were lost. She tried to reschedule me. At that point I'd had another medical issue come up so I never got the MRI I needed. I will not be going back to that location because of the two female staff members who were obviously not pleased with me. My tech was good, even if he was the one who accidentally deleted the scans or whatever happened...I'll never know. read more

Very silent experience this evening. I get I'm the last patient but there should be some type of customer service to let me know something going on. The technician was completely silent and she kept asking questions that's seemed irrelevant to the appointment. She told me nothing about this visit and seemed like she just wanted to get off. If you are open later for people to have late visits they should receive the same service as the first person who walks in the door. Sidebar the receptionist was excellent and I appreciated her! read more

Administration was super nice but they are obviously understaffed as a 10 minute procedure took more than 1.5hrs from check in. The woman assisting me was very friendly but kept being asked to do a bunch of other things while trying to check me in. It was very sad to see ONE person be responsible for so many tasks. read more

Nothing but great staffs here. Really clean clinic. It was my second time here for an X-ray to be done for my provider. First time was for my left shoulder/arm. Today was for my neck. Was surprised that the person assisting me remembered me from a week prior just by looking at my last name lol. I told him it was just so my provider can confirm what's wrong before he order me a mri to get done. He was so welcoming & was very well informative. Everything was smooth & went well. I prefer this location over any other location. Didn't have to wait long even though I was a walk in. Recommend this spot read more

Most Of Mercy's imaging centers advertise they are open until 5pm but those hours aren't truly reflecting when they are actually open for someone to get an X-ray. 4:15pm is the last time of the day they will take an xray. read more

Excellent care and customer service at Mercy Imaging. Had a not so good visit two weeks prior (that resulted in my needing to be rescheduled), but my latest patient experience quickly recovered my confidence in the Coyle Ave location. I was serviced by the tech Angela, and student tech Angie. Both were very personable, Angie explained that Annie was a student would be assisting her with my tests. Angie explained each step before we got started, including time to complete the tests so my expectations were managed; she even provided (time updates) as we completed each phase of testing. The machine is quite loud and not pleasant to hear (I've had tests before and remember the sound). Before we got started, Annie asked if I'd like to put on headphones with my choice of music. What?! Are you kidding me?! I was super elated! I asked Annie if she would play Brian Culbertson and she quickly obliged. The sweet spot? Annie returned and said, "I have Brian Culbertson's greatest hits station for you." Testing time went by like a breeze, special thanks to Angie and Annie for the awesome care, friendly smiles and laughs. read more

I went in today Thursday, April 14 for an MRI of the brain w/w/o contrast. I have always been claustrophobic which they were aware of. From the time I walked in the staff was friendly kind and fast. My Tech who administered my MRI was very kind and patient and made me feel comfortable. I will definitely be back for any future imaging or screenings I may need in the future. Thank you so much dignity health Carmichael you were all awesome! read more

I have no problem with the various Mercy Imaging Center offices. I DO have a serious problem with their billing department. I have been fighting messes that they've created since Jan. 21, 2014. I had a hospital stay one night, their accounting department clearly doesn't pay attention to their paperwork and keeps billing the incorrect insurance provider. Unbelievable! Now they've billed the wrong insurance again for a scan last July. I will do my best to NEVER go to a Mercy Imaging Center again or Dignity Health for that matter I've had the same problems with them (those have thankfully been settled after 14 months). I advise anyone to consider Sutter Health!!! read more

Wow. I recently moved to the area and had previously been seen at Stanford. Today was my appointment for a biopsy of my shoulder due to bone infection. It is a serious illness and my dr. Worked diligently to get me seen as soon as possible. I arrived, registered and they informed me that while I was on the schedule somehow it was not the right one. I was asked to wait and see what they could figure out. After waiting I was greeted by another staff member who informed me that the now could see me but in fact could not because they ran out of the medication to numb my shoulder. Seriously? The staff were nice but they are in dire need of a new office manager. Absolutely no excuse for that level of incompetence. I am truly concerned that I have to deal with mercy for this serious disease. I do appreciate the response, thank you. read more

Staff is very friendly here, but the cleanliness leaves alot to be desired. I had to have an arm xray and the changing rooms, at first glance, looked clean, but in reality weren't. The seats had some sort of sticky substance, so I changed to the next one over...it had it too! Gross! The waiting room itself was the same..spotted couch and carpet that looked like it hadn't been professionally shampooed in a loonnnggg time. The Tech was really nice and I told him about what I found, he didn't seem surprised, but said he would tell the front desk. Somehow, I have a feeling if I go back, the seats will still be sticky. Ewww..... read more

I was referred by my doctor to get a chest x-ray for congestion in my lungs at the Dignity Health Advanced Imaging 11 office in Folsom. When I told the woman at the front desk I was there for a chest x-ray she wanted to know why. I told her I had bronchitis and was on medication and the doctor wanted to have my lungs checked. Because of Covid she made the comment this is not a good time to have a respiratory illness. (Sorry, I didn't plan it that way.) She looked at my referral and said I could not get a chest x-ray because I possibly had two of the symptoms of Covid, one was asthma ( no fever, chills, loss of taste, etc.) I told her you can have other problems besides Covid. She immediately treated me like I had leprosy. Told me I had to go to the sick people's office down on Q St. What if I only had one symptom on their list and actually had Covid, could I have gotten a test then? Even if I was cleared after finishing my medication, she said I couldn't come back to that office. I immediately wrote my doctor and he was not happy about the situation. He had never heard of that policy before and either had Western Health. My insurance company recently switched to Dignity Health and I'm so sorry they did. I never had any problems at Sutter Imaging. If my doctor thought I had Covid he would've referred me for testing. This was not the case. I feel fine now, but avoid this office at all cost. They do not practice human kindness here. read more

Every time I have been to Mercy Imaging over the past several years I have been impressed with the cleanliness, friendliness and efficiency of this office. The entire front staff and the technicians in the back make a great team. For whatever reason I'm there, they make it a much more pleasant experience (as much as having any diagnostic testing can be). read more

No Dignity for the Mercy Imaging Patients. I'm reviewing the Folsom office, but they don't have a website. Now I know why. I have to go to Mercy Imaging Center in Folsom since Sutter bought RAS (Radiology Associates of Sacramento). I loved RAS, they were compassionate, helpful, on time, and respectful. I can't say any of that for Mercy Imaging Center of Folsom. They ask you to come 30 minutes early to fill out paperwork (that takes 5 minutes). I came in at 3:00 for a 3:30 appointment. The front desk receptionist was totally rude, treated me like I was bothering her (do they really need to use the yellow highlighter on the registration paperwork like that? It's like they are angry at the clipboard). Then I sat, without anyone telling me they were running behind. Two people came in after me and were seen before me. When I inquired when I was going to be seen, front desk were short and said they were running behind. Would have been nice to know when I checked in. Again, they made me feel like I was being unreasonable and bothering them for asking why I still hadn't been brought back at 3:45 when my appointment was 3:30. At RAS, they would bring you back to a waiting room with water, coffee, magazines...tried to make you feel comfortable knowing you are having a highly emotionally-charged diagnostic test. By the way, a $3.00 can of deodorant in the dressing room would have been nice. Since I was going around all day without it. My time is just as important. They treat you like a "patient" under their command instead of a person. No Dignity for the Mercy Patients. I'd give them one star, but I have not choice to come here for my annual mammogram. Hope they send me a survey to complete... read more