I had such an exceptional experience with Jana in the sunglasses department at Dillard's at University Town Center Mall in Sarasota that I felt compelled to share it with both the store and corporate leadership. I came in simply looking for a new pair of sunglasses, and Jana immediately stood out for her professionalism, warmth, and genuine enthusiasm to help. She was incredibly knowledgeable and took the time to thoughtfully suggest styles for me to try, all while making the experience feel relaxed and enjoyable rather than rushed or transactional. What impressed me the most was her level of engagement and initiative. She could have easily remained behind the counter and waited for customers to approach, but instead she actively helped guide me through different options, offering expert suggestions and encouragement as I tried on several pairs. She made me feel confident and great in every pair I tried. In fact, she suggested a pair that I would have never picked out for myself -- and I loved them so much that I purchased them immediately. I walked out absolutely thrilled with my purchase. As someone who studied Fashion Merchandising in college and worked in retail for over 15 years, I recognize truly exceptional customer service when I see it. Jana demonstrated the kind of service, product knowledge, and personal attention that elevates the entire shopping experience and ultimately drives sales. Employees like Jana are incredibly valuable and truly represent the level of service that keeps customers coming back. I hope she receives the recognition she deserves -- she absolutely earned! read more

The customer service at Dillards is exceptional. Every time I go in the people who work there are professional and helpful. They have a great selection of clothing and apparel from well known brands and some lesser known brands too. I absolutely love their sale, when you can sometimes get up to 50% off items. I recently bought some Birkenstocks and a suit. Always worth checking in to see what they have. read more

The person that helped me were great (Donnaleigh). However, some in the men's wear department seem to be running a tailoring scam. Very sad really as the off site tailor they funnel people too is good but very very expensive. The kick backs have to be paid for I guess. Even their sales prices are too high. read more

"Welcome to the Dillard's Hunger Games... May the Fashion Be Ever in Your Favor" Walking into Dillard's was an experience I will never forget--not because I found something cute to wear, but because I felt like I had just stepped onto the set of The Hunger Games: Fashion Edition. The dress section? Pure dystopian chaos. Sequins, feathers, bizarre cutouts--it was as if Capitol stylists raided the store and declared, "Let the Games begin!" I half expected Effie Trinket to pop out from behind a mannequin and start critiquing my choices. I was looking for a simple, elegant dress, but instead, I was met with options like: * A gown that looked like a bedazzled fishing net. * A dress with so many ruffles it could double as a hiding spot in the arena. * Something so neon, I'm convinced it could guide lost ships back to shore. To be fair, the store was clean and well-organized, and the employees were lovely (and thankfully not dressed like Hunger Games tributes). But the clothes? Yikes. If you need an outfit for a futuristic dystopian gala or to become a fashion villain in an action movie, Dillard's has you covered. If you're looking for something subtle or classic? May the odds be ever in your favor. read more

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I love the Dillards. I have always had a great experience with customer service. They have a few people that have been there for many years. They're very helpful and friendly. They have a huge selection and women's clothing as well as shoes, jewelry and sleepwear. The prices are a little higher than a Macy's; however, they have some excellent sales. In my opinion, the value of the product is worth the price. My favorite Dept, of course is the shoe department with such a large variety of brand and style of shoes. It's my favorite shoe department in the area, including independent shoe stores. read more

Incredible fragrance and makeup choices at Estée Lauder. Free gift beginning Friday with purchase. See Cathy ! read more

Dillard's - Estée Lauder gift with purchase! - Department Stores Near Me - Sarasota, Florida

Excellent shoe department. Large selection of designer clothing. Also experienced sales people serving the men's department.

Terrible men's selection. They tell you to go to Sarasota so just go there. A waste of time.

Visiting the UTC mall for friend's birthday and they love shopping at Dillards for purses. We strolled through the section for purses and one friend did find a great deal on a Kate Spade that was on the market down. There were staff members there in this section but never greeted us. If you are looking for a purse and you don't want to pay full price, depending on what you want and the brand you may be able to find a deal here. This location also has a section of Louis Vuitton purses that I believe are slightly used for purchase. Off to the shoes. Now I love this section!! Found a few pairs that I liked, not crazy about but will add to my list. Two friends with us found a pair that they both loved. The staff was quick to come over and see if sizes were needed. He was so friendly and helpful. Brought out the shoes, unzipped them and took the paper off so they could try on. Great service! read more

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me. read more

Dillard's - Online sale of the same boot. - Department Stores Near Me - Sarasota, Florida

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I come to this Dillard's all the time and I love it amazing deals on Tommy Bahama and Murano big selection the clothing and the service is amazing and there's always someone to help you. read more

The Dillard's manager reached out to me and he inspected the shoes himself. He apologized and said he can see the damage and he resolved the issue. Review is updated to 3/5. read more

Dillard's - Dressing room - Department Stores Near Me - Sarasota, Florida

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My wife always enjoys the Dillards shopping. This is a nice store at this location. Plenty of items to shop and plenty of things to look at. They always have good deals if you just look for the clearance areas. read more

Third trip to Dillard's in UTC...ALL three have been a disappointment. While this was a new department store for me...and yes, i understand that we are "post" covid with hiring issues, there is a common theme...lets start with the ladies department, cannot get anyone to wait on you...lingerie was better...and once someone did assist...you feel better but the young lady who waited on me was "not" helpful in the "fitting" dept. I have two bras that I do not feel fit properly and spent almost $200.00. My last experience was at the cosmetic counter...(i will not mention which one) a complementary spa/ facial treatment was hyped and offerred...it required a pre-planned appointment. I was excited and already use their most expensive skin care line...so thought how wonderful. I called ahead the day of my scheduled appointment and confirmed...yes, we are all set! I leave work early that Friday, to allow for traffic...its towards the end of the day. When I arrive (10 minutes early)...my consultant was doing makeup for someone else in her chair. Yes, she apologized and said it would be "just a few minutes"... that few minutes, turned into almost 45! ...The consultant actually called me to say...when they were finally available, that "they" were waiting on ME"!! I was then paged over the store intercom. Needless to say...I left the store and will not be back to "any" department at Dillards. Oh, and a voicemail was left, did I wish to reschedule for Saturday...ah NO. read more

This Dillard's at University Town Center in Sarasota is a great place to go for all things quality clothing and much more. I really like the location and selection of different brands that they have here. The staff here is very friendly and attentive. I was happy with all of the purchases that I made from here. read more

Dillard's - Dillard's - Department Stores Near Me - Sarasota, Florida

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I purchased a dress for my mother on a Sunday at Dillards at UTC in Sarasota, she tried it on but it did not fit. The tag was in the neck and uncomfortable for her to try on. we went to the store on Monday and the clerk told us that because she took off the tag it could not be returned. I was SHOCKED, we had not even had the dress for 24 hours. My mother is 88 and how stressful to put her through such a terrible experience. I will not return nor shop at Dillards again. read more

Stacey at Clinique was very helpful. She took time to help me pick out eye shadow and was very fun. ​

I love Dillards. They always have the best selection of clothes and shoes. My children like shopping here too and they have a really nice Men's Department. The staff always friendly and helpful. read more

Cashier lady at Ralph Lauren decided to make a comment about my partners way of dress. We laughed it off as if it was a joke, till we noticed she was serious. Very rude & disappointing since we've shopped there for years. read more

This was my first shopping trip in Dillard's. I was pleasantly surprised to see the shelves stocked. Items on hangers. Beautifully displays AND intelligent, kind, patient, attentive, and helpful sales people ALL OVER THE STORE. Our first surprise came in the men's dress ware. My husband was measured, properly, for a dress shirt and was told where to look for his size shirt. We headed in the direction and started hunting. The sales lady arrived and advised us that we were looking in the wrong spot. She insisted that my husband purchase a "slim fit" shirt and was not going to leave us until he had the correct size and fit! She made him try on a shirt and showed him why he needed the slim fit. Brilliant!!!!! He looks fantastic!!!!! Then we headed to housewares....another outstanding experience!!!! I could go in for days!!! read more

Bought two watches for Christmas , 6month later the batteries dies, needed new links to bracelet too, they sent me to the repair store saying they don't that at their store, I have been told by customer service they doing it at the store, I went back , management basically told me to buy my watch online next time ! Thank you DILLARDS will do! read more

The service is par , the lady in the shoe section around 3-4pm on 9/25/2023. Need training she's rude. Acts like she is gods given yeah no... no wonder Dillard's is shutting down and is rather do online to see you go out of a job this women pissed me off terribly. I was shopping with my sister and niece and my sister ask the sales associate if they have a clearance section she said no she just sounded catty and rude I hope she gets fired and karma gives her well. read more

This is the best department store at UTC. Special thank you to Mary in women's dresses. She is Greek and helped me tremendously with finding an outfit to wear to my brother's Greek wedding. Mary and the other woman went above and beyond and I wanted to say thank you. They helped me choose outfits and gave me their opinions as I tried them on. I cannot say thank you enough! read more

Purchased two pairs of jeans there 8 days ago, was promised alterations would be done by yesterday. Of course I had to call today and got Rolando on the phone, very rude and inept. I asked for someone else and Jason got on the phone and said the jeans were sent out yesterday and will be back in 7-10 days. I bought these for a trip I'm taking this weekend, This is beyond the pale of poor service and typical south Florida rudeness. I'll never go back. read more

Dillard's is a great department store for both men & women. Many brands of clothing, accessories, perfume & cologne, shoes, luggage, kitchenware, home goods & much more. They often run specials, so there are great deals all year. If you take out a Dillard's charge card, they will send you $10 off certificates for the first 6 months. You can also finance fine clothing interest free for the first year! read more

Dillard's - Cow alien abduction men's dress socks! - Department Stores Near Me - Sarasota, Florida

Clean, organized, quality selection and staff. Beats the pants off of their competition at the other end of the mall. I'm closing my charge account at the other place and opening up one here. I'll be back. Actually it will be my first go to when looking for men's clothes from now on. read more

Love this store it's amazing!!! You have to go and meet all of the nice people. best place in the mall.

I'm a fan of Dillard's and really like this location at University Town Center. This store has been open for about two years, and you'll find all of the sections of the store that you'd expect to see in this big retailer, but the selection of merchandise seems a bit better than usual. In general terms, the menswear section is on the ground floor, and it takes up half of the square footage, along with women's shoes, cosmetics, handbags, and intimate apparel. The second floor is almost exclusively women's wear, with a big children's, junior's, and housewares section. I did have a bit of a problem tracking down a sales clerk, and when I finally found the lady, she apologized and said that she was the only one working in the menswear department. That seemed a bit odd for a weeknight, and I docked the business a star for that. Otherwise, I liked the store, and would visit here again when I'm at the UTC mall. read more

Dillard's - Dillard's at University Town Center in Sarasota, FL - Department Stores Near Me - Sarasota, Florida

Thank you Roland! He is amazing he made sure I got exactly what I was looking for made me feel confident. He not only showed me what I needed but we had a genuine talk and couldn't have been any better of an experience so thank you Roland I will be back anytime I need more clothes:) read more

Okay if you need to just pick up something quickly but would recommend going to Tampa if you want quality customer service. I asked to hold a few items while I went to a couple other stores in the mall. (I didn't want to carry multiple blazers across the mall.) When I returned to purchase, they sold my items to someone else. The manager just kept repeating "we didn't know if you were coming back." Frustrating experience. So like I said, if it's feasible just go to Tampa, you'll have a better experience. read more

Unpleasant shopping experience last night at Dillards UTC. The entire store was practically empty and I went to enjoy a shopping experience with my son & daughter buying school clothes. We purchased quite a lot and spent about $700 in the childrens section. As I continued shopping in the kids shoe department I noticed the security guard circling around us. What a luxurious shopping experience Dillards UTC provides for their customers! It's no wonder the store was empty. Next time I come in to spend more money, I expect to be treated with gratitude and respect. I suggest creating a more welcoming shopping experience, especially for those customers like myself that frequent the store on a regular basis! read more

Poor customer service ! They lost a good customer today after I wanted to return or exchange an item that started to faye after having only purchased a month or so ago in the sleepwear department. It was the store brand Natori- high quality I thought ~ the manager blamed normal wear on the garment and refused to give me an exchange or a store credit. What poor customer service !! What terrible quality wear ! read more

This is the place for all your favorite brands, and great prices. There is always a sale, and at times you can get extra percent off, depending on what the promotion is. Keep your eyes peeled, you will find quality products at a great price. I particularly like to peruse handbags---but that is my weakness. Happy shopping read more

Disappointed in their online gift card policy. I had to purchase a last minute gift since I was quarantined for COVID exposure and couldn't get to store. I purchased the gift card online expecting to receive it immediately (as all gift cards online do) I didn't receive the card - still a day later and no ecard. I called Dillards and was told they have to verify credit card (I used their cc) before releasing the gift card. Isn't the purpose of doing an ecard to get it immediately?! VERY poor policy and now I have no gift to give. read more

Poor customer service in shoe department, shoe was defective and employee said my feet were different sizes. Was not helpful after I showed her the holes on the straps were indeed uneven making the shoe defective and loose around one ankle read more

I love this Dillard's! The staff is always so friendly and ready to help. The shoe section is fantastic and they have plenty of different styles and brands, way better than Macy's in my opinion. read more

This review is for their women's shoe department. I went in looking for a specific kind of heel. Dwayne immediately approached and offered his assistance. He was friendly and very helpful. He brought over about 8 different pairs and kept an eye on us for any other help we needed. I will definitely return here for all my shoe shopping just for Dwayne! read more

This is a review for the men's fragrance department. Avoid it at all costs. They are disorganized. Four people dealt with me, and none were nice or pleasant. In addition, the one saleswoman i dealt with told me about a $25 card I would get if i bought the larger fragrance size. "It would help defray the cost of the product." After the deal was done THEN she says it's only for the fragrance or cosmetics department and only good from12/26 until 12/31. So basically she lied. When i pointed out that she had not made clear there were any terms at all prior to purchase she says, "well everyone knows and we are so busy, i thought you knew." Well what i know is she is a liar and you should make sure of anything that department sells you. read more

Wow I went to University Town Center because I was out of town spending time with my husband and my son but yesterday I just went to the mall with my sister and sister in law but today I went with the family.I decided to give Dillard's a try it was an awesome experience this Dillard's location is awesome read more

Great selection of middle to upper scale products. Great selection of shoes and apparel. I'm a big fan of this Dillard's. It seems there is something for everyone at this location. read more