The machines are absolutely the best but very shocked after all these years we are being charge shipping on warranty. That's just telling me that your product may be failing to much or worst your the company is in trouble. Will address this at the shot show with customers around me when I talk about this. 49 years as a FFL and never thought I would see this from Dillion. read more

I have been a Dillon Precision customer for about forty years. Their products are amazing. I went to their location in Scottsdale about a month ago for a couple of items. One of the items was to replace a Primer Early Warning System. It was about thirty five years old. It just wouldn't beep/buzz when the rod pushed down on it. I tried to repair (replace the batteries, checked the wires inside, clean up any electrical connections) and just figured it was tired and done with. It would work sometimes but not always. The price was reasonable for a new one and I was just going to buy it. The man at the counter had the part and asked me a couple questions about the old one. He then said he was not going to charge me for the part. He said it was covered under the warranty. That is great customer service. read more

3 month old scale Malfunctioning No recourse that should stand behind but that's the way of the world Buyers beware read more

Another Update I just sent in my second Square Deal B press to Dillon to be cleaned, lubed, and checked. They got it Monday morning and called me Tuesday evening telling me it's ready to return. They replaced several parts, took the powder measure apart and cleaned and lubed that, and replaced the primer alarm. They charged me nothing. Wednesday I got the FedEx tracking number telling me it's on the way back. Imagine, a 3 day turn around to get this 25 year old press (which was still in great shape in general) back like new with new parts as needed, and no cost to me whatsoever. Please don't tell me there is another company out there that even comes close to this kind of service. Each time I deal with Dillon they exceed my expectations by leaps and bounds. With the two presses I have I estimate I've reloaded 20,000 - 30,000 rounds. I'll reload another 2,000 - 3,000 this Summer. Anyone that buys a reloading press from another company is out of their mind!!! You can quote me! read more

Excellent store front for an excellent company. As an employee for [REDACTED], it was really cool to check out their display machines and get to talk to some of the guys at the facility about their products. The store front is very simple, but it was really nice to see that they carried a good selection of other products aside from reloading-specific accessories. Thumbs up to Holden and Blake for being very informative reps for the company and helping answer some questions that I've had about certain reloading products. The entire firearm industry is trying its best to catch up to the nationwide demand, and companies like Dillon Precision will definitely be the ones that make the wait worth while. read more

Dillon Precision - Dillon Precision (store front) - Guns & Ammo Near Me - Scottsdale, Arizona

This is still a great company. I have used Dillon reloading equipment for many years and have never been disappointed with their service. My 650 had a priming issue this morning (lack of cleaning on my part) and they are sending me all the parts needed to repair the press and get me running again. Thank you for taking care of us. John R read more

Yeah, yeah I know I'm gonna sound like a broken record. As I'm sure you've seen all the positive reviews. It's true, I've gotta say I'm fricken impressed. A+ Customer service, knowledgeable and willing to help. At the time I didn't have a clue how to reload. I just knew it was the next step of progression in my journey to be a better competitive shooter. Showed up one day, less than an hour before close. they didn't rush me one bit, even though I knew they needed to get out of there. You would've never known it..that was cool! I've had my XL 750 for a little while now and it's still going strong, I love it. Side note It's eye opening how little time it took for the savings of reloading surpassed the amount I would've spent on factory ammo! read more

I don't drink the Dillon "Koolade" anymore. unfortunately, I've had to (try) to use the 'No BS warranty", only to find it total BS. after writing them about it and all I got were "crickets chirping" for a response, I walked away from Dillon Precision after a 30ish year relationship. It's not the same company that was under Mike Dillon's watchful gaze. They shouldn't have tried to sell me another scale instead of warranty the one I've already bought and paid for. I'm ordering another scale elsewhere. That's twice they've screwed me over a scale. The first was my analogue scale, the second was my digital scale that I bought to replace my analogue one that was broken. So, high quality press, poor customer and warranty service. I don't forget poor treatment, so, moving on... read more

Charge u for equipment u open box content missing part ! called dillon they told me no longer comes with reloader but still listed in contents of box paid for it but dont get it they were rude and did not care !! Will be talking to atty and bbb ! read more

Dillon Precision - Of missing content ! - Guns & Ammo Near Me - Scottsdale, Arizona

Wow. What great service and products here. My dad is a long time reloader and I am a novice looking to learn the ropes. Ray was extremely helpful in getting us EVERYTHING we needed! And there was a lot. We spent about 40 minutes going over our needs, and Ray answered all of our questions expertly and with plentiful patience. If you need some thing for your reloading bench, Dillons has it. They even helped us carry our rather large purchase outside into our waiting pickup truck. Who does that? Ray and the crew at Dillons. Thank you to this great company for their excellent customer service! We love our calendar!! read more

Dillon Precision - Our new XL650 reloader. - Guns & Ammo Near Me - Scottsdale, Arizona

In over my 75 year lifetime, I have never bought anything that is fun to use, a rewarding hobby tool and a real no BS lifetime warranty, as Dillon precision products. I have owned a more guilt free workhorse as a Dillon RL450 press. My fist press was a cobra single stage press. After over fourth years of service, I finally had some minor breakdown. Contact the company, explain your issue and next thing you know, replacement parts and knowledge is on its way to you, under warranty. And customer support is knowledgeable and helpful. Buy several. read more

Looking for equipment and advice and was helped above and beyond the normal can I help you today Would not hesitate to return in the future And it is 72 mile round trip But well worth it read more

I have a Dillon RL 1100 That I love using. Everything has always been great except for reloading 10mm. In the past, Dillon has been excellent in there customer service and even sent me free replacement parts and such. I finally figure out the problem with reloading 10mm. The Swage Backup Expander enters the case so deep do to the case depth of a 10mm, that it is expanding the case way beyond where the bullet actually seats and will not chamber properly in a Wilson case gauge nor will they chamber in my Dan Wesson 10mm Bruin or my Para Elite. The Crimp Die does not resize the mid area of the case when crimping. I called today and spoke with Lee in Technical DEPT. His attitude was pretty much oh well. I tried explaining to him that the (W) Swage Backup Expander is not machined far enough up the stem for a 10mm. His attitude royally sucked. I am not sure is I will purchase anymore of their products in the future with the customer service having gone to crap!!! Luckily, we have some great Machine Shops here in Las Vegas where I can have it machined properly. read more

Dillon Precision - (W) Swage Backup ExpanderOne can clearly see the the 10mm case goes beyond the machined ring 1/4 to 3/8 of an inch. - Guns & Ammo Near Me - Scottsdale, Arizona

See all

I enjoyed the press i bought. Hated the 6 month wait for the 9mm pistol dies. Loathed the three year, no response, wait for the 45LC dies. It only took 1 angry email and calling twice to get a check mailed to me. Good press, dies not so much. read more

This company is the greatest! Have never had any issues with customer service. There no BS warranty beats all others. They will sit on the phone and walk you through any issues or questions you have. Can't recommend them and their products enough. read more

I have three Dillon machines for different calibers, purposes. Super easy to use, tons of how to videos avl, easy to change calibers. I only wish the BFR was more friendly for 375CT, or maybe if they don't sell certain thread converters for the dies, then a help list of where to go. I've learned a ton and continue to learn, Dillon has well thought out machines and good CS made this easier. If your local they have a great showroom w excellent knowledgeable employees. read more

I always had a good experience here over the years but some time ago I had a bad run in with one of their staff who was rude. I never got his name but another staff said his last name was Gorbenko? He told me that this guy was busted by the ATF years ago and can't legally own guns and can't understand how he is working here. I don't know if this is true, but I went back to the store last week to give them another chance and was happy so I can recommend them. I dont know if this Gorbenko is still working there but I guess it doesn't matter. He was not in sales anyway. read more

This company is amazing! Not only do their products perform they also stand by any issues you may have. I have had 1 issue with my loader within the time in which I have owned it but they expedited the part and made it painless. They also are one of the better companies that handle customer service during the covid pandemic. Some of the other companies I have dealt with won't even answer their phones or force you to use online messaging and they eventually get back to you. Not Dillon! They answered their phones and the 1 email I sent within a day! read more

I have made a number of purchases in the past from Dillon Precision and found them to be an outstanding and extremely reputable company! Products were always as advertised, and customer service is second to none. I would highly recommend Dillon Precision to anyone looking to get started in reloading, or any seasoned reloader who may be currently using an inferior product and want to upgrade and end up with a superior end product. You will notice the difference at the range, and using a Dillon press will save you time and money, which gives you more time on the range. Thank you Dillon. read more

Dillon Precision 1050. TOP of the line. Like a fine watch - runs great WHEN it runs, costs $$$$ when it don't. Have mine since 2013 run 10,000+ rounds through it, then... Tech support says "...slow down..." as their expert assessment as to primer issues. Customer Support says $.50 brass pins are $2.40 EACH + $9 shipping and do NOT include the base tabs (sold separately). Answer to powder spilling all over, "...reload a bigger cartridge..." My grandaddy's rock chucker STILL works. My daddy's Hornady is 10x as reliable. By all means, buy a Dillon to show off, buy ANYTHING else to actually rely on. read more

Dillon your the best best good customer service bob was awesome very knowledgeable. will be life time customer press fell smooth and very will build read more

I ordered from Dillon a Dillon 9mm carbide set on 5/26/2022 (Order # W000948087). Yes, approximately 8 months ago. I just called Dillon 7:10 AM PST 1/23/2023 talked to Aaron. He said it may take another 6 months or more to receive my order. Dillon charges for ordered products upon order so Dillon has been earning interest on my money for 8 months and will earn more money in interest for 6 or more months while I pay the interest on my credit card. Dillon just discovered a new way of generating revenue from nothing. Well, actually from us customers. Imagine that interest times number of customers waiting! Time to report Dillon to BBB. I used to like Dillon (about 25 years ago when I shoot IPSC) but not anymore. I'll pay more for other products than buy Dillon from now on. I'll tell everyone I know as well. Hope Dillon folks can still sleep well at night. read more

Great product, great sales people, great location! Their service after the sale, sets the bar for any other businesses. The sales person I have dealt with for the last two and a half years has been great. No pressure to buy anything. Highly recommend you stop by and give them a shout if you're passing through AZ. read more

Worst Customer service ever. Ordered quick change and other things Website said everything was in stock. After 4 weeks of waiting I had to email them several times before I got an answer from them. 2 items were on back order. It would be another 5-10 weeks. I tried to call and that seems to be something they like to do less then answering emails. So I emailed them again and canceled the order. I could get everything locally. Never heard back until I recieved an email from them saying my order has shipped. I rejected the delivery on Sunday and told FedEx to send it back. Monday FedEx delivered the damn thing again. Now I'm stuck on death hold listening to the same crappy jingle on repeat. Tried the call back option after 4 hrs no call. NEVER ORDER ANYTHING DIRECTLY FROM DILLON! read more

They are just the BEST! Great products and outstanding customer service and warranty. I have had my press for over 35 years and whenever I have an issue I just call them and I have a replacement part in a few days. Their products are not cheap, but well worth the money. read more

I have been waiting since 8 December for my carbide die set that accompanied my Dylan press. My order was $1460. It is now June 27 and I have not yet received my dies thus rendering my press worthless. This is ridiculous. read more

Visiting the PHX area and stopped in. Found a wealth of inventory and knowledge. Dillons warranty and customer service should be the gold standard by which all measure up. read more

I recently bought a used SL900 shotshell press from a cowboy action shooter acquaintance- when it arrived from him I looked it over and almost sent it back for a refund- but I called Dillon customer service and they said to return the machine to the repair shop and they would look it over. I put a note in the box with the extremely dirty and several broken parts- press- the guy I bought it from had been loading black powder subs- and had never cleaned it-anyway- 10 days after I sent the machine to Dillon, the FEDEX truck pulled up in my driveway today, and the 900 is there, completely refurbished and ready to load my sts hulls-1oz- every part had been replaced not a speck of dirt anywhere-it looks like a brand new machine! WOW! The best part of the whole experience was when I looked at the invoice, NO CHARGE! 29 parts replaced under warranty- It doesn't get any better than that! Thank You Dillon! Riverdog read more

This is a company that stands by their products in every way. Any time I have had a problem with one of their presses or a set of dies, or lost a locater button out of a conversion kit, (and the problem was usually my fault), they took care of it quickly and at minimum or often at no cost. This company has some of the best customer service and products out there. The people who are whining about customer service being slow or not really responsive during a time of massive disruption by COVID and simultaneous massive panic buying due to the hostility of the new administration towards the firearm industry, are being pretty self centered and petulant. Don't listen to them. Dillon is and always has been a great company that takes care of it's customers and supports it's products. read more

One of the finest companies from which I have had the pleasure to make purchases. They are honest and dependable. Their 'no nonsense' guarantee is the real deal. If I need something that they offer, I purchase it from them. No second thoughts. Recommend them highly! read more

Feel good, very good. Not only is this an American company, but it has the integrity and reputation that make me proud to own their products. As an avid sport shooter, the need for a lots of cheap ammo, in various sizes is why I needed a Dillon. When my old Square Deal started showing oxidation after being stored in a cold garage for too many years, they sent me a new one no questions asked. Tell me any other company that puts their customers needs 1st these days? Dillon rocks! read more

I love this store! They set the standard for service. If you reload or need a gun related products you need to check them out. They have awesome warranty and stand by their products. I just can't say enough nice things except if I could give six stars I would. read more

A friend directed me to Dillon Precision for my first reloader. He said might as well make your first reloader your last. Glad I took that advise. Best, the retail store staff took considerable time over several visits to explain what I needed to get started. Since I needed everything, the bill was on the high side. After receiving my tax refund, I bought the whole bundle of stuff and got started reloading 45 and 9 mm. Reloading is like plumbing - I always need more advice or someone to double check my attempts. Good how-to CD, lots of help on YouTube and live help from experienced staff when I needed an in person visit to the store - again. Not only do the store staff intimately understand reloading, but are competitive shooters as well. I'm competent now reloading both pistol and rifle rounds. The same press does it all with different size dies. When I have bent or broke things on the press, they give me free replacements with a few spares. Dillon Precision is the best company I have dealt with in a long time. read more

This is a company which truly stands behind what they sell and back it up without question. I had purchased my second Dillon product in 2012. The XL650 arrived on time and was easy to assemble. As time went on I appreciated the engineering of the product. Disassembly and reassembly were simple and made sense. Lastly, I broke a part and had to call Dillon to get a replacement part. The CS was helpful and did not question how the part broke. He simply said that one would be shipped to me the next day. I did not receive the part as he had promised. I received two. These people are awesome. Great product backed up by a "No BS" lifetime warranty supported by superior customer service. read more

Dillon customer service has taken a complete nose dive from what it used to be. I called about some large items missing from an expensive order, the person answering the phone was rude and abrupt. I am missing nearly $700 worth of items from my order, and it was obvious the person on the phone could care less. If I need to I will be disputing the charges on my credit card and they can come and pick what did ship. read more

Spoke with Peter over the phone about narrowing down what I needed. Great guy. Their customer service holds true to their reputation. Friendly and helpful people here. Giving honest and true advice to reloading. read more

I'm on my second Dillon reloader (I upgraded several years ago; nothing wrong with the first one) and have been using Dillon Precision Products for around 30 years. I recently contacted Dillon regarding my precision dial caliper due to a broken clamp (thumb) screw and was issued an RMA number to send it in for evaluation. In less than a week, Dillon sent me a brand new dial caliper. Dillon's customer service and Lifetime Warranty is the gold standard by which all companies should be measured! I am a Dillon fan for life! read more

Unbelievable company with the world's best, bar none, warranty. I bought a used Square Deal B to load 45 and 9. It came set up for 45, so I loaded 200 rounds. They shot great. Went to switch the press for 9mm and discovered a prior owner had stripped some threads, re-threaded some holes, so the new 9mm parts wouldn't work (wrong sized bolts). Contacted Dillon and they said send it, or bring it in and they would rework the press UNDER WARRANTY!!!! Got it back today, and it's like a brand new press. I am a Dillon Fan for life. I'm now saving my pennies for a 650!. Rich Coon Sun City West, AZ read more

We were thrilled to have the opportunity to visit Dillon Precision on this trip! Visited the first day we arrived and were welcomed by the awesome staff. I'm learning reloading but my boyfriend is already doing his own in different calibers and had some questions. Truly a source of expertise here at Dillon. They also have a good variety of powders to choose from (Hodgkin smokeless to Winchester). Love the thinner profile classic blue Dillon color ammo boxes. There are reloading manuals for calibers from 9mm Luger, .357 Magnum to .308 Winchester and many others in between. Also a variety of gun guides available. And of course who could miss their impressive selection of world-class progressive presses that are an incredible work of precision! We enjoyed our first visit so much we returned on our way out of town to do some more shopping. Thank you Dillon Precision for your impeccable service and for having this part of your production open to the public. We will certainly be back again. read more

See all

Stopped in today to replace missing center parts on my case feeder plate. Gave me a whole new one. This kind of service is unheard of. Was also very helpful with my questions and other items. Glad I bought my press from them. read more