Dimitra Designs has always treated us right . They have even had to on occasion do a rush alteration on my little girl's pageant dresses and have always gotten them done on time. They have always treated my little girl like a super star. Her dresses are always winners , they have always picked the most beautiful dresses for my little girl and on several of those occasions we have gotten Ms Dimitra's opinion on the dresses for my little girl when we are there for fitting and finding the perfect pageant dress for her pageants. We love Dimitra's Designs. My grown daughter wore Dimitra's dresses when she did pageant's and those were winners too. This was from when the store was located on S Pleasantburg Drive in a small shopping center.I still have one of my grown daughters dresses it was winner also. I am always recommending Dimitra's to everyone. As long as she has Dimitra's and her store is open this where we will go and we will recommend others to go. :) read more

Please don't go here! Especially for alterations! If I could give them a negative rating I would! One of my best friends got her wedding gown here and we all wish she hadn't! From start to finish the entire experience was a nightmare. First, most of the sale associates seemed unwilling to help us. We look young and they work on commission, so Im sure they assumed we didn't have money which was NOT the case. The first girl we worked with show her 2-3 dresses and told her she didn't have any other options for her. Seriously? She also tried to talk her out of a mermaid style gown. We were stunned by how unfriendly she was! We ended up coming back and worked with Jessica, who was very pleasant, and my friend paid an astronomical amount for a dress she loved. The sample size was one size two small, but the consultant talked her into buying it two sizes bigger claiming it would be better if they fit to her body. This was the first mistake. When her dress came in it was wayyyyyy to big. It was literally falling off her. Dimitras assured her they could fix it so she paid another 500-600 to have it fitted to her body. This was a military wedding so we were in a time crunch. When she came to pick up the dress 2 weeks before the wedding, the dress was so tight that it squished her back together creating a line. I literally have blisters on hand from trying to zip this dress. Dimitras tried to infer that my friend was bloated, on her period or had gained weight so the error was her fault. I'd get that if a month or two months had gone by but the dress went from being huge to being way too small in two weeks. Two weeks. No one gains that much weight in two weeks. Come on. We spent countless hours trying to have the dress fixed to no avail. They claimed they never cut any fabirc out of the dress, but I find that a little hard to believe. Three days before the wedding, it became obvious that they were no going to be able to fix the dress. My friend stood in front of a mirror in her wedding dress that was still too small that was now stained with blood from her getting pricked with pins so many times and absolutely lost it. It was heartbreaking. She (understandably) demanded, in tears, that they refund her money so she could take it some place else to be altered. They laughed at her and told her she would have to come back tomorrow for a refund. When she called the next day, they told her it was her fault the dress (originally HUGE) was too big and that she should have started going to the gym sooner. Comments like that were unneccessary, hurtful, untrue and unprofessional. Never once did anyone from Dimitras apologize or take responsibility for ruining her dress. After spending around 3000 total on a dress, I think it's understandable that my friend wanted it to be perfect on her wedding day. Her grandmother ended up taking out the dress so it fit comfortably on her wedding day and she looked beautiful. Not sure why Dimitras couldn't do the same. My friend plans on following through with a lawsuit to get her money back and I hope she wins. No bride should ever be treated this way. Please, please beware of alterations here!!!! They are not professional! Another girl was getting a bridesmaid dress alterred while we were there and they also butchered her dress. Worse, they kept finding extra ways to charge her. The poor girl was furious! Again, please beware if you purchase anything here. Go somewhere else to get it alterred. Or better yet, spend your money at another bridal shop where the people are committed to making your Say Yes to the Dress moment a positive experience. read more

Jessica was wonderful! She was so attentive and helpful. She pulled beautiful dresses that were exactly the style I wanted. The first dress I tried on was the one I ended up buying. The whole experience was awesome!! read more

Great place with an awesome selection. Natalie was wonderful, and helped my best friend find her dream dress!

TERRIBLE customer service. A sales rep told me about having adequate inventory in a particular line and size range (which there wasnt), manager has not yet returned my calls, reps tried to order me a dress that had been discontinued for over a year. read more

I went to Dimitra because they had a large selection of bridal gowns, however their customer services leaves a lot to be desired. I made an appointment in March and they cancelled it without letting me know, and when I went back in May they wouldn't tell me the designers of any of the dresses that I tried on. I couldn't even send the dress I liked to my mom in NY. Found a great dress (which I had to stalk online to find the designer) but I will be purchasing it somewhere else - not giving them my money. read more

I did not know looking for my wedding dress was going to turn into a huge, time consuming ordeal. With that said, now that I have visited what feels like every shop within a 200 mile radius of Asheville (and in a couple other states!), I feel compelled to review shops I went to, since I clearly had no idea what I was getting into and my experience at each shop ranged from awful to fantastic. I was really, really excited for my appointment at this shop, because from looking online it seemed they had a lot of dresses in styles I had narrowed in on after trying on dresses at several stores. However, I was extremely disappointed that I even took the time to come to this shop. I arrived a little before my appointment and was asked to wait in their sitting area until they could find a consultant to help me. I sat there for about 20 minutes past my appointment time, while I watched MANY of the staff hanging around up at the front. I wasn't really that peeved about it at the time, until I realized there was only about an hour left before they closed by the time we actually started my appointment. Even though through conversation I knew my consultant had been there for a long time, it seemed like it was her first day. I showed the consultant several pictures and style numbers of dresses I liked (several of them ones they advertised on their website...), but she brought me styles COMPLETELY opposite of what I had shown and described to her. I only ended up trying on 3 dresses during the time I was there, and I stood in the dressing room for what felt like forever between trying on each one as the consultant pulled a dress more opposite what I wanted than the last. I also thought it was odd that when I asked who made a particular dress I tried on, the consultant told me she didn't know and that the store takes out the tags and assigns their own set of numbers to the dress. One other thing--the signs on the floors in front of the mirrors are obnoxious and not what I want to see when I look at myself in a dress. One sign reads, "The dress you want to think about tonight is the dress the girl yesterday was thinking about and is coming back today to buy"...or something like that. Thanks for the unnecessary pressure. Unless it is on sale, I was told the dresses would be there and could be ordered. I do have to say, though, my consultant was at least very friendly. What I was looking for and what she pulled just did not jive, and I did not enjoy the way the store approaches bridal sales and appointments. read more

I wasn't expecting much from Dimitra Designs, boy was I wrong! First off, my family and I were running late. I called the salon to make sure it was okay to come in a bit late and was given the go ahead. Upon arriving we were warmly greeted by Jasmine. She told me we only had 30 minutes left for the appointment, as I was late. She was awesome about it and sure knew exactly what dresses to pull for such a short appointment! Jasmine listened to my wants/needs and even knew exactly how to style my hair for each dress I tried on. She never made me feel rushed or pressured and was extremely genuine in her attitude towards me and my family. I fell in love with the second dress she pulled for me. I decided to think about it as I had another appointment at a different salon later that day. Jasmine definitely set the bar, I had high expectations for the second salon. It was nothing like my experience with Jasmine! I ended up driving directly back to Dimitra designs and ordering my dress with Jasmine. Awesome customer service and awesome prices and selection! Jasmine is a gem! read more

Doesn't even deserve 1-star but had no other option. My experience with Dimitra was good until unfortunately my fiancé passed away unexpectedly. I had put my dress on law-a-way so I hadn't even paid enough to have it ordered. I politely emailed them asking for a refund due to the circumstances. After being told for almost 2 weeks that they had to get in touch with the owner I was then asked to provide a copy of the obituary which I did. After I sent that they then wanted the name of the funeral home and their contact info ... I felt next they would ask for proof of his ashes. This was incredibly insensitive of their staff and I would not ever recommend this business to anyone. read more

I would rather put my hand in a meat grinder than to walk into this establishment, again. Truthfully, you would benefit more if you were to set your money on fire than to spend any of it at Dimitra's Design. With that said... I had a wedding dress appointment with Grace Gibson, who has the personality of a rock (she was the dark cloud over my happy day). You would assume that it would be a prerequisite to have a lively personality to sell wedding dresses, but clearly it is not at Dimitra's Design. Stupidly, I ended up agreeing to a wedding gown, and immediately suffered from buyers remorse. I went back the next day, within 24 hours, and THEY broke their own contract bc it states no exchanges, no refunds, no exceptions. BUT. They took the wedding gown back and gave me store credit. Which was not exactly what I was hoping for, but Grace "helped" me special order two Sherri Hill dresses that I could use for my bachelorette weekend. I left Dimita Design's much, much, much happier than the time before. Once I got back to Kentucky I went to a wedding dress boutique and confidently committed to a dress that I absolutely {{L O V E}} not to mention the girl that helped me at this boutique made the experience SO MUCH FUN, unlike Grace. Anyway, after being back to Kentucky for a week or longer, I received an email from Grace saying both the Sherri Hill dresses are unavailable and that it would be best to buy something from the store floor. That is a complete inconvenience for me. It isn't like I can hop in my car and go there to shop anytime I want until I find something - it's a 7 hour drive. I browsed online at other designers that Dimitra's Design carries for dresses that I could use for my bachelorette weekend, since the Sherri Hill dresses were unavailable. I found two Jovani dresses and I sent Grace an email with the style numbers asking if they were available to special order. She replied with they were not available, and that she would no longer special order for me bc it was too time and too much effort and they were going to ship me the original merchandise back to me. It's funny that isn't too much time or too much effort to ship me the original merchandise, but it is too much time and too much effort to simply look up style numbers. Keep in mind I have the new contract which indicates them returning the original merchandise and making a special order. The truth of the matter is, I fully understood that I was an inconvenience to Grace and Dimitra's Design bc they already had my money. Yeah, as you can see, their customer service is top notch... MORAL OF THE STORY: I thought I could trust Dimitra's Design when I was told that I have credit and could special order with that credit and bc I trusted them and the NEW contract that I was given I bought another wedding dress in Kentucky. Which I would NOT have bought another wedding dress if I would have known that Grace and Dimitra were liers and could not be trusted. My only hope from making this review is to stop as many people as possible to NOT shop there bc chances are, you will regret it. read more

Took my sisters prom dress shopping, so had two different consultants. If I could leave a review on just Selena she would get 5 stars! She was helpful and patient and was focused on the task at hand, which was completely different from our other consultant. She constantly disappeared, even before it was busy. Did not speak to us almost the entire time. Good selection but neither ended up with a dress. read more

Just left a successful shopping adventure with bridal consultant, Natalie. She was so professional and did such a great job selecting dresses for my future daughter in law. She took her time getting to know the bride and made sure she addressed her likes and needs. We all genuinely had a great time. Can't say enough about how impressed we were with the visit today. Top notch from start to finish! read more

I am writing this review with regard to a massage I received at the spa at Dimitra Designs. The staff was highly accommodating to my needs. The spa treatments room has a shower in it that I was able to use. That came in handy because I came in after work, and I was a little dirty. The masseuse, Brandi was great, and very pleasant, and really listened to my needs before working her magic. I love massage, and Brandi's technique was refreshing and definitely worked out my knots. The experience was less expensive than the pricey spa's downtown, and I feel like I got everything I needed out of it. I recommend. read more

Ordered a bridesmaids dress with a bridal party. They measured me for a size 10. My street size is 2-4. I assumed the sizing was off because sometimes bridesmaids dresses are sized funny. The dress ended up being so big that they had to take an outrageous amount in and it cost $80 dollars to do it. It wouldn't be that bad if the employees were nice about it. However, I felt the customer service was poor throughout the entire experience. read more

Ask for Jessica!!! After reading reviews and being there first hand, I could see of the associates being rude and pushy. However, I was lucky enough to get Jessica. She was amazing and answered all of my questions and went above and beyond to make my "say yes to the dress" possible!! She was working with myself and another client at the same time and I never felt like she wasn't there just for me. I would say if you go, ask for Jessica!!!! read more

Let's talk about Tuxedo rental guys, my son recently went to his High School Prom and we stopped at a few places. It was clear to us that we were in the right place when we met Miss Hope, Krystle and a few others that made it all about my son! The pricing was more than fair but the service is what made the experience amazing. They have earned a life long customer, thanks to everyone there read more

Wouldn't help me when I walked in with Veils, treated me like garbage. Will never go back.

DON'T order a prom dress online from this store online! The online store is called Prom Headquarters and I found it through a lot of searches for a dress I had been trying to find. At first, it seemed like my order went through and everything would be fine. I even decided to pay $16 for faster shipping so that I could get alterations started. There was no message on the order page that there would be any delay with the dress, or that anything was wrong, but a day after I ordered my dress I received an email from the company informing my that my order was pending. I then received another email that said my dress was currently in production and wouldn't be available until May, and that I had to pay an additional $25 since it was going to be shipped directly from the designer. My prom is in early May, so now I'm not sure if I will even have a dress. The employee I corresponded with was not helpful and did not offer me any other options for how to get my dress faster, and when I checked the cancellation policy I found that I could not cancel my dress and receive a refund, EVEN THOUGH my dress order hasn't even gone through yet. Basically, if you order a dress from this website, you will be trapped and continue to have to give them more money, and your order will come with strings attached, that were not mentioned on the original dress page. Don't make the same mistake I did, and save your money by not ordering from this website! read more

Really bad experience. It's been 3 days. Still no call from a mgr. When you call the store they tell you the mgr is off. They really don't care about customers. I wouldn't recommend them to anyone! read more

Warning... if you need a tuxedo for a wedding and a business that stands behind the rental (which is expensive), DO NOT GO HERE!!! For my daughter's wedding, after purchasing her wedding dress (that was way too big & cost an additional $350 in alterations to have at least 2 inches taken in on the sides) and all bridesmaid dresses here (also, extensive alterations required that for 2 cost alnost as much as the dress itself), we also used them for tuxedo rental. Not sure why they even bother to measure. My husband tried on several jackets, told the lady the size to order. She disagreed and ordered a size down unknown to us until pickup 2 days before the wedding... it didn't fit, surprise! They had to reorder and on rehearsal day with the wedding out of town my husband has to travel back to Greenville to pick up the jacket. BUT THIS ISN'T THE WORST OF IT. The sweet ring bearer had to come in to be measured 3 times, what?! And did his tux fit, nope! Same as my husband, didn't know until 2 days prior. Nothing fit! Jacket & pants too small, shirt way too big ... had to roll sleeves several times & shoes were too small (they were told at the first measurement he needed a wide shoe & 2 days prior to the wedding after requiring full payment they said the shoes don't come in wide, their solution was to order a new pair a size larger for this child to walk down the aisle & up strairs in. Day of the rehersal his new tux & shoes came in, did they fit ..... NOPE! We refused the tuxedo & asked for a refund. The manager informed us that the owner is semi-retired and isn't on-site, after She called the owner and explained the issues with her she refused to give a refund. Not a single piece of the tuxedo fit after 4 visits and had cost $176 to rent. She would not give anything back, not a cent. Their explanation was that he was "hard to fit"! Wait, what ... isn't that their job, to fit? He wears a husky, so they could not fit him, but they didn't disclose this prior to requiring payment for services they could not provide. I ask, was my size 2 daughter "hard to fit" as well, or as my husband suspects is this just a way to get you to sirens more iv their alterations dept. What about the average sized bridesmaids, were they "hard to fit"? And my husband who is also of average sizing and told them what size to order, was he "hard to fit "? I can not in good conscience recommend a business whose arrogance and lack of ethics prevent them from doing the right thing. I accepted every issue in stride, kept quiet and paid additional $$ too make everything fit until the ring bearer.... that was unacceptable. I asked the manager if $176 meant that much to owner, answer is obvious. BEWARE, DO NOT COUNT ON THIS BUSINESS FOR SOMETHING AS IMPORTANT AS YOUR WEDDING! IF YOU HAVE ISSUES, THE OWNER'S STANCE IS OBVIOUS...TOUGH, YOU'RE ON YOUR OWN. read more

We went to look for prom dresses. And I never told them how much I was looking spend. My friend picked out a dress and it was about 3,000 dollars, and the service lady said "you're in the Mercedes Benz section, I think you need to go back to the Toyota Corolla section." Talking about the type of dresses I was looking at and the prices. I think it was rude and disrespectful. I left right after and I will NOT be back. read more

Worst experience ever from start to finish (Wedding Day). We arrived for our appointment with all bridesmaids in tow. Bride found one that suited everyone. We were told our dresses need to be in by March 12th to get them the first week in June which would give us plenty of time for alterations. All our girls went back on March 12th together to be weighed and sized by the staff to be told what size dress to order. All dresses were paid for on that day. The second week in June the bride called because no one had seen their dresses yet and she was told the dresses weren't due to arrive until July 22nd (wedding date was August 5th). After some very rude conversation on the stores part they admitted that they didn't even place the order until March 28th and there was no way they could get the dresses before July 22nd. They were told up front then and there that they needed to call the dress maker and get the dresses immediately. The dresses showed up that same week on Friday. Only 2 of the 4 dresses actually fit (remember they measured and told us what size we had to order. Of the 2 remaining dresses 1 had to be let out about 3/4" and the last dress had to have 9" added to the side by a professional tailor using the material that was cut off of the other dresses that were hemmed. Fast forward to wedding day disaster!! One hour before the wedding one of the zippers burst open. After 3 people pulled and pulled we got it down enough to get the dress off the bridesmaid and about 15 minutes later we had the zipper working again. Got said dress back on bridesmaid and within 5 minutes said zipper burst open again and the pull completely fell off the dress. We are now 30 minutes from wedding time and we have a bridesmaid (who is also the soloist) with no dress. We ended up cutting out part of the bottom layer of dress to make a sash type belt and used safety pins to pin the waist together. Then we used more pins to pin the rest of the dress to her undergarments to make it tight enough to hold her in the dress. For $250.00 a dress the zipper should have never broken and their store employees should know how to measure correctly. We will NEVER go there again. Oh yeah and make sure you know that everything they sell is non refundable so you won't get your money back even if it was theirs or the dress makers fault. read more

The dresses were gorgeous and they had a wonderful selection (we were looking for prom), HOWEVER the service was horrible. The consultant was rude, and pushy, kept giving my friend and I evil looks if we didn't like the dress, and would push my friend to try on dresses WAY out of her price range. She found a dress she loved but refused to buy because of the customer service. I was supposed to try on dresses next, but left quickly. Disgusting attitude. Absolutely disgusting. read more

We got a nice dress for the prom here. Everyone was nice when we were coming in (although you have to register before even looking at the dresses). My daughter tried on a few dresses and found a good one; we were very happy, although I feel like they were just trying to push her to purchase one quickly. We found the right one after about 30 minutes. At one point someone pulled a dress that she wanted out of her dressing room so someone else could try it on which I thought was a bit rude. We ended up buying that dress so it wasn't that she said "no" to it; she was just trying on a few others and it was still in her changing room. Then we said thank you after paying in full, and the associate turned around and wandered off without saying anything; undaunted, we said a cheerful "bye" with a wave to the sales associate and people at the door who also couldn't be bothered to return the favor of being as polite as they were when we came in. Just a business transaction, which is okay, but left the experience really weird. We were happy because we found a nice dress, but once they take your money, they really have no use for you. I'll give a smaller dress shop a chance next year. read more

Dimitra Designs and their phenominal staff ALWAYS give us the red carpet treatment. Kim has chosen pageant and prom dresses for my girls for the past 8 years. Every single gown has been a winner. Thank you Dimitra Designs, and especially Kim,for providing quality, elegance and uniquely personal care each and every time we walk through the door. read more

I went wedding dress shopping today. Natielle helped me find my dream dress! She got ideas of what I thought I liked at the start and picked out numerous dresses that I loved, all in my ideal budget! She found my dream dress!!! and she even found more accessories to make it even better! The experience and service was nothing short of magical! If you have an event or wedding make sure you go here and ask for Natielle ! read more

Don't go here. My fiance went there and said the whole time that the sales rep would not listen to anything she said. Everytime that she said she did not want something they would bring those type dresses out. The rep acted the whole time she didn't care and was very rude. DONT GO HERE read more

My daughter (17) along with 4 other friends went to Dimitra Designs on Saturday March 26th around 12pm-1pm to look at prom dresses. She had been particularly excited about going to Dimitra since this was her first pick a few years ago when we visited there for another occasion. This was her first prom shopping experience that ended in her feeling less than adequate along with disappointment and almost to tears. From her story this is what she shared: Upon entering Dimitra Designs we were greeted by two staff that were semi-friendly. They asked us if we had an appointment and then had us fill out cards asking us for our price range, date of prom, etc.. They walked us to the section where 4 other girls would assist us. The girls from this point on were so rude that one actually mocked me because I didn't hear her telling me where/who to ask something. They were complaining about the fact that their were 5 of us and none of us knew exactly what we wanted. (imagine teenage girls knowing exactly the prom dress they want?) They didn't really try helping us and were overheard talking about one of my friends with us. They were in a snide and snobbish way saying that she was to big to be trying on the size dresses she was trying on. It made us not only feel unwelcome but as though perhaps we weren't good enough for them to help. Now I am not a typically over dramatic teenager who gets their feelings hurt easily but to say they upset me is a understatement. This was my first experience with this and I don't want anyone else to feel the way we did. Now from a parent's perspective I will tell you this is not acceptable so I called the store around 4 pm the same day as I had planned to go and speak to Dimitra concerning this matter. When I asked if Dimitra was there the person who answered kept trying to assist me and I explained I would rather speak to Dimitra or a manager. At that point I was told neither were working that day. I asked when they would be there and she said Monday. I gave her my name and phone number and requested they please call me. I never received a call so I called again on Thursday,03/31. I again asked for Dimitra or a manager and was asked what they could help me with. I explained I had called on Saturday and left a message to which no one returned my call so I wanted to speak with them. At that point I was told Dimitra was not available and the manager was assisting someone else but she assured me she would give them my message and have them call me. I once again never received a call. I elected to pull up the reviews on google to see if anyone else had issues that compared to mine and found it is most common. As someone who has owned a business I would think the Owner would take pride in their reputation as well as delivering great customer service to EVERY client. And while my measly $1000.00 dress budget set for my daughter may not be a cause of concern for them, I would think the feedback I plan to share with everyone to seek services elsewhere will perhaps encourage them to better train their staff going forward. read more

If I could give a lower rating I would. This was the worst experience I have ever had with a business. I went to Dimitra's to look for a wedding dress. I had made the appointment weeks before and received a text message confirmation. When making the appointment I also made sure there would be dresses in my size and budget (I had a smaller budget and I wear a size 10). The lady on the phone assured me they could help me. Upon arriving to my appointment the "consultant" acted as if they had no appointment for me and I was putting her out by coming in. The consultant told me they probably wouldn't have anything for my "body type" and nothing in their store would fit in my budget because of my "body type". I am not a small girl but I am also not massive. Not only was the "consultant" rude and body shaming me but she only brought dresses in sizes 16 and 18 that were way too big for me and looked awful on me. Every time I asked about something or said something she rolled her eyes. When my family went to look for dresses in the store they found ones in budget and in my size 10 and 12. It was obvious the "consultant" just wanted me out of the store. I wish I could tell you her name but she didn't even give me the courtesy to tell me her name. If a tall blond comes your way in the store, run she's rude and inconsiderate. I went to other stores and the dress I did by was a Rebecca Ingram size 12 and is gorgeous despite my "body type" (the dress I bought is carried by Dimitras but their "consultant" wouldn't pull it for me). I have told everyone who will listen about how awful this place is and will continue to do so. It has tarnished my wedding dress shopping experience and that is something I only get to do once. Awful. Awful. Awful. read more

This was by far the worse experience I have ever had in my life! My daughter was there to pick out her Wedding dress, we had an appointment and she had verified it prior to our arrival. Our budget is limited and so she called, ahead of time, spoke with someone on the phone who assured her that they had dresses available in her size and price range. Upon our arrival they seemed to not even know we were scheduled. The girl that ended up being our "bridal consultant" seemed to take it on as an arduous task. We were taken to a room where she indicated that things were very rushed (as if we had arrived late, which we had not). When we told her our price point she told us that they did not have anything in that range with what she wanted, but that we would have to increase our price point by at least $500 or more. When I pointed out that we had called to confirm this prior to setting the appointment we were told well that was incorrect information and it was incorrect because we had not spoken with a bridal consultant (can you say bait and switch??). When pushed to show us something in our price range, she brought us one dress, when my daughter agreed to try it on, as the consultant turned to lead her to the dressing room, my other daughter saw the consultant roll her eyes.......as if we were beneath her. My daughter, the bride to be was absolutely mortified at the treatment that she received at this place. We were not allowed to look through the various dresses to see if there was one that we might be interested in, instead we were told to go sit back down and wait for her to come out. After trying on only 2 dresses my daughter begged me to leave and not try on any more dresses, she was so distraught at the treatment she received. I confronted the "consultant" and told her that she should be ashamed for treating a bride the way that she did. This is a special time in a woman's life and this woman absolutely destroyed her memories! You should be ashamed of yourselves! I hope that this post helps save someone from experiencing this horrendous experience that my daughter will now have for the rest of her life! We ended up finding a consignment shop who saw us, without any appointment and gave my daughter the treatment that all brides deserve, even if they do not have a high budget! and, Karma being what it is, the dress she found, is a by a designer that this store sells and was within our price range! Hope that lack of commission eats at you forever! read more

We shopped for a bridal dress on Black Friday. It was a busy day but Jessica Williams took her time ask questions about what we were looking for. Even though we didn't find the dress on that visit she did her best to help. read more

My recommendation is to go somewhere else! When my daughter went to pick up her prom dress on the day they promised alterations would be done, it was no where to be found!!! BTW, we had paid for the dress and alterations in full before the promised pick up date. After an hour of searching, they realized that it had been sent to another lady's store (that Dimitra doesn't own) to be altered there. They were going to ship the dress to my house but I opted to pick it up since it was in Simpsonville. When I got there, the dress had not been altered and still had pins in it. Didn't even have a tag on it as to who it belonged to! I guess if they had shipped it to me I would have had to take it back to Dimitra's to get them to alter it. The lady in Simpsonville had me bring in my daughter the next day and she altered it free of charge (to me). When I went back to Dimitra's today to get my money back ($45 for alterations), she, Dimitra herself, was indignant and refused to give me the full refund, only half. Said that they had a contract with this lady in Simpsonville and since the alterations had been done, couldn't refund my money. Well maybe they had a contract with this (very nice, professional lady, I might add) but I did not! I paid Dimitra's to alter that dress and I certainly was not expecting to run here and there to get it done! Dimitra even compared it to a doctors office in that if I had gone to a doctor and he was late and I still got the service I would have to pay. Uh what?! If I went to a restaurant and the meal was not up to par, I would be given the entire meal for free! I was not asking for the dress for free. I paid almost $500 for it. Only wanted the $45 for the alterations that I paid THEM to do and THEY did not do! If they have a contract with this other lady, then that is between them and should not make things more difficult for me! When I asked if $20 was worth her reputation she said yes, that's why she's been in business for over 20 years. Wow... if only she had corrected her mistake and refunded my $45 alteration fee, all could have been forgiven.... read more

Literally the worst bridal experience and service I could have ever imagiened. I went a few months ago when I first got engaged to start looking at dresses, my experience was decent the first time fairly helpful and kind, ect. Well I made a second appointment a few months later specifically to try on a dress I found online and fell in love with and to hopefully try on some other similar styles because the style and fit of dress I wanted had changed from my first inital visit to the store. The lady that helped me was the same from the first visit and she did pull that dress and one other one but that was it. She was so uninterested in helping me this time with the dress or to pull any similar styles. There was no help getting in and out of the dress, my sister literally had to do it all for me from putting the dresses back on the hangers to doing the buttons, or clamping the dress tighter to see the fit better. Our assistance would come back maybe every ten minutes or so not because the store was busy or because she was helping another bride or coworker, but because she was sitting down at another area of the store talking to someone that obviously a male friend or family member. I would never ever buy a dress from here. I do not think it is weird or unreasonable to have wanted a second appointment or that my mind changed on what type of dress I wanted so essentially needed other dresses pulled than from the first visit because a wedding dress is an important and big purchase so if they are unwilling to help if a decision cannot be made on the first visit then they are in the wrong business. I am at the age where literally all my friends are getting married and planning weddings and I will not let any of them make the mistake to come this store there are so many more friendly shops in the upstate that let you take your time, take pictures, and actually help you with the dresses so your family can enjoy the experience and not be the ones to do it all. Also FYI if you happen to need a third appointment they charge you $100 so my suggestion is to never make the first appointment and go somewhere that is worth your business. read more

I had a great experience at Dimitra! Was only the second place I'd gone to to look for my wedding dress and am SO glad my maid of honor got us an appointment here. We had Jessica W., who was so easy to work with, really personable and nice, and I wasn't afraid to tell her what I liked and didn't like. I told her what I was looking for and she brought out multiple options that I really liked, including my dream dress! Planning to go back for my bridesmaids dresses and my fiancé will go there to look at suits as well! Definitely recommend! read more

We were looking for a wedding dress. Our sales associate was very nice however she pulled a dress that was way over our budget. She knew what our budget was so that was a dirty trick! When my daughter tried it on she looked stunning, we both thought "THIS IS THE DRESS" until we found out the price. I tried everything I could to get that dress for my daughter but it was not going to happen. We walked out discouraged but didn't realize just how bad this would be later. Every dress we tried on at other shops was being compared to "THAT" dress. My daughter and I both had to try hard to get that dress out of our heads. Thankfully we found another shop that was fantastic and found a dress that she fell in love with. A word of wisdom, make sure you know the price of every dress they bring you to try on before you try them on. read more

This was an awesome experience!!!!!! Our consultant Olivia was thoughtful and kind and listened to everything we said. She brought out the most beautiful gowns and one was more perfect then the rest. YES we said Yes to the dress, the perfect wedding gown for my daughter read more

THIS IS THE WORST STORE EVER! DO NOT SHOP HERE! I gave them 3 chances and they failed every time and they DO NOT CARE. If you want a great BRIDAL EXPERIENCE, DO NOT GO HERE!!! I was waiting for a call back regarding a paticular style of dress and ties for the groomsmen. Luckily, I started planning early and there are other great store options. Weeks went by and when I did get a call back, the person that called me told me she found my number behind the register while she was cleaning. She asked if she could still help. I said yes, and explained to her what I initially needed. She told me she would have to call me back... go figure. I never received a call back. I visited the store with my mother who had traveled out of town because of a sale they were having, and the staff is RUDE and not very knowledgeable. There is one lady that was nice, and unfortunately I do not remember her name, but she works in bridesmaids and mother of the bride dresses in the very back. She is very tall and african american. I figured I could visit the store and it be a one stop shop... BOY WAS I WRONG! STAY AWAY.. By the way, my future mother-in-law left her glasses there by accident tonight in the dressing room and called the store right before closing time, and she was hung up on several times by the OWNER. I understand now why customer service is not very important! read more

Customer service and the people that works there are the worst, Dimitra is never around.. I did found her on facebook and told her the problem I had with the dresses and she will fix them. If any problems there I recommend you go straight to Dimitra, she never knows what is going on there. read more

The most unprofessional salesperson (Lyn) helped us after waiting for over 30 minutes past our appointment time. My future daughter-in-law was asked about her style, price point, ect....then we asked to buy "off the rack" well... we were brought the most hideous dresses and told there was nothing like what she wanted in her price point. So, we upped it again and still were not brought any with the style features she wanted. The saleslady did not help with getting in and out of the dresses and stuck my daughter-in-law 3 times with the pins! I would never recommend this business to anyone. read more

I found my dream wedding dress at Dimitria Designs for a great price. Their selection is fantastic, and the fact that I could actually try dresses on in my size, rather than being rolled and clipped into one, was awesome. However, the customer service is HORRIBLE. These people care more about the girls who are there for pageant dresses then they care about the brides. As I was trying on my wedding dresses I did not get a single compliment from any of the staff, but the 14 year old next to me had the whole room talking about how fabulous she looked. Don't go there if you want to be outshone by a beauty queen when looking for a dress for your ONE AND ONLY special day! read more