Thank you Dino's! The true storage place with reasonable prices and value! Perfect location and safe neighborhood with security measures...Friendliest ever! read more

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DON'T DO BUSINESS HERE IF YOU CAN HELP IT!!!!! BUYER BEWARE!!!!! These storage facilities are severely overpriced and then they will come back and tell you that they forgot to charge you 10$. They will not work with you on anything. They will tell you that you have to have furniture covers and if you buy the covers from them, they will fail to mention they are non-refundable. If you don't use them and don't take them out of the package, they still will not refund them or return them under any circumstances. This is a horrible and greedy company!!!!! read more

I needed storage for my mom asap . Liz was so polite, friendly, and understanding. I can tell that she takes pride in her job. Definitely recommend this location and Liz . read more

Update: In February 2021, cold temperatures burst a pipe which resulted in a major flood. My unit was not significantly affected, but I met several customers who lost everything. I was astounded that NO staff were present on site the Saturday after the flood. They weren't even answering the phone. A dumpster (allready filled to the brim) was provided, but no mops or fans or anything else was being provided to help customers mitigate the damage. It took Dino's a few days to notify affected customers. I realize that this kind of disaster must have been overwhelming for the staff, but I was profoundly disappointed by the response I saw. This location has indoor, climate-controlled storage lockers for a price which is lower than many places charge for their mouse-infested outdoor units. This location is notable for its giant 5-floor storage building. They also offer non-climate-controlled spaces and outdoor RV parking. I've done business with a half-dozen storage places over the years. Here's how Dino's stacks up: Ease of access: It's easy to get my stuff from my car to my locker. They have a few carts for carrying bulky items, and the elevators are big enough to fit all but the largest sofas and beds. They could have done a lot better job with numbering the units...it's quite confusing at first. If you get off the elevator on the wrong floor, it's almost impossible to detect the mistake.  It would be really helpful and really easy for them to color code each floor of the building, if they cared to do so. Vermin: I've seen no sign of any vermin whatsoever. Units are fairly well sealed, though many indoor units have an open ceiling. Of course, if someone moves in with a box full of mice, all bets are off. Other customers have indeed reported mouse problems. Water: Units on the very lowest level of the big building could be vulnerable to a major flash flood along the nearby creek. The roofs are in good repair with no sign of leaks. The site is well drained. Security: Cameras are everywhere and lighting is excellent. To get into the big storage building, you have to enter your code twice (once at the gate and once at the building door). "Tailgating" through the gate is commonplace, but that's true just at just about any storage place. In 2020/2021, it has been common to see the main gate stuck open. Some of the security is very easily bypassed (details omitted for obvious reasons). Billing: I feel lucky that I haven't been hit by any billing errors. After violations in years past, they now claim to be fully PCI compliant (meaning your credit card information is handled safely and securely). Make sure you understand your contract and understand your insurance! read more

Terrible service for the monthly fees. The staff do not hold true to their hours of service and is very unreliable. I pay for full 24-7 access yet hardly have access 24-7 because of unknown reasons-door is usually "broke" or building is closed. Would not recommend keeping your belongings here. read more

Dino's Storage - Random closing of building, I can't get into my storage unit for something in my unit. Was not notified about this closing either. - Self Storage Near Me - Bellevue, Nebraska

Worst company I've had to deal with. First told need to submit by the 21st of the month to move out. Missed it by a couple days fine. Payed for another month. Then next month I email to make sure everything is good to go. "No it needs to be 10 days before and old submitted info is for the prior month so we can't use it." Will never recommend and will actively discourage everyone from using this company! Oh and they have rats in the climate controlled units. Keep that in mind. read more

They're just OK but they have the most backwards access policy. Once a month they change the gate code and you have to call them on the seventh or eighth of the month. If you don't call and you need to access your storage unit on a Saturday or Sunday or after hours you can't get in, even though you're fully paid up, it is the most backward process. I understand it's to stop people accessing if they're not paid up however, they should think it all the way through and automatically send out a text or an email with the new code. We are paid up and now this weekend we urgently needed to access our storage unit. read more

I highly recommend NOT utilizing this storage facility. Initially, my experience with the management was positive - they provided a large, climate controlled unit at a fair price. I had the unit for several years and did not have issues so I admit, I did not check the unit very much the last year I had it. However, earlier this spring as I was moving out to an apartment, I was HORRIFIED to find numerous amounts of mice droppings, bug carcasses, and mice nests inside my unit. I was appalled. There was mice poop and pee on my sofa, mattress, and box spring. I had to throw upholstered furniture away, along with some boxes of belongings that had been compromised. Normally, I wouldn't leave such a negative review, but Dinos at 1001 Cornhusker in Bellevue has NOT responded to my emails or phone calls regarding the condition of my unit. I sent them these same pictures and asked for them to at least credit me back some of my rent as I had to pay thousands of dollars in replacement furniture and personal belongings. They did not respond to me. Not one email. I would encourage the owners at this location to stop spending so much time putting up religious slogans on your public signage, and more time with ensuring your customers' climate controlled storage units are pest free. I will take accountability for the fact I did not wrap my mattress and box spring in plastic. I will take accountability for my sofa and cushions and bedding not being wrapped in plastic. You, Bellevue Dinos, need to take accountability for not working with a long standing customer. You need to take accountability for allowing pests into your secured, climate controlled facilities. You need to take responsibility for customer service and actually TALK and RESPOND to your customers. I will never use Dinos for storage again. There are plenty of other options. I'll happily drive out of my way for a business that values me, my belongings, and my money. The Dinos brand is forever damaged for me after this horrible experience, and I will not use ANY of their locations and will urge all of my family and friends to do the same, as they have already seen these photos. IF YOU HAVE A DINOS STORAGE UNIT, PLEASE ENSURE YOUR ITEMS ARE ALL WRAPPED IN PLASTIC AND CHECK YOUR UNIT EVERY COUPLE WEEKS TO LOOK FOR MICE DROPPINGS AND DEAD BUGS. read more

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Called me to tell me they were going to cut my lock. I said I got paid the 12th. Never at all did they say I had until the 8th to pay. I called on the 12th to pay the full balance as I said I would. Guess what? The auctioned my stuff. So that's friggan rad. They totally screwed me by not communicating the date with me when I called. I had things in there that were my children's and that were my grandparents. Fucking cool. I'm devastated and I'm angry. I called again and asked for collections, was told nobody was in and they'd call me back today when they were in. Did anyone call? Hell no. Bunch of cowards and thieves. read more

Where to begin. My unit along with several others were broken into back in December of 2020. They advertise 24/7 security in the form of controlled access and alarm system. Well Dinos didn't feel the need to tell me at the time of my signing my rental agreement that the alarm system was broken and had been for sometime. I have serious doubts they had intentions to fix it in a timely manner since it had been broken for apparently sometime (police told me during the investigation). So with no security system the thief(s) literally walked in with POWER CUTTING TOOLS and sawed locks off several units. Oh and this was over a period of weeks according to the police. WEEKS. And Dino's did nothing to remedy the broken system or notify customers of the problem. Everything, and I mean everything was stolen from my unit, all that was left was empty boxes. Well that's what insurance is for right? Dinos requires you to purchase their protection plan at a monthly cost. So I ask about what I need to do file a claim. They first told me to contact my homeowners insurance. Excuse me? No I will not be filing a claim with my insurance, I was required to purchase your insurance and will be using that. So I file a police report as well as a claim through them with a list of what was stolen which I doubt is through an actual insurance company and instead just them being 'self insured'. I finally get a response saying my claim is denied. Excuse me? They claim since I didn't tell them what was being stored prior to the incident my claim was denied. That's right, apparently they need an itemized list of EXACTLY what is being stored at any given time. So in other words any time you add/remove items from your storage unit you need to notify them so they can keep track of what is in your unit. Seems pretty shady they want a list of what it is in every unit at any given time. Especially when 'random' units are being robbed. There's video evidence of my property being stolen but since I didn't update them of what had been added since starting the rental they denied my claim. I reminded them of the rental agreement and no where does it say they will need an itemized list of what's being stored at any given time. I also pointed out the negligence of failing to provide security knowing their system was broken. Best I got was a response saying they would 'look into it' So sure. If you want zero discreetness of what you are storing with a company that fails to provide or care about security go for it. read more

This is the worst place.. you cannot communicate with anyone after hours. the gate was not accepting our code and we could not get into our unit at our convenience and no one to talk to for emergency situation. I signed up December 30th told I would get January for free and paid for February. now saying I owe. we sent notice of vacating the unit through dinos website per instructions and now being charged for the month we were not there. The communication is horrendous and the customer Service sucks. read more

I am very unhappy with the experience I had with this location. I don't know anything about other locations,they may be fine . I specifically paid for the indoor climate controlled storage because I didn't want mice getting into my things. I HATE mice. After 6 months of storage I came to supervise my belongings being loaded to move cross country . Got here the day before the movers, everything is covered with mouse droppings. Inside boxes, chewed on some fabric items. I went to speak with the manager and told him what I found . His response was just a flat, uninterested, no empathy "well"? Like it wasn't his problem and he couldn't care less. So glad that I paid for the indoor storage, really helped. After I got everything out with the movers, who almost wouldn't take some of my things because of the mouse droppings , I left a couple of empty boxes, and some tape scraps. I didn't sweep the floor . I got a call from the manager asking if I would be coming back to sweep. I told him no, I'm done. He got all attitude said, "I'm trying to work with you ". I can't believe this guy's nerve. read more

If I could give them a zero star, I would. Do not take your business to Dinos. i rented from them for almost 2 years. I was sick, presumably with Covid19.back in March and spoke with Staff in Bellevue, NE. Their staff told me they would waive late fees for both April and May while I got caught up on bills. I was sent a bill for $60 in the 3rd week of May saying I owed late fees for April and May. I told them about the conversation and they made me send paperwork proving I was sick with Covid19. I told them people couldn't get tested back then because the entire metro area only.had 300 tests, I hadm't traveled or been in known contact with anyone. I ended up being forced to pay the $60 in late fees even.after Inhad sent all proof from my work that I had been out for presumably Covid 19. I immediately alerted them in writing that I would be vacating as of May 31, 2020 and took my business elsewhere. Now they have been harassing me and telling me I owe them May rent plus late fees when it has already been paid. Luckily I have proof that I paid those months with my bank statements. DO NO DO BUSINESS WITH THESE PEOPLE. THEY ARE EXTORTIONISTS read more

Karin does a good job she watches out as she called me today someone was in my locker but it was me its nice to know someone cares

I put my stuff in the controlled air section for aprox 4yrs. Paid on time faithfully. Somehow rust water got onto my leather furniture. I talked to them and filed a claim. It took them 2 months for them to come back and say there is no way water could have got in my unit. my couch is now ruined and they are off scott free. So I am taking the time to say DO NOT USE THEM!!!! They raise your rent, and dont cover what needs to be covered under their insurance policy. Horrible management and I would not recommend them to ANYONE!!!! If you have your stuff there I suggest you go check your stuff, as mine was damaged!! read more

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I have been a customer here since the early 2000's. Recently, the debit card I used to pay my monthly bill was hacked. The bank gave me a new one, and I reported the new number to Dino's. This was in December. In January and February, the charges were paid, as usual. March 10th,I was informed that my payment was past due. I told them that I've always been on automatic payment. They informed that the bank "had a hold on the account." I found this odd, in that all other automatic payments due the first week of the month were paid in full. I called my bank and was informed that they had not put any hold on my account since the December was resolved. The only explanation that the bank lady and I could come up with was that Dino's submitted for the March payment using the old account number. Anyway, I paid via the website and told the local office that corporate must have screwed up keying the payment. I got Corporate's number, was basically told that this was all MY fault and told that I was locked out until I came up with a $30 late fee, which Inam currently disputing. STAY AWAY FROM THESE PEOPLE! If you have stuff stored there, find room elsewhere. read more

And another update. As you can see below the manager/owner asked me to contact her, I did, and never heard back. Again, these people and their crappy customer service, overcharging and I would say near theft of my property is cause enough to avoid at all costs. read more

Dino's is clean, safe (well lit, strong locks/gates that WORK(!!), and attentive staff (they walk the premises daily (checking locks, signs of damage, etc.)) and their staff has always been respectful and helpful.  Wilfred, one of the managers, has been exceptionally kind each time we talk on the phone or in the office.  Recently,after chatting a bit and sharing some details about things in common, he graciously offered some wise advice, an aspect in business I can't say is found very often anymore -- and I'm glad he showed such kindness, it's a rare commodity. Dino's Bellevue location also has a moving truck they allow existing tenants to use...haven't seen THAT level of service anyplace else - you can even rent it longer periods for far less than other truck rental places - add this to the 24/7 access to units and you've got the perfect combo for helping reduce stress felt during moves, Dino's service(s) save me time/effort by making thins easier to do. I've read the other reviews, those experiences are WAY different than mine have ever been, really makes me wonder about their motive, maybe its just an 'entitled' perspective...either way I know with Dino's I get exactly what I expect/pay for - no surprises, just satisfaction. read more

Terrible customer service (rude and didn't know his job) and even worse accounting system. Their system failed then they charged their customers late fees and it was all due to their accounting system breakdown. The local staff is nice and they have tried to help but have limited access to account and other information. I would not use this storage company, again, and I can't recommend them. read more

Firstly, I've been with familiar with Dino's for years. The staff is friendly, the rates are reasonable and I have a good feeling of security leaving my stuff there. I'd recently come across some negatives reviews that had to do with the staff and the billing. (I can't speak for ALL the staff, but, as stated before, the interactions I've had have all been positive.) As far billing is concerned, yes they do have late fees. (The same as every other utility.) The contracts are very specific in stating their billing policies. I suggest that if you're a stickler for specifics, security and service, give Dino's a try. read more

I've had a unit with Dino's storage for over 2 years and for the most part I've been satisfied with their service. I have moved to another state so I don't remember the gate code (I still have my lock key) anymore. I called Dino's Bellevue and I was more than willing to give all my information over the phone to confirm my identity yet they refused to provide that for me. Being from out of state it is more convenient for my schedule to access the facility on Sundays and of course they are closed so even if I have paid for my unit on time each month, I still couldn't get in because I don't have a gate code. This is a ridiculous policy to have, if banks and other financial institutions are willing to confirm your identity with security questions why can't a storage facility do the same thing? Matt, the Manager was condescending, showed no empathy and was not willing to resolve the issue. Another issue I have is that, no matter now many times you update your address and information online if they still have the wrong information, it's still my fault. I have paid my unit with my current address, email address and current phone number via Bill Pay yet they can't send the notice of fee increase correctly. Let's not forget the fact that I have updated my information over a year ago yet no correspondence was sent to me. The incompetence is unacceptable and frustrating. read more

The staff wasn't very pleasant and they're more than happy to take your money every month and decline one fee reversal. I have used their facilities for over a year and an unexpected card issue came up, making my current payment method invalid. I was notified via an e-mail I received at the end of my work shift one day when they were already closed. Their office hours were during my scheduled shift the next day, and as we were short-staffed, I was unable to get away to make personal calls. I called the very next morning when they opened to fix the problem and was informed that since I didn't contact them the previous day, I would incur a $30 fee for paying late. This, mind you, with under 48 hour turnover of the message. My hands were tied, I explained the situation, and the secretary said I'd most likely be granted a fee reversal because I had never once paid late, but I guess their fists are tighter on your cash than a python on a rat. A faithfully paying customer slammed with a ridiculously high late fee (nearly half of what the monthly rent of the unit costs) with a "you snooze, you lose" spirit. Their codes are also not up to any good standards of security. They assigned me a "temporary" code that is embarrassingly high chance of being guessed. It's been over a year since I started storing my items here and I have yet to be given a different one. Edit: They must have seen my review because I was given a new passcode shortly after it posted. The rates increased and I was not notified, but thankfully, I overpaid one month and that was enough to cover the several months I went unaware of this rate increase. The remainder was eventually used against my monthly charge this month so I'd be back at zero again. read more

Horrible service. For one thing they never answered their main line, which didn't even have a voicemail set up so I wasn't sure it was the correct number. I contacted the main line who was very nice and transferred me over to the bellevue location. The guy who answered was incredibly rude ( I now know why he didn't give his name). I had a single price question that he wouldn't take two seconds to answer and told me to use the Internet instead. When I asked again he huffed and actually hung up on me. Upon calling back he was even more of a jerk and at that point I decided go with another company. Serious lack of professionalism. read more

I started working at Dino's as a training day on 12/29/20. They didn't have the parking lot plowed and I got stuck in the snow. The next day I called to make sure my car was still there so I could get a ride to pick it up. I was told it was and they were not towing it. My car was gone when I got there. I called headquarters once again and was told that they didn't tow it. They guaranteed me that they didn't tow it and they didn't know who did. Finally after a while and not knowing what happened they gave me the number to their towing department which is also owned by them. I called them and sure enough they did tow my car after being told and promised almost a dozen times that they didn't. They refuse to release my car to me unless I pay them even after their mistakes. Not only that but I never signed any paperwork for this job and they expected me to shovel snow in tennis shoes even though it was not mentioned on the job description. After all this Dave Paladino the owner Venmo'd me under the table for my work and didn't even send me the agreed upon amount. They claim to be a Christian company but if you google the owner at all you will soon find out that is not the case. If you deal with them in any way that I've had to they will consistently lie to you and even admit that they were "mistaken but it doesn't matter you still need to pay." This is how they treated me a new "employee" but not technically cause Dave paid me under the table. read more

My husband and I travel with our job and have 2 storage units at Dino's. My problem is that they have been overcharging us every month. The first time was on us, as someone stole our card information and we had to get a new debit card. I didn't update Dino's with my new card on time and they charged us a fee on top of our usual monthly rate. They did not once call or email me or my husband to give us a warning. Ever since then they have been over charging us on accident and every single month we are having to call them to politely remind them that they are over charging us. It's getting really really old. My husband just tried to call this morning to remind them again that our unit was overcharged, and the man who answered the phone (he didn't state his name) told him that he couldn't help us as he is not the property manager, and that Matt is our property manager. We have not been reimbursed the money that has been taken from us (they keep saying they will roll it over to the next month), and we are really unhappy about this. We will definitely be looking for a new storage unit the next time we are home because this is starting to get ridiculous, which is a shame as we like the location of Dino's in Bellevue and we like the temperature controlled units. Please, do yourself a favor and find another storage place, these people are incredibly rude and unprofessional. read more

My experience with Dino's storage in Bellevue was absolutely awesome. The facility is clean, well kept and lit, the gate works perfect. Management made it easy by loaning out there truck free of charge to move my stuff. Also, due to me being in the military and leaving the area, closing out my storage and stopping the automatic payments was as easy as sending an email. Did I mention the rates were reasonable as well! I would definitely use them again and recommend them to anyone! read more

I have been a customer at Dino's storage since 2015. This company has unfortunately gone downhill in the last year or so. I would not recommend. They used to be helpful and friendly, now they act like they don't want or need my business. If you are the type of person who likes to be treated with respect and common curtesy by a company you Spend a lot of money with, then DONT rent a unit at Dino's. I would also like to warn people about the mice problem. I brought several plastic tubs of Christmas decorations home last October. They were full of mouse droppings, and actually had live mice in them. I had to go buy traps and caught 5 mice. Never had mice before, and never since. If my wife was still alive she would have had a fit! The unit is indoor climate controlled ( nice atmosphere for rodent populations!) This review was provoked by a very negative experience with their billing and their total lack of empathy or caring. There was a billing problem on March 1st. They did not bother to inform me by phone or text or email. Now on March 25th I realized they never billed me and I had to call them. Now I have to pay them $176 instead of 116$. Since they never told me my automatic payment didn't work this month, I guess they were going to double down in April if I hadn't noticed! read more

Terrible customer service. Dropped in to see facility and rates. Salesman was very short, and rude. I will not be spending my money there, and will make sure to share my experience with others. read more

The facility itself is great - climate controlled with motion sensing lights, so you're never in the dark, and carts are provided. Paying the bill is much more complicated than it has to be. They apply an additional charge if you want to receive a bill. You can pay your bill online, but there's no online account to log into to see what you owe or confirm what your unit number it, and they don't accept payment at the office. Additionally, we moved into a larger unit for the last month at an additional cost of $15. Because of the difficulty paying, it took us a week to get payment to them. In that short amount of time, they had locked our unit. If they could fix their billing and payment, this place would be great. As it is, the system is so bad, they lose 3 stars for their abysmal payment system. read more

Dinos has been great to us. We choose them as our storage unit because they had the temperature controlled units and they have a moving truck you can borrow for FREE! That was the deal breaker for us, we had to store pretty much our entire house so to save money on a truck was well worth choosing Dinos. The staff had been really helpful and nice to us every time we've needed their assistance. read more

I have about 9 storage units at multiple locations (this is the only one at Dino's) and this one is by far the best one in terms of condition and location. It's new, the door functions great, the place is clean, and the gate functions great... but that's where it ends. They don't seem to run a business very well or perhaps they run it too well when it comes to finding a way to charge you a fee. It's always about what's best for them even when they screw up. They currently have a billing problem. Their business rules don't allow them to take money at the location, I'd love to give somebody a check.... please please please take my money, but no. They won't let me send them a check because it might get their after the billing date and then they'll charge me the late fee, can't miss an opportunity to screw you (because its a pain to move out). Its 10:20 am on the 5th, if the billing system that is down comes back up by noon then they'll call us and we'll have until midnight to get the payment in or get hit with the late fee. We have lives but we need to be by the phone and the computer to make sure you get your payment and don't miss an opportunity to charge a fee. Dino's Fee and Storage where is all about Dino's. read more

My mother had a stroke, and I needed information about her Dino's Storage (Bellevue) unit. I went in to make inquiries and experienced empathy and kindness that is rare with businesses these days. While they could not allow me into her unit (for legal reasons that I fully understood), they patiently explained what I would need to do. Also, since my mother was in rehab and unable to pay her bill on-time, the unit was rightfully secured with a red lock. Nevertheless, they explained how to pay her bill and gave me a description of the unit key. Now, because I knew her unit number, they escorted me her unit (so I would know the location) and even reviewed their website with me, so I would could pay her bill on-line. When I called with confirmation of payment, within the hour Mike removed the red lock, so I might gain access when I came back with a key. Later, I returned with several keys that did NOT match the description, but they escorted me back to the unit to try each key--just in case--ONE OF THE KEYS WORKED! Lastly, when I decided to obtain a unit for when my daughter & son move home in June, the computer stopped working before we could finish the process. I had to come back the next day and preferred to work with the SAME individual (Wilfred Thuringer). Although it was his day off, Wil empathetically made the sacrifice to return at 8:00 a.m. and finish working with me. I praise God for the compassionate experience during my emotionally stressful week; and I thank Dino's for showing Ephesians 3:20 professionalism by doing exceedingly abundantly above all that I could ask or think. May God bless you and reward you and your business exceptionally because of your loving kindness towards me. Thank you! read more

Would like to echo the complaint submitted below about their late fees. I've paid for my two units a year in advance for the last two years. Well they sent me a letter this month saying they are raising their rates so I called them that I was terminating my lease on units. The manager informed me that I had to terminate in writing and also I was late on my Feb payment. I said I didn't get a statement saying my payment was due. Manager said they don't mail out notifications to save the company costs. I went ahead and paid my Feb and March rates online on Thursday night and also sent my termination notice. I asked for confirmation. I called Friday since I didn't receive confirmation. The gentleman that answered the phone stated manager was out for family emergency and he would have her call me on Sat. Well I waited until 2 and I called. Manager stated that she did t get my termination. I informed her I used the email address on the web site. She also stated that I have a credit on my account for March and I owed more money because they are charging 60 Dollars for being late. I emailed the owner of Dinos to see what he can do. I get when your running a business you don't what your payments to be late but since I've always paid a year in advance for the last two years it is not like I have a record of being late. It is frustrating that a business can't be more proactive and send a notice to me that it was? They have my email address, what is the cost to the business to send out email? Again I get the business wants it payments on time but I believe you have some type of responsibility in notifying the customer. I will update this review once I hear back from the owner. read more