Had a better service here than in LA. Sales representative was very patient and knowledgeable while I asked many questions before deciding on a perfume. I am very particular with my perfume and thanks to her, am quite satisfied with my purchase today and of course the experience was exceptional. This meant a lot to me as I lived near Columbus Circle before and was returning to Shops at Columbus Circle for old memories and am thankful for her help. read more

Diptyque Columbus Circle - Cosmetics & Beauty Supply Near Me - New York, New York

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I was wandering through the shopping center at Time Warner and decided to pop into Diptyque because it is one of my favorite stores. The staff couldn't have been nicer and willing to answer my questions (I bought a carousel and didn't know how to use it!) or just point me in the direction of their seasonal fragrances and products. Special thanks to Bria (I hope I spelled her name right!) who gave me a good laugh and for reasons I still don't know, told me I would probably love Orphéon and was immediately obsessed. She gave me a sample but also insisted I wear the fragrance out the store. It gave me an extra pep in my step before leaving for my business function. Looking forward to coming back and making some holiday purchases. read more

Diptyque Columbus Circle - Cosmetics & Beauty Supply Near Me - New York, New York

The worst. Ugly pimply blond clerk who smells awful. Return in untouched condition results in "we cannot give credit. Only exchange at equal or higher price." i.e. - spend more. The fragrances die and become stinky after 3-4 hours. DO NOT BUY DIPTYQUE!!!!! read more

I always go to this Diptyque location and for the first time in a long time I found a sales associate with AMAZING customer service Alexandra . I went to the store last month and spoke with Alexandra about wanting 34 Boulevard Saint Germain it was sold out . .Alexandra told me she would call me when it came in . Guess what ...she did not forget about me she went above and beyond today called me and sent me a link to make my purchase so I was guaranteed not to miss my favorite scent !!! Alexandra will be my new sales associate from now on . read more

The lady assistant is super nice and patient. She made some awesome recommendations and introduced those perfumes with proper detail. She gave me an extra bag after I said that bag is lovely. Great shopping experience read more

Diptyque Columbus Circle - Cosmetics & Beauty Supply Near Me - New York, New York

I just have to say, the loveliest ladies work here. I stumbled in to smell some scents and decided to purchase a candle I had no right dropping so much money on, but the company and conversation were great--a big shoutout to Marjori, who convinced me to treat myself! read more

Unreasonable return policy. Even with a receipt, they do not allow returns - just exchanges (not even store credit) and they don't even have sought-after items in stock. You are better off going to Nordstrom's a block away if you want to buy Diptyque products so that you have more options and flexibility in returns / gift exchanges. read more

The staff makes you feel so unwelcomed. It's like in a movie. Lay off! You're only selling candles. I agree that Nordstrom has much better customer service and staff although the selection is not as wide. read more

Great candles, great fragrances. But, I had guests coming over within the hour and ordered a candle through Postmates that would have been delivered in 30 minutes. The Postmates courier arrived at the store and the store would not give the courier the product I requested. Ultimately, its the store's decision who to sell to, but seems bad business practice to refuse to sell to a specific person or the courier of the customers choice. Regardless, I went to Columbus Circle and purchased candles from another establishment. read more

Four stars for being a extremely small store, kind of crammed, however Michael helped me find exactly what I wanted. He was knowledgeable on all the products and brand. He also helped me smell 10+ candles and Fragrance in a Covid safe way. Michael was wonderful and I will be returning to buy more products from him in the near future. read more

I walked in on a whim, and Marjory assisted me immediately. I wanted to smell a few candles and car scents, and she spent a lot of time guiding me through everything. She listened to what I liked, and paid attention to the scents I didn't, with each recommendation she provided winding up being solid. She was friendly, knowledgeable, and I would shop here again because of the service provided. read more

Late last night my husband and I walked into your store and were smelling a few of your candles when one of your employees comes over and says "excuse me" thinking she was quickly grabbing something I was standing in front of I moved to the side. Apparently she was grabbing something from a bottom cabinet because she then proceeds to repeatedly hit me with the cabinet door saying "excuse me" until I was completely out of her way. Shocked we walked out and didn't purchase the gifts we were wanting to buy for our loved ones. One of the other customers looked shocked. What embarrassing behavior by your employees. Be careful who represents your company these days. read more

Absolutely horrible customer service and policies. We received the diffuser as a gift, but wanted to exchange for a different color. The store manager was incredibly rude and told us that because "the box looked open" she wouldn't exchange or return it. She then almost immediately started ignoring us when we asked questions around why. I've purchased tons from this and other locations a and have never seen such rude employees, definitely never going back read more

I came back, because the candles/scents are amazing (and i was dreaming of the sapin de nuit candle for christmas), and because the service I received from Jose was superb! He did not disappoint the second visit! Truly a gen; Steve who as also there this time was fantastic too. They kept up great covid precautions without making me feel welcome in the store. I appreciate them keeping customers safe! I will be back to this location especially!! read more

I love Diptyque candles but it is super frustrating when you spend $40 to $75 on a candle that only burns half the way.

Fantastic service (Thank you Steven Toman) despite being a very busy location, always has time to explain details, answer questions. I'm a consultant working with entrepreunial Executives and they all could learn much by visiting Steven. I should have posted this on X-Mas last year when he saved me with a perfect last minute gift. Thank you ! read more

This is one of the most helpful shops in Columbus Circle. Although they're in the business of selling beautiful worldy scents, they're an amazing team of friendly locals who will happily chat about your favorite smells and simply, your day. I come here again and again over every other candle shop or even other Diptqyue's in the city purely because of the employees here. They're absolutely lovely! It's not "bougie" and you won't feel obliged to purchase anything. They've got some incredible samples - You never know what surprises you might find in your shopping bag! read more

The store manager provided incorrect information and overcharged me upwards of hundreds of dollars. The manager Steven is awful and RUDE. He does not treat customers or his coworkers (which i witnessed while in the store) with respect and provided awful customer service. I was misquoted multiple times for an item and did not even receive an apology. If your prices changed in September, then why are you STILL quoting the old prices in May? Store Manager Steven is unprofessional and does not live up to the company's image. It's really disappointing that this location is so subpar compared to the other locations in manhattan. Learn your products and brand. If I were you, go to Bleecker or Upper East Side where someone will actually give you the "experience" that you are paying for and not treat you like a credit card for them to simply swipe their next sale. I've been an evangelist for Diptyque for the last 5 years, literally spending thousands and thousands of dollars at their stores. Columbus Circle has lost one of it's most profitable customers. read more

I was in here a few nights ago and the luxury experience must have had the day off. The employees seemed put upon that I had interrupted their rather inappropriate work conversation. My item was thrown in a bag, no tissue, no nada. I could've ordered it on Amazon if I wanted that service. When you go somewhere like this you have different expectations. I usually go to Bleecker Street and that has always been a treat, This location was most definitely a chore. Never again. read more

Came in today with my daughter, to do some Christmas shopping and was unhappy with the service I had. The man serving us told us not to touch anything, but that he was happy to help us. Entirely my fault, I spotted a bottle of spray rubbing alcohol and thought to sanitize my hands. "DON'T TOUCH THAT!" screeched the man. I pointed out that he should have told me I couldn't even touch the hand sanitizing spray, to which he huffily retorted that they actually had a hand sanitizing pump dispenser, that I'd missed. My fault entirely, but a crass display of bad temper and rudeness on his part and and entirely disproportionate response to a minor mistake. He clearly doesn't understand why the protocols are in place, since having shrieked at me, he didn't then clean the bottle of alcohol I'd touched. While we were browsing, another lady stood in the doorway and asked a general question about candles, to which he in snippy tones responded that he could only serve one person at a time. It wasn't as if the other customer had interrupted us or anything; he'd clearly either got out of bed on the wrong side this morning, or unfortunately, this is an example of that which passes for his customer service skills. My daughter and I were surprised by this service - the lady who works there usually, is friendly, welcoming and professional. I still bought two candles, because Diptyque products are the best; we just didn't appreciate being yelled at by a member of staff who comports himself like a vulgar fishwife. read more

I picked up Eau de parfum from Columbus Circle outlet. I had waited a long time before making this $200 purchase. I love the perfume however have to comment at the general impoliteness and indifference of staff members at the outlet. While 2 of them kept bitching and moaning loudly about an absent person, the third guy couldn't have paid any less attention. He just wanted to make a sale. For the class Diptique represents, maybe they should reconsider having staff who is actually interested in their customers. The only lady at the store who is courteous and seems to like being there is an African-American - overall meh experience​. read more

The staff here are so lovely. I stopped in to buy a quick holiday gift and they were so happy and entertaining! Thank you!

I'm a big fan of diptyque. Honestly who isn't. But instore customer service can really make or break a purchase. I had been trying to pick up my birthday candle all March, but was shrugged off by other locations. I'd like to say thank you to Steve and Jose of the Columbus Circle location for really making a lovely experience. They went above and beyond to help me locate a birthday candle. The experience was so special, I couldn't help but leave with a few more candles:) read more

I have heard great things about diptyque so I decided to check out the Columbus store location. As I walked into the store, the manager looked at me, and looked back down at his computer screen. He did not greet me. I was the only customer in the store so it's not as if the store was busy and he was preoccupied with other people. I wanted to purchase a few fragrances but after walking around the store, looking and reading product descriptions for 10 minutes, I left. He did not ask me once if I needed help. I believe this associate's name was steven. Another associate walked in a few minutes after and did not greet me either. This was by far the WORST customer service experience I have ever had. read more

I love everything this store offers (from candles, fragrances, room diffuser and soap etc) even though I don't enjoy every single scent. The customer service was excellent, the sales was friendly and extremely helpful. They really care about their customers and made me feel special even though I wasn't buying anything during that particular visit! read more

Thank you so much Steven for your wonderful service! I love shipping Dyptique as their rose scent is my absolute go to and this location always makes sure I have all that i need as soon as possible! read more

A beautiful store with a lovely selection of Diptyque items. The staff has always been polite, knowledgeable, and so helpful! Terry and Steven are lovely individuals - I always enjoy stopping by for products and to have a chat. You will enjoy your shopping experience here *very* much! read more

Candles are great- but service at this location is not so great. I totally understand being tired during holiday season. However, I am someone who has worked in retail for many years- And I was surprised at the lack of a client experience or any service oriented experience. It was my first time in the shop and I get that's it's a few days before Christmas, but to be so short with customers who are a bit curious and was definitely making a purchasing- is simply unacceptable to me. I actually felt uncomfortable and that I was bothering this sales associate. One sales associate/gentleman did seem friendly inside (but he wasn't inside the shop when I first walked in). The sales associate that helped me (not sure of his name b/c he never told me- but the sales receipt says Steven). Anyways, I'll stick with shopping else where for candles going forward. Even though it's just fragrances being solf, I'd like to purchase from someone who isn't annoyed by clients asking 1-2 questions, to help guide them in their purchasing decision. read more

Gorgeous products with spectacular service. The patient staff assisted me with finding the perfect Mom's Day gift for my sister. I never felt rushed or pressure to buy (something I very much appreciate when shopping in NYC), more like a VIP! Steven patiently walked me through a variety of scents until we found the perfect one. I may have to go back and purchase one for myself. Keep up the good work and you will definitely see me soon! read more

I love this store. It's not the flagship location but it's still a luxurious space and the scents are just intoxicating. My favorite candles are the fire wood, amber and black berry. They have great holiday gift packages and they also have very good perfumes too! read more

I went with my boyfriend to watch the balloons get blown up for the Thanksgiving Day parade and stopped in to this location for a gift for my boyfriends mom. The store is just gorgeous and Steven and Matt where so knowledgable and helpful to me! I wound up purchasing a baies candle and some soaps! Love, love love this store! I will be back for some Christmas goodies soon! read more

I love the Columbus circle store! I interacted with the manager Steve and he was amazingly helpful! I couldn't have asked for a better experience. Thank you so much to Steve for giving me a great experience at diptyque!!! I will definitely be back :-) read more