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    Direct Auto Insurance

    3.0 (2 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Direct Auto Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    22 days ago

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    Piedmont Triad Insurance

    Piedmont Triad Insurance

    (5 reviews)

    HORRIBLE customer service. I called to inquire what my home owners would cover with a home issue…read morewe had. The female agent that answered the phone would not give me a straight, definitive answer. I asked her to look into this matter further with the parent company and she instead tried to talk me into just paying a large bill out of pocket since my premium would go up. I had to push and advocate for myself just to get the information I needed. I was so upset when I got off the phone on top of already being upset with a large unexpected home bill. PLEASE don't use this company. I went that afternoon and switched to a different, much more reliable home owners insurance company. I can't encourage others enough to be cautious if using this company. -Joe, to follow up with your comment: I have spoken to Lisa out of the Wentworth office. This was much more than trying to advise me about rates. Lisa has my number and I would absolutely welcome a phone call to follow up. I truly had to advocate for myself due to an employee who seemed to be bothered that I asked her to do her job. Again, I look forward to a follow-up call.

    I don't like to complain but I think this is something I needed to share. I called to ask about car…read moreinsurance because I am currently new to the state of North Carolina. I spoke with a woman by the name of Sarah, at first she seemed nice but when i asked her questions she seemed annoying with me. She asked me if I am black and when I said no she replied " thats a relief" I felt that her response was very racist. I have african american friends and I am in a relationship with an african american man. I decided to find insurance somewhere else..

    Kimberly Bell - State Farm Insurance Agent - State Farm Logo

    Kimberly Bell - State Farm Insurance Agent

    (7 reviews)

    I rarely write reviews, but Ashley absolutely earned this one…read more I came into the process skeptical and with a lot of questions. As a veteran with a clean driving record, very low annual mileage, and specific coverage requirements, I wasn't looking for the cheapest policy--I was looking for the best value and someone who would take the time to make sure I understood exactly what I was getting. Ashley was patient, responsive, and professional throughout the entire process. She answered every question I had, compared coverages, explained the differences between policies, and never made me feel pressured to make a decision. One of the things that impressed me most was her willingness to work through the details. We discussed deductibles, mileage assumptions, rental coverage, towing coverage, and discounts. When I mentioned that towing benefits were important to me, she not only matched my previous coverage but found an unlimited towing option for only a small additional cost. In the end, she was able to provide coverage that met my needs while significantly reducing my monthly premium. More importantly, I felt like I was working with someone who genuinely cared about helping me make an informed decision rather than simply making a sale. If you're looking for an insurance agent who is knowledgeable, patient, professional, and willing to go the extra mile for her clients, I highly recommend Ashley. She set a very high standard for customer service, and she has earned my trust and my business.

    They are always available. They are helpful and patient even when you are stressed out! Been with…read morethem for almost 5 years!

    Direct Auto Insurance - autoinsurance - Updated June 2026

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