I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Quality agent with lots of experience and knowledge. I would definitely recommend Frank for your…read moreMedicare and life insurance needs.

From the owner: I’m here to personally help you find the Medicare, Medicaid, Life, Annuity, or final expense plan…read morethat is the best fit for you. I know the local area and know the plans that are available to you very well. I would be happy to talk with you in person or by phone. We can look at your needs, explore your choices and decide on a plan with confidence. I look forward to serving you. I am also available on Saturday & Sunday by appointment.

I had my health insurance plan changed by another previous agent/agency without my permission, and…read morewas in a battle between the marketplace and the insurance company. Thank goodness I found this company; Connette was able to find the cause of my benefits changing, and stayed on the phone with me and the Marketplace to get it corrected, as well as making sure that my correct policy and benefits would be available. She is reporting the fraud for me and will be following up to help me get the benefits backdated. It is rare these days to find someone who will not only really listen to the facts and dig deep into a situation to find the cause, but go out of their way to help you. This company has your back. Thank you, Connette, from the bottom of my heart!

NC Insurance Advisors provided great quality service. When I walked into the office, I was…read moreconfused and unsure about what health plan I would choose and what the cost of their service would be. Well, I was assured that when I left the office, I would have a complete understanding of my health care plan. The cost of their service to set me up on the Federal Marketplace was absolutely free!! My experience was totally stress free and I saved on my health care plan, I was able to get life insurance as well. I feel completely covered knowing that I have both health and life insurance. Great job to the agents at NC Insurance Advisors!!

Affordable HIGH QUALITY insurance…read more Don Bullard set us up with Lighthouse home owners insurance and when Florence came they could not have been more responsive, professional or generous with the claim settlement. HIGHLY RECOMMENDED. Mark and Mona Osmer 8413 Fazio Drive Wilmington NC 28411

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

Morgan is very knowledgeable, and very helpful. She and her husband are genuinely interested in…read morehelping their customers understand their insurance, and get the best coverage for the money.

Morgan has impressed me with her knowledge. Her advice can be a real asset to a small business…read more She can also save you some money.

The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

While in the process of my daughter purchasing a new home in Wilmington and trying to find a…read moreknowledgable insurance agent , i was lucky enough to find Candace Soles. After speaking with several different agencies and brokers it was easy to immediately know that Candace not only had the most precise knowledge of insurance needs in Wilmington ,but could provide it at a very competitive price. Candace spent the time to fully find out her needs as well as to make sure we understood how to truly protect her home. Once again thankyou Candace and everyone at Jonathan Calhoun/ State Farm Insurance.

Jonathan and his team are very friendly and helpful. The were patient and helped me understand all…read moreof my options when it comes to getting new insurance. Highly recommend!