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    Direct Orthotics

    3.5 (8 reviews)
    Closed 9:00 am - 5:00 pm

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    Hanger Prosthetics & Orthotics

    Hanger Prosthetics & Orthotics

    3.7(9 reviews)
    2.0 mi

    I went to the irvine location to have custom orthotics made. They quoted me $400.00 for new…read moreorthotics. I showed the doctor how they didn't line up with my feet or bone spur ( the previous ones they made) and they were missing the channel for the plantar fascia. The orthotics they made me are horrible and very poorly made. After only two weeks my feet hurt worse then they had in years. The orthotics have already begun to fall apart. I called and tried to get back in for adjustment and was told I have to give it more time. Is that so they can completely fall apart? Remind you the only give you a 90 day warranty. To top it off today I received I bill for another $254.00. So almost $650.00 dollars for some worthless orthotics I can't wear that are falling apart! I've been a customer here for around 15 years. This place has become pathetic!

    I hate that I have to leave a bad review but I think it's best to warn other people so they do not…read morehave to deal with what I have been dealing with for over two years now. I had an appointment back in October, 2016 for a brace/boot to wear after foot surgery. The appointment went good, the doctor was on time and helpful. The problem I have is with the billing department. I paid right after my appointment for the brace/boot I received and believed everything was good. A year later, with no contact by the way, I suddenly had a collections notice of owing more money. I have no problem with paying more... if I see the bill and understand why. This hasn't been the case. After spending hours with my health insurance company to find the claim details, we found it was an error and that I actually over paid.... that I shouldn't be in collections and that I should be reimbursed money. The thing is, I don't care about the small refund, what I do care about is that it's hurting my credit score now. On top of that, I spoke with someone on December 13, 2018 and was told I would get a refund and it would be taken off my credit report as a collection. And yet still no refund and it's still hurting my credit score. Just beware! It's been two years and a lot of energy.

    Direct Orthotics - orthotics - Updated June 2026

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