We asked for a puppy cut, and the lady shaved her down to nothing. My dog is not the breed where…read moreshe's supposed to have that short of a cut, also it is winter. My poor dog now has to wear a sweater all day till her fur grows back. I'm extremely disappointed and am NOT going back

Home Sweet Home is the best! My wife and I recently traveled to Europe and needed somebody to look…read moreafter our cat while we were gone. The service we received from the people at Home Sweet Home (HSH) Pet Care went above and beyond our expectations. The people who operate this family owned business are both extremely professional and very down to earth. To start, the owners came to our house for a free consultation to meet us and meet our cat, to establish a level of comfort and make sure all the logistics would be fine. We really appreciated the time they took to come meet our pet and us before the first visit. We loved the fact that upon each home visit, we got a personalized e-mail as well as a picture of our little guy! It gave us a great level of comfort that not only was our cat getting what he needed but that the people looking after him actually cared. When we returned, our pet area was cleaner than when we left and we could tell that great care was taken with our pet and with our home. We don't have a good frame of reference for pricing for pet services but we thought the cost of the pet visit was a steal to begin with and then when we saw the high level of service, we could not have been more satisfied. Finally we were impressed with HSH's credentials, they have a long list of referrals and are fully insured / bonded etc. For such a small family owned company the service was really first class. We know HSH would be perfect for your pet care needs. We did not use them for pet supplies but they also have an online pet store (I think they might deliver for free if you have in-house pet services) which could be convenient.

We first met Tori when we toured Happy Cat Hotel after reading all of the 5 star reviews…read more The rooms are spacious, clean, cat friendly with awesome themes! We knew immediately this was the place for our 2 fur kids. Tori from day 1 went above and beyond to make us feel comfortable answering all of our questions with the utmost patience, as we had alot of questions being the first time leaving our 2 cats. She is knowledgeable and extremely good at what she does. I think she is a "cat whisperer"! We appreciated the detailed texts & pictures of their daily doings and antics. Chris the owner was wonderful in assuring us that are 2 cats are being monitored & in the absolute best of care! We are grateful & appreciate the entire staff at Happy Cat, Tori, Chris, Hillary, Colleen & Daly for their outstanding care, attention, & GENUINE, loving, devotion to our cats & every cat at Happy Cat Hotel! When we picked up our cats, after 2 weeks, they were happy & healthy! Now we can take vacations with peace of mind ! Chris is a Godsend for establishing Happy Cat Hotel! Brenda, Stan, Allie & Vadar....A grateful fur family!

We had a great experience leaving our two kittens here for a few days. The staff was extremely…read morefriendly and we appreciated the frequent emails/messages with updates. Definitely gave us peace of mind, and we'll continue to use this hotel for future travels.

I can agree with all reviews thus far. Dan is one outstanding dog trainer and what really is a…read morehuman trainer. My girlfriend, Blue, adopted a chihuahua mix puppy, who is named Oreo, in FL to be her service dog in February or March of 2025. Before I met her (long story short, pen pals for 13 years and just met in person in the spring), Oreo's training in my personal opinion and in Dan's first eyes was minimal but effective for what Blue needed Oreo to be as a young puppy on the go. Oreo was hotel trained as Blue travels for work as an ambassador and an artist; so potty pads, lots of toys and freedom, no structure or schedule, and so on. When Blue and Oreo moved in I was already in the middle of a stressful week of work (I work nights) and really had zero patients for all the pee and poop on every carpet/rug in the house. Was pulling out my hair and made having a relationship un wanting. We had one dog session with with another trainer in July who was very difficult to schedule but the one session Blue and Oreo went to (I was working) gave us an idea that there needs to be some structure. Day one with Dan opened up Blue's eyes as, she'll even admit it, she was being an enabler. He came to the house and told us the don't dos, watched our interactions, gave us some commands, both appreciated and constructive criticism, and really gave me peace of mind. I say me because Blue had a hard couple days not following his instructions after the training, and still does.... Day two a week later we went to his establishment and we went over walking and interactions with other dogs. Dan told Blue she was doing a much better job this week as it is/was very difficult for her to adapt to these new lifestyle changes. Oreo too was also much better behaved as I (we) have been tough on her. Day three Blue went by herself and they focused on walking as well as keeping Oreo stable when getting out of the car opposed to rushing out. I had had an opportunity for three weeks just myself and Oreo and I really honed in on commands and house rules. The training I received from Dan the two visits personally was worth every penny. She rarely potty's in the house and when she does it is on the pad we keep as a just in case. She responds well now to the spray bottle. Blue still has some work to do but work in progress.

We are so happy we went to Dan at Pawsitive Reinforcement Training. We decided to take our 1 year…read moreold lab for work on general manners and walking. Dan genuinely listened to what our concerns were and helped us understand how to issue corrections when rewards no longer work. I also think it's important to mention that Dan never made us feel bad or inadequate as pet owners. He always made it a point to acknowledge what we did well with our dog. He is very approachable and knowledgeable and we always felt like we can talk to him about anything. We signed up for the four session 1-on-1 training program and the difference week to week was incredible. Before working with Dan, I wasn't able to take my dog out in public without him pulling, barking at other dogs, and sniffing everything. Now he walks amazingly. Dan helped us take control of the walk. I can take him in public and he walks well on a loose leash. We have learned amazing tips on how to deal with distractions and just managing him overall. We still have our lovable, goofy dog; just with a lot more manners and better behavior. Thank you, Dan!

So two days after I wrote my review, I was able to bring Ninja in for his fluid treatment. EVERYONE…read morewas very nice and accommodating, yes, even the one woman I mentioned before. Maybe she was just in some dire need of time off?? I did mention that there was no mention of them being closed on Christmas Eve on their website, vmail or door. They all seemed surprised but no one was apologetic. The vet tech however, did go out of her way to let me know that they would be closed this upcoming Saturday which I appreciated. Tuesday or Wednesday another vet tech called me and said that he had heard of my experience this past weekend and was calling to let me know in advance that they would be closed this upcoming Saturday. Now THAT is what I'm talking about. THAT is service, THAT is being considerate and THAT is appreciated.

Based solely on the receptionist answering the phone today at 8:30…read more EXTREMLY UNPLEASANT, DOWNRIGHT RUDE Granted, after a while the little people feel like all the power is in their hands, because they get to answer the phone and play gate keeper. No wonder vets across the country are suicidal! They want to help animals, but prices are sky rocketing and people move onto where they can afford. Very nicely I asked her 2x if she can give me a BALLPARK price of what neuter for a male cat costs at their clinic. She tells me she can give me a price of an office visit. ??? Is that what I asked? You do not recall 2-3 different totals for a neuter to give a client an estimate???? As in it's in 200's it's in 400's - so a person has SOME idea what you charge? You are a very rude little b---c and if I'd fire you if I was the vet and you cheated me out of that much income. This review is solely for today's gatekeepers, not to reflect on the vets or nurses

My dog, Belle has been coming here for about 2 years now. She is happy to get there and when I pick…read moreher up she's the same dog. Mickie and her staff truly love the dogs. It may be a little more expensive and require a lot of shots to get in but it's ok....my dog has remained healthy during all her stays. I'm so glad I found Beacon Ridge!!!

This was the third time, I have used Valley Pet Aftercare for the cremation of my beloved dogs. I…read morewas so numb the first time that I was just a slobbering mess standing at the counter. My girl Jasmine, was my baby and the first animal I lost in my adulthood. Tim, the manager held my hand and just let me cry my eyes out. Reassuring me through the entire process. He was kind enough to finish the process, so I could take her home that same day. Four weeks later, I found myself standing back in front of Tim having lost my second girl, Maxine. I was a bigger slobbering mess the second time around. Once again, Tim exhibited such compassion and warmth when giving me a large chuck of his day. He listened as I talked about how my girls made this world a better place. He handed me tissues as I cried my heart out and vowed to never get another pet. I was unable to find an urn that said "I'm Maxine or I'm Jasmine" in his store. He told me that when I found the perfect urns, he would transfer the ashes into them. Fast forward eleven years and another dog later. I found myself in front of him, once more. I went back to him, when I found out my Chopper girl became ill. I wanted to prearrange my services. I figured that would be the only way, I wasn't going to be a slobbering mound of mush. I arranged for transport from the vet office, two set of paw prints, the cremation and placing the ashes in an urn, that I purchased else where. I had special requests for Tim, I wanted my girl back in the same day and I only wanted Tim to process her. Tim was the last person to touch my girls, Maxine and Jasmine and now I wanted the same for Chopper. All of my request were meet with a quick, "Yes, I will do that." Tim was amazing. He remembered me and my girls. He also remember the promise to transfer the ashes, when and if I'm ready and find something that I like. I stopped by to prepay for the services and got to meet Jaime. Jaime is the assistant to Tim. He was very kind and compassionate as well. When the dreaded time came, I called Valley and left a message. The call was returned with a few minutes, even though it was after hours. I am very happy that my experience was handled by a company and people that I TRUST. I will forever be indebted to Tim for his kindness, compassion and empathy, in helping me through the three worst experiences of my lifetime.

Their website says that "there is simply no room for error!" That's the biggest BS. Please avoid…read morethe extra grief and go elsewhere. My dear pet Bruiser lost a battle to a pituitary tumor and I was absolutely devastated as any pet parent would be. My veterinary clinic had pointed me to this place, so my husband gave them a call (because I was too distraught to even talk) and we went to drop off Bruiser's body. I wrapped Bruiser in the towel that he was sleeping in the night he passed, and my husband and I drove to Valley on Saturday the 7th to drop off his body. The facility shares space with the Valley Boarding Kennel. When we walked in, we weren't even sure if we were in the right place. My husband filled out the paperwork and the guy behind the counter (I believe he was the guy who does the cremations) asked which urn I wanted. I chose a mahogany urn (they didn't even have this in stock, which they didn't let me know, but I'll get back to this later). The guy said they also offer paw prints, but that small animals' paw prints don't come out too well. That was strange because I've seen plenty of others get their small pet's paw prints imprinted perfectly fine. My husband said we'd pass on the paw print, whatever... I was still too distraught to argue about anything. Bruiser was still wrapped in his towel, and the guy asked if I wanted to take it with me or leave him with it. I said I'd leave it with him, but stated that I wanted the towel back with Bruiser's cremains. The guy said "absolutely". Lies. A few days pass, and I've been crying my eyes out every single day. Monday night, I ask my husband to call Valley and tell them to get Bruiser's paw print, if he hasn't been cremated yet (I assume he hasn't been since we haven't gotten a call yet). First thing Tuesday morning, my husband calls them to let them know. Some girl on the phone says that Jamie, the guy who does the cremations, is not in yet, but that she would relay the message to him first thing. Lies again. My husband gets a voicemail from this Jamie later in the afternoon saying that the cremation had just finished, but that he had gotten the message about the paw print too late. And the guy had the nerve to restate that small animals' paw prints don't come out too well anyway. Yeah, that makes a grieving pet parent feel SO much better. They were also waiting on the mahogany urn to come in, but said it should be in by the end of the week. Friday comes, still nothing. No phone call from them. My husband works nearby so he went to Valley almost a week after we'd dropped him off because I couldn't stand having Bruiser's remains there any longer... and mind you, their website states that "typically, we will be able to reunite you with your pet within 2-3 business days." They still didn't have the mahogany urn, so then Bruiser was put in another urn that I don't like. Another blow to a grieving pet parent. The staff member that my husband dealt with that day was a different one from the one we saw when dropped off Bruiser. He was sympathetic for all the trouble and issued a full refund for the services even though he had nothing to do with the issues we had. Then my husband realized that Bruiser's towel was not included with the cremains like I had asked. He was told that they would keep looking and would mail it to us. When I looked through the papers that came with Bruiser's cremains, I saw the identification tag that specifically said "would like towel back". THEN HOW THE HELL DID I NOT GET IT BACK?! Almost two weeks pass with no package. I called them yesterday and got the guy who gave the refund on the phone. He said Jamie, who handles all the cremations, was gone for the day. He also said that he thought Jamie had handled the issue, that he would give Jamie another call, and that I should try calling when Jamie gets in at 8:30. So today, I called and got this Jaime on the phone. He claimed that he had left a message for my husband that the towel had been burned with Bruiser. Lies AGAIN. The only message he left was his previous message to tell us his excuse that he didn't get the message to get Bruiser's paw print. He said himself that he was the one who wrote the note "would like towel back" but had forgotten to remove the towel before cremating Bruiser. I hung up, but called right back because it just bothered me so much that this guy seemed to have zero sympathy or regret for what happened. I had to let him know that giving a refund (which he himself hadn't even given) doesn't make what he did okay. He was trusted to save something with big sentimental value, and he made a HUGE mistake and didn't even sound sorry about it. His excuse was that when pets arrive wrapped in a blanket/towel, they typically get cremated together. But there's no excuse when he himself wrote a note to save it, but didn't. Disgustingly untrustworthy and unprofessional.

Great place have always treat me and my dog Wonderful dr Roy is the best my dog hardy loves how he…read moreis treated

Dr. Roy has been our veterinarian for over 20 years. She has been invaluable in the care of all of…read moreour beloved pets. I have observed countless positive attributes as to her approach to her work, which most definitely contributes to this field of practice. Dr. Roy has an incredible ability to treat a variety of conditions that our animals have had over the years. Some of the diverse health conditions that she has treated include poly arthritis, ACL tears, kidney failure, heart sarcoma, unusual tongue tumor (calcinosis circumscripta), IBS disease and more. She is wonderful at explaining and treating these unusual conditions while bringing a sense of calm and understanding to each medical situation. It makes all of the difference as to how she communicates with us about our animal's conditions. She truly listens and gathers information about the vast array of symptoms that our pets have. She works with us to figure out what steps to take next and provides follow-up assistance to be certain that our pets are responding well to treatments. Dr. Roy goes above and beyond in the medical care of our pets. For example, we currently have a chorkie that came to us as a puppy with several unique medical conditions. Over the course of almost 9 years, Dr. Roy has used her expertise and skill set to treat these various diseases and genetic health problems that our chorkie has in order to help her to thrive. I am certain that it is because of Dr. Roy that our chorkie is alive and well today, and for that we are so thankful! In summary, Dr. Roy helps pave the way for all of our pets to have the best health possible. She helps us find the best way to meet the needs of each of our pet's health conditions for every stage of their lives. She consistently meets the challenge of helping us care for even our most high-need pets with fragile health conditions so that they may have a good quality of life. We feel very fortunate to have Dr. Roy as our veterinarian and we are so grateful for all that she has done for our pets! Sincerely, The Francis Family

This used to be the greatest place to take your pet in the local area. Now that Dr. Hal Mooney is…read moregone and someone else has taken over, it's dirty, the staff isn't nice, and they called my anxiety-ridden dog in for services he didn't even need because they were confused.

I adopted my friend's cats during the pandemic, and no vet could see us because everyone was…read morebooked. Hopmeadow accepted us as new patients, and we truly hit the jackpot! From the very beginning, we've had big medical issues, and they have been amazing. Their front desk staff is the sweetest - communicative and caring and always asks about my pets' well-being. My job schedule does not allow for easy appointment booking, and they've always been accommodating. Dr. Mooney has always been our primary vet there and one of my favorite people on earth. He's knowledgeable, caring and follow-up care has been incredible. We're so lucky Hopmeadow took us in!!