I don't know the full lay of the land for a spectrum account because I live in a development that…read morehas a bulk account with spectrum. That service is not good and I don't think it has anything to do with the spectrum people but the development that I live in. I had to add a Bunch of other channels to augment my communities account and for that I have received great help in managing Kathy Moore at store 5666 on Tunnel Road in Asheville, made great headway to help me understand how to get the best experience from my account. I really appreciate that kind of personalized service and for that I give her four stars.

Absolutely worst company I have worked with in a long time. Took 3 calls to close my grandmother's…read moreaccount after she died, and was unnecessarily difficult (the most difficult thing I have had to close for two loved ones who have died). It should not be so complicated to handle a request the day it comes in. The representative also said they called me three times, but I had no missed calls or voicemails from the company at all. Also, having to be transferred 3+ times per call is also very frustrating. This has not been the case when I have closed other things, it should not be so time consuming. Also, one out of the four employees today I spoke with said they were sorry for my loss. It's clear this company values profit over doing the right thing, and their customers.

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

We couldn't have asked for a smoother transition when we switched from cable to DIRECTV. Natalie…read moreand Wagner were friendly, helpful, and professional from start to finish. Natalie has continued to help us whenever we have questions about our account and is always fantastic to work with. We recommend their services to everyone we know and appreciate that they are a local business that we can talk face to face with. You can't go wrong using their services!

Great Service and value for VCR repair Also recommended additional unit to purchase with great…read morevalue

Great same day service. very nice & professional. Jordan really knows his stuff. Would recommend to…read moreeveryone. Thanks Advanced TV Repair!

I was having trouble with a commercial install of DirecTV after a lightening strike. These guys…read morehad all the parts and pointed me in the right direction. I had my services back up quickly. Thanks Guys!

From the owner: Serving Upstate for over 15 years. We specialize in Dish, DirecTV, Hughes Net High-Speed Internet…read moreSatellite. We also sell and install Sony and LG HDTVs. Call us for a new install, dishmover, service call, or any questions you may have, we are happy to help or stop in the store to see the new programming and pricing packages and get a brochure to take home.

I've had issues since we started with them. We are paying for 1gb but were getting 100mb through…read moreseveral different routers, Ethernet and WiFi. I specifically asked them to check each section of the cable, including to the fiber modem outside. After several tech visits I went ahead and tested the modem directly to a laptop with a new cable and found great speeds. The problem was the cat5 cable between the router and modem. This should have been a simple thing to find and fix, so I'm really not sure how all the techs managed to miss this. I also suspect that they were disrespectful because were not men, and it really felt like they were gaslighting us during our conversations.

Internet cuts out 15-20 times a day. The speed is only about 1/6 of what we pay for. Technicians…read morerange from wildly incompetent to average, not leading to much confidence when they come out. These guys are legitimately the worst ISP I have ever had, and if you have any choice in the matter I would strongly encourage you to pick literally anyone else. Fuck these guys.

I told them I needed a budget friendly internet price. It started out 42.00 and now has jumped to…read more49.00. that's not cost efficient to me. And the internet goes down often.

I work from home in the Healthcare field, so if I miss even one day of work it will impact patient…read morecare. I have missed 12 hours of work over the past 2 days due to our internet cutting in and out. I realize there was an outage today, but yesterday there was not. Vyve could not figure out why the internet went out yesterday. Due to this, I have experienced severe anxiety both about my income and my job security. It never looks good to a manager when a remote employee claims they can't work that long because they do not have internet. This is unfair to paying customers, especially ones that rely on internet access to do their jobs. Something needs to be done about this.

I struggled trying to find a good internet provider in Hendersonville. Against bad reviews about…read moreraising their prices I took a risk. I have to admit the service is better than verizon or t-mobile but their customer service sucks. As soon as I can get a better option very soon I'll be happy to leave.

I went into the Optimum store to get help with an Optimum line behind my home that has been…read morelow-hanging and lying on the ground under a tree for over a year. Three techs have come out and nothing has ever been fixed. The first tech actually rested and tied the line across small trees (see photos), and now it's sagging through the woods and still sitting on the ground beneath a fallen tree. The second tech was "completely shocked" that it had been left this way, but didn't resolve it, and the third tech never contacted me at all. The older male employee I spoke with on Saturday in the store wasn't completely dismissive, but it felt rude and unhelpful for him to tell me this setup was "acceptable," especially since my follow-up research shows it absolutely isn't. He said he would try to help, but also told me the only way to get it taken care of was for the homeowner whose house the line is connected to to call it in themselves. I later learned that both she and the neighbor in between us have been calling all year with no results. He gave me a phone number to try, but it's geared toward active customers, and if you're not one, it's nearly impossible to reach a person. After a year of attempts from multiple neighbors (and many hours spent on the phone with Optimum) the line is still on the ground and nothing has been done.