Stay away from DirecTV. Their service is poor. Their customer service is non-existent. Not recommended.

Irreputable business! Forcing you to pay for what you do not have! Cheaper to stream than to deal with this ROTTEN company! I called to cancel and the guy added services so that I would have to continue for another month! DO NOT TRUST THIS COMPANY! Just stream what you want! read more

I turned Directv sevice off on June 15, 2024. I have a $71.35 credit. I was told that I would get it within 2 weeks. It has been 3 months & NO credit. I have called numerous times & ALWAYS have to talk to a foreigner! I have asked to speak to a US representative, but NEVER get to speak to a US Rep. I am in the process of filing a complaint with the State Consumer Protection Agency! - C. MERCER read more

They have 60.00 that was supposed to go to our internet bill. They misapplied it to our Direct TV account that has been closed for two years. We have called and our bank has called and they still haven't returned it. That is stealing and fraud. read more

Where do I begin? I first signed up for them as an alternative to another very dishonest provider (looking at you, spectrum), and at first it seemed their promotional deal for tv and internet was pretty good. Until I had to move. About 4 months into my two year contract, I moved into a new house. I was promised, and they still offer as of this writing, free moving of your service. Except they don't. I was charged $100 for the new installation, which they refused to refund. Then I find out they don't even offer internet at my new house. So the representative told me over the phone that I could keep my tv service at the promotional rate for the next 8 months of the promotional period. Except they lied to me again. The next month's bill was even higher, $95 for just tv service. I was now suddenly paying more for just tv than I was for tv and internet. When I called the service line, I was met again with somebody who refused to deliver on the company's promises. Even after several transfers to supervisors, I finally spoke to first person who didn't have a thick Indian accent or sound like she was reading responses from a script. "Karen" also refused to fix my billing issues, because I was no longer receiving internet service. On top of their blatant thievery and dishonesty, they constantly add "free" trials of various movie packages and foreign language programming that you don't want, then they don't tell you about it, then start charging you for it when the trial expires. If I had another choice for tv, I would stop their service immediately. In short, they are dishonest thieves who's customer service reps only exist to tell you that they're sorry and they can't help you. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

My problem with Direct TV was that they didn't fulfill my contract! I signed up my son for internet and cable. Was offered a $100 VISA card. We got the Direct TV hooked up - no problem. When it came to internet service, they stalled us for over one month. Then told me they didn't have access to his location - that it was Spectrum's area. OK, so we got Spectrum internet. Now one year later, they are doubling our bill because we don't have a "bundle" package. Called and explained that we CAN'T have one because they don't offer it. Too bad, so sad was basically their response. Oh by the way - never gave us the VISA card:( Anyway, I'm going with Spectrum for tv and internet and hopefully they will buy out our $200 contract "early-termination" fee. read more

Never again this is the worst tv service we have ever had. We have had nothing but issues with them ever since we got it. Called them on numerous occasions about different issues we have and all they want to do is fix it over the phone, that has not worked. My husband tried to get someone out here to work on it but all they want to do is charge you. There is one tv station that keeps going black for a few seconds then comes back on. It happens on both our tv's so it's not the tv. Then the dvr just randomly starts recording without us touching it and you can't shut it off, it goes off when it wants. That's another issue they have not been able to resolve over the phone. When they installed the direct tv the installer wanted to just lay the cable over the top of the carpeting but my husband got him to run it underneath but it's obvious with a lump under the carpet. Never again. When our contract is up they are history. Horrible customer service and shoddy work installing read more

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Terrible customer service most of the time you are talking to someone in a different country, they are difficult to understand and they keep passing you around from person to person. I have wasted a lot of time trying to get issues resolved in the past. Will switch companies soon. read more

The worst customer service. I was on the phone and chat for way too long and received nothing. Directv has gone totally down-hill. Terrible read more

After 8 hours of being mislead, broken promises, 4 - hour plus long phone calls & piss poor customer service from Direct TV ...... we still do NOT have our service connected! If you are looking for satellite TV from this company ..... RUN AWAY! Don't waste your time or money! Only wish I could give a ZERO rating. Even at a 1 - that is overrated and undeserving! read more

Trying to end Directv service has been a NIGHTMARE! They told me to return the receivers which I did, and they would come get the dish. Our house is now sold and I live out-of-state. The new owners want the dish gone, but I am now being told by AT&T that the dish belongs to me and I have to remove it. I have called a few times and always get very unhelpful agents who do not care to help me. I was also warned at the UPS store that I should keep my receipt for a year because AT&T often accuses people of not returning their receivers. read more

After our rates were continually jack up by TWC (with the same or less service) we bit the bullet and switched to Directv last Friday. Apparently, the newest model sat receiver has a "known problem" of constantly dropping the internet, which you must have for "on-demand" programming. On-Demand was one of our most often used features with TWC. Now, with the BRAND NEW subscription, I am forced to get up 6-7 times a day to reset the sat receiver so it will remember that it's on-line. VERY frustrating to say the least! One bad on my part is that I didn't adequately do my channel research. I was accustomed to watching "Me-TV" at least one hour per weeknight. It was not until we pulled the TWC plug that I realized Directv does NOT carry "sub broadcast networks " like 'Me-TV. I'll take an old style receiver to keep from having to continually reset the receiver every day! read more

Wish I could give no stars. Terrible!! First , they send att representative to me. I was minding my own business, didn't call them. Representative signs me up and says oh yeah you can get direct tv. I go thru the trouble of calling att and direct tv to get the service on the app, that they say you can get until they install service. 30 minutes to get that. Ok that works fine. I'm watching all kinda channels on my phone. Installing guy comes. Install service next door. Tells me after finishing and completing Their service. Ah man I can't install over here. Trees in the way, no line of sight. ( I Wanted to get the guy cross the street to come tell you man, sorry) not his fault in thinking. My problem was y couldn't the att representative tell me that before signing me up. Social security number and everything, calling me to confirm the appointment three days in a row. I go through all this trouble of 30 minutes trying to get in the app. 2018 and they still can't provide service due to any trees in your yard. They wasted my time. If I could give a zero, that's what it would be. So to recap, before even thinking about installing direct tv through att or att through direct tv, either cut the two trees out of your yard( which will cost) or go get a fire stick. 0000000 read more

If you want a cable service that doesn't interfere when a storm comes by this ts not for you. I would switch to cable instead if waiting for the signal to come back on during a bad storm. If a very bad one comes you wont have ANY of the basic channels like in my county we wont get WLTX, WIS, or FOX. read more

had service with a promotional rate for a year. Signed up in may 2016. Cancelled due to moving. Well they didn't offer a service where I moved and I was told I would have no cancellation fee since their service was not available where I moved. (In February 2017) . I return their equipment. Find out almost a year later that I owe them $400 and that's rounding it up. Well after 3 1/2 hours on the phone I was told so many different limps till it was unbelievable. Then to be told my bill doubled for the last month of service and they were charging me for another month of service and that is how it came to that total. Then after trying to explain even if I did owe for a month of service it would still be only 83. I was still in a promotional rate If it would've been $83 not 156 a month I'd be glad to pay but that was all I was going to pay Then I was told that was due to I had not returned my equipment when I could provide a receipt for returning my equipment Then I was told I owed due. To early cancellation fee what a bunch of losers. Any attorney want to help me in court? read more

I ordered direct tv after seeing the 89.00 advertisement on tv. Got it installed back in May, had to complain because bill was always more than 89. Around 130 - 150. Service disconnected and on 12/7 Direct tv withdrew $389.61 out of my account without my permission. They told me it was for early termination and I gave them permission back in May to take my money. I informed them it was an unauthorized transaction and I want my money back. Please BEWARE. If you give them a debit card when you order their service, they will make unauthorized charges from your account read more