Irreputable business! Forcing you to pay for what you do not have! Cheaper to stream than to deal…read morewith this ROTTEN company! I called to cancel and the guy added services so that I would have to continue for another month! DO NOT TRUST THIS COMPANY! Just stream what you want!

I turned Directv sevice off on June 15, 2024. I have a $71.35 credit. I was told that I would get…read moreit within 2 weeks. It has been 3 months & NO credit. I have called numerous times & ALWAYS have to talk to a foreigner! I have asked to speak to a US representative, but NEVER get to speak to a US Rep. I am in the process of filing a complaint with the State Consumer Protection Agency! - C. MERCER

TWC/Spectrum!!!! Stay away from these crooks. I was with them for 2 years. My basic service kept…read moregoing up. I had internet + basic TV. It seems ea year it goes up. Then my last bill went up over $20. I refuse to pay these bandits more money. So I just cancelled them all together. Let me tell you cancelling took me 5 calls and about 2 hours later. Funny thing, when you just called that you you were having problems with internet or tv you got someone right away. When you call and say cancel service it's the wrong number Ill switch you over and get cut off. Calling for the 3rd time I was already pissed. I requested to speak to a manager which took 20 minutes. This was a number I was given the 2nd time for cancellation. He got on the line told me I had to contact another nu. I was furious. I went off. He switched me over to another line. Same recorded message. Push this number push that number then after another 20 minutes I got someone. This guy tried to talk me I to keeping the service. No chance buddy, customer service truly sucks when you are cancelling your account with them. All these commercials on how Spectrum is much better. Not!!!!!!!! All they see is the greenback. Don't really value customers as they claim. I don't see paying 100s of dollars for cable. You might. All I want is WIFI for Tubi Netflex and HULU. I don't have commercials with these. So keep you freaking cable.

Horrible horrible horrible. If I could give them a negative 1000 I would…read more My internet is out again. Second time in two weekends. The first time it was shut off internally. That was the explanation the tech gave me. So no internet Friday - Monday night and he just had to call in to get it reconnected. Smh This weekend it's out again. I called and the ticket was supposed to be "escalated " to an earlier appointment. So .... they show up while I am at work - without contacting me. And leave me a message they since I wasn't here I have to reschedule. So .... 3 hours on the phone later I am told that I verified that time for the appointment (which I didn't - why would I verify a time when I am at work) and now I have to go through the whole process again. You can not talk to dispatch directly so you spend hours trying to get help and then they tell you "that's not our department". And the best is --- for all of your inconvenience you are only entitled to a credit from the time you contact them to make and appointment until the time it's fixed. And to get it you need to call within 24 hours of the appointment and ask billing. Yeah that will probably take another 4 hours. Do yourself a favor don't use this company.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Only company on earth that does not allow customer service reps to speak to their customers…read more Billing errors, interact with AI. See how that works out. Outage issues. Nah, AI thanks you for your patience and understanding. Run from this company. Many other providers that have humans and allow them to speak to you.

Horrible customer service experience. We have had them scheduled three times now for new service,…read moretook time off work and still don't have service. The third time the technician was a no-show with zero communication. They scheduled us for a 4th time without our consent when we will not be home. Customer service talks from a script and in circles, you can't get anything resolved with them. One of the worse customer experiences I've ever had!

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

Jennifer at the Harbison location is amazing. I converted from Samsung to iPhone for the first…read moretime. Jennifer took the time to answer all my questions and educate me on the features of each phone to help me decide the best one for my needs. I never felt pressured and she easily set up my new phone for me.

The Internet never works properly. Can't load videos on the phone. TV streaming services freeze…read moreconstantly. When attempting to game I constantly get kicked from servers and logged out of PlayStation Network. The internet issues couldn't all be listed. and they are the only provider in my area. my last house I paid $20 less a month for ten times the internet.

We have been told for 7 weeks now that our fiber is being installed. Now when I call they say that…read morethey are working in the area and when it's established they will set up service 7 to 10 days after. Mind you last week contractors came and already added the line to my house and they still have yet to establish service, and yes I called again but got the same response. Possibly the worst experience I've had with any Internet company to date. If ANY other service was in the area I would have already opted with them. PS they say they will no longer offer standard Internet only fiber Internet. Yes I asked thinking it would be faster but that's what they said. Moncks Corner btw.