Spectrum has the most unreliable service I have ever seen !!! I Think they shut everything off so…read moreyou can't get service until about 15 minutes before you should get a credit so they don't have to give you one !! Most unreliable service I have ever dealt with,! I think I'm on the way to join everyone else and go to Bright speed .

I can't. I've always had Time Warner and the when it became Spectrum this is when my issues…read moreoccurred. I only had internet through Spectrum and the bill went up over $20 a month. When I called to ask why they told me I was out of promotion, ok cool I get that. The rep told she was adding another promo for me. Wow great, easy! Well that didn't happen and apparently they don't have he authority to do that nor were there any promos. Lie number 1. Just to save money I got a hot spot and uped my phone data plan. Huge savings doing this. Cancelled my services with Spectrum and was told will get a refund to my card/account since I just paid my bill. Lie number 2. Never saw the refund so I called and turns out they cut a check which takes 6 weeks. Really just stupid and unnecessary lies. The truth is fine by me but why lie about promos and refunds. What else are the reps trained to lie about?!

Irreputable business! Forcing you to pay for what you do not have! Cheaper to stream than to deal…read morewith this ROTTEN company! I called to cancel and the guy added services so that I would have to continue for another month! DO NOT TRUST THIS COMPANY! Just stream what you want!

I turned Directv sevice off on June 15, 2024. I have a $71.35 credit. I was told that I would get…read moreit within 2 weeks. It has been 3 months & NO credit. I have called numerous times & ALWAYS have to talk to a foreigner! I have asked to speak to a US representative, but NEVER get to speak to a US Rep. I am in the process of filing a complaint with the State Consumer Protection Agency! - C. MERCER

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

Only company on earth that does not allow customer service reps to speak to their customers…read more Billing errors, interact with AI. See how that works out. Outage issues. Nah, AI thanks you for your patience and understanding. Run from this company. Many other providers that have humans and allow them to speak to you.

Horrible customer service experience. We have had them scheduled three times now for new service,…read moretook time off work and still don't have service. The third time the technician was a no-show with zero communication. They scheduled us for a 4th time without our consent when we will not be home. Customer service talks from a script and in circles, you can't get anything resolved with them. One of the worse customer experiences I've ever had!

So appreciative of all of the sales reps here. I was in the store for two hours while switching…read morecell phones. iPhone requires an hour delay before deactivation, so the first little bit was spent waiting out that count down. The second hour was spent transferring information from the older phone to the new one Though I was working with one particular sales rep, all of them were engaging in conversation during my wait and quick to answer any and all questions I had regarding the transfer process, even to go so far as to offer coffee or water. While waiting I also observed them serving a number of other customers. Each time the sales representatives were always attentive to the customers needs, addressed their needs quickly and then moved on to the next customer. Additionally it appears these employees have the utmost respect for each other and it was reflected in how cohesively they worked as a team.

Jennifer at the Harbison location is amazing. I converted from Samsung to iPhone for the first…read moretime. Jennifer took the time to answer all my questions and educate me on the features of each phone to help me decide the best one for my needs. I never felt pressured and she easily set up my new phone for me.

The Internet never works properly. Can't load videos on the phone. TV streaming services freeze…read moreconstantly. When attempting to game I constantly get kicked from servers and logged out of PlayStation Network. The internet issues couldn't all be listed. and they are the only provider in my area. my last house I paid $20 less a month for ten times the internet.

We have been told for 7 weeks now that our fiber is being installed. Now when I call they say that…read morethey are working in the area and when it's established they will set up service 7 to 10 days after. Mind you last week contractors came and already added the line to my house and they still have yet to establish service, and yes I called again but got the same response. Possibly the worst experience I've had with any Internet company to date. If ANY other service was in the area I would have already opted with them. PS they say they will no longer offer standard Internet only fiber Internet. Yes I asked thinking it would be faster but that's what they said. Moncks Corner btw.