East to get service on line but make sure you pick the right package. Updating can be a challenge. Average price for tv package since Hulu sold I had problems with them so I switched to direct much better quality and picture read more

If you're looking for a broad range of programming without any hassles at all reasonable price, do not use DIRECTV. We subscribed for over 11 years, with full lineups. The cable box would reset and turn off our tv, then take about 5 minutes to restart. This seemed to happen just when we were watching an important moment of a show. If we were watching live, we would lose that programming, and all shows being recorded at that time missed 5-20 minutes. This happened even when we were streaming a show over the net without using DIRECTV at all, even when the direct tv receiver was 'off.' We had technicians out to fix the problem, who recommended new equipment. The problem continued after putting in the new equipment, and after putting up with it for a full year we cancelled DIRECTV and switched to using YouTube TV over the net. DIRECTV then hit up with a $200 cancellation fee for 'early cancellation' even though we had been customers for over a decade and it was the technician who recommended new equipment. At least we are saving $100/month with YouTube TV. I can't give DIRECTV zero stars, so they get 1 star. read more

Way too expensive and they don't value loyalty. New customers get better rates than long time customers. Stupidity that they aren't protective in customer retention. But it really made me mad as they left their garbage roof equipment on my roof and would not come take it down. We all cycle through various companies over the years and I won't cycle back to them for that reason. Take your equipment back and uninstall it from roofs. Very unprofessional. read more

Wow I have been a loyal customer for 5 years, never late once when I switched to another carrier it took 35 minutes on the phone plus due to them cutting me off another 30 minutes when they knew I was out the door they hit you up with oh by the way you owe us $80 for early deactivation well that's funny I never had a contract, just another poor excuse for customer service by the big guy. I will never ever go back. read more

Hello, I am writing this email to your department, because I do not know who else to talk to. Last year I entered a contract with Direct TV to have the service installed in my house. I purchased the service at Walmart and was informed I qualified for a $200.00 Walmart gift card. To shorten a long story, I never received the gift card and have been told by the department that handles the gift card program, I will not receive a replacement. I have been trying to straighten this situation out since April of this year. I have been on calls, on hold, in chat rooms in several departments and still no one can issue me a replacement card. I do not consider the way I have been treated, good customer service and will give Walmart, AT&T and Direct TV one more chance to make this right. read more

Direct tv is the worst service I have ever had. I have to deal with them on the phone at least every month taking from 30 min to 3 he's. They have incorrect dates and took money from my bank account after my account had been closed, and refused to reverse the payment. The service was terrible which is why I disconnected my service, the employees are impossible and hang up and never ever call back. I actually give them -12 read more

Terrible! Picture freezes , audio doesn't match visual sometimes. Spent about an hour trying to get it sorted out a day and they said good luck. Offered me no solutions. Maybe spectrum would like my business read more

After receiving numerous emails to join at $55/month because of the wireless service I have, I joined. At setup, it was even confirmed the $55/month special. Well, come to find out... now that I'm all set up with direct tv... that I don't qualify for that promotion and that my bill will be $80/month. Still not bad, but not what was promised. I'll probably pay to get out of contract early. The manager I spoke with had the "oh well" attitude. And on top of it all... no "25 days if Christmas" on ABC family. I regret my switch to direct tv. read more

Aweful customer service. Requested a cord to go from a mini box to a three prong plug. They sent a cord with three prongs on both ends that doesn't fit into a mini box. I have 10 of these cords in my garage. Why would they send a cord that doesn't fit their own equipment? Requested the correct cord and the refused to send one out. Worst decision to switch in my life. Don't do it!!!! Now I have a bedroom tv that is useless. read more

This was one of my worst "utilities" experience since the time when cell phone service was young. The saddest part was someone knocked on my door to sell the service, thus creating a disconnect from what was promised and the company from the get go. The right hand in this company has no idea what the left hand is doing. They attempted to tack on an extra year to my contract when I moved, and I had to go way up the food chain to put a stop to that (they increased my fees at the year point, but added another 6 months to the contract). Since I canceled my service, their billing department has been a complete disaster to deal with. I have had phone calls with them lasting well over an hour to straighten everything out, to be told everything was fine, followed by a "zero balance" letter, followed by a refund check, followed a few months later by a $63 bill. These people seriously have no idea what they are doing, and I am at the point of reporting them to the FCC. Oh, and they insist on billing your credit card monthly so that they get paid no matter what. read more

By far the worst experience I've ever had with a company. The sales rep promised a world of things with the service. Stating things like there being Netflix and streaming apps on the receiver, acting similar to a Smartv, misquoted the monthly bill. I had a concern with internet speeds knowing cities with old phone lines can only get about 6mbps regardless of what company sells, I expressed this as a main concern and a deal breaker, sales rep then lies stating it is all fiber optic now, which is true with At&t but not Century Link, which services the areas At&t won't. So after Directv blind sides me at install with all these "custom" install charges, $75 for ground install because they can't connect to my metal roof and then the tech puts the satellite right up against the fence, seriously the thing is almost rubbing up against it. They then proceed to disconnect and use my Brighthouse cables to run their service instead of running new cables, because get this, that's $40 extra. So after all this mess it gets installed, two days later I get a call from Century Link stating they can only get 6-8mbps in my area, because, you guessed it, the cities outdated phone lines. My main concern and deal breaker, I then tell him to forget it, pack it up and cancel. I then canceled with Directv, still haven't received any refunds for install fees, and all my coaxial cables are now hooked to their service and I can't run my Brighthouse internet. Now having to pay BH to come back out and rerun the lines. STAY AWAY FROM THIS SERVICE, IT'S A TOTAL NIGHTMARE! read more