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    8 months ago

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    Dani W.

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    10 months ago

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    Dani W.

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    10 months ago

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    5 years ago

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    Empire Satellites

    Empire Satellites

    4.5
    (11 reviews)

    WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

    I'm usually willing to give people a benefit of the doubt, but honestly, I should trust my gut more…read morewhen there are multiple red flags from the start. I reached out to Empire Satellites Inc after looking online for someone to install my new Starlink dish. Chris responded promptly via text from a different number (red flag number one). Quoted a price for the install - $349, which I thought was reasonable. Set up an appointment for the same day at 2:30pm. At 3:00 get a text that he we will be "couple of hours late" (red flag number two). OK, no problem. Finally shows up at 6:10pm. Started to look around the house to find a good location to mount the dish. Settle on a tall side gable (single story house), but his ladder is only 18', so he says that that's as high as he can mount it, not at the gable apex. Not ideal, but OK. Casually mentions that he charges an extra $100 for the "attic work" (major red flag number three). As if most people expect to have wires hanging on their exterior walls? I don't argue, but at this point I am really expecting to see stellar work quality, above and beyond attention to detail. This is where things really go to shit. Chris gets up to the facia and starts mounting the dish in a mount that I provided. I am looking from below and clearly can see that the mount is not plumb and is wobbling, as he puts three lugnut screws through the facia. He assures me that it is plenty stable. Red flag number four. Drills a hole through the wall for the cable and goes inside the house to fish for it in the attic. In the meantime, I get up the ladder and take a picture of the mount. It is clearly not fully bolted to the facia, with one of the bolts screwed at a 45 degree angle. The thing wobbles like crazy. Thirty minutes later, and two more holes in the ceiling plate from the attic, the cable is still not down to the final location, despite the fact that 5 extra ethernet cables were routed through the same wall from the attic by my electrician a few weeks before. Chris offers to surface mount the wire to the wall in the finished pantry room - ugliest, laziest install ever. Red flag number five. This is when I say "that's enough" and kick him out of my house. He is genuinely surprised when I offer to pay him only $250 for the horrendous job he did, and not the full $450 he was expecting. Before he leaves, he blames me for providing a bad mount for the dish, and tries to upsell his own mount for $100. Unbelievable. I have worked with dozens of subs int he last two years while building my house, and know my way around tools and trades. This was one of the worst experiences. The guy has the worst work ethic and zero integrity.

    AT&T Store

    AT&T Store

    3.5
    (54 reviews)
    $$

    I'd like to say that Angeliqua was amazing. I kept getting denied my trade amount for some reason…read moreand the original salesman was no longer at this store. Angeliqua took it upon herself to help me step by step over a 2 month span. She re-submitted all my info numerous times until I got my trade value I was promised. She kept me updated via text all the way until my check arrived! She went out of her way and I appreciated it. I will always return to this location.

    I went in today to try to pay my bill. This is my second time being to this location. When walking…read morein the manager Harvey, that's if he gave me his real name. Anyhow, I'm walking in and his sitting at the back table he's says welcome in, but with attitude. So I guess the only way to pay my bill is with my account number usually I'll give my ID. Because for whatever reason, they had, had aa hard time to look me up. And honestly, I didn't have my account with me at the moment. So anyhow, he wanted my account number and I asked him I could show you my ID and go from there. He didn't want to he refused. He said that he needs my account number or my bill won't be able to get paid. With attitude! I said I have never had any problems with the other AT&T at Tyler. His response was with attitude you're welcome to go to that other place. I just felt that's not a way to service people. So my response was you need proper training and he tells me so do I. Very unprofessional, specially being the manager there. I had to go to the one on Tyler. And is a difference at that location they are very nice very kind right away how they introduce themselves, how they welcome you in how they attend to you, etc. WOW! So hopefully Harvey could get the proper training he needs or they should send him to the one on Taylor so he could see the difference of the staff on how they do it the correct way with there customers.

    DIRECTV - televisionserviceproviders - Updated August 2026

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