I turned in my prehistoric phone and got an iPhone 14 mind you I'm not about to pay big bucks so I settled for this one. But unfortunately, I couldn't remember my password and that was locked out of my phone. It took me three trips but he was so helpful, I also got a Wi-Fi box and some equipment for my phone. You guys need to ask for Brian I'm telling you he's full of awesomeness!!!!!! read more

I regret coming here. Brian said $80 a month and now I pay $140 a month. They make u sign on a tablet and u see nothing. You sign without seeing any paperwork. Biggest mistake ever. Don't sign anything u can't see. Thats how they get you. I want to simply cancel with Verizon but I can't because I would owe hundreds. It's ridiculous I wish I stayed with ATT *he put me on a business plan with a wifi hot spot when I don't even own a business or needed a hotspot. He said "its part of the deal and cheaper that way?" DONT GO IN THIS STORE read more

Verizon - His excuses - Mobile Phones Near Me - Riverside, California

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I hate to be so negative, but I feel like I need to warn others about the incompetence of the staff at this place. I switched my phone service to Verizon this morning, but my wife's phone wasn't working. So I went to this place looking for help. The lady that was "helping" us stated that this is the device issue, something about the phone not being able to read the sim card, bla bla, implying that we need to get a new phone. This didn't make any sense to me, as the phone worked fine in the morning before we made a switch to Verizon. So I went to the Verizon store in Moreno Valley, and in 5 minutes they activated my wife's phone. It would not bother me if this lady just said she didn't know what the problem is. But fabricating an explanation is so unprofessional, if not outright dishonest. read more

Brian was super friendly and helped me beyond what I came in for. Definitely recommend him for any Verizon service!!

My phone has been acting really crasy so I went into Verizon to ask for help today.A staff member named John Arnold helped me. He knew in seconds what was wrong and fixed my phone in a few minutes! He was kind and professional and I can't thank him enough for helping me today. read more

This should be a 10 star review. Long story short I went to the Verizon store in the Riverside Plaza. Brian is my new hero. He helped me so much, was so patient with me and got me up and running. While helping me he was able to help others. Always had a positive attitude and a smile. Thank you Brian! read more

We switched to Verizon we had trouble with porting our numbers but Brian made it happen and really went out of his way to help us and we are so thankful for him if you need help ask for him very helpful read more

These people will scam you. Regardless if you get a guarantee from the Regional Manager Luis, you will still end up paying for fees that were not discussed. You will get promised and even shown on their computer how much you will be paying and once that bill hits it will be completely different. No wonder why they can't print out proof for you. Don't fall for "promotions" or thinking that these people actually want to help you, they are there to scam you and make money off you. When you go back to see what happened all of a sudden there's hidden fees that there's nothing they can do about to take them off your account. Very disappointing. Be careful. Oh and the store manager Carly can't do anything about you getting scammed either so no point in trying. read more

My phone was saying ESIM Failure and was stuck in SOS mode. The worker said my SIM card was damaged and I needed to pay for a new one for $40 but he was unable to do anything because the bill was past due; even though the account owner already set up a payment arrangement, so I left. I went to the Verizon in the Galleria Mall and the worker just pressed a few buttons and my phone was good to go within 10 minutes. He said my SIM card was fine, it just had to do with the new update. Now it makes me wonder if the worker at the plaza was aware my SIM card was good, just wanted to pocket the $40, or if he really didn't know what he was doing. read more

Brian, thank you so much for all your hard work. My family and I really appreciate you, thank you for taking your time to explain your mobile plans and setting us up with a great plan that benefits my family and I. Great customer service most definitely will recommend you as Verizon rep to my family and friends. read more

Just wanted to share what a great experience my family and I had at Verizon thanks to Bryan. He was incredibly patient with all of us, took the time to explain everything clearly, and really made the whole process easy and stress-free. You could tell he was knowledgeable and genuinely cared about helping us. It's not often you come across someone so down-to-earth and helpful. We really appreciate everything he did for us! read more

I have been a verizon customer for a long time, paying over $500 a month and they are the WORST cellular choice you can make. My phone wont work and it is the second phone in two months. You cannot reach a human being under ANY circumstances. if you go to the store where you bought it they tell you they dont do technical assistance you need to go and wait with hundreds of other people at Apple. I am not paying Apple $500 a month, I need a HUMAN BEING at Verizon that cares. There are none. Opal read more

From the moment I walked in, I was treated exceptionally by Brian. He listened intently to the issue I was having and knew exactly how to fix it. Upon review of my account, he removed some features that I wasn't using that automatically saved me money each month, including updating my home Internet router. I also ordered a new phone, and he kept in constant contact with me letting me know the status and then when it came in. He even helped me get it set up and followed up with me after about a week making sure everything was still cool. I can't recommend Brian enough. read more

I guarantee you they're going to scam you with extra fees. I was told there was mandatory fees that when I contacted Verizon, they had no clue. This is an actual Verizon store. Don't be scammed. read more

Came into the store to purchase a new one for my wife. After waiting in the store for around twenty minutes, listening to the employees act like used car salespeople to customers who were clueless about what they were getting themselves into with different deals thrown at them. We finally got to be assisted by Moe when I told him we weren't interested in any deals, just wanted to purchase the phone outright, he said You can't blah blah. We left, drove to a Verizon corporate store in Corona, bought the phone outright, and were in and out within 20 minutes, with no gimmicks or scams. I will contact customer services on Monday, filing a formal complaint based on their misrepresentation and shady business practices. Do yourself a favor and run from this store to an actual Verizon corporate store. read more

Was having problems with my voice mail. I tried everything myself to fix but couldn't figure it out. Took it in and Brian was awesome!! He kept trying things to fix it and never gave up until he figured it out. He is so knowledgeable and so pleasant to work with. Brian is what customer service should be! He was so helpful that my fiance ended up changing from his phone carrier to Verizon. Thank you Brian!! You're the best!! read more

Yesterday I dropped and broke my phone right before an event! I desperately was trying to figure out my best options and Brian was able to assist me. He was very professional yet relatable. He eased my anxieties and I left super grateful with my new phone! I recommend seeing Brian if you are like me and need some guidance you can trust. Thank you Brian! read more

I would give ZERO stars if possible! I responded to owners request to contact him to assist me in making things right. I telephoned him and left message. My call was NEVER returned! Stay away from this business They are DISHONEST! read more

Verizon - Expired business license - Mobile Phones Near Me - Riverside, California

I have been to this store 2x in one year and each time was amazing. This time Moe helped my mom and I. He was so personable, knowledgeable, and genuinely helpful. He knew Apple and Samsung so well. My mom and I each got our new phones and a great deal. I ended up spending a lot less than I anticipated due to Moe making sure we used our trade in deals. I live in the OC and would drive to Riverside just to get his help. read more

I'm from out of town and my phone was stuck in SOS mode, happened to cross this Verizon and ended up getting assistance by Brian. Pretty nice guy, helped me get a new SIM card since that's why my phone was having that issue. Made sure everything was set before I left as well. Super quick and effective. read more

Brian was very helpful with getting me a new phone. Very knowledgable and highly recommend

I love coming into this Verizon store they always help me and make me feel comfortable. JULIAN is amazing he set me up with my new phone and it was simple and hassle free. He was reliable and wasn't pushy how other sells people are. He wanted to help me make the most sound purchase for me and I thank you Julian. I would def come back for my daughter new phone in the near future. read more

Verizon - My daughter at the store while I am getting help - Mobile Phones Near Me - Riverside, California

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Good service and great prices would definitely come back and refer my friends and family

Watch out for the one with the feather tattoos on the side of his neck because he makes up rules and claims they are printed on the receipt!! I'll get to him later. I suspected a defective charger after almost a week of my phone staying at 15% or less battery-- and came in around 8pm with the charger and my receipt asking if I needed a box too because i was sure I didn't have it anymore. Mr. Pompa did not say I did and then went on to verify I had a defective charger-- 30 minutes passed because at first he tried saying nothing was wrong with it. He proceeded to open a new charger box but instead tried giving me the charger they have out for their phones and customers to use. He added that the new one was $10 more than the one I purchased but they also weren't carrying the one they sold me anymore. When I told him I wanted the new one he just opened he said I didn't have a box so I can have the one that they have out without a box like mine. I said that is not a fair trade and I wanted to speak to his manager about this, he pretended to call his manager "Andrea" and left to the back room where I couldn't hear him. He came back and said I had to bring in the box of the defective charger in order to give me the new one. I reminded him that I asked this question about the box and he didn't say anything about needing it. I also told him why did he walk away if I said I wanted to speak to his manager?? He said she's off and I can't speak to her. He said I had to bring the box tomorrow and I said well what if I don't have it then what?? I don't get a new charger?? And where does it say in writing that I need a box??? That's when the feather tattoo guy chimes in and says it's in the RECEIPT. I start reading the receipt out loud. I ask them to point where it says something about a box. It doesn't. I vow to never return. Other points against them: they don't let customers use the restroom. Look at your receipts because they charged me for an extra charging pad when I told them I didn't want it. It was on the receipt and I wish I had noticed it earlier. They don't care about you once they've made their sale. read more

Verizon - Screenshot of receipt: no mention of needed boxes for defective accessories. - Mobile Phones Near Me - Riverside, California

The staff is rude and not helpful, there's a girl that works there but looks like she doesn't not want to be there and even though you spoke with someone else and they said there was a promotion she's rude and said this is nothing available and that she can't help you to call customer service; she really is no help at all. read more

Walked in & I was greeted by Sofi right away. She helped me out and was able to answer all my questions. Sofi was amazing I recommend this place and will continue to bring family and friends to her. read more

Don't come HERE unless you want to get SCAMMED for your money! They are running an UNETHICAL business on top of lying to you, the most unprofessional Verizon store around! Brian! an others there claim set up cost is 200$ and that is a lie, along with phonecase, screen protector, camera lens protector and charger all for 50$ an that is also a lie. Stay away this place is a SCAM! 3rd party store or not Verizon should have guidelines and standards these stores should follow and get penalized if they don't. read more

Brian was Amazing!! Very professional and friendly. Quick and easy transaction on a new phone and watch.

Julian was great, helped my grandma upgrade her phone and made the process very simple for her. He helped her get a better deal than she expected and was very efficient. The staff was very kind and welcoming as well ! read more

Marcus was super helpful with my phone transfer over to Verizon and was able to get me an even better deal than I went in expecting to find! Everyone seemed very knowledgeable and helpful at this location even during a really busy time! Thanks for the help guys! read more

Went in to upgrade my sons phone and Andrea went beyond just the upgrade. She took her time to go through each line and was able to see where I could save a little on my overall monthly bill. I appreciated her attention to us and our needs! read more

SCAMMERS is the best description for this place. The store should be shut down before they take advantage of more hardworking customers. Ridiculous, awful, horrible, reprehensible customer service. They treated me and 3 other customers in the store like we were a burden for them to help. Last I checked, customer service was about helping the needs of the customer, not trying to avoid from working at all. First of all, while my mom and I were waiting in line to be helped. I noticed both workers were rude to the clients they were dealing with at the time. One man walked out fed up because the guy refused to call Verizon to help him through the process. The other older couple, now that is what really riled up. As a daughter of 2 elderly parents, this elderly couple were truly needing someone to patiently help them through the process of understanding their phones and what deal would be best for them. The lady working was a total B to them- condescending, rude, and dishonest. I noticed she was trying to tell them they only had one option and she was pushy with them and flat out rolled her eyes when they asked her to explain a phone plan to them. I feel like she was manipulating them and should be reported for trying to scam an elderly couple. Once the guy finally helped us, he was distracted looking at his own phone as if he had zero interest in helping us. I had previously 2 months before come for a screen protector for my phone and the guy helping us, I think his name was Brandon, sold me on the Home Internet system saying it was only $25 and super easy to use and super easy if it didn't work to just return the box to them and the charges would be dropped from my phone. When I returned to San Diego, the box wouldn't power up- I worked with customer service for 3 hours and 3 different people. Finally, the tech troubleshooter said they were not seeing power on their own and it was a lemon, so they would send me a box with a mailing label to me to easily return it. It never came. On 8/20, I saw I was charged for a service that I was told had been cancelled and I couldn't even access it because of a broken modem/router box. She also said they would send me a box with a mailing label, that never came. So when I was back in Riverside, I decided to do what the sales man (I think he was Brandon) told me- bring the box back to them. Well, this unprofessional jerk that was patronizing to me said I couldn't leave it there. Instead of offering to help me, he said that I would have to either call this certain number or take it to a corporate store. He and the lady (the store manager) said there was nothing that could be done. Asked him to get on the phone to help us through the process because the previous 4 phone calls to Verizon were a waste of my time and fruitless. He refused to do so. What kind of customer service is that? I've been to other stores where if there is a problem, they try to troubleshoot and serve as a liaison. This store should be flagged and shut down. Avoid at all costs. read more

service is trash. Bias with clients. Worst place considering it's the corporate authorized retailer. Worker flirts with clients so give yourself a laugh when coming here.would recommend someplace else to save your time. read more

Great experience, super friendly staff! Shout out to Brian!!! He was so kind and patient and answered all my questions with my trade in process. He went above and beyond, amazing customer service. 10/10 recommend. read more

TERRIBLE! Scammers- the two guys always working could care less about giving correct info. I purchased a $300 hot spot and they lied about being able to reduce plan later if I didn't use as much. Worse part is I have ZERO way to create online because it only will TEXT a verification code and its not a PHONE ITS A HOT SPOT. I have spent hours on the phone with 800# they are all from out of country and have no ability to actually resolve anything. If Verizon doesn't stand behind promise Ill be going to Better Business. I mean I called today and the store worker here had the audacity to tell me his phone "wasnt charged" and he couldn't help me.. wow!!! read more

I'd like to thank Brian for helping me with getting a phone with this carrier, his patience and understanding nature to assist me had left me satisfied 100%, I'd hope to hear that he will congratulated and given some sort of accommodation for his excellent service in helping me select a phone and plan that suited me best during my visit on 3/11/24 read more

SLOWWWW. I waited 30 min now and still have not been helped. I guess they cannot do more things than one at time. They took their sweet time. And keep saying, we will be with you in a min, Every 10 min. They need an appointment system so you don't have to sit around WAITING!!!!! Why is the culture of service providers, such that we have to expect to spend 2-3 hours to purchase a phone??? Someone needs to revolutionize this and people will flock to it. I called and asked how long it would take to do what I want and they said 15-20 min, but they did not tell me I would have to wait 30-40 min before I could talk to anyone. They should put a sign up with an anticipated wait time! read more

BEAWARE of this Verizon store in Riverside plaza!!!! I went in trying to upgrade and trade in two of my lines, the girl there tried adding $130 extra on my plan for hotspots and then said because they are retailer store that they charge $100 extra of top of the phones!!! And I would have to pay $600 up front for the phone and my phone bill would go up and extra $95 a month!!! The girl said that because their phones are bundle phones only!!' They are trying to rip people off and steal your money!!! DONT NOT TRYST THIS STORE!!!!! read more

I came to this Verizon store I had upgrade pager device. Brandon W is an outstanding employee. He communicated through typing keyboard on the computer. He also explained me how to use this new Apple device. He provided a great service to a deaf customer including me I also was impressed with Manager David who explained me about Apple iPhone device. We communicated through writing paper back and forth. Both of them spent a lot of time with me and made sure I am satisfied with Verizon's services and iPhone device. I highly recommend you to see Brandon W. and manager David for any Verizon services. read more

I was so lost when my phone wouldn't turn on anymore out of nowhere! I came here as soon as they opened and was helped by Andrea. She knew exactly how to fix my phone within seconds. Something I couldn't figure out all day yesterday. I'm very happy with the way I was assisted. Thank you read more