They're are the worst ones burn my uggs and don't assume they responsibilities, try to work it out…read morewith them they said no so need to go farther...

My rating is based on the past service I experienced prior to new mgt…read more Have been a long-time customer (for close to 20 years!) and was recently surprised when I went to Nu-Way Sat. 4/2 and the business was under new management. Before bringing any clothes to the new owners, I am very interested in hearing feedback from other customers who've had their clothes cleaned from April 2011 forward.

I've been a customer of Blue Bell Cleaners for several years and was always very satisfied with…read moretheir work. But over the last 6 months or so I've noticed that the quality of their work has slipped and is not as good as it used to be. I'll continue to take my clothes there for now, but if the quality of their work doesn't improve I will have to look elsewhere for my dry cleaning needs.

I have not used their cleaning services but almost got ran over with my child in their parking lot…read moreand instead of asking if I was ok, the person working yelled out "well this is a parking lot!". Apparently walking through a parking lot entitles cars backing out to hit you. Trust I'll never use you for any dry cleaning services simply for that reason and would not recommend you either!

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been going to Fashad at Clevergreen for a few years now and, as the four star rating would…read moreindicate...I'm a fan. Their prices aren't the lowest around, but this is a great example that you get what you pay for; I've yet to have an issue with stains not coming out or clothes coming back from Clevergreen smelling of chemicals like you had them cleaned by a Halliburton fracking operation. The one time there was a mixup with my clothes (actually, I think it was the first time I brought anything to this cleaner...) they went the extra mile to make sure I got my clothes back as quickly as possible, apologized for the inconvenience, and took the charge off my bill. On the negative side, some of the comments I've read about the customer service from folks other than the owner (Fashad) aren't totally wrong. Sometimes when you walk in, there's no one at the counter and you have to wait for someone to come from the back of the shop...and that someone doesn't always seem too pleased. When I weigh the pros and the cons, I think the pros win here. I've had so many challenges dealing with other cleaners that I just don't get from these folks. Granted, they're not perfect, but I think they're sincere in wanting to do a good job and, yes, the screaming Liberal in me loves feeling like I'm doing something good by working with an environmentally friendly dry cleaner, so....maybe I'm a little biased....

Let me complain first: Sometimes it gets hot in there in the…read moresummer time. That's right - hot! Once, I got a bit warm waiting behind the big plate glass windows because the sun was shining. Who do these people think they are?? I'll tell you who - these are the neighborhood dry cleaners that remember your name (a lot of dry cleaners can do this... and I have no idea why. Do dry cleaners need to recognize people at 50 feet and pull their order before they set foot in the store in order to get a license?), these are the dry cleaning people who take care with every item we give them, these are the dry cleaning people who are psyched every time the wife or I walk in the door. Seriously, they get excited. I like that. And, I like this place. Tailoring is great, too. My family has never had a problem here. Never.

Excellent service. Nice owner and staff. An A+ business easy to get to on 38 near Winchester-Woburn…read moreLine on the corner of Swanton and Main St (38) on the 134 bus route

Dry cleaned a suit, and I mean really dry cleaned it - not just the ol' press and pass deal - for…read more$12.50. Plus, it was done the next day on a 1pm drop off. No extra charge. Tack this performance on to a voluntary 10% off the girl's metric ton of to-DC's and the same turnaround time, and you've got yourself a five star cleaner. Kudos!

Chiming in with praise! I have been a customer for about three years and it by far the best cleaner…read moreI have used. They are friendly, efficient and reliable. I moved to Medford around 2005 and used another cleaner just a few steps closer, but the cloths seem to come back dirtier than I dropped them off. Grace is different. Everything is fresh and really clean. Buttons are fixed, hemlines fixed and they even grabbed my laundry bag to clean it too ... free of charge ... just for good customer service. If you care about your cloths, you will have a hard time finding equal service anywhere. A real highlight in Medford Square!

Wow!!! Exceptional service!! I needed same day service for my husband's uniform, drove a near 30…read moreminutes to get here and they did it for me ON THE SPOT so I wouldn't have to make the drive back! FANNNtastic!!!

I dropped off my tux to be cleaned. The owner told me to pick it up after 5:00 on a Wednesday. I…read moregot there at 6:00 (they close at 6:30) and they were already closed. No sign, no explanation. Annoying but not terrible. The next day, I picked up the tux. The price was $19.95. So the owner says there is a $20 minimum for credit card payments. I looked at him and said "seriously, for a nickel?" He smiled back at me and said "yes" That was more than annoying, it was petty. With customer service like that, I plan to take my business elsewhere.

Vinnie's is great. Not only is it a good dry cleaner, but we used them for all our tailoring needs…read more He has done everything from hemming work pants to taking in sports uniforms, to larger alterations on formal gowns. He's fast, friendly, and a delight to work with. The shop isn't much to look at, but the quality, value, and service is great. Highly recommend.

dont go here. this place is horrible. I took in some things to get altered. Needed a specific width…read moreand length, supplied him with dimensions and exact measurements as well as a sample garment that is the exact measurements i needed the alterations to be made to and he completely destroyed them. he removed over 3 inches more from the width, that he then cut off and you cant even take the garments out to repair it. Not to mention everything WREAKS of cigarette smoke now. This guy just cost me $600 AND I PAID HIM TO DO IT. wtf

Fast service and always provides excellent service when cleaning my work clothes. Owner is super…read morefriendly and they charge a fair price for their services.

Twice I had to bring something ack that he didn't one either didn't see or screwed up the hem …read more Would refund me so I had to wait for repair not worth going here.