Typical Pittsburgh basement. Had some water damage in the basement after heavy storm. I called…read morearound and Jerry was very responsive and professional. A few of the other places wanted me to write a check quickly. It never felt like that with Jerry and his team. They arrived at the scheduled time, listened, and provided a reasonable estimate. I chose them because of that positive experience. They did the work, no surprises and provided some opinions about insurance coverage and working with my policy. Overall, a quality experience at a reasonable value. That is everything I want in a service.

From the owner: RestoPros of Pittsburgh is locally owned and operated, backed by the support of a Corporate team…read more Our goal is to help families and businesses (residential and commercial) recover from disastrous situations. Our certified team is ready to help. We specialize in the remediation of water, fire, smoke, and, mold damage, including storm aftermath. A fast response can minimize damage. You will get an immediate response from us day or night, 24/7/365. We proudly serve our community. Contact us today to request your free inspection.

I hired this team to professionally clean my basement after the cats had been peeing in the corners…read moreand I couldn't get rid of the smell. They did an amazing job, were extremely kind, super professional, and are very knowledgable. They pointed out several instances of mold I hadn't noticed, sprayed them, and gave me recommendations about how to keep the humidity down so prevent it from coming back. I can't recommend this team more highly.

From the owner: We’re a small local women-owned business specializing in a wide variety of services including mold…read moreremediation, mold removal, mold testing and mold prevention. In addition to our mold services we also offer CIRS - acquired environmental illnesses cleaning services, mycotoxin remediation, indoor air quality services, crawlspace repair- encapsulation and specialty cleaning services. PA195433

I needed a drum trap replaced. Jose was able to come out the next day to look at it and was able to…read moreget me a quote fairly quickly. They sent out Issac and Carlos and they had everything up in running in a few hours. Very happy with how it turned out and felt it good hands. They did have to cancel my first appointment due to an issue I still dont quite understand but Jenna was able to get me rescheduled for the following day and was very apologetic. Id use them again

The end valve on my Delta bathroom faucet needed replacing. When I called 1-Tom, I was optimistic…read moreit would be repaired quickly at little cost. Instead, I was told I would need to replace the entire faucet system and it would cost $1,000 [yes: one thousand dollars]. I knew that was obscene. Even so, they charged me 79 dollars just for suggesting I pay half a month's income to fix a leaky sink. (I asked them to waive the customary fee but they declined.) Instead of hiring 1-Tom, I'm getting a free replacement part from Delta and will swap it in myself. I would have gladly paid 1-Tom for the labor required for the simple repair but I prefer to hire people I can trust.

Needed a leaking water line repaired. Joe came on time and promptly repaired the line. I'll always…read morecall Roto-Rooter in the future!

Pittsburgh, PA area buyers beware of Roto-Rooter of Murrysville, PA. Just because a corporation has…read morean A+ rating with BBB, doesn't mean that you should do business with them without first reading the complaints on the BBB web site. (https://www.bbb.org/us/oh/cincinnati/profile/plumber/roto-rooter-0292-1922/complaints) BBB tells me there are things that organizations can do to up their BBB ratings... I wish I had known that and read some of the 540 complaints on the BBB web site. Roto-Rooter is charging me $3100.00 for incomplete work. After two no-shows with no notice, they started work on 3/19/21. They jackhammered a deep hole in my basement, removed the sewer trap, and fashioned a temporary connection between two cut pieces of sewer pipe. Original estimate was a 2-day job for $4839.00. After another no show with no notice, I gave up on them on 3/24 and asked for a bill for work completed. Then they added $1140.00 onto the bill from a quote dated 12 days after the first quote, saying it was part of the original job, for additional work that was never even attempted. And for that, they want $3100.00? THIS IS SHAMEFUL. 4/7/21 Update: A Customer Satisfaction Manager from RR HQ read my online complaint under Google Reviews. After filing a formal complaint with the Murrysville General Manager, and a reminder follow up, this Customer Satisfaction Manager was able to get Murrysville RR to assign a manager to review my complaint. This manager was able to cut my bill in half by dropping their profit on the job and billing me for only the labor cost of the work that had actually been done. He sincerely apologized, stating that this should never have dragged on so long, and that this is not the way they do business. He also promised to follow up with the job supervisor regarding multiple customer service failures that resulted in significant delays. This was an expensive lesson for me--one that I will never forget. I am awaiting the corrected bill so that I can pay it and move on.

These guys went above and beyond for me and my property. Pittsburgh could use more companies that…read morecare as much as the restoration team. They not only came with solutions but they lead with quality people.

I hired this company for attic mold remediation and related repairs. The written agreement clearly…read morestated that half the payment was due upfront (which I paid), and the remainder was due upon completion. There was no clause or discussion requiring additional payment before the project was finished. The company completed only part of the work and then left the rest--specifically insulation and drywall--unfinished. This left my attic without insulation during the coldest part of winter. When I followed up to have the work completed, my calls went unanswered, despite being told they would return. One day, I came home from an appointment to find the workers packing up after completing only the mold remediation portion. They had the owner on speakerphone. At that point, the owner demanded additional payment before proceeding with the remaining work. This had never been discussed and was not reflected anywhere in the written agreement. I calmly pointed that out. The owner then proceeded to yell at me for an extended period of time over terms that simply did not exist in our contract. The interaction was aggressive, unprofessional, and completely out of line. During that conversation, I even tried to de-escalate and discussed possibly separating the remaining work due to his behavior. However, I made it clear that my preference was for the job to be completed properly and with care, as originally agreed. That never happened. After that interaction, the company stopped responding altogether. I ultimately had to hire someone else to finish the job. To be fair, the employees I interacted with in person were kind and professional. However, they also did not respond to my follow-up attempts, which I can only assume was direction from the owner. If you are considering this company, make sure every detail is explicitly documented and be aware that the project may not be completed as agreed. Additionally, the owner's conduct alone should give serious pause before entering into a contract.

Had a sewage back up due to flooding was insurance claim. The came did estimate. Got ok through…read moremy insurance company next day they gave neighbor estimate. They worked both house at same time. Even though they stated my house first neighbors done first. We both had similar damage and materials to be moved and trashed neighbor self pay was 3000. They billed my insurance 8300.00. Very shady billing. Not happy at stay away. My total coverage was 10k. Same crew worked both house at same time. Would not recommend or use again.

I had them clean the carpets in my house, very good price, professional and did a wonderful job. My…read morecarpets were stained most of the stains were gone when they were done. I gave their card to my realtor so she can have for future listings.

I am pleased. After a nasty rain deluge, I wasn't alone…read moreneeding help with flooding issues. Mine was minor in comparison but still needed dealt with. The finished population of my basement flooded for the first time and carpet was drenched. Good news, there wasn't standing water others had. My first contact was with Kelsey. She was great, helping me navigate my options and starting prices. Once I figured out I just wanted carpet removed and disposed of in order to deal with whatever was the origin of the foundation failure, she arranged for John to contact me to come out today. John contacted me with an ETA andhad his sons Johnny and Jake come out first. They made short order of the process and worked efficiently with John coming shortly thereafter. All three were professional, as was Kelsey. My cost was as stated. Only minor change was a request for a check if I could instead of a charge card that I had made sure to confirm with Kelsey that they accepted. John requested a check if i had one because it was after business hours. Fortunately, i had both a check and funds in my bank. Bottom line -- my wet carpet is gone and I can concentrate on the next issue of determing why water came in and what to do about it.