Very Good Outfit…read more Called for a quote, responded quickly. Scheduled service , they showed up when promised. All work performed as specified and professionally. Slight miss step on one service but they responded immediately to correct the problem. Can't ask for better service than they provided. Very pleased. Highly recommend these folks !! Art Benham Canandaigua NY

They replaced my hot heater for a price of $2,495! The technician was there for 45 minutes. I was…read moretold by the company when asked for an itemized bill that it wasn't how they did it. Asked the "office manager" what the labor rate was and "she didn't know". This wasn't a tankless water heater or anything special just a 50 gallon electric water heater. When the owner called me he said "Did you shop around we are the cheapest" And no we didn't because we had you install a faucet several weeks back that we supplied and the bill was $400.! So being loyal to local business was a priority. How wrong we were. If you stop and think about the price of the water heater whether it be same day service (which we did not ask for) what a rip off that company is. Stay far far away!

I called and spoke with Bob and explained the problem with my Dyson V8 animal cordless vacuum. He…read moreasked me several important questions so that he could attempt to determine the problem over the phone and after taking apart a few pieces, he was able to tell what the problem was. I went onto Amazon and ordered a new roller brush for my specific model, got it the next day, exchanged it with the previous roller and it started working immediately. Bob was very friendly, had a sense of humor and more importantly, saved me a bunch of money. If his shop wasn't three hours away, I'd drop by and shake his hand. Thanks a bunch, Bob! Lani from Ithaca.

I took my vacuum to Bobs as it would not turn on. I assumed it was either the switch or a loose…read morewire. Bob could have charged me for just looking at it, but he found that the handle wasn't seated properly and wasn't making good connection. He called and told me what he had found so I went to pick it up and he said no charge. He could have charged me a service charge, but instead said he really didn't do anything. It was refreshing to find a businessman who is honest enough to say, "no charge". I would recommend Bob's service wholeheartedly.

Mr vac has worked on my vacuums for a long time very good quality and reasonable prices.read more

My experience with this business has not been satisfactory. My vacuum, still under warranty as…read moreproven by a letter from the manufacturer authorizing work, was repaired due to poor workmanship performed at another warranty center. Upon pickup, I was met with a bill because the business was not going to eat the cost of poor workmanship on a prior service repair. I understand this logic, but not the expectation that the customer owes you for the repair. Once the manufacturer was contacted, a resolution was made and a credit was due to be issued to Mr. Vac. I was instructed to pickup my item from Mr. Vac. When I went retrieve my item, I was asked if I had payment; after it was explained that I did not and that the business was being issued a credit, I was told I my vacuum would be relinquished once payment was received. The manufacturer assured the business that a credit was being issued, but I was still denied my vacuum until the actual payment was "in hand." I was persistent in my attempts to get payment issued so that I may have my vacuum. After several contacts to the manufacturer, they opted to replace my unit (and apparently not to credit the business for the repair). I received a call from Mr. Vac guilting me into paying for the repair. I refused payment since Mr. Vac was still in possession of my vacuum (and after all had refused to relinquish in the first place, which prompted the manufacturer's decision to replace my unit). It is unfortunate how situation transpired, but with my vacuum now as Mr. Vac's property, the business is welcome to do what it pleases with my vacuum , including sell it as a used unit. As a certified warranty center, I find it unethical and bad business to demand payment of the customer for service performed for an item still under warranty. I cannot speak to the quality of repair, as the item is still in possession of the business. I am also appalled that I was being guilted to pay for the service, and once payment was declined I was rudely hung up on...I can assure you that I will not be doing business with this company in the future.

Installed 200 amp service for me. Did an awesome job. Did it for about half of what another local…read morecompany wanted to charge. Was done quickly and they were friendly and very knowledgeable. Will hire again!

I deeply regret calling this company to install a generator in our home. The man they sent, did not…read moreknow what he was doing and made so many mistakes from the beginning. Our town requires a variance and he kept doing the wrong measurements and not speaking to the right people in the town. Finally, we had enough and canceled our contract with them and went with another. Long story short, because of Marlocks mistakes, he caused us to lose our variance request with the town.Very upset that this happened to us and this generator was needed due to health reasons. Do not recommend

I had ordered an item online and picked up in store. When I picked up, I asked the employee if he…read moreneeded to do anything to finish the sale. He said no. Two days later, I got notice that I needed to pick up my item. I went in because I had ordered a second identical item from another local TSC store, wondered if possibly it was a duplicate order. It wasn't, there wasn't an additional item waiting, and a couple of the staff members got a little porky with me, practically accusing me of trying to pull a fast one. I explained that they may want mark my purchase as completed so the item could be taken out of inventory. I was a retail manager for years and I know what it's like having to try to explain shortages to district managers! Obviously they didn't because I was able to order and pay for the item again today, asking for in store pickup. It's something that I use frequently so it's not a purchase I made simply to prove a point. It is the only one (supposedly) in stock. Time will tell. Honestly, the current management is more interested in hanging out and chit chatting with their staff than actually helping customers. I will say there are a couple of outstanding cashiers who are always smiling and friendly - you go, girls!

I was inquiring about trellises for my garden. I was shown the various types and what they are…read moreused for. Spent his time and explained everything clearly. Did not rush through explanation. Very helpful.

My mother was in town for a visit and wanted to visit a quilting store. What a great find! Everyone…read morewas SO warm, welcoming and helpful! Everyone in the class looked to be enjoying themselves. I'd love to return for a class.

This shop continues to gather a following! An extremely knowledgeable dealer for Bernina sewing…read moremachines. They offer excellent classes and great fabric lines and patterns. Such a cute store, full of light and laughter! I love to travel here to get my quilting and sewing therapy!

Wonderful customer service and turn around. Beautiful work and a good value. I am so glad to have…read morefound my regular tailor, such a classic and classy business.

Just picked up alterations from here and am so pleasantly impressed by the quality of the work and…read morefit! I had lost a lot of weight and some of my favorite work and sentimental pieces no longer fit. He was professional and helpful in the fitting and my clothes fit great. I couldn't be happier with the service!!!

They are nice people. The service is good especially when you bend the blade. Price is fair.read more

Worst shop I ever went to. Did not only not fix my machine but loose and missing bolts everywhere…read morethey touched it. Lawyer said I should have sued them. They had three tries to get it right and I paid for two of those bills. Save Your time and money . The owner even had the nerve to start cursing at me when I said all I wanted was my machine fixed !!