Brian and Brian from the Waterloo, NY Lowe's location were so helpful to me, assisting with my curbside pick-up. Both were also so kind and patient in answering all of my questions. Thank you so very much gentlemen for your kind demeanor. With much appreciation, Cecelia read more

I needed a new faucet set for bathroom, a storm door, stair treads , paint, I walked around plumbing couldn't find anyone to help, the music was so annoying I couldn't think straight so I just left. Bought what I needed at wal mart and Amazon.. read more

False advertisement. Says you can haul excavator and heavy equipment with their rental trucks but they put a locking pin in so you can't. Cost me a days profit and leaves me looking stupid when my new trucks transmission already went in the middle of a job. read more

Lowe's Home Improvement - Hardware Stores Near Me - Geneva, New York

\why should item purchased from lowes waterloo cost 80 dollars to deliver to geneva ANSWER they ship from syr and customer has to pay custmer service read more

A recent trip to the garden department here and when I asked when I could find the peat moss, the clerk did not have a clue as to what it is. She Said no, we don't have it. A customer in line said, yes you do and pointed me to it. Maybe Lowe's should train their employees! read more

The guy put my door lock on with 1 screw and messed up the door jam. It took me 2 hours to fix his mistake. Oh, and I am a woman in a wheelchair I am mad as heck at him. read more

Can I give a - star? Lowes "install" SUCKS! Ww bought about $1000 worth of kitchen equipment from Lowes and scheduled installation. They sent confirmation the morning(s) of the installation confirming that they would be there BUT THEY NEVER SHOWED UP! I called the store manager who sounded very sympathetic. He was going to "look into it and get back to me" he never did. Okay, let's try this again. We reschedualled. Same confirmation the morning of the scheduled installation. THEY NEVER SHOWED UP again. WTF? That's it never again Lowes you can put your "Lowes Install" where the sun don't shine. PO'd in Geneva read more

Well again this GE washer is not working. Fills and keep filling had to shut water off and unplug. PLEASE DO YOURSELF AND YOU WALLET A FAVOR. DO NOT BUY GE APPLIANCES. Since we bought this junk brand new at Lowe's back in 2016. The main Circuit board The entire tub have been replaced I think the only thing that hasn't been replaced is the outside cabinet. I know no one in my family or myself will ever buy GE ANYTHING. read more

Lowe's Home Improvement - This is my almost brand-new not even a year old GE washing machine I bought at Lowe's real nice huh already has rust in it - Hardware Stores Near Me - Geneva, New York

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We made the huge mistake of ordering everything for our new house from Lowe's instead of from smaller businesses. Their customer service has been horrible. Our orders did not arrive in a timely manner. We are still waiting on a flooring order that was due to be delivered three weeks ago. After calling them repeatedly they tell us it's a computer error and we still don't know whether or when we'll get the flooring that we paid for. I need to add that the lady in customer service was very horrible and rude to us when we tried to resolve the issues with our flooring order DONT go here ever!!!!!! read more

Jason T. in the paint section saw us (my hubby and I) standing looking at stain. He overheard me saying I want to see the grain through the color and he politely jumped in to our conversation. Then he set about to help us select the color stain we wanted, the brand (that was a great deal cheaper than what we started with), and worked on his computer to get just the right hue. We even went out doors to see the colors in the natural light. He went above and beyond, and Lowe's is very lucky to have him. Great customer service, and a great visit. Thanks Jason! read more

Usually shop at small , local business only. Love this Lowe's!!!! We need thing the local small business didn't have. The staff here is knowledgeable, happy and helpful. We have had to return a few things and Mike was so respectful. I am a 57 year old woman, and tired of being talked down to in home improvement stores. Lowe's had many skill females working here also. Highly recommend because of great staff! read more

Sold me a door that was opened and damaged by another customer. I paid full price. Customer service could care less. I have had to return other items in past. Avoid this store. Returned damaged door. Asked why they would but this door, that was obviously opened, attempted to be installed and then put back in box with dents, loose screws and opened parts boxes, taped up and put back into stock to be sold to next unsuspecting customer? We picked out another, and better quality storm door , returned home to put in this item only to realize THAT THE HANDLE IS TO BE PURCHASED SEPARATELY! So now third trip to Lowe's for the handle and my question is why didn't the salesman tell us about the need for a handle at the time of sale? The customer service is subpar , sales people undertrained, stock men untrained, procedures for returns lax to say the least. In the future we will travel to Home Depot for our home needs. read more