We were new to the area & just realized that our truck inspection was overdue. They have "first…read morecome, first serve for inspections M-F. They suggested that Wednesday and Thursday less demand days. I was there by 7:50am on Wednesday, 3rd in line & was done & pulling out of the parking lot in 1 hr. I could not of asked for better service! I will take our automobiles here when needed for service.

These folks just do such a great job every time I go. New tires this time and they rocked it…read more Professional and Polite. A real joy to work with.

Excellent work, estimate, & customer service. The Staff are…read moreall Professional and friendly.

Great customer service and work. Great communication and very thorough. Will happily do business…read morewith again in the future.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Great company company, courteous and friendly staff. I would highly recommend them. They are…read morereliable and they care about their clients.

From the owner: We offer 24 hour emergency service for accidents or crashes.off road recovery as well.read more

I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

My wife's 2010 VW Jetta wouldn't start one day so I took it to Auto Zone and got a new battery I…read morefew days later it was dead again so I took to the VW dealer who said it needed a new alternator so we replaced it but continue to have issues with it starting. I took it back to the dealer but they could not find or fix the issue. So I took it to Auto Pros and they very quickly discovered the issue and fixed it. The new battery from auto zone was not programed to the vehicle once they replaced the battery and programmed it no more dead battery issues. The dealer charged me for a new alternator when it was something as simple as a battery not being programmed to the car. Auto Zone did provide a refund. Auto Pros were professional and fixed the problem quickly. I highly recommend them.

Found a giant bolt in my tire and called Alex. He offered to come out and patch it at my house. You…read morecan't beat the price, hospitality and service like he provided today. O'Grady's will get all of my auto maintenance needs business for as long as we live in Heathsville.

From the owner: Our business specializes in customer comfort and care. Wait in a clean kid friendly waiting room…read morewhile your vehicle is being repaired. Friendly staff is waiting to help you with whatever you need. We can do any number of repairs including but not limited too, Brakes, struts, suspension, HVAC repair, lift kits, performance exhaust, performance enhancements, ball joints, transmission repair or replacement, engine repair or replacement, tires, enhanced diagnostics, antiques, classics, European models, etc. Essentially if it has an engine and wheels we can fix it just call and ask.

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

Huge accolades to Williamsburg Automotive Repair. After thinking I needed new brakes on my Nissan…read morepassenger van and being new to the area, finding a good automotive repair shop seemed daunting. I did a search, found Williamsburg Automotive Repair, and crossed my fingers. After inspecting it was determined my brakes were fine and they called my husband to let them know it could wait. I also got an oil change and it was WAY less than I was expecting. Thank you for being an HONEST business.....we have four drivers in our home and we have found the place we will return for car maintenance. If you want an honest opinion, car care you can trust....this is the place for you!

This is the ONLY place that I will take my Vehicles. My 2000 suburban is still going strong, and…read moreits all because of this shop. But their experience, professionalism, and great work aside, one of the biggest reasons I wont go anywhere else, is because I feel I can TRUST these guys. They dont try to upsell or tell me I need "undercoating" or a new "flux capacitor".... They tell me whats wrong, and ask me what i'd like done....then do it expertly! Come to think of it....maybe I dont want all you guys knowing how good they are!!!

I needed husqvarna chainsaw fuel line replaced so I thought a husqvarna approved location would be…read morea good idea. Left it with them on May 9. Contacted them weekly for updates and was told every week that "next week it will be done". Today, June 8, went in to location rather than calling. Owner started to think about how to explain why it still was not repaired. I took back my chainsaw from them after wasting a whole month thinking they would service it. Apparently, from reading, I'm not the only one who's been "serviced" this way by them.