Friendly safe and clean comfortable ride and always reasonable and on time. Thank you for your business and respect

This company is terrible. Called them twice and both times extremely late. When going to airport that is not good. Called and lady says stuck in traffic, then driver calls and says he just got call. We scheduled this the day before both times. We are 7 mins from airport. Do not use. When cab finally showed up we had quite the gabby driver. Said he didn't blame us for taking different one next time. Said dispatch does not care at all since they only get paid $7.45 an hour. Said they will say anything to get you off their backs. REPEAT DO NOT USE!!!! read more

Great customer service very quick and friendly fast pick up and delivery have used them numerous times

I noted a driver sitting parked on a fire lane outside of Whole Foods on my arrival. 15-20 minutes later he's still there. I got his attention and reminded him he was on a red line and there were spaces in the parking lot, 20 feet away and was told to "Fuck off" in front of my 11 year old daughter. I asked him to retract and was again told to "Fuck Off" Car 874, driver Scott #10515 My experience of Discount Cab is rare as a passenger, but much more of terrible driving and poor safety of blown lights on their cars and this type of lack of attention or care for road laws and regulations. NONE of my complaints have ever been answered or followed up and in almost every case my complaint is handled by hanging up my call as it's 'escalated' This company has no integrity and clearly no control over its drivers and also claim to have no way to track speed of their vehicles, which is my biggest complaint, speeding and erratic driving. Discount Cab, do you actually care? Prove it! read more

Discount Cab - This is it!! Dick head driver - Taxis Near Me - Mesa, Arizona

Never again. Used the app at 8 AM and it crashed. Phoned at 8:05 and they said 30 minutes. At 9 AM I got a text saying my ride was dispatched. Now 9:40 and no ride. So frustrating! Ended up enrolling in Lyft; finally got picked up by Lyft at 10:40. Never did hear from Discount/Totalride. read more

I am leaving a 1 star because I cannot leave zero stars. I work at a hospital in the valley, multiple times a week we have to call cabs for patients. On many occasions they have canceled the order without calling to let us know. This last time when I called to inquire about why they had canceled 3 times without our knowledge there response was, "there was no drivers in your area at 7pm. And it's your responsibility to check on your reservation every 30 minutes." Excuse me but I believe that is extremely poor customer service. That should not be my responsibility to check on a reservation that YOU cancel. When we asked to speak to a supervisor she told us the same thing as the prior dispatcher. We informed her we will no longer use their company due to poor customer service and her words were, "okay, that's fine." Take your business elsewhere. read more

They don't have the best reviews so I was a little skeptical, but I have used this cab company on two occasions and they have been a lifesaver. First time was in August 2016 to go to the airport after business travel. My driver was incredible friendly and made the ride enjoyable. The second time was two days ago. I asked my hotel front desk to call a cab for me to the airport. The guy at the front desk either couldn't figure out how to call a cab or what, but I waited and waited for whoever he called (getting anxious the whole time because I might miss my flight). While he tried to assure me for 30 minutes that he knew what he was doing...and that my cab would be there IN ANOTHER 30 MINUTES I broke my politeness and said I'd call my own. The discount cab woman on the phone was incredibly nice and understanding. I told her the situation about my flight and she immediately bumped me to the top of the list. My discount cab was there in UNDER 5 MINUTES. Then once again I had a very friendly driver who made great conversation for the entire ride. This company is wonderful and gets the job done while having fun drivers. I will always call them when I'm in Phoenix on business. read more

They were supposed to pick up my wife and give her a ride to a surgery center for and outpatient procedure. They didn't show so my wife had to drive herself to the center. The can showed up 1/2 hour late. When I told the driver that my wife had already left the driver got all snarky and bitchy. We should have just used Uber or Lyft, it would have saved us a lot of hassle. I suggest that anyone else that needs a ride do the same read more

Complete joke of a company. Called a cab in plenty of time. They told me 20 Minutes and it's been an hour. And when I called back they just told me to wait longer read more

Holy buckets.. Where do I start... We are visiting Scottsdale, we ordered the cab and got in and said "hi, how are you doing?" And he replied "I don't know..". We then asked him to take us to Albertsons and he said "I don't know that place or where it's at" I used my iPhone map and it was .09 miles away from where we were. After I told him that he said "oooh I do know where that is". For the ride back, we ordered another cab. We had take a survey while we were at lunch and the survey said we would receive $5 off our next can ride. The guy made 3 phone calls, that lasted about 20 minutes, and had no idea how to take the $5 off our cab fare for taking the survey they advertised. We ended up paying the full price and told the guy "they shouldn't do that to people" and he snapped back "it isn't my fault". This cab service is shit. $16 for less than 5 miles. OH!! And the guy drove past our ending location! read more

Discount Cab - This survey discount... Doesn't work!! Don't offer it!!! - Taxis Near Me - Mesa, Arizona

We had the worst experience with this cab company. I booked it online and confirmed the evening of a 3am pickup for the airport. My 1st call was a 3:01 & I was told 3 minutes. My next call was at 3:08 to receive the same response. I called at 3:15 and was told the cab was nearby. By now we are walking with suitcases out to a main road. I called again and was on the phone with an understanding person named Charles. For 15 more minutes NO CAB - it's 3:40... A helpful person with Lyft stopped, but we were unsure. Then another car pulled over from Alba Trans. We jumped in as we were now afraid we would miss our flight. I cannot say enough positive comments about Alba Trans. Use them! Discount cab did not ever send even an apology for such outrageously poor service. If Alba Trans did not stop for us, we would have had to suffer the costly missing of our flight. Do not use this company if you expect timely service! It should be ZERO stars... read more

Discount Cab used to be one of the better taxis, but it has been ruined in the transition to the rideshare model "TotalRide." If you need a cab to arrive on a schedule, don't expect them to deliver. Even if booked a day ahead, it's the luck of the draw whether you will get a ride or not. We have been burned twice. The last time we nearly missed a plane ... only avoided by driving ourselves at the last minute and incurring $150 in airport parking fees. We would have gladly paid an extra $20 to reserve a ride that was reliable! read more

I normally use another taxi company that has real cars. Sadly they were not able to pick up some friends and I at the point we needed them too (we needed to go quickly). So we hailed a Discount cab against my better judgement. They driver flat refused to take more than three of us. My self and three very slim college girls would have easily fit into one of their little green toys cars. So we ended up waiting for the other company I call apon. Where customer service should be high, this company is lagging far behind. Besides, from what I've seen of thir antics on Mill Ave, I'm not sure anyone is safe in their cars. They stop in the middle of traffic to try to pick up, park illegally on the side of the steet, what other traffic laws are they ignoring? read more

Discount Cab - Discount Cabs parked illegaly in a red zone on Mill Ave, Tempe AZ - Taxis Near Me - Mesa, Arizona

HORRIBLE I'd recommend yellow cab over these; discount is always late. A lot of the time the drivers will show up late and not even at the right place, causing you to have to walk over to where they are -- sometimes over a block away. And their driving is not much better either; how do these drivers not know their way around phoenix!? -- such an easy and lovely city to navigate. read more

Umm... Ordered a cab for 5:30 am to make a flight --after waiting for over half an hour, had to book Lyft so I could get to my destination! read more

I did use discount cab and their new app recently,they got me to where I needed to go on time ,was very important because of reservations. On the return trip I forgot something at the house they were able to swing me by and pick it up and then get me to my destination on time and safely. The prices were reasonable and I would use them again. But make sure you use the app the meter will start two or three dollars less then if you call in !!! read more

UPDATE 11/2 - Received a voicemail from Discount Cab informing me they listened to the calls from the day in question and have couched the staff on the mistakes made. END UPDATE I left the last review 10 days ago in hopes TOM from Discount Cab would reach out. He did over a week ago asking for my personal information but according to Yelp has done nothing with it. I'm leaving another review this morning hoping that something will happen. I've been at the doctors office waiting for my cab for over 35 minutes again and have watched other patients who called for their rides after me, already gone. I'm fact other patients have arrived, seen the doctor, and have got their cab home already. Here I stand, again. Guess I'll start the torture of calling dispatch and playing the "where is my cab game". read more

I thought I'd give them another chance. Thinking maybe they upped their game because of the competition from Uber and Lyft. I was wrong. I had to put my car in the shop and called for a cab. The dispatcher told me 15 to 30 minutes. After waiting an hour they sent me a text message saying my trip was cancelled??? Fortunately I had my phone set up for Uber so I called and had a nice Mercedes C Class show up in three minutes!!!!! And the best part was the driver didn't look like Charles Manson covered in misspelled tattoos and the car didn't smell like the dumpster behind Taco Bell. 602-200-2000 deleted from my phone book. read more

Called for a ride at Noon for a friend. It's 4pm now and they never showed. Luckily Yellow Cab was here within 15 minutes of my call. Tons of other reviews saying the same thing, I won't go on and on. Under Discount or Total Ride, either way they're losing a customer. read more

An elderly couple was shopping at Target on Arizona and Ocotillo last night. He requires a cane, and she is legally blind. They called Discount Cab for their ride home, after being dropped off by the same company. They waited for four hours for their can to arrive. They called four times, each time being told that the cab would arrive shortly. If you can't get to a pickup on time, let them know. Don't lie to your customers saying someone will be there when it takes 4 hours. And people wonder why Uber and Lyft are so popular now. Unfortunately this couple didn't even have a cell phone, let alone a smart phone. read more

This has to be the worst taxi company that I have ever had the unfortunate circumstance to be subjected to. Absolutely nothing was pleasant about the ride that I took a few days ago with DISCOUNT CAB. When I called on the phone I was placed on hold for at least 10 minutes and when the person who answered asked me where I was they couldn't figure out how to get to me and then they couldn't figure out how to complete my reservation correctly and then they couldn't figure out what was going on at all. They were completely incompetent. it took a driver approximately 45 minutes to pick me up to take me for literally what was a 10 minute ride and I have to say that the car that picked me up was filthy and smelly and disgusting and the driver that was driving the car looked like he was living in the car because he stunk and he was a horrible person with a bad attitude. I have to say that I could not wait to get out of the car and then get home and take a shower because I felt violated just riding in that disgusting vehicle. This company is just as bad as any Uber or Lyft for sure. read more

I work security at a bar. Part of my job is trying to make sure that people get home safe at the end of the night, whether it is uber, lyft, or a cab company. Have tried using discount cab multiple times. First time after 1h35m of waiting I called back and they told me the cab was on the way. Right after hanging up I got a message that they ride was canceled. Second time same issue with the cab never coming. After waiting over an hour once again, I called back in disappointment. Last time I will ever try their service. Give Yellow Cab taxi service a try instead of this joke of a company. You can reach yellow cab at 480-888-8888. They had amazing customer service and came to pick up our bar customer within 20 minutes. read more

I am sure there are some decent drivers and cars. Well when I got picked up I could smell that nasty nicotine smell cigarettes leave in a vehicle. I thought ok I only have to be in it like 15 mins. Well by the time I reached my destination I felt ill. The cars say no smoking but obviously this driver allows it. Then he didn't even slow down for the speed bumps in my complex and he picked me up from physical therapy for my back. Speed bumps are not good with a very bad back. He also had a movie or something on his tablet. I thought ok he is listening to it. But he didn't shut it off for about 2 mins into the drive. Then he was toying with a spreadsheet on the tablet while moving slowly towards cares stopped at light. I will ask to be let out if I ever run across this driver again. Worst experience ever. read more

Worst service ever. Called for a cab never showed up. Keep getting a text that my cab was here. But it was the wrong address. There automated system is a joke. read more

I hate this company. It's never been an awesome experience riding in ANY cab but discount cab takes the cake on crappy service. My friends and I called discount to pick us up from Old Town Scottsdale and drop us off in Tempe. When we got home, I tried sliding my card in the cab's card reader but it wouldn't work. My other two friends tried theirs as well but the same thing happened to them. The cab driver said it must be broken but we didn't have any cash on us so we asked how we could pay. He said he would drive us to the ATM. We said we did not want to do that bc the nearest ATM was over five minutes away and it would charge our cards to take out cash. By this time it was 2:30am and we didn't feel like driving around for another twenty minutes. He said we should call the company so that's what we did. I spoke with the women on the phone, expecting her to either take our credit card info and let us pay that way or comp'ing the ride since it was their technology that wasn't working. Not only was she completely rude and unprofessional, she said the only option was going to an ATM so we could pay cash. Then she said if we didn't do that, she was going to have the cab driver call the cops on us. I thought that was way too extreme. Any good company would take fault in their technology not working or figure out another way for their customer to pay that wouldn't require that customer getting charged an extra 4$ at an ATM that was over five minutes away. By the end of it all it was past 3am. Never calling them again. read more

It is what it is. A cab. Driver had nice personality. Was early for pickup. Smooth ride. Will use again. Prius vehicle

This company jujuuhas major issues. They recently rolled out an app to compete with uber and lyft . Similar pricing, web tracking and the ability to pay cash. Let me say this app looks great in theory but if the company itself is not using, how can me the consumer. Needless to say I have set been able to go start to finish with this app. I always have to call in to main number, Why? 7cuz cabs never come! Then the rudeness on the phone, they suck! read more

I am disheartened by the recent dates of such uniformly poor reviews of this company. I have relied on them for the better part of 10 years in this Valley for chiefly medical transportation but after being Ignored Three times recently (Both p/u and Returns), I am "Total"ly exasperated and seeking better alternatives. Especially BEWARE Seniors and those suffering from Disabilities with Ride Choice cards!!! This company is just begging for a class action lawsuit. Any other takers? Contact me. read more

This company does not even deserve 1 star, customer service ? Yeah right , I left my keys in a car yesterday and still tying to get them back. So I called them yesterday and First thing the dispatcher says is "ohh well it is not our responsibility" then the dispatcher said he talked to the driver and the driver will not bring me my keys he is to busy (meanwhile that same driver just told me it was slow very slow) So I was told the driver would not bring me my keys but instead would drop them off at the main office in mesa at the end of his shift... That was yesterday Morning , Well today I just called again the 200-2000 number and was told they do not have my keys and it will take up to 72 hours for them to find out if the keys were left at the office ... Are they joking me ?? that's 72 hours = 3 days with out the keys to my jeep, my apartment, the mailbox, and the gate to get into my apartment complex ... and if I go to the office at my apartment complex to get keys from them they will charge me 65.00 a key ... and this is how Discount Cab treats there customers ?? Their Paying customers I even tipped the guy 5.00 on a 5.00 fair? I drove a cab in N.Y for 10 years , and if a customer left something in my car the dispatcher would say to me" bring it back NOW!! they are the customers who pay our bills by using us" those would be his exact words and if i disagreed my dispatcher would not give me another call until I did bring them to the customer.... That's how you protect your customers by caring for their best interest .... LOL this company would not even give me the phone number over to the mesa main office ..the dispatcher said there is no phone number over there... Saddd ...really so sad ...when companies take no responsibilty for their drivers ..and dont care about their customers ..... read more

DO NOT USE THIS COMPANY!! One star is too many for this company. I am a Ride Choice customer and used totalride (formerly Discount Cab) and was kept waiting at Tempe Marketplace for EIGHT HOURS on Friday, November 2, 2018. I had no other choices for a ride available as my friends were all working and I had no other cab services to call. I was told there were no cabs in the area. Tempe/Mesa? I don't think so. The last call taker I spoke to, upon my asking if it was acceptable to keep me waiting for 7 hours, replied, "Well, you're the one who wanted a taxi." I was finally able to get a ride home from a friend who had gotten off work. Terrible, terrible company. read more

Ok, so let me start by saying, I used to SWEAR by discount cab. Used them so often I had them on my speed dial! That is NO LONGER the case. In fact, I used to absolutely refuse to take anything other than a Discount Cab. That was before tonight though. So, tonight...i waited BY MYSELF as a single female... IN MESA... FOR AN HOUR... to get picked up from a ride that never came. I called for a cab, and I gave them my name however apparently, if someone else gets to the cab before you.. your just sh#% out of luck. I called again and they said they would send another cab out. ( I received this response at least 4 times). 20 minutes later- no cab in sight. Called again... and again...and again. Manager was no help. The Manager's supervisor was no help. I got attitude stating I was calling during "their busy times". Eventually the guy that I got on the phone actually complained that I had been "calling every 10 minutes". The nerve! I can hardly recall ever experiencing such horrible customer service from anywhere before. I was appalled and offended and highly disappointed. Shame on you Discount Cab! I waited OVER AN HOUR. Called 6 times. No help from supervisors, managers, or anyone. Needless to say, I will never use this cab service again. EVERRRRR!!! That is all. Suck it Discount Cab. read more

This company was horrible to work with. I am a nurse who was trying to help an elderly couple schedule a ride home after a procedure. Discount cab took over 3 hours! I made over 5 calls to the company trying to expedite this pick up and each time they gave me a different answer. After the 5th excuse we used another transport service. Discount cab arrived over an hour after the patient received a ride from the other transportation. When I explained how long they had been waiting the driver showed no remorse and said "It is not my problem". Horrible service and I will never use. read more

Not a good cab company to take to the airport. Even when booking in advance they will not give any notice if they can not make the requested pickup time. Calling dispatch after no cab arrived was very unsatisfying, they stated that the pickup time is just an estimate window give or take 20min. and that I should have planned accordingly. What? Thanks for nothing. read more

They treated me like I was a second class citizen. My friends and I called a cab and it left before we could even get outside. Then I called continually and they refused to even talk to me or take my complaint. I was hung up on 3 times and yelled at by the person who picked up the phone. I can't believe this is the way a company would treat a customer. I know it was a busy night but that doesn't give them the right to ignore me as a paying customer. We used their company to get to the original destination because we happened to spot one outside. But then we couldn't get picked up when we called. I would never use them again if they payed me to ride in their car. Horrendous customer service. I hope this post helps someone avoid trying to use them in the future. read more

Took a cab from Tempe Diablo Stadium to Courtyard Marriott @ Sky Harbor. Just a few miles but the driver keyed the wrong hotel and was well passed the hotel when I let him know he was going the wrong way. I had to look up the address and give it to him. When he finally got us there he didn't offer to adjust the fare even though it was his fault. First time, last time with these guys. read more

Worst service ever. Id rather walk. Claimed his debt card machine was broken, so I had to go to an ATM. I would much rather use lyft or uber. Driver was unfriendly, never again!!! read more

On my recommendation, my adult daughter visiting from out of state reserved a 4:00 a.m. Discount Taxi pickup to Sky Harbor 24 hours in advance. The next day she got a text message with only an hour's notice that there was no Discount Cab in her zone at the time, and so no ride would be available. She had to wake another family member to rush her to the airport in the family car. Based on our experience, which I notice seems to mirror many other one star customer reviews, speaks for itself. read more

I was Stolen from, one of the cabbies that picked up me and my girls from the Coinless Laundry in Mesa Az, I had bout some food for lunch and Dinner, well not only did he call my Can order and No Show he stold Our Food and never brought it back, and so when I called to tell the dispatch to call him and tell him to bring our food back, she said he didn't answer her, then she made the complaint. So I call back a few hours Later and they said I should have gotten the cab number and called the cops on him. And she was soooo Rude to me, I hope that everyone Ditches Discount Cab and goes to CLEAN AIR CAB. NOT ONLY ARE THEY HONEST BUT THEY ARRIVE ON TIME AND THEY ARE CHEAPER!!! read more

Drivers told me last month that there were changes brewing at Discount. Yesterday I waited an hour and 4 minutes for a ride before canceling and crossing the street and taking a bus. I won't be calling them again. I've used them for years. read more

I will try to be as honest and fair as I possibly can in this review but it will NOT be pretty.... I was a very loyal customer of Discount Cab during my college years and never really had anything bad to say. Yes, there was the occasional late pick up or unpleasant driver but I used them over any other company (in fact they were the only one I had in my phone). When I started traveling back and forth to California on a regular basis I used them to schedule my airport trips because I felt they were very reliable for a cab company... that was a HUGE MISTAKE!!!! The first incident occurred when I made a reservation, received a confirmation email, and they never showed up. When they were about 5 minutes late I called just to check on the status and they informed me no one was on their way and something must have happened. She apologized and said the first person she could dispatch to me would be about 20-30 min. Since I was catching a flight that was not going to work so I refused the service and found a different way to get to the airport. Fool me once, shame on you....Fool me twice, shame one me.... Based on my previous years of service I gave them a second chance. This time I was waiting outside with my suitcase and saw the cab drive by but they never slowed down and never called to say they were there. I proceeded to run after him waving my arms thinking he would see me and stop... nope. He made one loop then exited the apartment complex. I called the dispatch center and they said, "he made an attempt to pick up but you were not outside." If I wasn't outside then how did I see him and call?!?!?! At that point I was DONE and driving myself to the airport. I asked to speak to a manager and unfortunately my poor experience did not end there. When I spoke to the manager he apologized profusely and told me to save any receipts for my parking at the airport and they would pay them. Well, when I got back and called him with my receipts asking what email he would like me to send them to he denied every speaking to me and refused to pay any portion. After a long argument I vowed never to use them ever again! I will warn all of you to NEVER use Discount Cab!!!!!!! read more