Further to my last review.....my refund cost me $80.00 for processing fees when I didn't cancel....they did!!!!! What a joke of a business!

We recently had Discount Fence replace the truck gate in our cedar board fence with a new cedar truck gate. They did a great job and we were really pleased with the work they did. Staff were pleasant and professional and were very helpful with suggestions for changes to the style of gate which resulted in a much better gate than the old one. We have used Discount Fence previously for replacing large sections of the 6 foot cedar fence around our property and really appreciate the quality work they have done for us. read more

The go to Fence contractor in Bellingham. Expect to get a call back. Expect a fair price. And if you have a problem, they will help you out read more

To preface this, I have all the contracts, emails, and photos of the fence to collaborate on this story and will happily share them with anyone who would like to see them, especially before working with Discount Fence. I even have photos of the owners putting up their own online review. As someone who works in a field where evidence is so strictly required, I will keep these documents forever! I had a fence put in on my property back in 2022 by Discount Fence. The fence was put in on both sides of my property. We were informed that to prevent any wood fading, we would need to stain it soon; otherwise, the fence was of high quality and would last years. The next year, 2023, We found that the fence brackets had separated in a few locations with one being pretty bad. We reached out to Discount Fence, who explained to me that they would need to replace the pole to correct the issue and that as it was out of the one-year warranty, they would need to charge me close to $1,500 to correct it but would take $900 off the total ONLY IF I provided three (3) good reviews online for them. Mind you, this was for only one pole. I declined this offer because the cost seemed high, and I refused to offer three good reviews. The following year (current year 2024), I posted a company review, mentioning my issue as more boards were coming out of the brackets. An upset neighbor had also pointed me out that the fence was uneven on several of the boards and spacing of the posts; the wood used was cracking, warped, and of low quality that you could get for a massive discount strait from a mill as not kiln dried wood (the quality of the wood is not my words, but as one of the people that pointed this out works at a mill I am inclined to believe them). These concerns were not brought to Discount; only the issue of the boards separating from the brackets was. Within 30 minutes of my review, the owner, Missy, called me on the phone and asked me to explain myself. I explained the situation, and she said she had no record of my contacting them, but they would send Larry out to look and see what was needed. She also expressed great concern about my negative online review. I removed my review promptly to give the company time to work with me on this issue. I did not get the name of the individual who came out to look at the fence, but they ID'ed themselves as Larry's son, who told me I should not be putting bad reviews up online and that it's not ok to bad mouth good businesses. He promptly showed me the invoice Missy claimed not to have, showing that they offered to fix the fence for $600 with the $900 off for 3 good reviews. He explained that it was normal for fences to come apart after a year and that it was my fault for not staining the fence, causing the brackets to come out. However, he mentioned that the gap he saw was abnormally large and told me they would see what they could do. I finally received an email from Missy, claiming she now had all the information from my original call about the issue. She told me that as long as I signed a contract promising to put up 3 good reviews and not create any more bad reviews for Discount Fence, they would come out and fix the fence. Their "contract" also states that it has nothing to do with the original workmanship, effectively confirming the wood was bad. I reached out to an attorney about the issue, and they informed me that what Discount was doing was against the spirit of the law for the Federal Trade Commission, requiring 3 good reviews to discount such a high amount of the bill. They asked if they wanted me to have them send a letter to Discount and I refused and explained that this was partly on me for not contacting them within the year warranty. They respected my accountability. Everything may have worked out if they had just fixed the fence and did not become so forceful and hostile about the bad review or ever posting another one. It was fine to do it for free as long as I met their conditions. This coercing and borderline implied threatening manner on my property (not surprising if you read other reviews where the owners DIRECTLY threaten people for bad reviews), and rude, accusatory behavior will not be tolerated. I will not be forced to be silent and have my freedom removed to post a bad review when and if it is well deserved. At the bottom of their contract, it says that the Discount Fence sign is my warranty. Since it is over, I have removed the signs as I will not advertise for such corruption. I also did much research into their reviews and found Missy Lee the owner, posting a good review of her own company back in November of 2022. Talk about more ways to falsely boost your ratings. And again yes, I have screenshots of this, too. Based on their offer to me for 3 good reviews for $300 off per review. I have to believe many of the company's reviews are false and just people trying to get a money off there bill. read more

Everything went exactly as hoped. The workers were not only on time but actually early, polite and professional. They worked steadily and with competence. One problem came up because our property is situated in a way that required on-the-job problem-solving. They handled it with ease and made an appropriate adjustment. We can't even tell there was anything done except what was originally planned. The fence is beautiful and sturdy. I think it will last for a very long time. read more

Wonderful experience with Larry, he's great! Nest fence place in Bellingham, would definitely recommend.

Worst fence ever. The gates they built rub against the fence when used. Every post in the fence is at it's own height. Our completely flat lawn was blamed for the reason our fence looks like a business earnings graph. After the posts were put in we called and asked them if they would stay uneven and the gal on the phone said not to worry, they will level them off. They didn't. When we called again and asked if they could fix it they said "There must have been a communication error. You didn't say you wanted the fence level." For real. It is so bad that I am tempted to hire a different company to redo the whole thing. read more

More to add to my review: Suggestion, make sure you clarify if taking down the old fence is part of the quote. It did not occur to me that replacing a fence quote would not include taking it down and hauling it away. This was never suggested to me and I made my choice based on this company's bid which was slightly lower than Lowe's. In the end, this company's bid, including the additional fee for taking down and removing the fence was a little higher. I'm now curious about the question: would you assume that removing a fence is part of the job of replacing it? Bottom line, great fence, misleading and incomplete communication from the company. read more

Had an automated gate installed and I should have done it more ch sooner! Works really well!

I really appreciate the job that Discount Fence did for us. It looks so great and the team helped us out a lot. They were fast, considerate, and hardworking. They got us scheduled as soon as they could, which really helped us with our plans. They were efficient with great attitudes. I especially appreciated all the communication from Angela in the office! Everyone on the team went out of their way to get things just how we wanted. Thanks team very much! Tammy read more

Discount Fence were very reasonable, they detailed the entire job as well as tell you how long it would take to complete job. Once on property they took all Covid 19 safety measurements and worked diligently till the job was done. Would recommend and hire them again for future jobs read more

I called Discount Fence to get an estimate on redoing my fence - it was about a 2 week lead time but I went ahead and made an appointment. They could only give me a noon-3pm window; I asked if maybe the person could call when they were on their way but they said they could not do this. So I made sure I was home on the appointment day and waited and waited, then finally called them at 3:25pm since nobody had shown up. She said she would look it up and after a minute said someone had supposedly been there and no-one answered the door. I know this was not true since I was here the entire time waiting, plus have a dog that barks loudly if someone comes to the door. Nobody knocked or rang the doorbell, and I had parked my car in the driveway instead of the garage so they could see I was home. They said I could reschedule but I do not trust them, might do the same thing again and waste my day. I was very disappointed- bad customer service! read more