Another TRUSTED service provider! My husband didn't appreciate the quality of tires that came with his new vehicle. He had never even heard of the brand. Of course, he is a research king. After doing his homework, he decided NEW would be better. He carefully selected a reputable brand and made an appointment with Discount Tire. As you can see from the easel, they are very welcoming. Always professional and always courteous. We can now add, always timely as we were in the shop less than thirty minutes. My husband also appreciates all the FREEBIES: tire rotations, flat repairs, air pressure checks and tire inspections. It may be called Discount Tires but they are not skimming on products or services. read more

Discount Tire - Tires Near Me - Crestwood, Illinois

They have helped me on multiple occasions within the last year. Last year I purchased 2 new tires from them with a warranty. I had one tire blow out at a pothole and they changed it for me no questions ask with my warranty. Fast forward a couple weeks, they helped me diagnose a sound that I thought was coming from the wheel or tire. The manager brought me over with my wheel and tire removed to show me that the noise is likely coming from the brake pad, he recommended me a shop where I was able to get it fixed. This diagnoses was all free. Super helpful, and I'll continue to return here. read more

I came to this location with a nail in my tire. The person who helped me inspected my tire and said it was not able to be fixed because it's too close to the sidewall. He proceeded to sell me a brand new tire that would be delivered the next day. The next day comes and when I get there, they tell me they can't work on my vehicle because they don't have the right adapter for my wheel lugs. They refused to help me find the adapter and told me I was on my own to find an auto shop that has one. I left without being able to install the brand new $600 tire I just purchased from them. I took my vehicle to a local shop just 2 minutes away from Discount Tire. The local shop was able to take the nail out. Turns out the nail didn't even penetrate my tire enough to cause issues, as they tested it for leaks and it turned out just fine. I went back to return the new tire. STAY AWAY from Discount Tire... this location specially. They employ shady people who will lie to you to get you to buy from them so they can make money off of you. read more

Friendly service writers that gave you info on what tires you need, with both higher and more economic options as well as their warranty plan. There was a bit of a wait , but worth it. I was a customer prior to this visit with other vehicles and will continue to be! read more

I been going here for years with multiple cars and never had a problem. The wait is long if you don't have appointment. For the best service, price & warranty... read more

Juan was excellent as was the Team. I had slow lead.leak. The got ne mnew tire and back on the road within one hour. On a Saturday! Thank you Men. read more

I have frequented this location a couple of times for repairs and new tires and the service is always excellent! Loving that warranty on my tires. Thank you! read more

Came in for a patch up on one of my tires, they were very informative and quick, I'll be back. Thanks Juan!

They're usually busy but do their best to get you in and out ASAP. Great quality service, good prices, super friendly and accommodating full staff. Very well run company. read more

Love love loved my experience here. I made an appointment to replace all 4 of my tires. It went so smooth, quickest smoothest service I've ever received. I'm excited to go back for check ups, rotations and need car maintenance over the lifetime of my tires. I love that they have locations across the country. The service was excellent there and they offered to answer any questions I had. One con I will point out is I didn't receive help or additional info about registering my tires with IDOT. I read about it later and I'm hoping I did it correctly. But either way I'll be back read more

This used to be my go-to Tire spot since I've lived in Crestwood for over 10 years. I've recommended countless friends and coworkers to this location but after the last few visits, I likely will be trying out a different business. In January I had a low tire which also supposedly lead to a bad TPMS sensor. I bought 3 new tires (one was still fine) and replaced the bad TPMS sensor. They tried to upsell me to get all 4 new sensors but I'm a firm believer in "if it ain't broke...don't fix it", which clearly was the right decision here. Reason being it took 3 trips back to Discount tire for them to finally realize they installed the TPMS sensor wrong. They gave every excuse in the book, "you need to drive on it more, it'll fix itself", "It's your custom rims", "It's the bluetooth", etc etc..... until I told them to take one of the other tires off and look to see how those sensors are installed since they work perfectly fine. If all worked before I showed up to your shop... then my truck is not the problem guys. Eventually they said they "flipped" the sensor and it works now. Fast forward 3 months to now. I'm in construction so picking up a nail isn't foreign to me unfortunately. So I scheduled my appt online, showed up for the free tire repair (which is great policy btw), and waited for my tire to get fixed. They were busy so 1.5 hours was about what I expected even though it takes all of 15 mins to do. That's not my issue. My issue is, the kids they have working in the garage are always on some BS. Aside from them looking at you through the window and clearly gossiping, they now decided to rummage through my center console, and leave everything that they went through all over the seats, floor, and torn up. I had a pair of ray bans in a case that were completely removed and thrown away from the case. Not sure what you guys were looking for but I told you, just like I always do, the wheel lock was in the glove box. This was incredibly unprofessional and quite frankly an invasion of my space that they were not permitted to be in. Why you wouldn't put everything back after you literally ransacked my s*** to at least cover it up is blatant disrespect. At this point I regret buying the warranty on the tires because I have no intention of going back. They used to be great, I do like the guys up front (that's why there are any stars), but if I can't trust the people in the garage with my Truck then that's it for me. Hopefully they can turn this around in the future but I won't be back after this one. read more

Excellent service. I had done my research prior to my reservation and purchased my 4 new tires a day before hand on Discount Tire's website. I got to my appointment about 25 mins early the next day and ask that they hold on to one of my old tires so that I could make a a full-size spare instead of the donut that came with my car. The crew at Discount tire had me done 10 mins after my appointed time, from start to finish was like 30 mins and they placed my old tire I wanted to keep in a bag and placed it in my trunk. Very professional and courteous. read more

I like this place. The service has always been good, and the people are always honest. What more would you want??

The employees at this store are some of the nicest people I have ever encountered. They are professional, personable, and friendly. I was greeted upon entering the store. My daughter had a slow leak in one of her tires from an attached nail. The tire was repaired free of charge and she was on her way after an hour or so. great service and good employee. read more

Went to discount tire today on the 21st called them on the way telling them I had a nail in my tire he said sure come on right in we're not that busy I was 10 minutes away when I got there there was about a half a dozen people in the waiting room parking lot was full of cars needless to say after I gave him my information and he looked at my car outside we went back in and he told me it would be about a 4-hour wait I looked at him like he had three eyes on his head I have been a long time customer there since they opened which is years and years ago never had any problems until today so I left and went down the road to Belle tire let me tell you the customer service there is outstanding I have never seen anything better not to mention great service I was in and out of that place in a total of 20 minutes could not believe it I am definitely going to move all my business to Belle tire ! read more

Customer service is always on point. The only reason I gave it 4 stars instead of 5 is because of the frequently long wait times. I don't believe it's because of the speed of the workers. This place is usually very busy, and the wait can be long. I don't know if more staff on-hand is the fix. As you all know, auto places are usually long waits. This crew can answer all of your tire questions though. Very knowledgeable. read more

Discount Tire - Tires Near Me - Crestwood, Illinois

All day; I was shopping for the best deals. From discount tires, pep boys, sears and back to discount tires. First I visited the location near Chicago ridge mall. The manager was trying to get me to buy the winter tires for a price I couldn't afford and no warranty offered. I was hesitant because the manager sound like a car salesman. I decided to purchase the the tires at the Crestwood IL area. Why ? I felt comfortable and my questions and concerns were being acknowledged. Anton was very helpful and patient with me. Not all discount tires location are equally the same. I noticed that other customers were satisfied too. I asked questions... " yes we've been waiting for awhile but the customer service is worth it. Compared to the Chicago ridge location; they had more loyal customers that were willing to wait. I will come back next year to buy some winter tires I purchased continental control contact tour a/s plus read more

I brought my car in for a tire rotation and balance. It's been 6200 miles since my last rotation. Guy looks at my tires for awhile and comes back in and says I don't need it. And explained why. He could have easily done it and taken my money and I wouldn't have known otherwise. But he didn't. He was honest and educated me. I'm really grateful for that. I didn't purchase my tires from them because I was under warranty but my next tires will be from there. Really appreciate the honesty. Highly recommend! Thank you Discount Tires. I'll be telling everyone my story and recommending you. read more

If you want honest answers go to Carlos. He may not look like the most confident but he definitely is the right person to talk to. He's the guy in the room that will gather all information and double check before giving you an answer. You don't always want the know it all to help, who will back you into quick decisions. Carlos did not make the issue I had a problem with but he was the one technician that took on fixing the issue. He did not pretend to know all information, when he needed to look up or refer to the manager he did. I'm grateful that Carlos was at work and I'm grateful for his time and commitment. Thank you Carlos. read more

I bought a set of tires from here in the summer of '20 and I didn't wait outside too long. I had to bring my little ones with me so sitting outside was perfect for us. Everything was appropriately distanced. They take all forms of payment and have plenty parks. read more

I have brought all of my families tires there and never had a problem . Good price / helpful. I recently drove over something in the road and flattened the tire . Next day I got the tire repaired and all 4 tire rotated while spending 0 dollars ! Thanks again (Anthony) read more

Came in today for my appointed time Lauren & Ryan were so very helpful . They all work as a team getting you in and out in a timely manner considering it was more than 30 cars here. Hard workers.. I recommend this location since Homewood has been closed for several years now. Blessings to you and the staff Lauren read more

I've been coming to this place for years! It's usually always a long wait but the awesome service is what makes up for the wait. Today I took my car in and waited. When it was my turn, a young guy named Michael came to take my car in, I stated that I could drive in and he rolled his eyes and with an attitude said follow me. I drove in the bay and as he was attempting to guide me, he expressed an attitude again! When he began to service my car, he started on the correct side, stopped and went to the other side. When he started to unscrew my lug nuts, I let him know he was working on the wrong tire. He rolled his eyes, huffed, and said he's working on what they said. I said that's not the right tire. With an attitude, he stood up, snatched the paper he was working on and tried to show me. I just asked for a manager. He walked off like a 5year old and told his manager. Thankfully he manager was able to assist me because I asked that he not touch my car. Someone with that kind of attitude working on my car can't be trusted. I need to feel safe and cared for with something that could cost me my life if done incorrectly. I hope he gets some customer service training because his attitude is not good! Hopefully that's the one and only bad experience I'll ever have here at this tire shop. read more

2nd review for this location and an upgrade to 5 stars. I ordered 4 tires and set an appt.online. The process was seemless. I even used the chat option to confirm a technical question. I arrived at 10:15 for my 10:30 appt. I was met outside within 5 minutes. Car was brought in at 10:35 and I was complete by 10:55 Everyone was extremely professional and courteous. I will never shop at any of the other national chains again. Great job! read more

Great price and great people! Very satisfied with representatives and mechanics! We recommend to everyone!

Often we criticize. Seldom do we compliment. Grateful for the CONSISTENT and EXCELLENT Customer Service that this location provides. From Staff to Management-Thank You! read more

Carlos is one of the nicest employee there he is super helpful, knowledgeable & service was awesome and worth your time and business.

They are good for buying/installing new tires but they're not good at communication, they don't stand behind their work, and they don't answer their phones if you call. They are also not good at taking people in order if it's for warranty work. I have sat in the waiting room for hours watching people arrive after me and be taken care of before me, only to be turned away. All the while the phone is ringing and never being answered. I was a good customer buying tires for several vehicles, camper, and boat trailer. Never again. read more

Terrible Customer Service! No responsive when following up with existing issues....that were caused by inexperienced mechanics. Avoid this location at all costs! Make the extra trip to either the Northwest Indiana locations or Oaklawn, IL. read more

I normally have an amazing experience no matter what location I typically visit with this company. That is not easy to say most of the time that you visit and automotive repair establishment. Today's visit was nothing less than a mirror of prior experiences. I have come to learn that with his many tires that I have purchased I have never experienced better service. I reached out to this location to verify the cost of a set of tires for a relative's vehicle. I was presented with and followed up on a set of tires. Upon my arrival it was brought to my attention that we were not going to be able to receive the tires that were quoted to me due to the availability. At no additional expense we were upgraded to a different set of tires. That is customer service, that is how you earn a customer. read more

Discount Tire - Tires Near Me - Crestwood, Illinois

Great customer service! They have fixed my tires twice now due to nails in the tires. Super friendly and had my car done in a timely manner.

I was extremely stressed with my truck arriving on a tow truck.. The tires I needed weren't in stock and would take 3 days to be delivered... The manager Ryan told not to worry and personally sent a guy to another discount tire location to pick up the tires I needed... I was in and out in less than 2 hours.. I've always had a great experience with this amazing team and I can't forget about the safety protocols being followed to the T.. I'm will to continue to get all my tires from discount. This team truly made my day.. read more

Last night a blew a tire...ran over something who knows what it was. I went in this morning with my doughnut and on and was able to leave my tire there for repairs. Thankfully it wasn't a huge ordeal, and DJ and the team got me together pretty quickly, I was in and out pretty quickly. read more

I go in with a flat tire. They asked for my phone number and looked me up. I bought tires here before but it was for a prior vehicle. I asked how much and I was told "No, Charge." What? Talk about customer service. If I ever need a tire I'm coming to this location no matter where I am. The tire insurance seems like a good deal. It's $70 for my vehicle. And I have expensive tires. If they can't fix the tire you get a free replacement. read more

Discount Tire - Tires Near Me - Crestwood, Illinois

I called last minute to get a new tire and Anthony was able to fit me in in an hour. When I got there he knew who I was and helped right away. I got a new tire and was out within 20 minutes. Even though they were busy Anthony helped me quickly and was super pleasant to talk to. He was really great and professional read more

I called at the open of business and spoke with Kory who was patient with me and understood exactly what I wanted once I explained my situation. Him and all of the staff were professional and very knowledgeable. I had to make two trips to replace my tires and they made sure that I got exactly what I needed. Jake scheduled me an appointment after they found the tires needed at another store. I would definitely recommend them and purchase from them again. read more

This place is amazing! Every time I go to another shop I end up here having them fix what someone else did wrong. Honest, knowledgeable and as quick as they can be and still provide great service. Absolutely love that I can get quick tire air check when needed. Rare to see a business provide a free service these days. read more

I purchase a full set of tires last December ( 1000 bucks) . Loved the complimentary tire rotation.... TRY TO GET THEM TO DO IT ALMOST IMPOSSIBLE!!! They told me an hour wait and when the hour came and went, they said it would be at least another hour. Who has that kind of time? Why lie to me about the time table? VERY POOR CUSTOMER SERVICE! I will take my business elsewhere...lots of tire stores folks! read more

Reasonable prices on tires, but everytime I go here the wait time be ridiculous. Last time I went here, I brought in one loose tire to get replace and it took them 2 hours to replace one tire that wasn't one the vehicle read more

I've been coming to this place for years and they've always been Insanely professional, knowledgeable and fast. I give these guys mad props because they're dealing with a lot of different people and they're always cool, calm and collected. These guys definitely have patience! Again, super professional, knowledgeable and fast! Highly recommended! read more