I recognize you guys work really hard on customer service which is why I continue to do business…read morewith you. With that said, PLEASE fix your digital communication problem! I coordinated a ride to be picked up after dropping off the vehicle for 4 new tires. After receiving a text saying that the vehicle is ready, I coordinated another ride to be dropped off to the shop only to be told that the vehicle is actually not ready. Once the tires were installed, it triggers a text to customers saying that the vehicle is ready. However, this is a false alert as it now has to go for an alignment. As I'm sitting in the lobby, I watched another customer show up after receiving the same text message and was told the same thing. They were not happy about it and left again. Your employees are well aware that this is a communication problem. Please make customers aware up front so that they do not drive back prematurely.

top notch service, informative and transparent, good workers and management, they told me a few…read morethings that i didn't want to hear and they did it in a way that let me decide the course of action and they were super helpful and i will continue to give them my business because they treated my wife and i with respect and were honest.

First I think the phone number may have changed should be 865-265-3077…read moreMy wife's car had somehow driven itself one day and came back with a severe case of road rash on both front wheels. Isaiah came out to take care of them for me. took maybe 20-25 mins and both wheel look as good as the day the were put on it. Would definitely recommend these guys. Good price, prompt service and a fair price.

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The staff at Discount Tire are excellent! Extremely helpful, polite, and professional. We will…read morenever buy tires anywhere else.

Went in because 1 tire was being dramatic with tire pressure with the drop in temps. I booked some…read moretime online, and got taken care of right away. Tech did add air to the tires, and also reminded me what bad shape my tires are actually in. Which...they were. Didn't talk down to me like I was stupid or anything like I've gotten at previous places. I explained I was trying to hold out until I went home for Thanksgiving where sales tax is significantly lower. They worked with me and got me a price I could deal with. Used the same original appointment window to get the tires swapped. Am very happy knowing I'll be driving a few hundred miles on good tires in a few weeks. Think they've definitely won over my loyalty.

Thank you! I was in…read moretown visiting my daughter and she picked up a nail in here tire. The great staff here was able to repair the tire at no cost. The place was super clean inside and the staff were so helpful and friendly. I'm a Discount Tire customer from now on!

The guys always go above and beyond. I honestly can't recommend this location enough. Always a…read more 12/10 experience.

I have been going to this business for 20 years. I have always trusted them. Even as a female going…read moreto a repair shop. We all know that can be tricky sometimes. I had the best experience today and just want to thank everyone for helping me out, finding me the best pricing, and overall, being honest. I will continue to go here as well as my family will. Thank you National team. You all are the best!!!!

They are very expensive and I had them put brakes on my truck and I spent over 1500.00 and I bought…read moremost of the parts. They were very nice to me but they're pricey!!!

Thank you so much, everyone here is incredibly friendly and generous. They are very good and honest…read morepeople, talking to them was very easy, they told me what things were wrong and problems were fixed quickly.

I can't say enough good things about this establishment!!! They gave me a quote for tires that…read moreincluded tax, mounting and everything that was HUNDREDS of dollars less than ANY of the other tire companies I contacted. Kirk ordered the tires for me without even knowing who I was and didn't ask for a deposit. The tires were there within 48 hours and on within a half hour of me bringing it to the shop. No surprises when I went to pay. The exact price that he had quoted me from the beginning. PLUS he told me to come back every 5,000 miles and they would rotate them for free!!! If you live in Knoxville, it's simply foolish to buy your tires anywhere but here!!! I HIGHLY recommend this place!!!

Woke up to a flat tire!! Husband filled it and ran it over to Matlock's to check... great service…read moreas always... thoroughly checked out the tire and then the other three... we knew the tires had some wear... the flat tire had a puncture... and the other three had wear on the inside side walls.. time for replacement!!! I needed my car to get home from work. Mike put the spare on and my husband got the car to work for me.... I got off work at 3:30 took the car back and Mike had all four tires put on balanced, and I was off to home within an hour. The service here has always been exceptional. The staff has been beyond friendly and professional. The waiting area is very comfortable and they make sure and keep you updated. I would like to thank them again for being on top of the game, always taking care of us and our vehicles and we always leave with a blessing!

Did the 110,000 mile service on my Camry before heading back to Oklahoma. Car drove just fine on…read morethe trip. I've used Matlock before and have been quite pleased with their work. Maybe a little pricey but not as pricey as the Toyota dealership.

great people, great prices, 10/10 recommendation them to all my friends and family. I have used…read morethem multiple times and I am always impressed by how they breakdown all their prices and let me know what root of issues that my car is having.

Tried to come here to get a leaky tire fixed. Made an appointment, got the confirmation text…read more.. come to the store and they say they don't have any appointment for me. They have multiple bays open but say I'd have to leave the car with them and they can't say how long it would take. There's a lot of tire stores within a few miles so why give such bad customer service?

If I could give them zero I would. My bf just changed my brakes a day ago, only one lug not was…read morebroke which I knew go get my tires changed today and three are broken and one was not even on all the way after they're services. Manager is horrible was yelling on the phone and blocked our number. Would never recommend to anyone unless you want a tire flying off your car

I was very impressed with this establishment. Not only that were they very professional, they were…read morevery knowledgeable about their product. We were in and out with a brand new tire in less than 20 minutes. And it was a great price. I highly recommend them, and I will be returning.

I popped a tire recently and after calling around and pricing other shops, I decided to go back to…read moreold faithful, Reasonable Ron's. For a quick tire replacement, I was in and out in under 30 minutes, even with a couple cars ahead of us! Didn't even have to leave my vehicle. The fellas were kind, quick, and professional. You can't beat their prices. I paid $44 for one quality tire. One thing to note is they are a cash only facility.

I brought them a set of aftermarket wheels and tires to have mounted. They had them installed in no…read moretime and at a very low cost compared to other places in town. The people that work here are have a great work ethic and are super friendly. Highly recommend!