I had a very disappointing experience with this shop. After servicing my boyfriend's vehicle, all three tires that were mounted that same day were visibly cracked EVERY single wheel they touched had damage. These tires held air before we brought the car in FOR TWO MOTHS sat in the drive way and the cracking was noticed immediately after service.
When we contacted the store to address this, instead of taking responsibility or helping resolve the issue, they claimed they were unaware of any damage and escalated it to a claims investigation, making it feel like we were being questioned rather than supported. They also stated their machines were "incapable" of causing this type of damage which after deeper investigation from another shop and they said otherwise considering all three tires serviced that day were affected I don't think this is coincidental.....
What made the situation even more concerning is that after the damage occurred, the store called us and told us they were "patching it up for free," while simultaneously insisting that their machines could not have caused the damage in the first place. If no responsibility was involved, it's unclear why repairs would be offered at no cost. The mixed messaging only added to the frustration and lack of trust.
The attitude we received was dismissive and unprofessional, and the lack of accountability was extremely frustrating. We were simply trying to handle the situation the right way, but were met with resistance and finger pointing instead.
This location is brand new, and it honestly shows. Based on our experience, it felt like the staff lacked proper training and oversight. It's difficult not to question how a newly opened store could suddenly have so many experienced tire technicians on hand. I don't believe it's a coincidence that these issues appeared immediately after service.
At the end of the day, there's a reason it's called Discount Tire. If you value your vehicle and expect transparency and care when something goes wrong, I would STRONGLY recommend going elsewhere. read more